Grossinger City Toyota Scion

I have left messages for client, 2/5/at 10:30am, 2/7/8:57am and 4:43pm, 2/9/1:30pm, and 2/13/10:48amI have not been able to talk to the client yetFrom what I have gathered from the tech and the service writer our specs are correct and the lower brake pad spec is from the in board side, the rotors were recommended due to the rust ring around the rotor I was going to suggest to client to schedule to bring vehicle in so we could inspect together If rotors were resurfaced we would like to inspect and do a micrometer reading to see how much they took off to make it smooth

We have researched this customer's complaint We do apologize for the apparent confusion regarding pricing of this key/remote but the customer did in fact authorize the repair both verbally and signed for the amount of the repair as well The customer also did try attempt to dispute this charge with their credit card company and after we sent them the documentation we have the credit card company did side with our dealership in this case Sincerely, [redacted] General Manager

We will be process a refund check for the 1,the customer was chargedIt will go back to the finance company and not the customer as long as the loan is still in place with [redacted] We would also need a release signed which I could email to the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I am requesting the business to provide the return policy of the key fobThey can not simply say that is not returnableI can step back just asking the money of the key and pay for the labor they did.? Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 10, 2015/05/06) */ we have sent the check to the customerCheck has been deposited and has cleared our bank Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/05/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes I received a refund of $on or around 3/5/I am satisfied with the response and resolutionThank you

Initial Business Response / [redacted] (1000, 5, 2014/11/03) */ Contact Name and Title: [redacted] -GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com I have read this complaint from Mr [redacted] I have researched his concerns and have come to find out that we were able to resolve his concerns and the customer took delivery of the vehicle after we restructured the transaction in effort to satisfy themThe customer should now be satisfied sincerely, [redacted] General Manager

Initial Business Response / [redacted] (1000, 5, 2015/01/07) */ Contact Name and Title: [redacted] -GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com I am in receipt of this complaint from Mr [redacted] I did pull his transaction file and have found a signed application by Mr [redacted] for the theft prevention system that he is referring toThis product is supposed to be non- cancellable but I have offered to cancel it and pro-rate his refund based on the time he has owned his vehiclePlease have him contact me so I can take care of this for him Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] does not have a signed application for this programHe has my signature on the sale reciept for the car This deciept was added without my knoledge When I initially complained of this charge I was told that it was $now Mr [redacted] claims it is $ He has offered $to resolve thisthat is not acceptableI've stated that $is what I would like returned to me Mr [redacted] states that this is an insurance policy,and yet I have nothing telling the insurers name on contact infoin short I have nothing about this "insurance policy" This is not the first complaint to the Revdex.com concerning this issueThe charge for the ETCH program is controversial at best

Complaint: [redacted] I am rejecting this response because: I am requesting the business to provide the return policy of the key fobThey can not simply say that is not returnableI can step back just asking the money of the key and pay for the labor they did Sincerely, [redacted] ***

I have read this complaint which I received todayAfter researching the issues at hand- I have double checked to make sure the customer's trade in has been paid off and that registration is in process.? Everything has been taken care of and I have spoken to the customer and explained this to her.? I apologized to her and asked her to contact me directly if I can assist further.? Sincerely, [redacted] City ToyotaPresident

We have researched this customer's complaint We do apologize for the apparent confusion regarding pricing of this key/remote but the customer did in fact authorize the repair both verbally and signed for the amount of the repair as well The customer also did try attempt to dispute this charge
with their credit card company and after we sent them the documentation we have the credit card company did side with our dealership in this case Sincerely,*** *** General Manager

