Green Mango Pest Control

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Hello,
 
In looking into her account further; we took her good faith verbal agreement that she would complete her service agreement.  We made several attempts to get her service agreement signed and was unsuccessful.  We will close her account with no fees.  Too...

bad she couldn't call us back after all the attempts we made to get in touch with her to discuss her account and let us know. 
Thank you,
GREEN MANGO PEST CONTROL

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

At this time, I will continue to state that I was not informed of the cancellation policy at any given time, and I did cancel verbally prior to these unauthorized billings. Therefore, I do not believe any balance is due. The burden of proof will and shall fall upon the merchant that I agreed to their terms. As stated this company continues to provide false information as I was not notified that they were still rendering service to my home address and I have no proof of such service. Again, I should not have any balance due with this company. Please advise whether we can proceed in continuing to escalate this matter, if possible or whether I should seek legal counsel.

Regards,

Hello,We tried helping the gentleman that called and told him we would remove him from our calling list.  We get our phone numbers from Nu Home - their contact phone number is ###-###-####.  Other than that we have no other information.Thank you,GREEN MANGO PEST CONTROL

Customer told us all issues were handled - told us they were taking down review.  Called them to discuss with them again to see if there was anything else we could do for them.
 
Thank you,

GREEN MANGO

Green Mango came into my backyard without my permission. They did a complimentary pest control with white powder on doorframes without my approval or knowledge. They trespassed in my backyard. The technician left sales brochure on my back door. The technician left my gate unlatched, and fortunately the dog did not get out. Their business model is suspect.

Don't do it folks. They are scam artists. They will treat general pest areas but they fail to listen. They failed to do the right treatment for the specific pests I had, they tell you stories about increased activity for a month, blah blah. Don't believe them. Once you are in a contact they will nail you the $149.00 early termination fee because they don't have good pest control services and you won't be happy. They need to improve their consultation skills on site and do a better job of understanding the pest issues BEFORE presenting a contract. I had over 6 communications with this company (1 a week after initial service) all of them were poor communications and I wouldn't recommend this company at all. You get what you pay for folks. Careful!!!

Review: I contacte Green Mango on Aug 31 to perform pest control remediation on roaches and ants at my property. I sent them a request online via their contact form and $50 Radio Special. They scheduled and came out. At no time during this process of explaining the issues was I ever informed that German Roaches were what I had and they were not included in the service. When I still saw roaches after a week, I called back. The lady said they won't come back until it's been a month I should expect to see more activity it's by design. Then I got a note they had come out and I saw another couple of roaches in my dishwasher and on my counter. I was furious, I contacted them again, they said, "Oh you must have German Roaches" informing me that it's a different process to treat, more expensive, different, etc. I was furious. I have been living with them for a month longer than I would have liked. I told them to cancel my contract without. They have refused to do so, stating they will bill me $149.00 because I signed the contract. I didn't sign to not have roaches stay in my home and the ants still are in the house periodically, so if they fall under general pest control, I don't see how they are still there with their supposed Tri-Bloc technology.Desired Settlement: Cancel the contract without penalty and leave my account with you at a zero balance. Furthermore, increase consultative on site discussions to be sure you are providing the most accurate pest control services for the needs of the resident, not just what you want to do.

Business

Response:

Hello,When a customer calls in to inquire about pest control we go over what is covered for general pest services (scorpions, crickets, black widows, spiders, ants, earwigs, cockroaches, silverfish, springtails) and we also let them know that is doesn't include our specialty services (bees, bed bugs, german roaches, rodents, gophers). We also explain that you will see an increase in activity after the first initial flush-out of the home so we do come back approx. 30 days later to start the premium bi-monthly service. This is done to break up any nesting cycle that might be at the home as well as take care of any increased activity also at the home. I have included the notes on the account showing what the technician noted he found at the home. When she did mention the roaches to us it was only after we called to collect payment on the account (which she still hasn't paid). We notified her 48 hours prior to service and didn't receive a phone call to not service the home or a call stating what activity she was seeing at the home. If there is a specialty service on an account we email the customer a checklist on how to prepare for the service (they must empty everything out of the kitchen) and we also suggest leaving it that was until we come back 2 weeks later for a follow-up visit (also has a charge to it). We also only send a specialty technician to the home and they use specialty product to treat. I have also attached the signed 8 point contract showing that if she were to cancel there would be a cancelation fee on the account of $149. The german roach specialty service was quoted to her at $199 with a $69 follow-up fee. We are very up front with our customers - we go over everything with them on the phone & the technician goes over everything with them on the welcome process. We offered to have a technician come out and inspect - she said no. We offered a payment plan for the specialty service - she said not. She just said she would be taking this to all social media avenues to express her dis-satisfaction. She already posted on facebook. Please let me know if you need anything else.Thank you,[redacted]GREEN MANGO PEST CONTROL

