Green Mango Pest Control

To Whom it May Concern: 

In regards to account #[redacted], our company has made numerous attempts at contact as well as expended every possible resolution for said customer to ensure her 100% satisfaction. We as a business strive for the highest level of service...

on all aspects. [redacted] started service with our company 8/7/12. When she was initially signed up with service she did make it aware that she had roaches although it was not specified the type of roach she had. Once our technicians got into the home the customer was made aware of the price for specialty German Roach treatment which we also discounted for her because she is a customer. After stating she believed that our general pest control package should include the German Roaches we reiterated the difference in products which is why the price increases and told her the best we could do would be treat the inside of her cabinets which is what we notated on her account for all technicians. It was made clear that until a specialty treatment was performed the treatment alone for general pest would not be able to eradicate her issue. After her treatment on 9/13/13 the customer called in 9/30/13 stating that she wanted to cancel. Our staff and management of course inquired upon her decision of canceling. After conversation with the customer we offered her a $99 German Roach treatment discounted from $300. The customer let us know that she would speak with her husband and get back with us. As stated in our contract, the service, unless we receive a written notice of cancellation, continues on a bi-monthly basis. We made numerous attempts to reach the customer, weekly, and even on her bi-monthly treatment called the customer 24 & 48 hours prior to arrival and did not receive a call after the conversation with management 9/30/13 as shown in her note history which I have attached. It was not until 1/6/14 that we heard back from the customer who told our customer service representative that she cancelled over a year ago. Of course we looked into the account further and tried to talk to the customer in regards to her account and settle the balance and close it out if she did indeed want to cancel. She then said that she did not want to pay, would not pay, and would contact the Revdex.com if we attempted to collect. We also had our owner call the customer weekly from the 6th to try to speak with the customer but she continued to ignore our calls. We have chemical receipts for the customer for services performed, logs regarding our attempted calls to her, and the service agreement clearly stating our cancellation policy. We truly did want to resolve this customers concerns and are saddened that she felt that we could not rectify her issues. We have had our owners, staff, and technicians reach out to her to no avail. Hopefully this clarifies the situation in regards to her account. If there are any further questions of concerns feel free to contact us at [redacted]. 

Thank You.

To Whom it May Concern: It is our number one priority to assure that all customers with us past and present are satisfied with their experience with the company. It is our policy that all sales that are made in the field have a copy of the service agreement sent to the their email address the day they sign up. On our customers first initial treatment their service agreement along with our explanation of services, 100% satisfaction guarantee, and additional marketing material go out with the technician and are gone over with the customer per our very strict policy. In checking our records and chemical receipts which I have attached, Mr. [redacted], was on a regular bi-monthly program and we always came out every other month with the exception of one treatment he should have had in October that the customer wanted to push out due to the date not working with him for treatment. In order to reach a resolution for the misunderstanding of the contract we are willing to reverse fifty percent of the reimbursement of the discounted initial flush out fee as originally proposed to Mr. [redacted]. He would receive a credit of $45 onto the card he had on file in our system and remain deactivated per his decision. We sincerely hope this rectifies any concerns Mr. [redacted] might have had with the technician, services, and policies. Thank You.

Hello,When a customer calls in to inquire about pest control we go over what is covered for general pest services (scorpions, crickets, black widows, spiders, ants, earwigs, cockroaches, silverfish, springtails) and we also let them know that is doesn't include our specialty services (bees,...

bed bugs, german roaches, rodents, gophers).  We also explain that you will see an increase in activity after the first initial flush-out of the home so we do come back approx. 30 days later to start the premium bi-monthly service.  This is done to break up any nesting cycle that might be at the home as well as take care of any increased activity also at the home.  I have included the notes on the account showing what the technician noted he found at the home.  When she did mention the roaches to us it was only after we called to collect payment on the account (which she still hasn't paid).  We notified her 48 hours prior to service and didn't receive a phone call to not service the home or a call stating what activity she was seeing at the home.  If there is a specialty service on an account we email the customer a checklist on how to prepare for the service (they must empty everything out of the kitchen) and we also suggest leaving it that was until we come back 2 weeks later for a follow-up visit (also has a charge to it).  We also only send a specialty technician to the home and they use specialty product to treat.  I have also attached the signed 8 point contract showing that if she were to cancel there would be a cancelation fee on the account of $149.  The german roach specialty service was quoted to her at $199 with a $69 follow-up fee.  We are very up front with our customers - we go over everything with them on the phone & the technician goes over everything with them on the welcome process.  We offered to have a technician come out and inspect - she said no.  We offered a payment plan for the specialty service - she said not.  She just said she would be taking this to all social media avenues to express her dis-satisfaction.  She already posted on facebook.  Please let me know if you need anything else.Thank you,[redacted]GREEN MANGO PEST CONTROL

