Green Coffee Fat Burn

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***4, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***-***

At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period...

and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
 
Ms. [redacted] placed her order on 03/31. This is when she paid the initial $4.95 and this began her 14 day trial period to sample from her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during her allotted trial period, Ms. [redacted] was automatically billed for her 30 day supply on 04/15/14 as explained to her in the terms and conditions for which she agreed to. Her second bottle was automatically shipped and billed out to her 30 days later on 05/15/14.  Ms. [redacted] contacted our company on 05/19/14 with a request for cancellation. Her account was canceled as instructed and she was sent a confirmation email confirming her cancellation. We gave Ms. [redacted] 30 days between each billing to contact us to cancel the membership, and she failed to do so. As a courtesy, from our company, we will accept the May bottle back for a refund of $87.63. Refunds take 3 to 7 business days to process. Ms. [redacted] will receive email confirmation of the refund.

At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period...

and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
 
Ms. [redacted] contacted us through e-mail on 05/12/14 to verify that she had been charged a second time incorrectly. We requested the phone number she called from and located a record on 04/17/14 that she had indeed cancelled after her original trial. She had already paid for the first bottle at $87.63. Due to this information, we immediately issued the refund of $87.63 for the charge that had been applied on 05/10/14 incorrectly. All of this information was e-mailed to her as of 05/12/14 to confirm it had been done. The refund will take three to seven business days to process back completely.

At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period...

and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
 
Mrs. [redacted] placed her order on 01/26/14. This is  when she paid the initial $4.95 and this began her 14 day trial period to sample from her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, Mrs. [redacted] was automatically billed for her 30 day supply on 02/10/14 as explained to her in the terms and conditions for which she agreed to.  Mr. [redacted] contacted our company on 02/11/14 with a request for cancellation. The account was canceled as instructed and the customer was sent a confirmation email confirming the cancellation. Mrs. [redacted] then called back later that day to speak with a representative. We have listened to the call, and greatly apologize for any mistreatment. Based on the nature of the call and the experience the consumer had, we have refunded the full charge of $87.63 for the original product she received. She will received an e-mail confirmation to ensure she has been cancelled and refunded.

At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial...

period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
 
[redacted] placed their order on 2/27/14. This is  when they paid the initial $4.95 and this began their 14 day trial period to sample from their initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during their allotted trial period, [redacted] was automatically billed for their 30 day supply on 3/14/14 as explained to them in the terms and conditions for which they agreed to. [redacted] contacted our company on 3/17/14 with a request for cancellation. Their account was canceled as instructed and they was sent a confirmation email confirming their cancellation. We have refunded [redacted]'s  account in the amount of $87.63 as we value customer satisfaction. Although, [redacted] ordered our product, they has been refunded fully in the amount of $87.63.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I contacted the company Green Coffee Fat Burn, they said the only thing they can do is send the pills back to me. What can I do with the pills? I want the money back. [redacted]
Regards,
[redacted]

At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their...

product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
 
Ms. [redacted] placed her order on 5/29/14. This is when she paid the initial $4.95 and this began her 14 day trial period to sample from her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during her allotted trial period, Ms. [redacted] was automatically billed for her 30 day supply on 6/13/14 as explained to her in the terms and conditions for which she agreed to.  Ms. [redacted] contacted our company on 6/13/14 with a request for cancellation. Her account was canceled as instructed and she was sent a confirmation email confirming her cancellation. As a courtesy we are sending the customer a check for the requested amount of $87.63. Ms. [redacted] will be notified by email of her refund.

At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period...

and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
 
Ms. [redacted]-[redacted] placed her order on 1/9/14. This is  when she paid the initial $4.95 and this began her 14 day trial period to sample from her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during her allotted trial period, Ms. [redacted]-[redacted] was automatically billed for her 30 day supply on 1/24/14 as explained to her in the terms and conditions for which she agreed to. Ms. [redacted]-[redacted] contacted our company on 2/16/14 with a request for cancellation. Her account was canceled as instructed and she was sent a confirmation email confirming her cancellation. Based on the nature of the call the representative refunded $44.00 as her return period has expired, as explained in the terms and conditions. We have refunded Ms. [redacted]-[redacted]'s account in the remaining amount of $43.63 as we value customer satisfaction. Although, Ms. [redacted]-[redacted] ordered our product, she has been refunded fully in the amount of $87.63.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period...

and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
 
Ms. [redacted] placed her order on 01/24/14. This is  when she paid the initial $4.95 and this began her 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during her allotted trial period, Ms. [redacted] was automatically billed for her 30 day supply on 02/08/14 as explained to her in the terms and conditions for which she agreed to. Her second bottle was automatically shipped and billed out to her 30 days later on 03/10/14 and another shipment for $87.63 was processed on 04/08/14 for the recurring monthly membership.  Ms. [redacted] contacted our support e-mail and company on 04/15 with a request for cancellation. Her account was canceled as instructed and she was sent a confirmation email confirming her cancellation. Based on the nature of the e-mails, the representative refunded $13.14. We have refunded Ms. [redacted]'s account in the amount of $87.63 as we value customer satisfaction. Although, Ms. [redacted] ordered our product, she has been refunded fully in the amount of $87.63 for the last charge in April as requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you for offering this service to consumers.  It is so easy for big business to take advantage of consumers, you help us to have our voices heard.
Regards,
[redacted]

At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period...