Consumer

Response:

I am not satisfied with the response. I was not the one who signed the contract, nor was I home at either visit. This was NOT explained to me. There was no discussion during our initial conversation of the difference between cockroaches and german roaches. I told them I had roaches, they said they can take care of those. It wasn't resolved, then they decided it was a different kind of roach which costs more money and a specialty service. I didn't sign the contract, I don't agree to these terms. This isn't the service I needed. I did call after 1 week and you refused to come back out. Absolutely refused. You didn't ask further questions to investigate - just standard spiel about increased activity. I never agreed to pay for service that does not fix the problem. Instead of being accountable for: 1) not asking the right questions during my initial contact 2) the technician not doing enough research on site 3) lack of interest in my concerns when I called back a week laterYour technician snuck out to the house without being home (a text before certainly doesn't indicate that he was going to show up on property without me present, furthermore, you've gotten other complaints that your tech claims to treat areas behind lock and key.) Had you made sure I was home, I would have discussed this matter directly with your technician. I refuse to pay for services that were not rendered. You did NOT eradicate the pests I called about, you did not uphold your part of the contractual agreement. I want the contract negated and to remove all charges from my account and the phone calls to stop.

Business

Response:

Hello, There is nothing more to say - we have submitted a copy of their service agreement along with the 8 point contract we have the customer sign when we go over everything with them. If they are not going to pay then there isn't anything to do about it. We have everything signed & everything was gone over with them on our end. We also have detailed notes on their account. Please let me know if there is anything else you need. Thank you,[redacted]GREEN MANGO PEST CONTROL

This company treated a house for termites I bought after the fact. After seeing activity and contacting the company a retreat was scheduled four (4) separate times and nobody showed up. I Know they are no longer in the termite business but was told they would honor the contracts. This did not happen and I would not recommend the company for any work.

Review: Green Mango looks really cool, but they don't deliver on their guarantee. Since contracting with Green Mango in April, we have had the following new issues: a wolf spider and scorpion in the laundry room, a scorpion nest, 2 mice holes, continuously forming spiders webs, and a ridiculous amount of crickets. We have, so far, paid them almost $300 in 6 months. When I call to inform them of an issue, they have someone come out within the next week "at no cost" but this is not true. They essentially just bump up our regularly scheduled (and paid for) service and condense our timeline. With 2 toddlers and 3 dogs, we need our house to be safe from pests....especially scorpions and infectious mice.

**Side note: The techs that come perform the service have always been very nice and have a professional demeanor.Desired Settlement: We would like a refund because you are unable to live up to your tri-block technology guarantee.

Business

Response:

Hello,I have tried to contact [redacted] 2 times to discuss her complaint; she will not return my phone calls. We offer 100% guarantee on our service. We will come out to do a free re-service on the home when a customer calls in. She has only called in for a dead terantula & a live terantula - we sent a technican out to treat the home; he found no activity at the home. We service every 2 months with a plus or minus 10 day window on service - that way we can download the routes by neighborhood for minimal drive time on the technicians. We would love to have a technician go out to the home and provide a thorough inspection of the home. I have attached a copy of the signed service agreement and the 8 point contract we have the customers sign on the welcome process. Please let me know if there is any other information you need.Thank you,[redacted]GREEN MANGO PEST CONTROL

Consumer

Response:

