Guillette RC

Revdex.com:At this time, my complaint, ID *** regarding PSEG Long Island, LLC has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***

Spoke to customer, discussed outage and his contact with our staffHe is aware that we do have outages from time to time but his service history shows a good history of reliabiltyHis issue is a request for a credit to his accountI explained that the issue was a linb falling on a power line,
which we have no control over, and a need for a tree trim crew to remove the limb safelyThis did take a number of hours to restore service, which I apologized for but advised we do not issue a credit to customers accounts due to outages

PSEG spoke to *** *** on 12/**/She was advised that the reason we had been unable to close her account was that we needed to read her meter which was inside the home & it took us tries before we could get access to read itThe account was closed as of 12/**/*** *** has
already received her final bill and the final payment from her was received on 1/*/

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:
I will not know if this complaint is resolved until after a Field Investigation and a Meter Investigation is done.  My main concern is with the meter investigation to ensure it is functioning properly and being read accurately or even being read at all.  Maybe someone else is tapping into it or maybe it needs to be replaced.  I want to be present when the meter investigation is done.   
I left a message on Monday morning for [redacted] to confirm if the meter investigation will be done on the same date as the field investigation and have not received a return phone call as of today, Wednesday.    I want to be present when the investigation/reading of the meter is done.
 
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I want, in writing, an explanation and proof, justifying pseg calling my home and subsequently 1) telling me my electric is being shut off because I terminated an agreement and 2) a letter I received Friday, February *, 2016 stating the same and demanding the balance paid in full immediately.   MIn order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]   
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer's anniversary date was changed to February 2015 and the credits were reversed per the customer's request. Explained it is not common practice to go back more than 2 months to change their anniversary date, this was done as a courtesy. Mrs. understood and is satisfied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have a resolution offer but have not been able to reach [redacted].[redacted] has left voicemail messages on 9/**, 9/** and 9/** with his direct number for a return call.  This complaint is regarding a comparison of Rate 184 to Rate 180.  This account was either placed on or...

inherited Rate 184 at turn-on.  As a courtesy and in an effort to promote good customer relations, we have done a rate comparison from Rate 184 to 180 back to the turn-on date of 2/*/13.   These bill comparisons result in a difference of $708.65 which we have credited to [redacted]’s account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
THANK YOU!!!!

Per [redacted] Better Business Complaint A high bill field investagation will be conducted on 12-**-15 from 5 to 7 for a requested evening appointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I spoke to [redacted] yesterday 2/**/17. He had spoken with Mr G[redacted] from our office prior. I explained that the power supply charge he sees on his statement is our cost for purchasing the electricity. This cost rises and falls due to market supply and demand. it is based on primarily the...

cost of natural gas needed by our suppliers to produce electricity. [redacted] has solar panels to reduce his need to purchase electricity and this is the reason for the disparity in charges. His delivery charges are less than then the cost of electricity.

The customers account has been set up and she can now set up an online account. There was an issue with the former account holders last meter reading and this customers account was delayed until the issue was corrected. It was necessary to provide the new customer with accurate billing. I called the...

customer and left a voice mail with an explanation and my direct number for a call back.

Tried multiple times to reach customer by phone without success. She left a voicemail on my direct line that she wanted no further phone contact only written responses. I sent a no contact letter advising she has an active $10 agreement and a summary of how agreement had broken.[redacted]...

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The customer has had a continuous final termination notice dated 6/**/16 and we are permitted to shut off service any time after this. The previous payment made by the customer was in February 2016. Attempts & messages left by a Collection Supervisor have not been returned by the Customer. The...

Customer also put a stop payment on the payment they made in order to have service restored so her service can be shut off again at any time.

The customer is on Balanced Billing. In February 2016 the meter was misread and had lower usage than usual. In April 2016 the meter was read again and had higher than normal usage which made up for the previous misread. Her balanced billing year ended in May 2016. As a result of the misread and the...

correction her Balanced Billing ended up adding an extra $286.33 to her bill so the customer had a high balance as a result. A supervisor did speak with the customer on 6/[redacted]16 and an agreement was given to the customer on the balance where she will pay her current bill plus an additional $30.00. Messages have also been left for the customer since then but she has not called PSEG back.

I spoke to the customer today and advised we are aware that he is a solar customer. His net meter was installed last June. His bill shows if he has Energy Credits from the previous month. Reviewed his usage year to year and showed customer his system is operational and helping to reduce his bills....

His most recent bill is a third of last years.

The 2nd account (the removed meter) has now been closed . The computer should automatically send the customer a refund in about 1 week for the credit on the account. Moving forward the Customer will only be receiving 1 bill. A message was left for the customer with a phone number he can call if he...

should have any further questions.

A high bill investigation was iniated based on the customer complaint on 10/**/16. Two investigators met with the customer at her home on 11/*/16. The meter was pulled and later shop tested at our facility. It was found to be working properly within normal range at 99.9% of capacity. A meter reading...

error was acknowleded and customer was advised that steps were taken to rtesolve the issue by the meter reading supervisor. In a later discussion with the customer on 11/*/16, she was given a $100 credit towards her billing balance for any inconvenience she may have suffered. We are continuing to work with the customer regarding her net metering issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have made contact with psegli and faxed supporting documentation to Mr. Gonzalez at PSEGLI on July [redacted]. They have not returned or acknowledged anything I have sent them. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]