Green Coffee Fat Burn Reviews (68)
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Green Coffee Fat Burn Rating
Description: Health & Diet Products - Retail, Weight Control Services, Health & Diet Food Products - Wholesale & Manufacturing
Address: 8677 Villa La Jolla Dr #1225, La Jolla, California, United States, 92037
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Review: I purchased this product and was told I would only be charged the 4.95. My credit card has now been charged an extra amount I never agreed to. Please refund and do not charge my account again.Desired Settlement: Refund
Business
Response:
At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.The customer placed her order on 3/25/14. This is when s/he paid the initial $4.95 and this began his/her 14 day trial period to sample from his/her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during his/her allotted trial period, we attempted to bill the customer as she agreed to. However, the charge of $87.63 declined on 4/9/14, 4/12/14 and 4/15/14. Our collections department then lowered the price to $47.32 and the customer was successfully billed for his/her 30 day supply on 5/2/14 as explained to him/her in the terms and conditions for which s/he agreed to. The customer contacted our company on 5/5/14 with a request for cancellation. His/Her account was canceled as instructed and s/he was sent a confirmation email confirming his/her cancellation. Based on the nature of the call, the representative refunded $47.32. We have refunded the customer's account in the amount of $47.32 and a voicemail was left at the phone number we have on file to verify the refund was processing, as we value customer satisfaction. Although the customer ordered our product, s/he has been refunded fully in the amount of $47.32 on 5/5/14.
Review: On Sep. 29th, I saw an ad online about green coffee fat burn and I clicked it. It said I could get a free bottle by just paying for the 4.95 dollar shipping. So I bought one with my credit card. They already charge me 4.95 dollars in Sep. Today (Nov. 9) I checked my credit card account bill for Oct, I noticed that GREENCOFFEEFATBURN.COM charged me 87.63 dollars for nothing! I don't know what is that for and I demand refund.Desired Settlement: Refund 87.63 dollars to me and stop charging me from now on.
Business
Response:
At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on online where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. The consumer placed her order on 9/29/13. This is when she paid the initial $4.95 and thus began her 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for her 30 day supply on 10/14/13 as explained to her in the terms and conditions for which she agreed to. We received no contact from the customer until this complaint verifying she wished her account was cancelled. She was sent a confirmation email today to confirm the cancellation and refund of $87.63 as a courtesy. The refund will take three to seven business days to refund depending upon her bank institution. To verify, here are the terms she initially agreed to:TERMS AND CONDITIONS:You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Green Coffee Fat Burn. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if Green Coffee Fat Burn is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at 1-855-496-2377 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing-we will bill you $87.63 for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $87.63. To cancel automatic delivery and billing, call us at 1-855-496-2377 or email us during normal business hours: Mon - Fri, 8am - 4pm Pacific Time. Please read our terms and conditions for more details.
Review: I ordered the free trial of the product, and did not cancel in time so I was charged the initial amount of $87.63 on April 12, 2014. I proceeded to cancel after the initial charge, and was told my account was cancelled. Lo and behold, on May 12, 2014 I have been charged another $87.63. I did not authorize this additional charge and have received no additional product, which I did not want anyhow. I've contacted the company and am now having to jump through hoops to prove that I called. What, do I need to record my calls now?!?!? They've asked for my cell number so they can research their records. I guess I will need to do the same with my wireless carrier. How much of the onus is on me to prove that I called to cancel when they told me my account was cancelled?Desired Settlement: I would like the most recent payment of $87.63 returned to my checking account.
Business
Response:
At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
Ms. [redacted] contacted us through e-mail on 05/12/14 to verify that she had been charged a second time incorrectly. We requested the phone number she called from and located a record on 04/17/14 that she had indeed cancelled after her original trial. She had already paid for the first bottle at $87.63. Due to this information, we immediately issued the refund of $87.63 for the charge that had been applied on 05/10/14 incorrectly. All of this information was e-mailed to her as of 05/12/14 to confirm it had been done. The refund will take three to seven business days to process back completely.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you for offering this service to consumers. It is so easy for big business to take advantage of consumers, you help us to have our voices heard.
Regards,
Review: I signed up for a free trial to receive one bottle of their green coffee bean fat burner. I only had to pay for shipping and upon receiving the product I saw that in fine print on the back of their business card it stated that I was to receive another bottle every 30 days and be charged $87.63 and that I only had 14 days to cancel the subscription. I did not like this at all and called to cancel the subscription. I explained to the customer service agent that I was not interested in receiving another bottle and he replied that it was too late and that I should've read the terms & conditions. He said another bottle has been charged and I told him that I was going to refuse the bottle and have it shipped back. He said I was not allowed to do that and that he didn't like my attitude so he wasn't going to help me. I do not know of any reputable company that would make a statement like that to a customer. It is obvious that this company is a group of scammers. I looked up their number online and found other similar complaints against this company.Desired Settlement: I want to refuse any shipments they send to me and a refund. I am going to call my credit card company as well and dispute future charges along with request a new card. This company needs to be investigated.
Business
Response:
At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
[redacted] placed their order on 2/27/14. This is when they paid the initial $4.95 and this began their 14 day trial period to sample from their initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during their allotted trial period, [redacted] was automatically billed for their 30 day supply on 3/14/14 as explained to them in the terms and conditions for which they agreed to. [redacted] contacted our company on 3/17/14 with a request for cancellation. Their account was canceled as instructed and they was sent a confirmation email confirming their cancellation. We have refunded [redacted]'s account in the amount of $87.63 as we value customer satisfaction. Although, [redacted] ordered our product, they has been refunded fully in the amount of $87.63.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Review: My daughter ordered the $4.95 trial for me, having read all the terms and conditions as best she could. No where did she see that she would have to cancel because we were being sent a 30 day supply, or that we were going to keep being billed automatically. However, when she DID find out, she came to this very website, where she found that many people had this exact same problem and were getting their money back.
When she called the company to sort this all out, not only did [redacted] (the man she was talking with) tell her that while one woman who was refunded everything after two months was a different case from someone asking for a refund after two weeks, he started to try to twist her words around and became incredibly rude to her, so much so that I could actually hear him over the phone. Once I took the phone from her to sort this out myself, he conveniently became calm and collected. I asked to speak to his supervisor several times, the first few times I was ignored, then was put on hold for 5 minutes for him just to come back and say he spoke to her for me. After asking again that I wanted to speak to her myself, I was put on hold for about 7 minutes.
The supervisor, [redacted], constantly interrupted me and was belittling throughout the whole conversation. She kept offering a 50% refund, which is NOT what I wanted. I even offered to send back the unused pills for the whole refund, but she was having none of that. She kept saying that I won't have an idea how well they work if I don't use them for 30 days, but I have to cancel in 14 days or else I'll be billed. What's the point of canceling in two weeks if I have to take them for 30 days to see any results? After about a 15 minute conversation that resulted in absolutely nothing, I hung up.
I received a cancellation email, as well as an email stating I got $44.00 of my dollars back, but that is NOT what I want. I want my whole $87.95 dollars back.
This company needs to make this "cancel after 14 days" a little more apparent. From the looks of it, many people have been fooled by this, and this is a horrible way to make their money.Desired Settlement: I want my whole refund, and if need be, I'll even send the unused pills back.
Business
Response:
At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
Ms. [redacted] placed her order on 1/9/14. This is when she paid the initial $4.95 and this began her 14 day trial period to sample from her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during her allotted trial period, Ms. [redacted] was automatically billed for her 30 day supply on 1/24/14 as explained to her in the terms and conditions for which she agreed to. Ms. [redacted] contacted our company on 2/16/14 with a request for cancellation. Her account was canceled as instructed and she was sent a confirmation email confirming her cancellation. Based on the nature of the call the representative refunded $44.00 as her return period has expired, as explained in the terms and conditions. We have refunded Ms. [redacted]'s account in the remaining amount of $43.63 as we value customer satisfaction. Although, Ms. [redacted] ordered our product, she has been refunded fully in the amount of $87.63.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted]4, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Review: I ordered a bottle of Green Coffee Burn Fat on 6/2/1014 for $4.95. I received the bottle. I checked my statement and saw there was a charge of $87.63. I called the company and asked what is this charge for. The representative said it was the monthly fee, I said I did not sign up for this. She said according to the terms and conditions that I had agreed to this. I told her to cancel this. She told me to send back the bottle and they would refund the money. I waited for a couple of days and called again to get my money. The representative said there was a hold on the account and wait for the money. I called today 9/24/2014 to see where was my money. The representative said they cannot issue a refund, they are not authorized to issue a refund. If they knew this in June, why wasn't it said in June when I called. I also told her according to your terms and conditions there would be a refund issued within the 14 days. The representative just repeated the same thing, that they cannot issue a refund. I told her that the terms and conditions has false advertising and it's not fair.Desired Settlement: I want my $87.63 credited back to my credit card.