This statement is false. I called Green Mango back after 1 attempt from them. We arranged for another service out to our house. There may be a gaurantee, but this means they will continually come out to your house to try to resolve the problem. I would prefer the scorpions Crickets and spiders just be gone. So my husband has started spraying himself. We understand now that the mice were not a covered pest under our plan we have also taken care of these ourselves. To to resolve this complaint I would like to be released from our contract without penalty. I am not happy with the outcome of our services and do not want to continue paying for such services

Business

Response:

Customer told us all issues were handled - told us they were taking down review. Called them to discuss with them again to see if there was anything else we could do for them. Thank you,[redacted]GREEN MANGO

Review: A little over a year ago, I received a flyer for this pest control company and decided to give this small business a try. I scheduled bi-monthly service for my rental property @ [redacted], Surprise, AZ 85379. In April 2015, I notified Green Mango by phone that the house they were servicing was for sale and once this home was sold, I would no longer be needing their service. On July 3rd, 2015, I notified Green Mango Pest Control in writing that the rental property was sold, no longer titled in my name, and to cancel any remaining scheduled pest control treatments. Since July, Green Mango continues to harass me by phone calling several times weekly, sending past due notices to pay for services at a location that I no longer have any legal or financial interest in, and attempting to charge my credit card. Green Mango states I owe them for services, but I was paid up to date at the time of cancellation in July and I can prove that with my bank statements. Green Mango alleges I breached the service contract, however, I never signed any contract with them and never agreed to any specific amount of pest treatments at my rental property. I have previously requested Green Mango to provide me with a copy of my official signed/dated contract and instead they sent me a blank service contract. I have no legal obligation to pay these bogus "early cancellation fee" charges since there was no signed contract. I am not responsible for any treatments Green Mango may have provided to the property at [redacted] after July 3rd since they were notified in writing of the service cancellation due to the the home being sold. I feel that Green Mango Pest Control is employing deceptive marketing and unscrupulous business tactics by constantly harassing me and I want them to stop immediately!Desired Settlement: Cease any and all contact by Green Mango Pest Control -If they have damaged my credit in any way, I will move forward with legal action.

Business

Response:

Hello, In looking into her account further; we took her good faith verbal agreement that she would complete her service agreement. We made several attempts to get her service agreement signed and was unsuccessful. We will close her account with no fees. Too bad she couldn't call us back after all the attempts we made to get in touch with her to discuss her account and let us know. Thank you,GREEN MANGO PEST CONTROL

Consumer

Response:

I would like written confirmation that this unscrupulous company Green Mango Pest Control will cease making any attempts to contact me in any way as I have been harassed for several months now - Again I never agreed to any length of service with them, I never signed any contract nor was I given any quote or contract in writing at the time the service began in 2014. I notified Green Mango Pest Control in writing of the service cancellation. so I had no further obligation to respond, since there was no valid signed service contract in force.

Business

Response:

Hello, There is no written confirmation we giving letting a customer know that we will not contact them. Her verbiage is condescending to us as a company. We took her verbal word on the service agreement and failed to get a signature; our mistake; we shouldn't have been servicing her home without a signature on file. We already admitted our fault and said we wouldn't contact her regarding the balance due on account. We don't need any further communication by her. There is no further action needed. Thank you,GREEN MANGO PEST CONTROL

Me and my wife recently purchased a house that had a 3 year termite guarantee from Green Mango Pest.

We noticed upon moving in that there were still reproductive termites in the garage, house, and backyard. We tried to contact Green Mango 3 times before getting someone to come out to our house.

The missed the first schedule visit and said that their truck was having mechanical issues. I called back to complain and they promised that they would come out the next day.

When they did finally arrive, the termite tech refused to acknowledge that we had termites, despite all evidence that suggests otherwise. I had researched online already and it was obvious we had reproductive termites, I even emailed them screenshots of what they look like to make it easier. The early 20-yr old claimed he had “10 yrs experience” and dismissed any idea that I could be correct.

To be honest Green Mango already treated our house back in 2012 and 2013 so if they have to treat us again in 2014 they are probably going to loose money on our account. Thus, makes sense they are so hesitant to help out.

In conclusion the termite tech was in and out of our house in 5 minutes and did no thorough inspection what so ever. He did take pics with his fancy [redacted] to show his “antamologist” and said they would get back to us in 48 hrs.

