Guardian Alarms

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Upon further review we found that the customer's mail record, although residential, was associated with multiple businesses We alerted Dun & Bradstreet (877-763-3046) the source of the mail record, that this was not an active business record Additionally we have suppressed the customer's mail record in our internal systems Please advise the customer they may contact me at my email address above

about a year ago I notice when the alarm was set off the police never called or showed up, I thought I just cut the alarm off in timebut recently I didn't realize the alarm was going off because I was talking then my daughter said is that the alarm going off and I said oh yeah but the police never called or showed up So all from a year ago I thought I had service but I didn't

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We deleted several records related to the customer's address to stop the mailing of catalogs

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me ULINE customer service representative [redacted] Dhas assured me that their Quality Assurance Department along with their marketing departments will be notified of the particulars of my issues with the order received defective [redacted] has assured me that corrective action will be taken as to notifying the manufacturer of the non conforming mats (sadly made in the USA) to review their Quality assurance procedures, templates, jigs, blueprints, specifications etc., to assure that what is ordered by ULINE is received by ULINE, per their dimensions and specifications Additionally, the note of caveat emptor (Let the Buyer beware) will be somehow added to the catalog to notify unsuspecting consumers in the future of the possibility or probability of the mats not being manufactured to the dimensions that are advertised in the catalogue, therefore subsequently shipped to the customer being defective The customer service representative [redacted] Dwas pleasant, and amiable to work with me as to a refund of the productThank you for your assistance as the Revdex.com Regards, [redacted] ** [redacted]

The customer's address was removed from our circulation files on December 15,

Due to the questionable nature of this and other orders, and receiving no reply from the customer, we redirected this shipment

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meA special thanks to your customer service representative who took the time to listen to my needs and I feel she will follow through with the corrections we spoke of Regards, [redacted] ***

The instant credit promotion did not guarantee approval The customer stated that his restaurant was a brand new business so there was no business information available The Duns# was checked, but there was no information on the report In light of the lack of business history, we requested prepayment for the order The customer opted to cancel the order.At the customer's request we removed him from our mailing listThank you [redacted] ULINE Customer Service Director [redacted] *** [redacted]

Customer was contacted We issued a refund in the amount of $on November 30,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The e-mail address for the person at the company was not includedI would like a telephone contact number if I get another catalogThey knew my address was associated with multiple business accounts previouslyI will not know if my concern has been addressed until a month has gone by without getting the catalogs so I need contact informationI gave them numbers off the catalogs and they looked up my address previouslyI told them I got two copies every month addressed to two people who don't live hereThey already claimed to remove my address from the systemThis is a lieI don't think they have any control over the third party and I still have no contact information for someone who can be responsible for bringing this matter to closureI would bet money I get it again next monthI have been very vocal and have escalated every call to them for months
Regards,
*** ***

The customer was issued full credit on October 18,

We removed the customer's address, and any associated names, from our circulation list

The customer was issued full credit for the mats. He placed an order for some alternative mats

Mr*** received a prospect catalog sent to non-customers As requested his name and address were immediately removed from our mailing list at the time of his call We take all comments seriously whether received from customers or prospective customers Mr***
concerns were duly noted. Thank you. *** *** ULINE Customer Service *** *** [email protected]

I will provide my contact information a second time. You may share this with the customer.*** ***Uline Customer Service Director*** ***
***

A thorough investigation revealed some erroneous data in the address record which prevented proper suppression from our mailing listAll necessary corrections were made and the customer has been removed from the list

The product warranty covers defects in manufacturing, etcand does not apply to the customer's use of the dock board We reached a settlement with the customer in October, but apparently she still had concerns because she sent the dock board back to Uline In the interest of
customer satisfaction, she received full reimbursement for her purchase back on 12-15- Thank you

The customer was issued a credit in the amount of $on 10-14-