GSM Outdoors Reviews (%countItem)
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GSM Outdoors Rating
Address: 5250 Frye Rd, Irving, Texas, United States, 75061
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non shipment of order
I placed an order with this company on 9/10/2019
on 9/10/19 Order #XXXXX.
I emailed on Mon. 9/15 to inquire about shipp
shipment. No response.
Called on 9/16 to inquire about when product
would ship. Was told it would ship on Fri.
9/20.
Emailed on 9/23 about shipment. No response.
Emailed on 9/25 No response.
Tried calling on 20/2, put on hold for ever.
Refund
Complaint resolved.
Order cancelled
Moneys refunded.
Thank you for your time and effort in
This matter.
I am being charged for a monthly data subscription that I have asked them numerous times to cancel.
In August, I bought a stealthcam trail camera at Cabelas. That evening, I signed up for a monthly data plan that would allow pictures to be sent straight to my phone. It was 14 dollars a month. The camera was not good quality, so we returned it to the store the next day. The company offered no way to cancel the plan online, so I sent an email on 09/03/2019 asking for it to be cancelled. The plan account was STC-A1895. They emailed back and said it would be cancelled. On 09/23/2019, my card was charged again. I sent another email as was told they did send it to be cancelled and didn't know what happened, but they would send it again. I was offered no refund for the 14 dollars, but I'm not concerned with that. I just wanted the plan cancelled. They said they would send it again, this time high priority. I asked for confirmation of cancellation, which they said they would provide when it was finalized. A week later, the plan was still active. I once again emailed, this time they said again they didn't know what happened, but they would try to call and find out. However, apparently no one was answering their call either. I've tried calling this company numerous time and no live person ever answers the phone. I will report any future charges as fraud, however I do not want to have to get a whole new credit card number to fix this issue. I have never in my life had this much difficulty cancelling a subscription plan. I just want confirmation the account is cancelled and my personal information removed from their system as I will never do business with them again.
I want my account removed and I want the data plan cancelled before it is billed again on 10/23/2019. I would also appreciate a refund for the 14 dollars that should have not been billed on 09/23/2019. I never used the plan at all as the product was returned the day after we bought it.
This account was already closed and we refunded the 2 months that the customer was charged, our system by design gives the end user the power to suspend or cancel the subscription on their own.
(The consumer indicated he/she ACCEPTED the response from the business.)
I finally got someone on the phone who helped me cancel the account. I will gladly accept the refund and appreciate the quick response. My biggest complaints was the email agent who claimed to have fixed the problem many times when they had not. I'd of rather them ignored my emails as I took their word for it that it was cancelled. I wasn't not aware I could cancel it myself as I was having difficulties with the website . I I I apologize for my misunderstanding, but I thank you for the quick resolution.
I ordered Birchwood-Casey gun cleaning patches from GSM Outdoors. I was double charged for the patches through PayPal, even though I chose to pay via credit card. GSM Outdoors does not answer phone calls at its listed phone number nor does it answer e-mails. As for my order, I have not received any notification from GSM Outdoors as to its status. No link on its website is provided for status updates unless one is a member in standing with GSM, and there is no link to cancel an order. Again, GSM has gone out of its way to avoid any form of contact. I am in the process of contacting Birchwood-Casey and the Texas State Attorneys General Office, as well as Visa, as to the operation of GSM. If I could give this company 'no' stars, I would without hesitation. There is a reason GSM is not affiliated with the Revdex.com.
If you need parts or information on their products, they just ignore your email. I needed a part for my tree stand, and had a question about it. I sent them an email. The next day I got a read receipt that said someone read the message, but never did get a reply. I definitely won't be buying anything else of theirs. I don't do business with companies that don't stand behind their products.