Its been 1 week now, no call, no treatment, and I am not surprised

I have given up on Green mango.

Terrible customer service

Terrible pesticide/termite treatment

Terrible arrogant attitude from their young buck reps

Only think I liked about them was their company branding and colors.

Terrible company and would advise people to run away from these guys.

They are TERRIBLE with scheduling re-spray visits. I was stood up THREE times. I live in Lehi, and they had my technician going to somewhere an hour and a half away, meaning my appointment slipped through the cracks every time because he was so busy. While customer service is friendly, the technician did not call two of the times he failed to show up. I'm waiting to see if they'll credit my next service as compensation, and will change the review if they do. Otherwise, I'm canceling this service.

Green mango solved a severe scorpion issue for us. I had worked with a large pest control company for years without positive results. Green mango Technicians are polite, timely employees. The only negative I have is that the scheduling could be better.

Review: I ordered service with this company in April. The first "initial flush out" services was given to me free, as I was referred by someone. They first arrived 4/12/2013 to complete the first service. Everything went well, they were prompt and professional. I was told they would return in 30 days to begin the every other month service I had agreed to in my annual contract. I received a call on 5/3/2013 to remind me of my upcoming service on 5/7/2013. I called the company on 5/6/2013 to request the services be rescheduled to 5/10/2013 so that I would be home and they would be able to spray inside my garage. I was told this was no problem and they would move my service to Friday, 5/10/2013. My credit card was then charged on 5/8/2013 as if the regular service had been performed on 5/7/2013, I was not that worried at this time because it was only two days until they had been rescheduled to come and it had been a last minute change, I assumed there system wasn't updated in time. On Friday, 5/10/2013 I waited the entire day for them to arrive. They never showed, and never called. I called and left a message after they closed, attempting to give them the benefit of the doubt. I explained the situation and asked for a return call Monday, 5/13/2013, as they are not open on the weekend. I did not receive a call back. I called and spoke to someone in the office on Wednesday, 5/15/2013 and explained the situation and was promised a return call that day from a owner. I never received a call, but a text message from the owner [redacted], at 7:13PM at night, which I find highly unprofessional. I was at my son's birthday dinner and family came into town that night for the remainder of the week and we did not have time to call. My husband called [redacted] back on Monday, 5/20/2013, Tuesday, 5/21/2013 and Thursday 5/23/2013 and left messages each time and never received a return call. On Friday 5/24/2013 my husband received a voicemail from someone at the office directing him to call another owner, [redacted] which he in turn called and left a voicemail for. Since then we have not heard from anyone. They have charged me $69.00 for a service they have not delivered and have proven themselves terrible at customer service.Desired Settlement: At this time, I want completely out of my contract with them. In the beginning I was willing to work something out to keep their service, but they have proved that they show little interest in resolving this problem. I want my $69.00 refunded to my card and my contract to be ended with them without any charge to me. I do not want to have to deal with this company ever again. They promise to return free of charge to resolve any issues, I just want to be free of them.

Business

Response:

To Whom It May Concern:

This is in response to the complaint #[redacted], [redacted]. We expended every possible resolution for said customer to ensure her 100% satisfaction. We as a business strive for the highest level of service on all aspects. If there were any ever concerns regarding pest we immediately dispatch a specialist to the home within 48-72 hours. Billing issues are immediately resolved with our billing manager and corrected promptly to promote trust and a healthy relationship with our clientele. As a local company we pride ourselves on maintaining the highest level of customer service to ensure that everything is resolved effectively and efficiently. Every one of our customers are important to us so much so that if a representative is unable to come to a resolution that the client see’s fit we have the owners of the company call them back to see if there is anything they can further assist them with. We make every possible effort to satisfy and retain our customers 100% satisfaction. Please let us know if there is any additional information to resolve this customers concern and we would be more than happy to do so.

Thank you,

Review: The company Guarantees their service yet when there is a problem they state that seeing more bugs is a good thing, except they dont die. They dont do the services that are stated in their contract. So when we contacted them they said we owe for services that were never rendered. They broke the contract by not providing services promised. I am sick of the collection phone calls and emails several times a day.Desired Settlement: I would like a refund for the $160 I have I have paid this company.

Business

Response:

Green Mango Pest Control Is Just that, a Pest Control Company. We Help Control the Pest Population by having Services performed Every other month or Every Three months, Depending on State. Green Mango Also Covers All Pest Control Provided in Service Agreement. If ever Services are needed in between Months they are done so At no cost to the customer. When early termination is needed, It is stated that a Cancellation Fee will be applied to Cancel Agreements early. Green Mango Has included documents signed by the customer, showing that they understood the Service Agreement and the Terms. If anything else is needed please feel free to contact the office. More than happy to Assist and help

Review: I received a cold-call on my cell phone from [redacted]. [redacted] was very nice and indicated that there were a few different ways their company received customer information. One way they receive information is through purchasing from a third party. [redacted] indicated he did not have access to the third party's name. He referred to the "card" that was delivered to my door, and knows exactly who is behind the marketing scheme. He then told me they look up new homeowners names because it is public information. I let him know that my personal cell phone is not public information and it was impossible for him to have looked my address and phone number up as a new homeowner. I called back to speak with a supervisor. The female (whose name I do not have) indicated that she talked to [redacted], then asked around and she did not have access to the provider of my information. I explained to her exactly where she had received it from and she would not provide the information I requested. She said "maybe it's something the owners have," but she did not have it. The third party provider did not have my permission to use my information, and therefore, Green Mango did not have the right to call me.Desired Settlement: A business should stand behind their decision to use a third party to acquire potential customer private information. The fact that no one would provide the name of the third party indicates to me that they know that they participating in questionable business practice. Green Mango needs to provide its customers that they call with the source from which it is acquiring personal information.

Business

Response:

Hello,We tried helping the gentleman that called and told him we would remove him from our calling list. We get our phone numbers from Nu Home - their contact phone number is ###-###-####. Other than that we have no other information.Thank you,GREEN MANGO PEST CONTROL

Review: When scheduling a first time appointment they require a Credit card up front. I gave them my card and scheduled an appointment. I changed my mind and cancelled my appointment yet they charged my credit card on the day I was supposed to have the appointment. I was so angry. It caused me to bounce 2 checks and hours of time with bank filing a fraudulent claim. I called Green Mango and they said they already reversed the charge. They did not...

In the beginning they said I would be charged a non refundable fee whether they do the business per [redacted] (the only [redacted] in the office) Which was never done.

They charge you $69.00 for saving an appointment. So if you change or can't make your appointment you still get charged 69.00 FRAUD. Wouldn't it be nice to make $70.00 for just booking appointments????Desired Settlement: I should never have been charged in the first place. Beware, NEVER give out your credit card number to this company, they apparently use it as their own income whether or not they perform the job.

And they did not perform the service. As you can see there are at least 10 complaints against this company.

Business

Response:

Our records indicate that a refund was issued on 7/21 to her for the misunderstanding. All new customers are informed that their first initial treatment will be charged in order to hold their time block for their first treatment. She cancelled her treatment the day after scheduling and paying. We did offer her a refund to her account. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is an untrue statement. Yes I was reimbursed but also the owner called me twice to totally harrass me about filing the complaint. I finally had to block his number.What they did was booked my appointment and they didn't have any times available for 2 weeks out. They did take my debit card but told me that I could pay any way I wanted when they showed up. In the mean time I happened to meet a coworkers best friend who did pest control. So I called Green Mango to cancel my appointment. They were very angry with me and told me that they wouldn't price match. However on the day I cancelled they charged my debit card for service that I cancelled and never received. It took me 4 days and many angry phone calls to get my money back. And then once they gave me my money back the owner called me 2 times and berated me, called me poor and wanted to make it up to me? I don't think telling someone they are poor is a way to make it up to you. The owner of this company is totally unethical. And he should not be harrassing people whom he screwed over. yes I got my money back. But Green Mango's attempts at fixing this by lying to the Revdex.com is wrong. Also the owner Told me he doesn't Care about the Revdex.com as the Revdex.com is just a money making company like his. For the record, I have not paid any money or been asked for money to file the complaint with the Revdex.com.