I would like written confirmation that this unscrupulous company Green Mango Pest Control will cease making any attempts to contact me in any way as I have been harassed for several months now - Again I never agreed to any length of service with them, I never signed any contract nor was I given any quote or contract in writing at the time the service began in 2014. I notified Green Mango Pest Control in writing of the service cancellation. so I had no further obligation to respond, since there was no valid signed service contract in force.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is an untrue statement.  Yes I was reimbursed but also the owner called me twice to totally harrass me about filing the complaint. I finally had to block his number.What they did was booked my appointment and they didn't have any times available for 2 weeks out.  They did take my debit card but told me that I could pay any way I wanted when they showed up.  In the mean time I happened to meet a coworkers best friend who did pest control. So  I called Green Mango to cancel my appointment. They were very angry with me and told me that they wouldn't price match.  However on the day I cancelled they charged my debit card for service that I cancelled and never received. It took me 4 days and many angry phone calls to get my money back. And then once they gave me my money back the owner called me 2 times and berated me, called me poor and wanted to make it up to me? I don't think telling someone they are poor is a way to make it up to you.  The owner of this company is totally unethical.  And he should not be harrassing people whom he screwed over.   yes I got my money back. But Green Mango's attempts at fixing this by lying to the Revdex.com is wrong.  Also the owner Told me he doesn't Care about the Revdex.com as the Revdex.com is just a money making company like his.  For the record, I have not paid any money or been asked for money to file the complaint with the Revdex.com.  

Regards,

To whom it may concern,

    In regards to the response received by Green Mango, I would like to say I am appalled that still continue to fabricate lies and continue to deny any wrong doing. As they pointed out in their response, when I contacted I let them know my sole reason for obtaining their service was for my very specific pest problem. I am not the pest control expert, so I reached out to what I thought was a reputable company for assistance with my problem. Initially they were very friendly, the techniation came out and stated that they would do an over all spray and that it would flush out insects so I would see an increase in activity but after a few treatments it would be diminished. I agreed, and thought I'd give it a try. I let them know the location of the roaches were solely in my kitchen. After a few treatments the problem persisted and I did see an increase in activity as expected. However, it never got better. I advised them from the beginning that since my problem/concern was indoor they needed to only schedule appointments when I was home so that they could spray the inside of my house. Again, I am not a pest expert, my common sense lead me to the conclusion if they're inside, they need to spray inside. The technician agreed after a few visits that since the problem was not going away and only getting worse, that he would leave a few sticky traps in my cabinet so that he can see what species they were so he could determine the best solution. Again at no time did they advise me as they stated in their response that there was an alternate solution for these pest, they at no given time offerred me anything other than their general service. So the tech came on the next service checked the sticky traps and sprayed my cabinets again, he didn't tell me that the chemicals he was using wasn't effective, instead he just sprayed and left. After a cycle of ineffective treatments and the stress of having these horrible pests around my children I decided to get a second opinion. After all roaches carry germs and I have a child that suffers from allergies and asthma, therefore I had to get rid of them immediately. After my own research of looking at pictures online I diagnosed my problem myself. I told them I had German roaches, they the so called pest experts were never able to give me any answers or offer me any solutions other than their general spray. In fact I never even knew that different species of roaches existed. I called them in September and told them very clearly I wanted to cancel. The customer service representative asked me why I wanted to cancel. I explained to her that I felt the treatment was ineffective for the species of roaches that I was seeing. She informed me, a year and a half after my initial request, that there was a specialized spray for those roaches and the treatment they had been providing me was basically doing nothing to help me. I was livid and cancelled as I had contracted a different pest control company that provided me a solution after one treatment and I have been roach free since. There are several contradictions in their reply I would like to point out, if I knew that I had a specific problem why would I pay for a service that would not be effective for over a year? I have never had any other problems with pests other than in my kitchen. They exposed me and my children to dangerous and ineffective chemicals because I was desperate for a solution. At no point did I ever say I would think about continuing with them. I called and told them to cancel and I blocked them from accessing my card. Another discrepancy I would like to point out is, as I stated earlier, their system should indicate specific instructions that they were never allowed to service my house without me being home. At no time I was ever aware that they were still servicing my house after I cancelled, because they never called to set up appointments and I was never home. I didn't even know that they were servicing me AFTER I cancelled until I got a call with a threat to send me to collections last month. Another falsification I would like to advise is that I was never ever given cancellation instructions, other wise I certainly would have cancelled in writing. I do not have a contact or anything in writing from them with my signature. My service was all done verbally over the phone. Any signatures that they may have are false. I have never received a call from them to try to make this right, the only calls I receive are harassing phone calls asking for payment. At one point I did attempt to contact the owner however the office was closed. I agree I haven't attempted to call him directly because this is stressful. I don't see a solution to this other than I need them to stop threatening me with collection for services I cancelled. I do not want their service ever again. I want nothing to do with them. I will never recommend them to anyone. In fact I feel all they ever did was rip me off. I payed them for over a year for nothing. I had to pay a different pest control company to handle what they should have taken care of back in 2012.    

