GSM Outdoors Reviews (%countItem)
The camera stopped working in October 2021. I have been trying to contact GSM outdoors since October 2021 via email, warranty claim form, and telephone. I have not been able to speak with anyone, nor received any response from the emails or warranty form I sent. Poor quality products. Non existent customer service. Do not buy anything from GSM outdoors. Don't agree with me? Check BBB.com and look them up. They have the same type of complaints.
I have the same sight and have had no issues such as described here. I did have issues with a Release from the same manufacturer (TruGlo) - but not this sight nor the TruGlo sight(s) I have purchased for my firearms.
Of a truth I fault TruGlo and not the seller in my case. I should also note that the seller reached out to me first and was very helpful.
He cared and handled my concern with the product professionally and made it a very easy experience.
Thank you Miss Rachael for your time and patience with me.
Ken Curriston, Broken Quiver Hunting...YouTube
I still havent received the refund of $177.93
I have sent emails and have not received one return email.. unacceptable customer service
My land is about 25 miles from Paris and there is a cell tower a few miles away. The first night no pictures. Went to the land, could not see anything wrong and called 888-508-5922. No answer. Called several times with various wait times with the same results and finally just stayed on hold for over and hour. Finally a female technician answered and made multiple attempts to get the camera working from her end. Nothing worked and she said it might take till the next day before I would get pictures. We ended the call and by the middle of the next day no pictures. I had to move a ladder stand to a new spot on my land so I called the same number knowing the results and left the phone on speaker for over and hour and a half before another female answered. It took so long I nearly finished moving the ladder stand. I went back to the camera as she ask me to do, which was only about 200 yards from where I was working, and after more try's to fix the problem the lady told me she was going to put in a ticket for more technical support and would call me back shortly. Keep in mind I have perfect cell service in both locations. Out of frustration I decided to move the camera near the stand I just set up which is the highest point on my property. These are hills guys not mountains. This is northeast Texas folks. Put the camera up, synced it again, and went home. I have not had a return call. I have a record of all my attempts to call GSM starting Monday8/23 and after three 1 hour wait times today 8/31 a gentleman answered the phone who was not able to help me. Different department. LOL. He listened to my raving frustration and kindly told me he was going to transfer me to the no answer number 888-508-5922 and warned me the call could be historically dropped. Guess what. It did. I can honestly tell you I am retired, on a fixed income, and the sale price of $139.99 is not spent lightly. I plan to go to every major web site that sells you camera and give it and your customer support the poorest review I possibly can so others that take hunting seriously are not lured into such poor support. I worked as a maintenance manager for 30 years and never have I had a vendor act so poorly. There has got to be a solution to this problem, the deepest is your internal management.
This company has possibly the worst customer service I have ever experienced. I was promised a refund months ago, instead of getting a refund I got an additional charge added.Hold times are outrageous! I spent two hours on hold and still was not able to get through to anyone. When I called a couple days later fortunately the hold was only 45 minutes. The customer service representatives are very friendly. The problem is they make promises that they can't keep. They don't return calls, they don't send email responses as promised... Not to mention the fees for their trail cam uploads are astronomical!! The battery on the original trail cam died after only a few hours so like an it I invested in their solar powered battery that also dies. How does that happen? It's a solar battery!!! - oh and this was after the first solar battery arrived with a panel that was smashed into a zillion pieces. DO NOT BUY ANYTHING FROM THIS COMPANY!!! Mark my word, you will regret it.
Canceled order Told is fine no problem send order anyway returned order with fed x for our refund now we are told they have no records of it. Are their really business that survive working like this it became a part time job dealing with the people there.
Do not buy any product from these guys, they do not stand behind anything they sell!!!!
Purchased a gunner blind and the door is severely leaking.Called over a month ago and someone was going to call me and have never gotten a call back.
Purchased a Gunner Box Blind in February 2020. After several rains I noticed the door severely leaking and starting to damage the plywood floor. The door is supposed to be waterproof. After calling several times with the promise of them resolving this and being contacted with a resolution, I have not heard from anyone regarding this. This is a very expensive box blind and I am appalled nobody has contacted me about this after calling twice!!
I either want them to repair the blind I have to stop the leak, deliver a new one and pick up the old blind or refund the purchase price.
I returned an item in January and I am still waiting for a return. I have proof or my return and just want my money back.
I purchased the silencer ear buds for my husband in December of 2019. I returned them for a refund in January of 2019 however they shipped me another pair instead so without opening the box, I returned those too in January. Kaylee and Shanna have been wonderful to work with, I have provided tracking numbers to prove the returns and I am still awaiting a refund.
I just want my $300 refunded to me since I have returned the product and it was confirmed as received via usps.
(The consumer indicated he/she DID NOT accept the response from the business.)
Need the last 4 digits of the card refunded to to confirm return.
Returned a recalled product for a refund. A month later and nothing has been done
First call was made on 1/17/2020. Pictures of receipts were delivered via email the same day. It was agreed that I was to receive a refund, not an exchange. The return products were delivered to GSM Outdoors on 2/20/2020. I called on 2/21/2020 to confirm that they had received my package and that the process had begun. And again, I had to confirm that this for a refund, not an exchange. Had not heard from anyone and had not recieved my refund, so I called again on 3/3/2020. I was informed that my exchange product was in route, and to decline shipment when it arrived, and contact GSM to make them aware so that the refund process could begin. I was told 3 to 5 business days, like I've been told the entire time. It is now 3/13/2020, so I decided to call again to get an update, and still nothing. As of 5:15pm est I have still not recieved the refund or a confirmation email.
I want my full refund
I called in and order a muddy bull blind and tower. I was quoted the price above. The next day they canceled my order cause they made a mistake.
I called and tried to order the muddy bull blind with the 5 ft tower elite. I was quoted a price for the product which was 1,623.74. The money was taken from my account and the next day I was called and told that the representative made a mistake. Therefore my order was canceled and my money has not be refunded yet. I was told that the customer service representative was new, but I was out in hold so that a supervisor could overlook the equipment and the price. After that I purchased the product. So as of now I am out 1,623.74 and I do not have any product coming to my house.
I think that since a supervisor had to look at the order sheet to approve the order the order should be upheld for what I was quoted. Or they should try and make this right by giving a higher discount on the product. I would still like to purchase this product.
this was an unfortunate experience for this person and the fact of the matter is that a new agent made a mistake, we did not charge the customer, it was an authorization on the credit card and will fall off in the coming days. this is not the normal practice for us as a company and the agent has been corrected so to not repeat this again. we have attached the banking details for your records.
I ordered a replacement seat for my tree stand 40 days ago and it's been "awaiting shipment" ever since. Customer service never answers due to high call volume and the recording says they'll call you back. Right. I've received 1 call back and it took 3 days. However, I did get through twice and talked to reps. They both told me that they would email the warehouse to get my ordered released. Yet I'm still waiting.