Regards,

Review: This company shows up 6 months ago for pest control for the inside and outside of my house, a rental. The salesman told me that it was for $60 a service and I could get a discount that day. He never told me that I was signing up for a 1 year service contract and that their would be a cancellation fee. I gave him my credit card, signed what I thought was a credit card authorization and wasnt given any contract or receipt. The following services were a nightmare as I told them I couldnt be available during the times they were in my town to let them inside to spray. They charged me $75 for each spray outside and showed up whenever they wanted and they claimed they called me this past visit (Today) which was untrue. I'm getting transferred to another state with my job and now they just charged my credit card without authorization $90 to cancel this so called contract that I was duped into signing. I told them I could be available after 5PM and they continued to show before I was available. Today at 8AM as I home sick with the Flu.Desired Settlement: While they did spray the outside only they continued not to spray the inside and continued to charge me for both. I want my cancellation fee credited since my transfer was not in my control.

Business

Response:

To Whom it May Concern: The customer [redacted] had a service coming up per their service agreement for a bi-monthly treatment. We call all of our customers 24-48 hours prior to service. We left a message on his phone for treatment. The day of treatment the customer berated our technician yelling at him to get off his property. Our office representative [redacted] gave the customer a call after hearing of the interaction between [redacted] and the technician. When [redacted] was on the phone with the customer he let her know that he was moving to Dallas and wanted to cancel services. It is per his signed service agreement that six treatments be performed after the initial flush-out over the course of a year or a reimbursement of the discounted Initial Flush-Out would be owed. When explained the service agreement [redacted] again became angry with [redacted] and hung up on her. She has since called back and sent an email with the customers service agreement and to let him know in order to cancel the account we would have to charge. It is unfortunate that we were unable to assist the customer in their concerns but we did try numerous attempts of contact before finally charging his card. It is clearly stated on his service agreement the stipulations of canceling. If he had any additional concerns we would be more than happy to assist him. I’ve attached his service agreement, email regarding canceling sent to the customer, and the notes on his account. Hopefully that it will shed some light on the charges and service plan. We are truly sorry we could not rectify this for our customer or further explain the treatment. We strive to provide the highest quality of service for all of our customers. We wish him the best in his future pest management solutions and truly appreciated his business.Sincerely, Green Mango Pest Control

Consumer

Response:

I did receive a copy of the contract emailed to me. This was the first time I received and even knew I signed a contract. They use a handheld tablet to take your credit card for the first service and never left me a copy or explained the details to me. This sort of business practice should not be allowed as they trick you into signing a service contract. If they would have explained that this was a contract I wouldnt have ever signed up. On another note......They never came bi-monthly and seemed like they would show up every 3 or 4 months. The "Natural Chemicals they used repelled insects for a couple days and then they would return. I'm still seeking my $90 credited to my credit card.

Business

Response:

To Whom it May Concern: It is our number one priority to assure that all customers with us past and present are satisfied with their experience with the company. It is our policy that all sales that are made in the field have a copy of the service agreement sent to the their email address the day they sign up. On our customers first initial treatment their service agreement along with our explanation of services, 100% satisfaction guarantee, and additional marketing material go out with the technician and are gone over with the customer per our very strict policy. In checking our records and chemical receipts which I have attached, Mr. [redacted], was on a regular bi-monthly program and we always came out every other month with the exception of one treatment he should have had in October that the customer wanted to push out due to the date not working with him for treatment. In order to reach a resolution for the misunderstanding of the contract we are willing to reverse fifty percent of the reimbursement of the discounted initial flush out fee as originally proposed to Mr. [redacted]. He would receive a credit of $45 onto the card he had on file in our system and remain deactivated per his decision. We sincerely hope this rectifies any concerns Mr. [redacted] might have had with the technician, services, and policies. Thank You.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: When I initially requested services from Green Mango Pest control I reached out to them about a very specific pest concern. I advised them during my initial service call that I had a roach problem that was only located in my kitchen sink. I advised them that I needed service to eliminate this pest issue. They advised me that they would send out a service tech so spray the inside and outside of my house. At no time was I informed of a contract. They came out to service my residence but the problem continued for several months. I even had them spray the inside of my cabinets. They set sticky traps so they could determine what kind of species of roaches we were infested with so they could treat that specific insect. The continued to come and spray and it seemed as if my roach problem only got worse. Finally I did my own research online by viewing the different images online and discovered my self that I was dealing with German roaches. I informed Green Mango that my roach issue was not getting any better and let them know that I thought I had German roaches. That's when they informed me that I had waisted my time and money paying for the wrong treatment!! I was livid and cancelled my service and decided to go with a different pest control company. After one treatment with the other company my problem was GONE! Today I received a phone call from Green Mango that they continued to bill me even after my request to cancel and are threatening me with collections. I think this is unfair and unethical and they do not have the right to mislead the consumer by making them pay for the incorrect service then continuing to bill them after cancellation. There is a serious lack of customer service with this pest control company and I will ensure that I let all the consumers I can know of their scam.Desired Settlement: I want you to not bill me for the periods after I cancelled and never again step foot on my property.