Business
Response:
At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
Review: I felt I was mislead they charged my credit card $87.63 after 13 days from ordering the green coffee fat burning product it was a 14 day trail and nowhere in the ad did it say they would charge my credit card any charges after 14 days. I called them on the 14 day and they said it was to late they charged my credit card when I ordered the trail on 3/10/14 and I called them on 3/24/14.Desired Settlement: I would like them to refund the $87.63 they charged my credit card.
Business
Response:
At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
Mr. [redacted] placed his order on 3/8/14. This is when he paid the initial $4.95 and this began his 14 day trial period to sample from his initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during his allotted trial period, Mr. [redacted] was automatically billed for his 30 day supply on 3/23/14 as explained to him in the terms and conditions for which he agreed to. Mr. [redacted] contacted our company on 3/24/14 with a request for cancellation. His account was canceled as instructed and he was sent a confirmation email confirming his cancellation. Based on the nature of the call, the representative refunded $21.91, 25% of the charge, as Mr. [redacted]'s return period had expired. We have refunded Mr. [redacted]'s account in the remaining amount of $65.72 as we value customer satisfaction. Although, Mr. [redacted] ordered our product, he has been refunded fully in the amount of $87.63.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Review: I order a fourteen day trial from the company for a bottle that was advertised to be sold for a total of $4.95 for the trial. As a customer I assumed that the bottle was solely the fourteen day trial, and after I finished the bottle I could decide whether or not I liked the product. I was completely under the assumption that the bottle I was receiving was going to cost me what the company advertised as $4.95. The company does not make clear, however, that the bottle they send you is a month's worth supply of the product, and if you do not want to buy the whole bottle you must contact the company within that fourteen day trial period window. Two months after receiving the product in the mail, a charge shows up on my banking account for $87.63. I had no idea that this is how much a full bottle was going to cost, or let alone that the company would automatically go to my account and charge me that amount without any communication to me as the customer whatsoever. When I called the company I told them that I had not even used the whole bottle, maybe ten out of the thirty pills, but they told me that there was nothing they could do because I was calling past the time I could return the bottle to end my 14 day trial. I would not have even known to call them, however, because they billed me two months after my fourteen day trial had ended!
This is a sneaky, horrible way to do business, and the company does not communicate their plan with the fourteen day trial at all. They want you to miss the return date, so they can bill you for the whole bottle.Desired Settlement: I am very poor as it is, and if I had known that I had to call in to end the trial, I would have done so immediately. I don't have the money to afford nearly one hundred dollars for a product that I really don't need. I think it is very unethical to not communicate with your customers what the bottle actually costs explicitly, and I can't imagine that your customer satisfaction is where the company wants it to be if they are screwing people over like this. I would like to be refunded my money, especially because the company billed me two months after the fourteen day trial period. I had no idea.
Business
Response:
At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
Mrs. [redacted] placed her order on 12/15/13. This is when she paid the initial $4.95 and this began her 14 day trial period to sample from her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during her allotted trial period, Mrs. [redacted] was automatically billed for her 30 day supply on 12/30/13 as explained to her in the terms and conditions for which she agreed to. Her second bottle was automatically shipped and billed out to her 30 days later on 1/29/14. Mrs. [redacted] contacted our company on 2/3/14 with a request for cancellation. Her account was canceled as instructed and she was sent a confirmation email confirming her cancellation. We have refunded Mrs. Roth's account in the amount of $87.63 for the charge applied on 12/30/13 and $87.63 and $87.63 for the charge applied on 1/29/14 as we value customer satisfaction. Although, Mrs. [redacted] ordered our product, she has been refunded fully in the amount of $175.26.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Review: I recieved a trial months worth of the product but I did not recieve the products I was twice charged $87.63 for after that. I asked for a refund and was flatly turned down. Having never recieved the product they charged me for I believe that this is criminal behavior and a scam.Desired Settlement: I wish to be refunded $175.26 for the products I never recieved.