and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.The customer placed her order on 3/25/14. This is  when s/he paid the initial $4.95 and this began his/her 14 day trial period to sample from his/her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during his/her allotted trial period, we attempted to bill the customer as she agreed to. However, the charge of $87.63 declined on 4/9/14, 4/12/14 and 4/15/14. Our collections department then lowered the price to $47.32 and the customer was successfully billed for his/her 30 day supply on 5/2/14 as explained to him/her in the terms and conditions for which s/he agreed to. The customer contacted our company on 5/5/14 with a request for cancellation. His/Her account was canceled as instructed and s/he was sent a confirmation email confirming his/her cancellation. Based on the nature of the call, the representative refunded $47.32. We have refunded the customer's account in the amount of $47.32 and a voicemail was left at the phone number we have on file to verify the refund was processing, as we value customer satisfaction. Although the customer ordered our product, s/he has been refunded fully in the amount of $47.32 on 5/5/14.

At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period...

and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
 
Ms. [redacted] placed her order on 3/26/14. This is  when she paid the initial $4.95 and this began her 14 day trial period to sample from her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during her allotted trial period, Ms. [redacted] was automatically billed for her 30 day supply on 4/16/14 as explained to her in the terms and conditions for which she agreed to. We have refunded Ms. [redacted]'s account in the amount of $87.63 as we value customer satisfaction. Although, Ms. [redacted] ordered our product, she has been refunded fully in the amount of $87.63.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]In all fairness I'm sending back the rest of the bottle. Our communication went wrong somewhere. Thanks again for all your help.

At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period...

and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
 
Ms. [redacted] placed her order on 1/21/14. This is  when she paid the initial $4.95 and this began her 14 day trial period to sample from her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during her allotted trial period, Ms. [redacted] was automatically billed for her 30 day supply on 2/5/14 as explained to her in the terms and conditions for which she agreed to. Her second bottle was automatically shipped and billed out to her 30 days later on 3/7/14.  We have refunded Ms. Slone's account in the amount of $175.26 as we value customer satisfaction, and closed her account from all further billing and shipping. Although Ms. [redacted] ordered our product, she has been fully refunded.

At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period...

and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
 
Mr. [redacted] placed his order on 03/03/14. This is  when he paid the initial $4.95 and this began his 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, Mr. [redacted] was automatically billed for his 30 day supply on 03/18/14 as explained to him in the terms and conditions for which he agreed to. His second bottle was automatically shipped and billed out to him 30 days later on 04/17/14 as per the terms and conditions of the order.  Mr. [redacted] contacted our company on 05/02/14 with a request for cancellation. His account was canceled as instructed and he was sent a confirmation email confirming his cancellation. During the call, the representative verified the necessary information for the account and the second shipment of the product. We have provided the tracking number for verification: [redacted]. UPS shows a delivery confirmation on 04/23 for this item. As we are fully invested in customer service, we have refunded Mr. [redacted] account in the amount of $175.26 as we value customer satisfaction. Although the consumer ordered our product, we have issued all charges back onto his account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: My wife ordered a trial size bottle of the Green Coffee Fat Burn and it was stated that she was only to be charged $4.99 on 1/24/14 and as she was awaiting the arrival of the product she noticed that she was now being charged $89.95 from the company. When she tried to call the Customer Service to try and cancel the order completely she was told no and would only received a 30% refund. She could barely understand the representative considering she was mumbling and did not pronounce the words loudly.Desired Settlement: I would like to be refunded the whole amount that I was wrongly charged for due to the inaccurate advertising.

Business

Response:

We were not able to bring up an account using the information you provided. Can you verify that the product you ordered was Green Coffee Fat Burn by referring to the email confirmation, the label on the product, or your bank statement. If it is in fact, Green Coffee Fat Burn that you ordered, please provide us with the exact name and address on the account. Also the last four digits of the card that was charged, the amount it was charged, and the dates you ordered the product, so that we may assist you in this matter. If you would like to speak to a representative, please contact our customer service number during normal business hours. Thank you.

Review: I responded to an online add to try the Green Coffee Fat Burn product with a thirty day supply for just $ 4.95. That price was debited from my account. A couple of week later I notice a debit from my account that is described as recurring for $87.63. I did not authorize this repeat transaction. I contacted the company via email asking for a refund and stating that I did not authorize this charge. The response I received was that the website says that a customer will receive a thirty day trial for $4.95, and that at the end of 14 days if the customer does not call and cancel they will be charged $87.63 a month for the supplements. I responded that the only box I checked verified that I was 18 years of age or older. The next response was that by checking that box I authorized the the recurring charge. I twice asked for a refund and was not given a response to my request. There was nothing on this website stating the terms and conditions the was emailed after the fact. This charge caused several following transactions to cause my checking account to be negative.Desired Settlement: I would like my money refunded, and this company should have to be more transparent in their advertising and terms and conditions of ordering their product. It would also be nice to have my NSF fees refunded.

Business

Response:

At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on the website where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period which expired on 07/15/13, the customer was automatically billed for the 30 day supply on 07/16/13 as explained in the terms and conditions for which the consumer agreed to. The customer contacted our company through e-mail on 07/24/13 with a request for cancellation. The account was cancelled as instructed and the customer was sent a confirmation email confirming the cancellation. Although the customer placed this order for the product, we are truly invested in customer service and will issue a full refund of $87.63 that was applied from the company. To verify here are the terms and conditions on the website: