Guardian Alarms

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have been in contact with this customer since receiving the complaint.  We are working with our vendor to determine if there is a version of the shrink tunnel that can be used in the customer's climate. We will officially respond to the complaint once it is resolved. Thank...

you. [redacted] ULINE Customer Service Director 262-612-4200 x5009 [email protected]

Uline arranged for the return of the defective glue gun and sent a replacement, both at no cost to the customer. Thank you. [redacted] ULINE Customer Service [redacted] [email protected]

We took additional steps to completely remove this address and name from mailing lists and prospect lists.

The customer's address was removed from our circulation files on December 15, 2016.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like to thank ULine for quickly removing me from their mailing list (which I never subscribed to in the first place); however their response is generic and does nothing to convince me they will do their best to reduce their wasteful marketing practice.  As this is the case, I have determined that their reply does not resolve my complaint in any way as the complaint was specifically regarding their 663 page book they send to non-clients as a prospecting tool.  The complaint was not regarding being on a mailing list I did not subscribe to. No further communication is necessary but I do not consider this complaint "Resolved".
Regards,
[redacted]

The instant credit promotion did not guarantee approval.  The customer stated that his restaurant was a brand new business so there was no business information available.  The Duns# was checked, but there was no information on the report.  In light of the lack of business history, we...

requested prepayment for the order.  The customer opted to cancel the order.At the customer's request we removed him from our mailing list. Thank you. [redacted] ULINE Customer Service Director [redacted] 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. A special thanks to your customer service representative who took the time to listen to my needs and I feel she will follow through with the corrections we spoke of.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  This is has been resolved to my satisfaction.  I tried to note this previously, but there was no option to do so.  I'm now going through emails and tried this link and it says "no response from customer" so I still can't update it.Not fair to company, and incorrect. Not realistic to expect someone to only be able to update/comment within a specific time window or see emails amongst 100s of others.Thank you, [redacted]

[A default letter is provided here which indicates your acceptance of...

the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Customer was contacted.  We issued a refund in the amount of $113.96 on November 30, 2016.

We contacted the customer today (12-02-16) and coded her account to receive a new catalog only two times per year.  Several other related addresses were suppressed from our mailing file.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  ULINE customer service representative [redacted] D. has assured me that their Quality Assurance Department along with their marketing departments will be notified of the particulars of my issues with the order received defective.  [redacted] has assured me that corrective action will be taken as to notifying the manufacturer of the non conforming mats (sadly made in the USA) to review their Quality assurance procedures, templates, jigs, blueprints, specifications etc., to assure that what is ordered by ULINE is received by ULINE, per their dimensions and specifications.  Additionally, the note of caveat emptor (Let the Buyer beware) will be somehow added to the catalog to notify unsuspecting consumers in the future of the possibility or probability of the mats not being manufactured to the dimensions that are advertised in the catalogue, therefore subsequently shipped to the customer being defective.  The customer service representative [redacted] D. was pleasant, and amiable to work with me as to a refund of the product. Thank you for your assistance as the Revdex.com.
Regards,
[redacted]  [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The address in question was removed from our mailing list and deleted from any previous accounts.

Due to the questionable nature of this and other orders, and receiving no reply from the customer, we redirected this shipment.

about a year ago I notice when the alarm was set off the police  never called or showed up, I thought  i just cut the alarm off in time. but recently I didn't realize the alarm was  going off because I was talking then my daughter said is that the alarm going off and I said oh yeah...

 but the police never called or showed up.  So all from a year ago I thought I had service but I didn't.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]