Business

Response:

To Whom it May Concern:

In regards to account #[redacted], [redacted], our company has made numerous attempts at contact as well as expended every possible resolution for said customer to ensure her 100% satisfaction. We as a business strive for the highest level of service on all aspects. [redacted] started service with our company 8/7/12. When she was initially signed up with service she did make it aware that she had roaches although it was not specified the type of roach she had. Once our technicians got into the home the customer was made aware of the price for specialty German Roach treatment which we also discounted for her because she is a customer. After stating she believed that our general pest control package should include the German Roaches we reiterated the difference in products which is why the price increases and told her the best we could do would be treat the inside of her cabinets which is what we notated on her account for all technicians. It was made clear that until a specialty treatment was performed the treatment alone for general pest would not be able to eradicate her issue. After her treatment on 9/13/13 the customer called in 9/30/13 stating that she wanted to cancel. Our staff and management of course inquired upon her decision of canceling. After conversation with the customer we offered her a $99 German Roach treatment discounted from $300. The customer let us know that she would speak with her husband and get back with us. As stated in our contract, the service, unless we receive a written notice of cancellation, continues on a bi-monthly basis. We made numerous attempts to reach the customer, weekly, and even on her bi-monthly treatment called the customer 24 & 48 hours prior to arrival and did not receive a call after the conversation with management 9/30/13 as shown in her note history which I have attached. It was not until 1/6/14 that we heard back from the customer who told our customer service representative that she cancelled over a year ago. Of course we looked into the account further and tried to talk to the customer in regards to her account and settle the balance and close it out if she did indeed want to cancel. She then said that she did not want to pay, would not pay, and would contact the Revdex.com if we attempted to collect. We also had our owner call the customer weekly from the 6th to try to speak with the customer but she continued to ignore our calls. We have chemical receipts for the customer for services performed, logs regarding our attempted calls to her, and the service agreement clearly stating our cancellation policy. We truly did want to resolve this customers concerns and are saddened that she felt that we could not rectify her issues. We have had our owners, staff, and technicians reach out to her to no avail. Hopefully this clarifies the situation in regards to her account. If there are any further questions of concerns feel free to contact us at [redacted].

Thank You.

Consumer

Response:

