Guillette RC

A message was left for [redacted] at the phone number he provided advising him that he should no longer be receiving any collection calls or letters addressed to his deceased fatherMy phone number was included in the message in case he has any follow up questions

Revdex.com: I appreciate you crediting my account [redacted] is the landlord, it was changed to his name because my lease had ended and I had movedThe house needed to have utilities otherwise it is considered uninhabitable by housing lawWithout me being a tenant anymore of asking my permission he illegally put my name on it once I left, and PSEG did it illegally as well by not notifying me of it I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] At no time was an account reopened I closed the account before I went back to Florida and it was left at thatI will be taking legal actions if this is not removed because obviously the account was falsely createdI did not authorize it to be reopened or create a new account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Pseg called me and continues to send letters stating my electric is in danger of shut off due to the "fact" I broke an agreementThey are currently refusing to provide written proof that I broke the agreement and refuse to forward me the three conversations I had with them:1) the original overpayment conversation in November when I was told a notation was made, by a supervisor, stating $was overpaid and I was not to pay the $agreement amount until February This solution was OFFERED BY PSEG WHEN I CALLED TO FIND OUT WHAT I COULD DO, IF ANYTHING, ABOUT THE OVERPAYMENT I HAD JUST MADEAGAINTHEY SUGGESTED IT, I DID NOT JUST MAKE IT UP 2) the conversation I had in December verifying my payment had been received and the notation stated above was on my account and 3) the conversation I had with them in January WHEN I MADE THE PAYMENT DIRECTLY WITH CUSTOMER SERVICE AND VERIFIED THE SAME INFORMATION AND WAS TOLD $IN ADDITION TO MY MONTHLY BILL WOULD RESUME IN FEBRUARY AS PER THE NOTATION SEEN BY THIS PERSON ON MY ACCOUNTIf they are saying I broke the agreement and threatening me over and over again, why not prove it to me? This is a reasonable, fair and warranted request, so what is their problem sending me the information? I tried, again, to speak with them Tuesday February *, and after being left on hold for more than eleven (11) minutes while someone named [redacted] "reviewed" my account, I was disconnected and NO ONE BOTHERED TO CALL ME BACKThe bad faith practices of pseg just go on and onEnd statement In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] THANK YOU!!!!

The customers account has been set up and she can now set up an online accountThere was an issue with the former account holders last meter reading and this customers account was delayed until the issue was correctedIt was necessary to provide the new customer with accurate billingI called the customer and left a voice mail with an explanation and my direct number for a call back

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

The customers bill is higher due to central air conditioning being in useThe bill is higher this year than in the same time period last year because it was a warmer summer this year compared to last yearThe customer does not believe she uses more electric when it is degrees outside than when it is degrees outside As a result a High Bill Investigation has been scheduled for October **, and a meter test has been issued

A high bill investigation was iniated based on the customer complaint on 1016. Two investigators met with the customer at her home on 1116, she was given a $100 credit towards her billing balance for any inconvenience she may have suffered. We are continuing to work with the customer regarding her net metering issues.

Tried multiple times to reach customer by phone without successShe left a voicemail on my direct line that she wanted no further phone contact only written responsesI sent a no contact letter advising she has an active $agreement and a summary of how agreement had broken[redacted] *** ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They are unwilling to remove surcharges for fuel
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I spoke to M* *** and offered the $agreement againShe will pay the $by 09-**-and understands the agreement termsThe customer is satisfed

The customer had an account with PSEG-L.I. from 8/**/14-12/**/The final bill was for $covering 10/**/14-12/**/That bill was paid in full on 2/**/and that was the proof she submittedThe customer then reopened an account at the same address *** *** *** ***
***. for the period of 12/**/14-1/**/The bill for that time frame is $The account number is different because it changes if you close an account and then open a new oneThat bill has not been paid to this point

Customer is scheduled for service upgrade 8:AM on 7/**The customer has been advised

The customer has a credit balance of $on the now closed account which was in her deceased husband's nameShe now has an active account with us in her nameAfter verifying the payment of $on the closed account the credit of $has been transferred to her active accountA phone
call to the customer was made on 7/*/to inform her of this but there was no answer and the call was terminated therefore no message could be left for her advising of the transfer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding PSEG Long Island, LLC has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

PSEG topped off the pole on 6/**/A message was received from the customer confirming that