Regards,

To Whom It May Concern: Green Mango Pest Control believes in providing the finest quality service in the Valley. We stand by our products, policies, and practices. In the event that you are dissatisfied we will try our hardest to rectify your concerns. Unfortunately, that can not be...

achieved if you refuse to communicate with the office staff. We have tried numerous times to contract the customer in regards to her complaints regarding service and have documented every instance. As discussed, her account has not changed in the two years the customer has had service. Our policies have been in place since we have been established and are clearly outlined on the paperwork the customer initially received. We are more than willing to assist you and discuss your account. Please give us a call at ###-###-####. Thank You!

Green Mango Pest Control Is Just that, a Pest Control Company. We Help Control the Pest Population by having Services performed Every other month or Every Three months, Depending on State. Green Mango Also Covers All Pest Control Provided in Service Agreement.  If ever Services are needed in...

between Months they are done so At no cost to the customer. When early termination is needed, It is stated that a Cancellation Fee will be applied to Cancel Agreements early. Green Mango Has included documents signed by the customer, showing that they understood the Service Agreement and the Terms. If anything else is needed please feel free to contact the office. More than happy to Assist and help

I did receive a copy of the contract emailed to me. This was the first time I received and even knew I signed a contract. They use a handheld tablet to take your credit card for the first service and never left me a copy or explained the details to me. This sort of business practice should not be allowed as they trick you into signing a service contract. If they would have explained that this was a contract I wouldnt have ever signed up. On another note......They never came bi-monthly and seemed like they would show up every 3 or 4 months. The "Natural Chemicals they used repelled insects for a couple days and then they would return. I'm still seeking my $90 credited to my credit card.

After hearing an ad on KNIX radio, I decided to try GREE MANGO PEST CONTROL. We had used a different service in the past. I should have gone back to them. I had been doing the service myself for about a year. I'm 73 years old, permanently disabled, and recovering from open heart service. My wife had seen a cricket and a few ants in the kitchen. So I called GREEN MANGO and started service. Their first day was 8/24/2016.The first guy who came out, Ross, was a "complete jerk". I called GREEN MANGO the next morning and told them not to send him out again. I have since been told by GREEN MANGO that he is no longer with GREN MANGO. I have also been told that he was suppose to have gone over GREEN MANGO'S policies with me. He did not.

I call them again a few days later and told them that we had "bugs all over the place". Again, we had only seen one cricket and a few ants before GREEN MANGO came the first time. Now they were everywhere in the kitchen I was told, that this is normal. There is increased activity after the first spraying.

About a week later I called back, the bugs had increased in number and size. It became normal for me to go into the kitchen and kill six to eight bugs. I couldn't get anymore they were very quick. Again I was told that they would not come back out for thirty days.

I called back at the thirty day mark. I was told that the thirty day mark was only a guideline. It depended on their schedule. I also told GREEN MANGO that now were out by our computer in the living room.

Seven to ten days later, a second representative showed up. I wasn't there. My wife let him in.

A week or so later. I call again, and told them that I was not happy. The bugs had actually INCREASED even more. didn't want the service to continue. I was told there was a $199 cancellation fee. $199 because GREEN MANGO PEST CONTROL was not killing the bugs? Isn't that what their job is?

We like the third guy that came out. He was nice. I even called GREEN MANGO that night and left a message about that we hoped that he had done a better job. I did remember later that he tried to open the sliding door and go out in the backyard. We put a piece of wood in the slot. He never took it out to open the door.

I ended up calling GREEN MANGO and telling them, there was NO DECEASE in bugs. They sent a "tech" out a few days later. He told me that we had German Cockroaches. He said German Cockroaches breed and increased rapidly. German Cockroaches were very hard to kill. German Cockroaches were NOT COVERED by GREEN MANGO. He said that was in the list of bugs covered by their agreement that the first representative was suppose to have gone over with me. As I mentioned before "Ross" was a jerk, and never went over that with me. There are at least EIGHT bugs NOT COVERED by GREEN MANGO. I would have never agreed to start GREEN MANGO, if I had been told that. I would have gone back to the company that we had used before.