After asking to rate their dealership all 10s to get free car mats, I got yelled at by the Manager Jay (last name will be provided soon) and he hung up the phone on me TWICEVery good showing of professionalism
I traded in my car on 2nd week of NovemberI really cannot provide you with exact dateA week after purchasing my car, I called this very professional manager Jay to ask for paper works to show my old dealership to cancel the extended service (like GAP insurace)He told me to call again in a few days because it will take a few days before they they receive all paperworks between their dealership and my old financing company
Called again after a couple of weeks because I want to make sure that everything is payed off with the car that I traded inI called bec I set my reminder on my phone on due dates and things that needs to be settled monthlySo MrManager Jay said that yes, it was payed off and I do niot have to worryAnd I asked him for a copy of a document so I can show my old dealership so they can cancel my extended services that I purchased and I will get refundedHe told me he will ask ..so many names mentionedbut I will never forget DEC 22, the name CARMEN, because that was the name he mentioned when he was yellimng at me and my husband and then he hung up the phoneBut mind you he called me back talked ended him yelling back at me and then hung the phone again
So from the time I was studying for my final exams and up to ChristmasI was hunted by some irresponsibility of other peopleI dont think they realize thatYou never ever treat a customer or any human being the way this organization treated me
Well their explanation was they sent my pay off payment to a wrong addressAnd yes, they didnt care to research and re send it to the right address when they got the returned mailBecause its not their CREDIT and THEY ARE NOT THE ONE GETTING EMOTIONALLY DISTRESSED becasue of of their faultAND YES, ON TOP OF THAT YOU GET YELLED AT
And it doesn't end there, I got a check worth $from Toyota financial services (financing company of the car I bought from this place) Dated Dec I deposited the check on my bank on Dec and The company canceled the checkBy Dec 26, I got a mail from my bank dated Dec stating that they are charging me for a returned check

Initial Business Response /* (1000, 9, 2015/08/06) */
Contact Name and Title: *** *** GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
I am in receipt of this complaint and thought we had responded priorI have researched the customer's concerns and have found that all
licensing and title work has been completed
We do apologize for any inconvenience that the customer had to go through
Initial Consumer Rebuttal /* (2000, 11, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After much effort and many hours spent making calls and sending e-mails on my part and my husband's part, we received a resolution from the dealershipThey sent us an extended registration but it did not come until a week after the initial registration had already expiredSo I did not have a car for a week and had to find alternate transportation without any sort of compensation from the dealership for the inconvenience

I have left messages for client, 2/5/at 10:30am, 2/7/8:57am and 4:43pm, 2/9/1:30pm, and 2/13/10:48amI have not been able to talk to the client yetFrom what I have gathered from the tech and the service writer our specs are correct and the lower brake pad spec is from the in board
side, the rotors were recommended due to the rust ring around the rotor. I was going to suggest to client to schedule to bring vehicle in so we could inspect together. If rotors were resurfaced we would like to inspect and do a micrometer reading to see how much they took off to make it smooth

The Sim card has been ordered and the extra key has been handledAll of the said transactions were completed at Mid city ***

The Sim card has been ordered and the extra key has been handledAll of the said transactions were completed at Mid city ***.

Initial Business Response /* (1000, 9, 2015/08/06) */
Contact Name and Title: *** *** GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
I am in receipt of this complaint and thought we had responded priorI have researched the customer's concerns and have found that
all licensing and title work has been completed
We do apologize for any inconvenience that the customer had to go through
Initial Consumer Rebuttal /* (2000, 11, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After much effort and many hours spent making calls and sending e-mails on my part and my husband's part, we received a resolution from the dealershipThey sent us an extended registration but it did not come until a week after the initial registration had already expiredSo I did not have a car for a week and had to find alternate transportation without any sort of compensation from the dealership for the inconvenience

Initial Business Response /* (1000, 8, 2015/05/18) */
Contact Name and Title: *** ***- Pres
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
We have received this correspondence from Ms*** and apologize for the inconvenience that she had to go through due
to our errorWe have refunded the money she is due and I also left her a message and apologized
Sincerely,
*** ***

I have read this complaint which I received todayAfter researching the issues at hand- I have double checked to make sure the customer's trade in has been paid off and that registration is in process. Everything has been taken care of and I have spoken to the customer and explained this
to her. I apologized to her and asked her to contact me directly if I can assist further.
Sincerely,
*** ***
*** City Toyota
President

We will be process a refund check for the 1,the customer was chargedIt will go back to the finance company and not the customer as long as the loan is still in place with *** ** ***We would also need a release signed which I could email to the customer.