Business
Response:
At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing support@ GreenCoffeeFatBurn.com. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
Mrs. [redacted], placed her order on 10/16/13. This is when she paid the initial $4.95 and this began her 14 day trial period to sample from her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during her allotted trial period, Mrs. [redacted] was automatically billed for her 30 day supply on 10/31/13 as explained to her in the terms and conditions for which she agreed to. Her second bottle was automatically shipped and billed out to her 30 days later on 11/30/13. Mrs. [redacted] contacted our company on 12/4/13 with a request for cancellation. Her account was canceled as instructed and she was sent a confirmation email confirming her cancellation. Based on the nature of the email, the customer service agent refunded one charge of $87.63 on that same day, and instructed the customer to refuse the package. Mrs. [redacted] verified that she received the package she was billed for on 10/31. At this time, since we value customer service, we have refunded her the first charge of $87.63 as well. Although Mrs. [redacted] ordered and received our product, we have refunded her in full in the amount of $175.26.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Review: I was charged 87.63 from my VISA that was not authorized from this companyDesired Settlement: I would like this charged to be removed before taking further action with my bank.
Business
Response:
At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
Ms. [redacted] placed her order on 1/2/14. This is when she paid the initial $4.95 and this began her 14 day trial period to sample from her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during her allotted trial period, Ms. [redacted] was automatically billed for her 30 day supply on 1/17/14 as explained to her in the terms and conditions for which she agreed to. We have refunded Ms. [redacted]'s account in the amount of $87.63 for the 30-day product supply sent to her during the trial period as we value customer satisfaction. We have also closed the account from all further billing and shipping. Although, Ms. [redacted] ordered our product, she has been refunded fully in the amount of $87.63.
Review: I purchased Green Coffee Fat Burn under a trial price, and shipping. I am hugely dissatisfied with the product, but not only that, none of my communication attempts have been honored. I have not been charged the full price of the Fat Burn, but I am assuming it will be inevitable as a similar company just charged me for a trial when the full price was not disclosed. I am asking that Green Coffee Fat Burn immediately cancel any payments they wish to deduct from my account, and I plan on shipping the trial pills back. Not only was the FULL price never disclosed, but they are going to charge my card WITHOUT my consent.Desired Settlement: Do not charge my account, and immediately remove my information from your company files.
Business
Response:
At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. Mrs. [redacted] placed her order on 12/9/13. This is when she paid the initial $4.95 and this began her 14 day trial period to sample from her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during her allotted trial period, we attempted to bill Mrs. [redacted] for $87.63 on 12/24/13, as per the terms of her order. The charge was declined, and so her request for cancellation as of 12/24/13 was honored as though she were in her trial period. Her account was closed from all further billing as of that date, as per her request.
Review: I only ordered one month's supply and paid for shipping with my debit card and now on the 18th of April I learn from my bank that a debit for $87.63 was made against my account. It is morally and ethically wrong. I did NOT authorize this debit and don't want their products either. I have nothing to show for the $87.63 and I want a full refund. It was only a trial amount which is not even over at this date.
Business
Response:
At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
Ms. [redacted] placed her order on 3/26/14. This is when she paid the initial $4.95 and this began her 14 day trial period to sample from her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during her allotted trial period, Ms. [redacted] was automatically billed for her 30 day supply on 4/16/14 as explained to her in the terms and conditions for which she agreed to. We have refunded Ms. [redacted]'s account in the amount of $87.63 as we value customer satisfaction. Although, Ms. [redacted] ordered our product, she has been refunded fully in the amount of $87.63.