Our house is attached on both side by other homes. We are part of a four attached homes. I checked with our neighbor on both sides prior to and after the "tech" came out. Neither side has any bug problems. One side has a different service come out, different from GREEN MANGO or the prior service I had used. The other side sprays themselves.

The GREEN MANGO "tech" told me that GREEN MANGO would take care of the German Cockroaches (which we never saw before GREEN MANGO came out) for $199. I was also told if we cancelled service, that would bring the cancellation fee of $199. I told him that it was not right to charge $200 to cancel a service that was not working. He corrected me. It was $199, not $200.

Two of the three GREEN MANGO people that came out made sure that I knew that GREEN MANGO was an LDS, Mormon company. I reported this to person who answered GREEN MANGO phone. I told her that should not matter, and she agreed.

Hello,
 
There is no written confirmation we giving letting a customer know that we will not contact them.  Her verbiage is condescending to us as a company.  We took her verbal word on the service agreement and failed to get a signature; our mistake; we shouldn't have been servicing her home without a signature on file.  We already admitted our fault and said we wouldn't contact her regarding the balance due on account.  We don't need any further communication by her.  There is no further action needed.
 
Thank you,
GREEN MANGO PEST CONTROL

To Whom it May Concern: 

In regards to account #[redacted], our company has made numerous attempts at contact as well as expended every possible resolution for said customer to ensure her 100% satisfaction. We as a business strive for the highest level of service...

on all aspects. [redacted] started service with our company 8/7/12. When she was initially signed up with service she did make it aware that she had roaches although it was not specified the type of roach she had. Once our technicians got into the home the customer was made aware of the price for specialty German Roach treatment which we also discounted for her because she is a customer. After stating she believed that our general pest control package should include the German Roaches we reiterated the difference in products which is why the price increases and told her the best we could do would be treat the inside of her cabinets which is what we notated on her account for all technicians. It was made clear that until a specialty treatment was performed the treatment alone for general pest would not be able to eradicate her issue. After her treatment on 9/13/13 the customer called in 9/30/13 stating that she wanted to cancel. Our staff and management of course inquired upon her decision of canceling. After conversation with the customer we offered her a $99 German Roach treatment discounted from $300. The customer let us know that she would speak with her husband and get back with us. As stated in our contract, the service, unless we receive a written notice of cancellation, continues on a bi-monthly basis. We made numerous attempts to reach the customer, weekly, and even on her bi-monthly treatment called the customer 24 & 48 hours prior to arrival and did not receive a call after the conversation with management 9/30/13 as shown in her note history which I have attached. It was not until 1/6/14 that we heard back from the customer who told our customer service representative that she cancelled over a year ago. Of course we looked into the account further and tried to talk to the customer in regards to her account and settle the balance and close it out if she did indeed want to cancel. She then said that she did not want to pay, would not pay, and would contact the Revdex.com if we attempted to collect. We also had our owner call the customer weekly from the 6th to try to speak with the customer but she continued to ignore our calls. We have chemical receipts for the customer for services performed, logs regarding our attempted calls to her, and the service agreement clearly stating our cancellation policy. We truly did want to resolve this customers concerns and are saddened that she felt that we could not rectify her issues. We have had our owners, staff, and technicians reach out to her to no avail. Hopefully this clarifies the situation in regards to her account. If there are any further questions of concerns feel free to contact us at [redacted]. 

Thank You.

To Whom it May Concern:

It is unfortunate that Ms. [redacted] does not recall the conversation with our customer service representative in September 2013 as well as the many calls made to her over the course of the last few months which are documented on her account. We take a lot of pride in ensuring each of our customers are thoroughly satisfied with their treatments, products offered, and customer service. Our staff had tried over several attempts including a conversation with the owner of the company in order to rectify her concerns. We followed up after the customer said she would follow up with her husband to see how he would like to proceed and offered her a discounted treatment price for her German roaches. Product, as shown on the chemical receipts attached to our last correspondence, was applied to the home even before her call to our office on 9/30/13. Before every treatment the customer was notified and messages were left 48 hours prior. We would be more than happy to settle the balance at $99 instead of the $198 for services rendered in order to appease the customers concerns. Her account has been deactivated since our last conversation in January in which she clearly stated she would like to cancel. If there are any additional questions or concerns we would be more than happy look into the account further. 

Thank You.

Our records indicate that a refund was issued on 7/21 to her for the misunderstanding. All new customers are informed that their first initial treatment will be charged in order to hold their time block for their first treatment. She cancelled her treatment the day after scheduling and paying. We...

did offer her a refund to her account. Thank you.