To whom it may concern,

In regards to the response received by Green Mango, I would like to say I am appalled that still continue to fabricate lies and continue to deny any wrong doing. As they pointed out in their response, when I contacted I let them know my sole reason for obtaining their service was for my very specific pest problem. I am not the pest control expert, so I reached out to what I thought was a reputable company for assistance with my problem. Initially they were very friendly, the techniation came out and stated that they would do an over all spray and that it would flush out insects so I would see an increase in activity but after a few treatments it would be diminished. I agreed, and thought I'd give it a try. I let them know the location of the roaches were solely in my kitchen. After a few treatments the problem persisted and I did see an increase in activity as expected. However, it never got better. I advised them from the beginning that since my problem/concern was indoor they needed to only schedule appointments when I was home so that they could spray the inside of my house. Again, I am not a pest expert, my common sense lead me to the conclusion if they're inside, they need to spray inside. The technician agreed after a few visits that since the problem was not going away and only getting worse, that he would leave a few sticky traps in my cabinet so that he can see what species they were so he could determine the best solution. Again at no time did they advise me as they stated in their response that there was an alternate solution for these pest, they at no given time offerred me anything other than their general service. So the tech came on the next service checked the sticky traps and sprayed my cabinets again, he didn't tell me that the chemicals he was using wasn't effective, instead he just sprayed and left. After a cycle of ineffective treatments and the stress of having these horrible pests around my children I decided to get a second opinion. After all roaches carry germs and I have a child that suffers from allergies and asthma, therefore I had to get rid of them immediately. After my own research of looking at pictures online I diagnosed my problem myself. I told them I had German roaches, they the so called pest experts were never able to give me any answers or offer me any solutions other than their general spray. In fact I never even knew that different species of roaches existed. I called them in September and told them very clearly I wanted to cancel. The customer service representative asked me why I wanted to cancel. I explained to her that I felt the treatment was ineffective for the species of roaches that I was seeing. She informed me, a year and a half after my initial request, that there was a specialized spray for those roaches and the treatment they had been providing me was basically doing nothing to help me. I was livid and cancelled as I had contracted a different pest control company that provided me a solution after one treatment and I have been roach free since. There are several contradictions in their reply I would like to point out, if I knew that I had a specific problem why would I pay for a service that would not be effective for over a year? I have never had any other problems with pests other than in my kitchen. They exposed me and my children to dangerous and ineffective chemicals because I was desperate for a solution. At no point did I ever say I would think about continuing with them. I called and told them to cancel and I blocked them from accessing my card. Another discrepancy I would like to point out is, as I stated earlier, their system should indicate specific instructions that they were never allowed to service my house without me being home. At no time I was ever aware that they were still servicing my house after I cancelled, because they never called to set up appointments and I was never home. I didn't even know that they were servicing me AFTER I cancelled until I got a call with a threat to send me to collections last month. Another falsification I would like to advise is that I was never ever given cancellation instructions, other wise I certainly would have cancelled in writing. I do not have a contact or anything in writing from them with my signature. My service was all done verbally over the phone. Any signatures that they may have are false. I have never received a call from them to try to make this right, the only calls I receive are harassing phone calls asking for payment. At one point I did attempt to contact the owner however the office was closed. I agree I haven't attempted to call him directly because this is stressful. I don't see a solution to this other than I need them to stop threatening me with collection for services I cancelled. I do not want their service ever again. I want nothing to do with them. I will never recommend them to anyone. In fact I feel all they ever did was rip me off. I payed them for over a year for nothing. I had to pay a different pest control company to handle what they should have taken care of back in 2012.

Regards,

Business

Response:

To Whom it May Concern:

It is unfortunate that Ms. [redacted] does not recall the conversation with our customer service representative in September 2013 as well as the many calls made to her over the course of the last few months which are documented on her account. We take a lot of pride in ensuring each of our customers are thoroughly satisfied with their treatments, products offered, and customer service. Our staff had tried over several attempts including a conversation with the owner of the company in order to rectify her concerns. We followed up after the customer said she would follow up with her husband to see how he would like to proceed and offered her a discounted treatment price for her German roaches. Product, as shown on the chemical receipts attached to our last correspondence, was applied to the home even before her call to our office on 9/30/13. Before every treatment the customer was notified and messages were left 48 hours prior. We would be more than happy to settle the balance at $99 instead of the $198 for services rendered in order to appease the customers concerns. Her account has been deactivated since our last conversation in January in which she clearly stated she would like to cancel. If there are any additional questions or concerns we would be more than happy look into the account further.

Thank You.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

At this time, I will continue to state that I was not informed of the cancellation policy at any given time, and I did cancel verbally prior to these unauthorized billings. Therefore, I do not believe any balance is due. The burden of proof will and shall fall upon the merchant that I agreed to their terms. As stated this company continues to provide false information as I was not notified that they were still rendering service to my home address and I have no proof of such service. Again, I should not have any balance due with this company. Please advise whether we can proceed in continuing to escalate this matter, if possible or whether I should seek legal counsel.

Regards,