Guillette RC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The corporation is a monopoly electric provider. I cannot cancel service with them and pay a competitor, therefore I am demanding a credit to my account, as a customer has no other recourse for poor service, poor customer service or rude inconsiderate employees. Apologies which are offered by the corporation are not worth anything in terms of the currency it takes to satisfy bills, therefore unless [redacted] is willing to accept an apology instead of a check, I do not accept an apology in lieu of a credit. I therefore demand a credit be placed on my account post haste.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer has been advised in writing that she has an acrive agreement. She requested no contact by phone but was given the name and direct number of the person handling her Revdex.com complaint. Her calls are all noted on her account information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] At no time was an account reopened.  I closed the account before I went back to Florida and it was left at that. I will be taking legal actions if this is not removed because obviously the account was falsely created. I did not authorize it to be reopened or create a new account
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer was advised he can go to our website and put himself on Balanced Billing. The customer was not sure how to navigate through our website & 1 of our representative's walked him through it and he is now on Balanced Billing.

Revdex.com:
I appreciate you crediting my account. [redacted] is the landlord,  it was changed to his name because my lease had ended and I had moved. The house needed to have utilities otherwise it is considered  uninhabitable by housing law. Without me being a tenant anymore  of asking my permission he illegally put my name on it once I left, and PSEG did it illegally as well by not notifying me of it.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

A message was left for [redacted] at the phone number he provided advising him that he should no longer be receiving any collection calls or letters addressed to his deceased father. My phone number was included in the message in case he has any follow up questions.

[redacted] had the account in her name until 12/**/14. It was then transferred to [redacted] on 12/**/14. [redacted] said the account should not be in his name,that it was done in error so it was put back in [redacted]'s name. Each time the name was changed a new account was established with a new account number, which is why she had 2 different account numbers. The amount of $69.26 has been credited to [redacted] for the purpose of good customer relations.

Spoke to customer on 8/**/16, issued a hi bill investigation to take place at his home.. Appointment to be scheduled with customer at his convenience. PSEGLI agreed to issue a $250 credit  on customers account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Pseg called me and continues to send letters stating my electric is in danger of shut off due to the "fact" I broke an agreement. They are currently refusing to provide written proof that I broke the agreement and refuse to forward me the three conversations I had with them:1) the original overpayment conversation in November 2015 when I was told a notation was made, by a supervisor, stating $20 was overpaid and I was not to pay the $10.00 agreement amount until February 2016. This solution was OFFERED BY PSEG WHEN I CALLED TO FIND OUT WHAT I COULD DO, IF ANYTHING, ABOUT THE OVERPAYMENT I HAD JUST MADE. AGAIN... THEY SUGGESTED IT, I DID NOT JUST MAKE IT UP.  2) the conversation I had in December 2015 verifying my payment had been received and the notation stated above was on my account and 3) the conversation I had with them in January 2016 WHEN I MADE THE PAYMENT DIRECTLY WITH CUSTOMER SERVICE AND VERIFIED THE SAME INFORMATION AND WAS TOLD $10.00 IN ADDITION TO MY MONTHLY BILL WOULD RESUME IN FEBRUARY 2016 AS PER THE NOTATION SEEN BY THIS PERSON ON MY ACCOUNT. If they are saying I broke the agreement and threatening me over and over again, why not prove it to me? This is a reasonable, fair and warranted request, so what is their problem sending me the information? I tried, again, to speak with them Tuesday February *, 2016 and after being left on hold for more than eleven (11) minutes while someone named [redacted] "reviewed" my account, I was disconnected and NO ONE BOTHERED TO CALL ME BACK. The bad faith practices of pseg just go on and on. End statement.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customers bill is higher due to central air conditioning being in use. The bill is higher this year than in the same time period last year because it was a warmer summer this year compared to last year. The customer does not believe she uses more electric when it is 90 degrees outside than...

when it is 80 degrees outside.  As a result a High Bill Investigation has been scheduled for October **, 2016 and a meter test has been issued.