Review: The ad read 'Free Bottle of Green Coffee Burn." Pay postage only $4.95.
Received a "Terms & Condition" card that states I can terminate any future automatic deliveries
within 14 days without penalty.
I an no longer able to consume this product & notified the company. They want to charge me
full price or send back the product. Can't send it back as I've consumed it!!!
They are now claiming the card of "Terms & Conditions" was sent as a 'courtesy' & not the
entire 'small print'.
I think this is a scam and fraudulent.Desired Settlement: To not bill me. To be taken to task about the "Terms & Conditions."
They are dishonest.
They also called me & told me the same lies bout Garciniacambogiaslimfast.
This is the same company for both products.
Cannot get them on the phone. Operators are always busy. One has to hang up eventually.
They do NOT return calls if voice mail is left.
Shame on them & shame on me for being so trusting!!!!!!
Business
Response:
At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
Mrs. [redacted] was given an extension of 21 days by a phone representative at Green Coffee Fat Burn. Per our directions, it states that you are to take 2 capsules a day. Per this directive, she should have only consumed 42 capsules of the 60 capsules issued to her by the end of her 21-day trial, which is set to expire as of 5/2/14. At this time she has only been billed $4.95 as she is still within her trial period. In the terms and conditions that she agreed to when she placed the order, it verified that she would be required to return the remainder for the full cancellation, to ensure she would not be billed. This is the same information that was verified with her via email when she contacted us to cancel. As we value customer service, we will make an exception and allow Mrs. [redacted] to keep the product, and close her account from further billing and shipping without a return required. She would be required to contact Garcinia Cambogia Slim Fast for further assistance regarding their company, as we do not have access to their accounts or information.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]In all fairness I'm sending back the rest of the bottle. Our communication went wrong somewhere. Thanks again for all your help.
Review: I recently ordered a trial bottle of Green Coffee Fat Burn for $4.95. I was under the assumption that I would try the product for 30 days and could order more if happy with results. I just reviewed my debit card statement and noticed this company had charged my account for $ 87.63 on top of the original $4.95. I emailed them immediately and apparently the fine print states that you are only allowed to try the product for 14 days then they automatically charge you for 1 month’s supply if you don't call in. My complaint is that they do not make this “trial period” clear at all and I can buy similar products in any store for quite a lower amount of money. I tried this product because Dr. ** and [redacted] endorsed it. They should explain the high costs of the product on their website when you order. It should be better explained to the consumer as well that their card will be charged without their consent. I contacted them ASAP (the 15th day of this “14 day trial period”) when I saw this charge on my account statement – I did not even have the bottle in my possession for 14 days and was more than willing to send back their UNOPENED bottle. They have offered to only refund $44 of the $87.63, but I want a full refund. Please look into this I feel this is fraud.Desired Settlement: I would like a full refund to my account in the amount of $87.63
Business
Response:
At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing support@ www.GreenCoffeeFatBurn.com. If a customer needs to contact customer service, the phone number is listed on www.greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on www.greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. The consumer placed her order on 09/29/13. She was charged $4.95 for the shipping and handling. The original order date is when the trial period is started for the 14-day trial of a 30-day product supply. Since there was no notification of a request for cancellation and/or a returned product during the customer's allotted trial period, she was automatically billed for her 30 day supply on 10/14/13 as explained to her in the terms and conditions for which she agreed to. The consumer contacted our company on 10/14/13 with a request for cancellation. Her account was cancelled as instructed and she was sent a confirmation email confirming his cancellation immediately. Based on the e-mail correspondence, the customer was refunded a partial credit of $44.00 as a courtesy on that same day. We have also refunded the remainder of the charge, $43.63, a total of $87.63 back to the' account as we value customer satisfaction. Although, the consumer ordered our product, she has been refunded fully in the amount of $87.63. We have refunded the remainder of the amount due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly, and send a synopsis attached to every package. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website. http://greencoffeefatburn.com/ or https://greencoffeefatburn.com/main/ and below is a brief explanation of our terms and conditions. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Green Coffee Fat Burn. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if Green Coffee Fat Burn is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at 1-855-496-2377 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing-we will bill you $87.63 for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $87.63. To cancel automatic delivery and billing, call us at 1-855-496-2377 or email us during normal business hours: Mon - Fri, 8am - 4pm Pacific Time. Please read our full terms and conditions for more details.