indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Yes they delivered it, and the guy who made the delivery([redacted]) was very apologetic, the big issue was that they schedule my delivery in and a block of time which was between the hours of 8-12 pm, and Este Express Line act like it was my fault that I couldn't wait until 2pm for a delivery, I figure if you make a schedule, keep a schedule or just let us know that we have a delivery for you today and we will call with a 30minute window when we are ready to deliver. Thanks and for forgive me for my rant.....I believe in good customer service
[redacted]
reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Since Estes Express was responsible for delivering my order that they lost it in transit, I expect Estes Express to offer some compensation for all the inconvenience and stress it has caused my family and me. I have spent time reaching out to Estes Express and leaving numerous messages without receiving a reply; I have spent time on the phone with [redacted] tracking my order only to learn that the bathtub was lost in transit. It would only be fair for Estes Express to offer at least $[redacted] to compensate for the time I've spent on the phone and the inconvenience it has caused.
Regards,
[redacted]
This complaint is in regards to pro [redacted] I show delivery was made clear and complete on 6/10/15.We apologize for any problems the customer felt they had regarding this delivery.Thank you,[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response...
made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] Yes my order was finally delivered after many phone calls and yelling to get it to me. The operations manager had someone drive it down to me however the liftgate on the truck was then broken and we had to unload the pallets in the truck and take it into my store piece by piece which was a HUGE inconvenience as I had to CLOSE MY STORE customers then losing business while unloading the 3 pallets. I PAID for the shipping, which included a charge for a liftgate therefore I need refunded IMMEDIATELY. The charge is on MY credit card which sits there collecting interest.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve...
my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Scott W[redacted] who is a representative from [redacted] advised me on Friday that their upper management team spoke to one of the owners at Estes and came to an agreement to have the shipment delivered Monday morning before 12:00 noon. Estes must not communicate with their other terminals or management because of the response we received.
Regards,
[redacted]
Revdex.com:
We have reviewed the offer made by the business in reference to complaint ID [redacted], and find that the likelihood of reaching a resolution that would fully compensate our company is unlikely. Therefore, we accept the offer for partial claim payment and we will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted] We appreciate your assistance with this matter.
Best regards,
[redacted]
[redacted]
[redacted]
[redacted]
response is not adequate, she does not list claim numbers that have been rejected, she does not address the fact that we send the below and have had no response , request...
she advised claim numbers declined, the reasons and why we have not received any notification , also requests she deals with the claims that have not been addressed. below is the full list. Yvonne, the following claims are open [redacted] [redacted] [redacted] certified letter written to estes april 11, no response not paid [redacted] not paid[redacted] [redacted] certified letter written to estes may 22, no response not paid[redacted] [redacted]certified letter written to estes july 20 , no response not paid[redacted] [redacted]- not paid[redacted] [redacted] not paid[redacted] [redacted] not paid[redacted] [redacted] certified letter written august 16 , no response not paid [redacted] [redacted] not paid [redacted] [redacted] not paid [redacted]-not paid [redacted]-not paid Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you...
may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]I should not have to go through [redacted] and then they go to you and then you go back to [redacted]. And I do have a complaint in with [redacted]. Even though this is your fault.
Regards,
[redacted]
response made by the business in reference to complaint ID [redacted], and I have submitted claim to claims department with [redacted] of the Greensboro, NC OSND department. I am currently awaiting to see results from investigation.
Regards,
[redacted]
I show this freight has delivered. Any request for reimbursement of the freight charges would need to come from the paying party to Estes, [redacted]Thank you, [redacted]
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I am not happy with this resolution, but if this is your company's policy then I can accept that.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 11191364, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Estes is most definitely responsible for mishandling the shipment. We reject the unreasonable and unfair offer of $479.62. I contacted Mr. [redacted] (our client) again on 3/8/16 just to re-confirm the delivery scenario from October 2015. He did in fact re-state that the Estes driver rushed him to sign the form, not giving him a chance to inspect the shipment. He said the driver told him “I need to go, I need to go…I have a deadline…hurry up, hurry up.” Mr. [redacted] did notice that 1 pallet strap was broken and there was no IMMEDIATE VISIBLE damage. It was only when he opened the packaging that the damaged safe lock was revealed. Mr. [redacted] called us on 10/27 to inform us of the damage. How do you expect consumers to report damage if the drivers are rushing them and refusing to let an inspection happen? [redacted], the broker, was contacted on 10/30 and we let them know we needed to file a claim due to damage. We have email exchanges with dates and times. The offer of $479.62 does not cover the replacement parts and labor it took to repair the damaged safe. If the freight costs are taken out of this summary, we are still owed $1,438.85. This covers the replacement drawer head piece, replacement safe lock and the labor to complete the repair. If you need us to resubmit everything again, we’d be happy to do that as well. We did everything that we were supposed to do. We are not trying to get anything for free; we are simply requesting to be compensated for our losses. Losses like this greatly impact small businesses. Do the right thing and accept the responsibility for the damage. To suggest the damage did not occur on Estes’ watch is mind-boggling.