Hello,
 
There is nothing more to say - we have submitted a copy of their service agreement along with the 8 point contract we have the customer sign when we go over everything with them.  If they are not going to pay then there isn't anything to do about it.  We have everything signed & everything was gone over with them on our end. We also have detailed notes on their account.  Please let me know if there is anything else you need.
 
Thank you,

GREEN MANGO PEST CONTROL

Hello,I have tried to contact [redacted] 2 times to discuss her complaint; she will not return my phone calls.  We offer 100% guarantee on our service.  We will come out to do a free re-service on the home when a customer calls in.  She has only called in for a dead terantula...

& a live terantula - we sent a technican out to treat the home; he found no activity at the home.  We service every 2 months with a plus or minus 10 day window on service - that way we can download the routes by neighborhood for minimal drive time on the technicians.   We would love to have a technician go out to the home and provide a thorough inspection of the home.  I have attached a copy of the signed service agreement and the 8 point contract we have the customers sign on the welcome process.  Please let me know if there is any other information you need.Thank you,[redacted]GREEN MANGO PEST CONTROL

I am not satisfied with the response. 
I was not the one who signed the contract, nor was I home at either visit. This was NOT explained to me. There was no discussion during our initial conversation of the difference between cockroaches and german roaches. I told them I had roaches, they said they can take care of those. It wasn't resolved, then they decided it was a different kind of roach which costs more money and a specialty service. I didn't sign the contract, I don't agree to these terms. This isn't the service I needed.  I did call after 1 week and you refused to come back out. Absolutely refused. You didn't ask further questions to investigate - just standard spiel about increased activity. I never agreed to pay for service that does not fix the problem.
Instead of being accountable for:
 1) not asking the right questions during my initial contact
 2) the technician not doing enough research on site
 3) lack of interest in my concerns when I called back a week later
Your technician snuck out to the house without being home (a text before certainly doesn't indicate that he was going to show up on property without me present, furthermore, you've gotten other complaints that your tech claims to treat areas behind lock and key.) Had you made sure I was home, I would have discussed this matter directly with your technician. I refuse to pay for services that were not rendered. You did NOT eradicate the pests I called about, you did not uphold your part of the contractual agreement. 
I want the contract negated and to remove all charges from my account and the phone calls to stop.

This statement is false. I called Green Mango back after 1 attempt from them. We arranged for another service out to our house.  There may be a gaurantee, but this means they will continually come out to your house to try to resolve the problem.  I would prefer the scorpions Crickets and spiders just be gone. So my husband has started spraying himself.  We understand now that the mice were not a covered pest under our plan  we have also taken care of these ourselves.  
To to resolve this complaint I would like to be released from our contract without penalty.  I am not happy with the outcome of our services and do not want to continue paying for such services

To Whom it May Concern:  The customer [redacted] had a service coming up per their service agreement for a bi-monthly treatment. We call all of our customers 24-48 hours prior to service. We left a message on his phone for...

treatment. The day of treatment the customer berated our technician yelling at him to get off his property. Our office representative [redacted] gave the customer a call after hearing of the interaction between [redacted] and the technician. When [redacted] was on the phone with the customer he let her know that he was moving to Dallas and wanted to cancel services. It is per his signed service agreement that six treatments be performed after the initial flush-out over the course of a year or a reimbursement of the discounted Initial Flush-Out would be owed. When explained the service agreement [redacted] again became angry with [redacted] and hung up on her. She has since called back and sent an email with the customers service agreement and to let him know in order to cancel the account we would have to charge.  It is unfortunate that we were unable to assist the customer in their concerns but we did try numerous attempts of contact before finally charging his card. It is clearly stated on his service agreement the stipulations of canceling. If he had any additional concerns we would be more than happy to assist him. I’ve attached his service agreement, email regarding canceling sent to the customer, and the notes on his account. Hopefully that it will shed some light on the charges and service plan. We are truly sorry we could not rectify this for our customer or further explain the treatment. We strive to provide the highest quality of service for all of our customers. We wish him the best in his future pest management solutions and truly appreciated his business.Sincerely, Green Mango Pest Control

Absolutely the worst ethics ever.

I signed a one year contract - when I went to cancel it turned into 2,

then when I pointed out I had met the obligation of a 2 year contract tey decided to omit some of the service dates to try and say I had not completed it anyway - seems like they will lie about any and everything to scam you for more money.

stay away from a pest control company that is so desperate they make you sign a contract and then will lie about everything

and even after I told them im at work they continued to call my cell???

guess they think their better than everyone else

my advice - this company is hurting bad if they are willing to lie and forge things - BAD BUSINESS !!!!