Grossinger City Toyota Scion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I have researched this customer's complaint and have found that the money has been refunded per his request and he has cashed the check we sent.? This customer should now be all taken care of.? Sincerely,Gary Grossinger

Complaint: ***
I am rejecting this response because: I am requesting the business to provide the return policy of the key fobThey can not simply say that is not returnableI can step back just asking the money of the key and pay for the labor they did.?
Sincerely,
*** ***

I have read this complaint which I received todayAfter researching the issues at hand- I have double checked to make sure the customer's trade in has been paid off and that registration is in process.? Everything has been taken care of and I have spoken to the customer and explained this to
her.? I apologized to her and asked her to contact me directly if I can assist further.? Sincerely,*** *** City ToyotaPresident

We have researched this customer's complaint.  We do apologize for the apparent confusion regarding pricing of this key/remote but the customer did in fact authorize the repair both verbally and signed for the amount of the repair as well The customer also did try attempt to dispute this charge...

with their credit card company and after we sent them the documentation we have the credit card company did side with our dealership in this case.  Sincerely,[redacted] General Manager

Complaint: [redacted]
I am rejecting this response because: I am requesting the business to provide the return policy of the key fob. They can not simply say that is not returnable. I can step back just asking the money of the key and pay for the labor they did. 
Sincerely,
[redacted]

We will be process a refund check for the 1,500 the customer was charged. It will go back to the finance company and not the customer as long as the loan is still in place with [redacted]. We would also need a release signed which I could email to the customer.

Initial Business Response /* (1000, 10, 2015/05/06) */
we have sent the check to the customer. Check has been deposited and has cleared our bank

Initial Consumer Rebuttal /* (2000, 12, 2015/05/07) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)
Yes I received a refund of $999 on or around 3/5/15. I am satisfied with the response and resolution. Thank you

Initial Business Response /* (1000, 15, 2015/02/12) */
We have researched Ms. [redacted]'s complaint. I have come to find out that the vehicle has been returned and that Ms. [redacted] should have her down payment returned to her. I apologize for the inconvenience and that we could not obtain...

third part financing for her. Please let me know if I can further assist in this matter.


Sincerely,
[redacted]
Initial Consumer Rebuttal /* (2000, 17, 2015/02/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Since mid December 2014 we have been requesting our down payment money. As of January 29th they have the vehicle in their possession, at the time we were told that it will take two weeks for us to receive the money and so far I haven't receive anything. Is February 20th and we still haven't receive anything back. We are working class people and we can't afford to have $2500 hanging around on limbo.
Final Consumer Response /* (3000, 24, 2015/03/04) */
although we were told verbally as well as in writing on your web sight Grossinger has not returned our $2500 yet. we are working class people that has been waiting on our refund for a significant amount of time.
Final Business Response /* (4000, 26, 2015/05/06) */
we have refunded the customer. Customer has signed release as full settlement.

I have left messages for client, 2/5/18 at 10:30am, 2/7/18 8:57am and 4:43pm, 2/9/18 1:30pm, and 2/13/18 10:48am. I have not been able to talk to the client yet. From what I have gathered from the tech and the service writer our specs are correct and the lower brake pad spec is from the in board...

side, the rotors were recommended due to the rust ring around the rotor.  I was going to suggest to client to schedule to bring vehicle in so we could inspect together.  If rotors were resurfaced we would like to inspect and do a micrometer reading to see how much they took off to make it smooth

I have researched this customer's complaint and have found that the money has been refunded per his request and he has cashed the check we sent.  This customer should now be all taken care of. Sincerely,Gary Grossinger

Initial Business Response /* (1000, 9, 2015/01/12) */
Contact Name and Title: [redacted]- Pres
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
I am in receipt of Mr. [redacted]'s complaint. I apologize for the experience he has apparently had with our dealership. I...

have attempted to get his contact information from our CRM system and can't seem to find any record. Please have him contact me directly and I will see to it that we attempt to satisfy his concerns.

I have read this complaint which I received today. After researching the issues at hand- I have double checked to make sure the customer's trade in has been paid off and that registration is in process.  Everything has been taken care of and I have spoken to the customer and explained this to...

her.  I apologized to her and asked her to contact me directly if I can assist further. Sincerely,[redacted] City ToyotaPresident

Initial Business Response /* (1000, 5, 2014/11/03) */
Contact Name and Title: [redacted]-GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
I have read this complaint from Mr. [redacted]. I have researched his concerns and have come to find out that we were...

able to resolve his concerns and the customer took delivery of the vehicle after we restructured the transaction in effort to satisfy them. The customer should now be satisfied.
sincerely,
[redacted]
General Manager

Initial Business Response /* (1000, 5, 2015/03/30) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
I have reviewed this complaint and have investigated the reason for the delay in cancelling the warranty. I have found that we did...