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Review: The produce was a combined trial with Garcina Combogia Slimfast product. The trail was for 14 days in which by the 10th day there were no results and I was very unhappy with the product. I followed the instructions can called the customer support number provided by the company. I was placed on hold for quick a while then placed into a voicemail. I left the date, the time I was calling, my name, and telephone number. I stated clearly I was unhappy with the product and wanted to cancel. I never heard back from them. My credit card was card a month later for $87.63 numerous times and without my receiving any further notices or products! I called the customer support number again and again was put into a voicemail. I contacted my credit card company and had an investigation done on the charges so no further charges could be placed - yet both companies continued to try to charge. I had to cancelled my card. I called again and was placed into a voicemail I informed them I was reporting them to the Revdex.com and followed the call with an email I received an immediate response. They stated that they would cancel my membership but would not credit me unless I drop my "dispute"!Desired Settlement: Just wanted to make people aware of the scam!!! These products are promoted on the Dr. Oz Show and in various advertisements! It's a total scam and are charging people and making it very very difficult to get a hold of them.
Business
Response:
At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
Review: I Ordered A Free Trial From This Company, And Did Not Know I Would Then Be Charged MorE Money. I Than Called This Company, Was Told I Signed Up For A Membership. The Woman On The phone Told Me I Would Need To Send The Remainder Of ThE Product Back To Them. I Am Wondering How This Would Be A Free TriaL when Your Paying Shipping Twice And You Have Used Six Pills? This Company SeemS Unethical And Dishonest.Desired Settlement: I Want This Company To Be More Forth Coming, They Need To Explain There Charges Better. The Website Needs To Post All Over Their Website What Your Chaeges Will Be. Customers Should Not Have To Go Through All This Trouble.
Business
Response:
At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.The customer placed her order on 01/24. This is when she paid the initial $4.95 and this began her 14 day trial period to sample from the initial 30 day supply. The customer contacted our company on 02/14 with a request for cancellation. Her account was canceled as instructed and she was sent a confirmation email confirming the cancellation. We requested she return he remainder as confirmed in the terms and conditions so she would not be charged the full amount. As a courtesy today, we have refunded the customer's account in the amount of $4.95 for the shipping and handling as we value customer satisfaction. Although, the customer ordered our product, she has been refunded fully in the amount of $4.95.
Review: My daughter ordered a bottle of the green coffee fat burn. She paid $4 and after a month, she started receiving more and was getting charged $87 for each. I called to cancel this and wanted to send back what was sent. The last one was on 4/11. They said that we were not intitiled to a refund. That it was past the date for a refund. I don't know how they do there business. I believe that if a company wants to do an auto ship. There should be a box that they check for this.
Business
Response:
At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
Ms. [redacted] placed her order on 01/24/14. This is when she paid the initial $4.95 and this began her 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during her allotted trial period, Ms. [redacted] was automatically billed for her 30 day supply on 02/08/14 as explained to her in the terms and conditions for which she agreed to. Her second bottle was automatically shipped and billed out to her 30 days later on 03/10/14 and another shipment for $87.63 was processed on 04/08/14 for the recurring monthly membership. Ms. [redacted] contacted our support e-mail and company on 04/15 with a request for cancellation. Her account was canceled as instructed and she was sent a confirmation email confirming her cancellation. Based on the nature of the e-mails, the representative refunded $13.14. We have refunded Ms. [redacted]'s account in the amount of $87.63 as we value customer satisfaction. Although, Ms. [redacted] ordered our product, she has been refunded fully in the amount of $87.63 for the last charge in April as requested.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Review: I recently ordered a trial bottle of Green Coffee Fat Burn for $4.95. I was under the assumption that I would try the product for 30 days and could order more if happy with results. I just reviewed my credit card statement and noticed this company had charged my account for $ 87.63 on top of the original $4.95. I called them and was told did you read the fine print you are only allowed to try the product for 14 days then we automatically charge you for 1 months supply if you don't call in. My complaint is I'm on a fixed single income raising a family and these prices are robbery. I can buy similar products in any store for $10.00 for 60 pills a 1 month supply. I tried this product because Dr. ** endorsed it. They should explain the high costs of the product on their website when you order. It should be better explained to the consumer as well that their credit card will be charged without their consent. I complain enough that they refunded my card $44.00 of the $87.63 but kept the remainder and never sent me any more product. Please look into this I feel this is fraud. Thanks for your time [redacted].Desired Settlement: I closed the account and would like the money they kept for nothing refunded to my card.
