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GRT Financial

26711 Northwestern Hwy., Ste 375, Southfield, Michigan, United States, 48033-2139

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GRT Financial Reviews (%countItem)

Here are specific of how this program works
Here are specific details of how this program truly works: My total debt was $24,503. They settled it for $15,737. I was supposed to make payments of just over $400 per month under their program, but I increased my payment to $700 (auto-debit) to pay it off early. What I didn't understand was that their fees of 25% are NOT taken off the settlement amount (in my case, $15,737) but rather off the TOTAL ORIGINAL debt amount (in my case, $24,503). So, I was thinking I was paying the $15,737 settlement amount, plus a 25% fee ON that settlement amount ($3,934.25). Instead, their actual "fees" were $6,125(!) Please Note: They collect your payments and take THEIR fees off the top - BEFORE making any payments to your creditors! That means, my $700 payments for the first 9 months went to THEM and NOTHING went to my creditors. NOW my $700 payments are finally going to the creditors. Bottom line: you don't really save much by having them settle your accounts (in my case, $2,639 "savings"). Call the creditors and settle it yourself. You'll actually save a lot more money.

My experience was very friendly and professional. Pam listened and knew what I needed. She was very extremely knowledgeable. Pam was able to direct my husband and I to do what needed to be done. Everything was very easy. Thank you Pamela, for such an amazing service.

Noreen A.

GRT Financial Response • Oct 07, 2020

Thank you Noreen for the kind review! Please let us know if there is anything you need and good luck with your debt settlement program!

I was becoming overwhelm with my debt. I needed a solution GRT came to my rescue. Pleasant customer service. Friendly helpful, I love Theresa she the best.

Pamela D has talked with me on many occasions and helped me out in all of them she is A TR.U helpful nice kind hearted person Trying to help me Out letting me know what’s going on and trying to find a BETTER WAY of doing things 11 out 5 for your services Thank you ?? so much AAA ++ RATING

Jeff B

I would rate his service a 10 out of 10. He made my day. We had the best interaction. It was literally joyous. This was the best customer service I have received in a long time from any company. If I could have this customer service anywhere, I would be a repeat customer there forever. Please let him know it was truly a game changer in my day and it will make my week. Thank you so much. I have been smiling all day.

GRT Financial Response • Oct 02, 2020

Wow, thank you Kathleen! Good luck in your program!

In late September I called GRT Financial regarding my account and talked to
Pamela D. client representative. I found her to be very helpful in answering all my questions and concerns. She is indeed an asset to the company.
Thank you Pamela for being so patient with this 76 year old client.

Lamar was outstanding in his customer service. Highly recommend you talk with Lamar if possible. You will feel like one of the family.

They are provide frequent updates on your accounts and are always helpful and friendly

GRT Financial Response • Sep 28, 2020

Thank you Carla!

Lamar Marlin was excellent and helped me so much today! He was a pleasure to talk to and solved my needs perfectly. GRT is excellent and the customer service is always great!

GRT Financial Response • Sep 25, 2020

Thank you Linda, we'll let Lamar know you said so. Good luck in your program!

They are all very helpful and kind and take care of all your needs. It is a total pleasure doing business with this company. I see light at the end of my tunnel. Thank you GRT Financial.

This my second time speaking with Pam from GRT Financial. She is always pleasant and knowledgeable about my account. She encourages me to look positively at my progress. She is always patient even when I am too excited and interrupt her. I’m glad when she is the Rep who answers my call

GRT Financial Response • Sep 24, 2020

Thank you for your review Bob! We'll let Pam know you said so. Good luck in your debt settlement program!

Lamar was a most helpful distinguished well spoken agent to work with today he was very considerate polite and efficient.

I have been with GRT for the past three years and nothing but good things have happen for me. After 50 years I have been able to save ??. At the end of this month I will turn 78 years old. Right now life is good.
James Moore.

They do what say and give lots of feedback on progress

GRT was an efficient, and stress-free way to pay off my debt. The customer service is fantastic, and they did a wonderful job helping me navigate though this process. I've recently graduated from the program and couldn't be happier with my experience with GRT.

GRT Financial Response • Sep 11, 2020

Thank you Melissa for the positive review! It's been a pleasure working for you. Good luck!

I have been with GRT for some time now, a little over 3 years and I had a total of 56,000 dollars in debt over 26 different accounts and I was paying 2400 per month trying to stay afloat. I finally gave up and called GRT where everything was explained to me. I knew it was going to get rocky with collection agencies and lawyers and it did, (and they put up with me yelling at them) but with the money I was saving I was able to pay off some collectors and GRT took care of the rest. remember the more money you put in the more they are able to pay. there was times I wanted to quit and file bankruptcy but I didn't. I followed the path and now I only have 1 account that isn't settled. I can finally say I see the light at the end of the tunnel and it isn't a train! THANK YOU GRT!
Kevin B.

Great experience from the beginning the program was explained and my accounts were taken over and taken care of for a payment I could afford and live with. Thank you GRT for helping me get my credit under control.

GRT Financial Response • Jul 02, 2020

Thank you Amy for the review! Please let us know if there is anything we can do to improve your experience. Communication is key!

... the Readers Digest Version....... I can live again, with a renewed purpose. As a disabled veteran and all the help from others, I just couldn't do it any more...... Twenty-two years at 23% compounding....... It was I that was taken advantage of...........I was politely contacted by GRT......and in the course of one morning and 2 cups of coffee, and working with an exceptional staff of people who C A R E.......I am a new man with hope........Like Miss Tereas said to me so eloquently...we can help stop the "bleeding"......and ..... as a team.....they did. Thank you.

GRT Financial Response • Jun 05, 2020

Thank you for the kind review! Please keep in touch throughout the program to let us know how we are doing and we promise to do the same.

Sincerely,

GRT Financial

So I work for a collections agency and a representative from this company called and asked to try and settle an account. We informed this Representative we need to submit and call them back with answer of approval or denial. Since February 6th I have called 13 times. Left messages all 13 times to have my call returned being promised it would happen with 48 hours. Asked to speak to a supervisor and was told NO. As a consumer I would not retain this company as the prolong the settlement process. Probably charging monthly fees. It is a Joke to have to chase down A so called professional company just to speak to them on if a settlement is approved or not approved. Would not recommend to anyone.

GRT Financial Response • Mar 06, 2020

Gary, could you please respond with the name of your company and the account you are calling about? It would be very unusual for our team not to respond to multiple voicemails, and even more unusual for you to be unable to reach anyone that many times. Perhaps you are calling the direct line of someone who no longer works for us? Please call our general line at 800-811-5721 and ask to speak to a manager.

I have received several letters from this debt collections company claiming I need to respond to the letter. I have never reached out to these people/company for any services. I know how to pay my bills on time and know how to negotiate my own debts down as I have done it before in the past. I called a rep and told them to remove my number and address from their system and they hung up on me.

GRT Financial Response • Mar 06, 2020

We have a strict do not call policy. If you call and ask to be removed, we will not contact you again. If an agent has been rude to you, please call back and ask to speak to a supervisor.

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Address: 26711 Northwestern Hwy., Ste 375, Southfield, Michigan, United States, 48033-2139

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