send a prior check but it was to the incorrect address. I do apologize for the delay but the cancellation is now completed. I would like to offer the customer a store credit for the $62 she is requesting. She can use this credit for any parts or service purchases in the future up to a year. Please have her contact me to discuss.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would prefer the reimbursement as either cash or a cheque. It isn't acceptable to me to receive a reimbursement in a way that ensures I spend even more money with Grossinger.
Final Consumer Response /* (2000, 14, 2015/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 12, 2015/05/06) */
we sent check to customer. We show it was delivered to customer on 4/13/15

Initial Business Response /* (1000, 8, 2014/12/30) */
Contact Name and Title: [redacted]- Pres
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
We have been in contact with this customer and are doing research into how we can satisfy him. When the Mr. [redacted]...

purchased the maintenance package from us in 2012, Toyota did not offer the current discounted package that they currently have. Both maintenance packages are a very good value. We will somehow seek to resolve this issue

I have researched this customer's complaint and have found that the money has been refunded per his request and he has cashed the check we sent.  This customer should now be all taken care of.
 
Sincerely,
Gary Grossinger

Hello
I have been buying cars from [redacted] Toyota Palatine Since 2010. DO NOT use this dealer at all. and here is why... use your own judgment on this......
I came yesterday as any other toyota customer at 8:15 PM to test drive a [redacted] / Stock number [redacted]
We have looked at some other cars on the second floor to buy as well.... We didn't have a deal.... car have 2 scratches rest arm and the front passenger seat.... I left the dealership with out a deal at 9:15PM " they were closed, but stayed open just to finish up the deal" I drove back to my home up in [redacted] / Sales Rep calls me back again from phone number XXX-XXX-XXXX indicating that we got a deal come back and get the car.... I took all the money I have in cash with me...... we got in to the store at 10:15 PM at night...
The sales rep was a nice person he was trying to make a deal which I understand,,,,, the moment we got in their, the General Manager Mr. [redacted] Jacked the price up differently of whatever we discussed over the phone.... we were 4 people, Senior citizen, my mom and my sister..... also they wanted to charge us extra for a second key, normally the car comes up with a Set...... at 10:30 PM I have asked to see the general manager or Mr. [redacted] in the show room. He didn't even steeped down or bother to apologize for at least wasting 110 miles going back and forth trying to make a deal after 9 PM ..... not sure if toyota have changed their customer satisfaction with their employees .... my friends please please watch out from these guys .... Im filing an incident with the Revdex.com and TOYOTA corporate complaint center, hope the owner can read this email and he can see what kind of customer satisfaction the customer leaves .... customer satisfaction always first specially with a family,,,,, would you ever by from this dealer again ??? I will leave the answer for you....
If you have questions, please feel free to ask my cell number [redacted].

Initial Business Response /* (1001, 15, 2015/02/12) */
We have researched Mr. [redacted]'s complaint and have found no record of him purchasing a vehicle from our dealership. Our dealership does not practice or condone any type of false or misleading advertising. We have been in business for...

over ninety years and have thousands of satisfied customers. We did sell a 2005 Scion to a Ms. [redacted] if this is the person who purchased the vehicle? I have pulled this file and researched the transaction. I am told we did find and return the customer's belongings she was missing and we have replaced the hubcap. If this is not the case she is welcome to contact me directly. In terms of the confusion surrounding the year of the car, all of the documents clearly show the year of the vehicle that she purchased as a 2005 automobile. In addition, if Ms. [redacted] would like to cancel here extended warranty she purchased and signed for she has that option. Please let me know if I can further assist in this matter.

Sincerely,
[redacted]


Initial Consumer Rebuttal /* (3000, 19, 2015/02/13) */
Mr. [redacted],
You are correct. It was [redacted] not me, who bought the car. I'm sorry if that was not clear in the complaint.
First the little stuff: Just today we received a monetary reimbursement for the lost/stolen shovel. That issue is settled.
The hubcap was never replaced and floor mats were never provided. This is still an ongoing issue.
Regarding the bait and switch/lies: Yes, all documentation says 2005. Your salespeople said 2012 and it was only when [redacted] was signing the papers that we noticed it was 2005. I understand this is not something we can prove, but it's also not anything we're pursuing. I just want you to be aware your salespeople are willing to engage in these underhanded tactics.
As for the extended warranty, if we can be refunded the cost of this warranty ($2,500), we would like to cancel. Please advise on how to do this.
[redacted] works long hours as a teacher, so I prefer to discuss the matter with you if possible. You may call me at XXX-XXX-XXXX or email at [redacted]@gmail.com.
I am clicking "No" here, but I very much appreciate your response, and I look forward to settling the couple remaining issues.
Thank you,
[redacted]
Final Business Response /* (4000, 21, 2015/02/17) */
I have personally spoken to this customer and we have come to an agreement. We will be getting them the items they are requesting and also will facilitate cancelling their extended warranty. He and his fiancé (the purchaser of the vehicle) will now be satisfied.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]