GSM Outdoors Reviews (%countItem)
Thank you for going above and beyond to help me with my issue. You and your supervisor get a FIVE STAR REVIEW for your outstanding service and help last evening.
NOTE: I got on this review sight and WOW, its shocking how many bad reviews GSM has received. I am hoping after seeing so many bad reviews that my items get mailed. But I have to wait and see. Upon a successful outcome to fixing my issues I will repost a review.
I had no problem getting through to report my issue on missing parts in my MUDDY TREESTAND Mod. MUD-LGND.
Although I did have to re-call to get this corrected, as some how it was not shipped Yet all my info was on record.
As of last evening I received an replacement and replace order authorization email.
I own 4 of these tree stands love their construction and design.
Sara A., after a great customer service... I'm entrusting in you that every thing gets shipped and I can give GSM Outdoors an overall 5 STAR REVIEW for customer satisfaction.
" Stay safe, hunt often and share knowledge, its the future to our great outdoors "
but I am now on 53 business days and still waiting. Do NOT do business with these people. I've made numerous calls to the very nice, compassionate people in customer service, with a minimum of one hour on hold each time. All of this to no avail as they could only send in house emails and messages. I was ordering new to replace cameras that had failed in less than 2 years. As a side note, Amazon issues almost instant refunds on cancelations and returns. My new cameras will come from someone else, and I will continue to tell all the people I've come to know over a lifetime outdoors. I gave one star because I couldn't give a minus number.
I have found some fault of my own in this and GSM Outdoors has resolved other concerns. The only problem now is that The SOG Poweraccess Deluxe should be recalled for safety.
The camera stopped working in October 2021. I have been trying to contact GSM outdoors since October 2021 via email, warranty claim form, and telephone. I have not been able to speak with anyone, nor received any response from the emails or warranty form I sent. Poor quality products. Non existent customer service. Do not buy anything from GSM outdoors. Don't agree with me? Check BBB.com and look them up. They have the same type of complaints.
I have the same sight and have had no issues such as described here. I did have issues with a Release from the same manufacturer (TruGlo) - but not this sight nor the TruGlo sight(s) I have purchased for my firearms.
Of a truth I fault TruGlo and not the seller in my case. I should also note that the seller reached out to me first and was very helpful.
He cared and handled my concern with the product professionally and made it a very easy experience.
Thank you Miss Rachael for your time and patience with me.
Ken Curriston, Broken Quiver Hunting...YouTube
I still havent received the refund of $177.93
I have sent emails and have not received one return email.. unacceptable customer service