Business
Response:
We have refunded the remainder of the amount due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly, and send a synopsis attached to every package. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website. http://greencoffeefatburn.com/ or https://greencoffeefatburn.com/main/ and below is a brief explanation of our terms and conditions. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Green Coffee Fat Burn. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if Green Coffee Fat Burn is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at 1-855-496-2377 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing-we will bill you $87.63 for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $87.63. To cancel automatic delivery and billing, call us at 1-855-496-2377 or email us during normal business hours: Mon - Fri, 8am - 4pm Pacific Time. Please read our full terms and conditions for more details.
Review: On June 25,2013, I placed an order for a 30 day "free trial" of Green Coffee bean extract. The offer claimed that for only a $4.95 "shipping and handling fee" you could have a 30 day free trial of the product. Upon receipt of the product, I learned, that not only was it not a 30 day trial but in fact a 13 day trial, in my case, and it wasn't in fact free but $87.53 for the the "initial order". In fact, here is what the terms and conditions state when the product is delivered and they already have your banking information, " you will have 14 days from your original order date to see if Green Coffee Fat Burn is right for you. If you are unhappy with the product at any time during those 14 days, you must call and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with your product, then do nothing- we will bill you $87.63 for your initial order, and every thirty days thereafter we will send you a new 30-day supply and automatically bill you $87.63." At no point in my initial order of the "free trial" was any of this mentioned. I've read other complaints made to this company, and their response stating that the terms and conditions were in fact listed. I read the page carefully upon placing my request for a "free trial" because I didn't want to get duped into any hidden fees. Had any of this information been on the advertisement, I would have not placed the order and given my banking information. The advertisement practices of this company are misleading, deceptive and fraudulent. I tried to find the offer again, online and was unable to. Perhaps that's because they knew they hadn't stated the true terms upon advertising. Shame on this company for trying to swindle people. I am sending the unopened bottle back to the company and I expect to see no further charges on my card.Desired Settlement: I would like to see the company conduct honest business practices and honor what they advertise, furthermore, I would like to be reimbursed the $4.95, I paid for shipping and handling of a product, I was lead to believe was free and for the cost of shipping the unopened product back to the company.
Business
Response:
Due to this complaint, we have refunded the shipping & handing fee of $4.95 on the account for [redacted], however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly, and send a synopsis attached to every package. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website. http://greencoffeefatburn.com/ or https://greencoffeefatburn.com/main/ and below is a brief explanation of our terms and conditions.
You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Green Coffee Fat Burn. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if Green Coffee Fat Burn is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at 1-855-496-2377 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing-we will bill you $87.63 for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $87.63. To cancel automatic delivery and billing, call us at 1-855-496-2377 or email us during normal business hours: Mon - Fri, 8am - 4pm Pacific Time. Please read our full terms and conditions for more details.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Review: They did not specify the actually trial start date for there product. They need to clearly state that before charging 87.63 to someone's checking account. I ordered the product on the 19th and was expecting it by the 24th. I received the product on the 23rd expecting that was when the 14 day trial period started. But it started on the 19th which was not informed anywhere that I could see. Not on the brochure or in my order email. I did not know this until I was charged and had to call to figure out that was when the trial date started.Desired Settlement: I called and they are returning the 87.63 but I would really like a refund for the shopping charge and the additional one they want me to pay to send the product back.
Business
Response:
At Green Coffee Fat Burn, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing support@ GreenCoffeeFatBurn.com. If a customer needs to contact customer service, the phone number is listed on greencoffeefatburn.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on greencoffeefatburn.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.