Regards,
[redacted]
[A default letter is provided here which...
indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Yes they delivered it, and the guy who made the delivery([redacted]) was very apologetic, the big issue was that they schedule my delivery in and a block of time which was between the hours of 8-12 pm, and Este Express Line act like it was my fault that I couldn't wait until 2pm for a delivery, I figure if you make a schedule, keep a schedule or just let us know that we have a delivery for you today and we will call with a 30minute window when we are ready to deliver. Thanks and for forgive me for my rant.....I believe in good customer service
[redacted]
Please advise the Estes pro number (freight bill number) so we can investigate this complaint. Thank you,Heather W[redacted]Estes Express Lines
Revdex.com:
I have...
reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Since Estes Express was responsible for delivering my order that they lost it in transit, I expect Estes Express to offer some compensation for all the inconvenience and stress it has caused my family and me. I have spent time reaching out to Estes Express and leaving numerous messages without receiving a reply; I have spent time on the phone with [redacted] tracking my order only to learn that the bathtub was lost in transit. It would only be fair for Estes Express to offer at least $[redacted] to compensate for the time I've spent on the phone and the inconvenience it has caused.
Regards,
[redacted]
This complaint is in regards to pro [redacted] I show delivery was made clear and complete on 6/10/15.We apologize for any problems the customer felt they had regarding this delivery.Thank you,[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The freight is scheduled to be delivered today.We are sorry for any problems you experienced.Thank you,[redacted]Claims Dept.
Please advise Estes freight bill number so we can investigate the complaint.Thank you,Heather W[redacted]Claims Dept.Estes Express Lines
Revdex.com:
I have reviewed the offer and/or response...
made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] Yes my order was finally delivered after many phone calls and yelling to get it to me. The operations manager had someone drive it down to me however the liftgate on the truck was then broken and we had to unload the pallets in the truck and take it into my store piece by piece which was a HUGE inconvenience as I had to CLOSE MY STORE customers then losing business while unloading the 3 pallets. I PAID for the shipping, which included a charge for a liftgate therefore I need refunded IMMEDIATELY. The charge is on MY credit card which sits there collecting interest.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve...
my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Scott W[redacted] who is a representative from [redacted] advised me on Friday that their upper management team spoke to one of the owners at Estes and came to an agreement to have the shipment delivered Monday morning before 12:00 noon. Estes must not communicate with their other terminals or management because of the response we received.
Regards,
[redacted]
Revdex.com:
We have reviewed the offer made by the business in reference to complaint ID [redacted], and find that the likelihood of reaching a resolution that would fully compensate our company is unlikely. Therefore, we accept the offer for partial claim payment and we will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted] We appreciate your assistance with this matter.
Best regards,
[redacted]
[redacted]
[redacted]
[redacted]
Dispatch name Allenmanager Jonathan trucking [redacted]
Please contact our overcharge claim dept at [redacted] Thank you, Heather W[redacted]
[redacted]
response is not adequate, she does not list claim numbers that have been rejected, she does not address the fact that we send the below and have had no response , request...
she advised claim numbers declined, the reasons and why we have not received any notification , also requests she deals with the claims that have not been addressed. below is the full list. Yvonne, the following claims are open [redacted] [redacted] [redacted] certified letter written to estes april 11, no response not paid [redacted] not paid[redacted] [redacted] certified letter written to estes may 22, no response not paid[redacted] [redacted]certified letter written to estes july 20 , no response not paid[redacted] [redacted]- not paid[redacted] [redacted] not paid[redacted] [redacted] not paid[redacted] [redacted] certified letter written august 16 , no response not paid [redacted] [redacted] not paid [redacted] [redacted] not paid [redacted]-not paid [redacted]-not paid Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you...
may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]I should not have to go through [redacted] and then they go to you and then you go back to [redacted]. And I do have a complaint in with [redacted]. Even though this is your fault.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or...
response made by the business in reference to complaint ID [redacted], and I have submitted claim to claims department with [redacted] of the Greensboro, NC OSND department. I am currently awaiting to see results from investigation.
Regards,
[redacted]
I show this freight has delivered. Any request for reimbursement of the freight charges would need to come from the paying party to Estes, [redacted]Thank you, [redacted]
[redacted]
We will have the terminal contact you regarding this delivery.Thank you,Heather S[redacted]Claims Dept
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I am not happy with this resolution, but if this is your company's policy then I can accept that.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 11191364, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Estes is most definitely responsible for mishandling the shipment. We reject the unreasonable and unfair offer of $479.62. I contacted Mr. [redacted] (our client) again on 3/8/16 just to re-confirm the delivery scenario from October 2015. He did in fact re-state that the Estes driver rushed him to sign the form, not giving him a chance to inspect the shipment. He said the driver told him “I need to go, I need to go…I have a deadline…hurry up, hurry up.” Mr. [redacted] did notice that 1 pallet strap was broken and there was no IMMEDIATE VISIBLE damage. It was only when he opened the packaging that the damaged safe lock was revealed. Mr. [redacted] called us on 10/27 to inform us of the damage. How do you expect consumers to report damage if the drivers are rushing them and refusing to let an inspection happen? [redacted], the broker, was contacted on 10/30 and we let them know we needed to file a claim due to damage. We have email exchanges with dates and times. The offer of $479.62 does not cover the replacement parts and labor it took to repair the damaged safe. If the freight costs are taken out of this summary, we are still owed $1,438.85. This covers the replacement drawer head piece, replacement safe lock and the labor to complete the repair. If you need us to resubmit everything again, we’d be happy to do that as well. We did everything that we were supposed to do. We are not trying to get anything for free; we are simply requesting to be compensated for our losses. Losses like this greatly impact small businesses. Do the right thing and accept the responsibility for the damage. To suggest the damage did not occur on Estes’ watch is mind-boggling.
Regards,
[redacted]