Grossinger City Toyota Scion

Initial Business Response /* (1000, 5, 2015/01/07) */
Contact Name and Title: [redacted]-GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
I am in receipt of this complaint from Mr. [redacted]. I did pull his transaction file and have found a signed...

application by Mr. [redacted] for the theft prevention system that he is referring to. This product is supposed to be non- cancellable but I have offered to cancel it and pro-rate his refund based on the time he has owned his vehicle. Please have him contact me so I can take care of this for him.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr [redacted] does not have a signed application for this program. He has my signature on the sale reciept for the car.
This deciept was added without my knoledge.
When I initially complained of this charge I was told that it was $899.00 now Mr [redacted] claims it is $499.00
He has offered $400.00 to resolve this. that is not acceptable. I've stated that $799.00 is what I would like returned to me.
Mr [redacted] states that this is an insurance policy,. and yet I have nothing telling the insurers name on contact info. in short I have nothing about this "insurance policy".
This is not the first complaint to the Revdex.com concerning this issue. The charge for the ETCH program is controversial at best.