We apologize for any problems with your delivery. A formal claim will need to be filed with Estes. You can find our claim form on our website or contact [redacted] for a refund or replacement. In turn they will file a claim with Estes. Thank you,Heather W[redacted]Claims Dept.
The customer will need to file a formal claim with Estes.A claim form can be found on our website and emailed to [redacted]@estes-express.comThank you,Heather SauerClaims Dept.
We are sorry for any problems with delivery. A claim would need to be filed in order to process the request. A claim form can be found on our website or the customer can call [redacted] ext [redacted] to request it via email. Thank you,Heather W[redacted]Claims Dept
Please file your claim and we will investigate it asap. You can get a claim form online or you can email [redacted] and we will provide one for you. Thank you,[redacted]
[A default letter is provided here which indicates your acceptance of the...
business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution to be unsatisfactory to me, but what can I do. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected]'s truly sad that the Revdex.com continues to give this company an A rating with all of the complaints and negative remarks about the operating practices of this company. I have never done business with a company that flat out lies and cheats customers out of the services that were paid for and promised. I truly hope that karma visits each and every person involved with Estes Express, as they so deserve it.
Regards,
[redacted]
This complaint is in regards to Estes claim #[redacted]. After review of the file I have found that this shipment delivered clear with no exceptions on 10/26/15. On 11/2/15, 7 days after delivery, damage was reported to Estes. We have previously offered $479.62 as a concealed...
damage compromise settlement offer. This offer didn't include any portion of the freight charges because [redacted] was not the paying party to Estes Express Lines for the freight charges. They used a 3rd party broker to coordinate the shipping for this freight. I find no evidence of carrier mishandling but our offer of $479.62 stands to settle this matter amicably. Thank you,Heather W[redacted]Claims Supervisor
Their answer is not an answer. they need to deal with each claim individually, not make such a blanket statement, please have them reference each and every claim number individually and provide a legal explanation as to why they have denied each and every claim. Thank you [redacted]
Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]
[redacted]I have attached the delivery receipt showing 3 cases were noted damaged. Below is our letter requesting an amendment to the 3 cases along with their claim form.Let me know if you need anything else. Thank you!
We apologize for any problems with delivery.We will have the local terminal manager contact you to set up delivery.Thank you,Heather W[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will have the seller contact you ASAP about this response. There is no reason to ship the motors back to NJ (possible damaged further by your company) have them repaired and then shipped back to NC. They are currently at a marine service department where they can be corrected. This saves time, money and makes sense.
Regards,
[redacted]
We will need an Estes pro number (freight bill number) in order to investigate this complaint. If a shipment has been lost for [redacted] customers, they need to contact [redacted] for a replacement or refund and in turn [redacted] will file a claim with Estes.Thank you,Heather...
Business Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Delivery was not made in good order. Terminal manager threaten to hold shipment hostage. Terminal had POOR communication. Shipment was delivered late and curbside instead of bringing inside like it should have been done. Business failed to deliver shipment correctly or address any of the problems that were brought to the attention of the terminal manager. Terrible customer service.
Regards,
[redacted]
This complaint is in regards to Estes Claim #[redacted]. The freight was signed for in good order at time of delivery. A letter has been sent to the broker regarding this claim. Our position is that this freight delivered clear and complete as signed for.Thank you, [redacted]...
We apologize for any problems with this delivery. Any refund request would need to come from [redacted] as they are the paying party to Estes.Thank you,Heather S[redacted]
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
as shown in the atached document the paperwork was filed out after we signed for it, still a falsification of a document that is illegal and makes the signature invalid
Please contact your vendor, [redacted] They will file a claim on your behalf and either issue credit or a replacement.We are sorry for any problems with this delivery.Thank you,[redacted]Estes Express Lines
This shipment delivered clear and in good order. No exceptions were taken at time of delivery. However, in an effort to conclude this claim amicably we would like to offer $306.75 to conclude this claim. This offer represents a good faith compromise settlement.Thank you,[redacted]...
This complaint is in regards to pro number [redacted]. I show Estes picked up this shipment on 3/28/17 and the product delivered with no exceptions on 3/31/17. I show we have made delivery in good order.Thank you,Heather W[redacted]Claims Dept.Estes Express Lines
please advise the Estes pro number (freight bill number) so we can investigate this complaint.
We apologize for any problems with your delivery. A formal claim will need to be filed with Estes. You can find our claim form on our website or contact [redacted] for a refund or replacement. In turn they will file a claim with Estes. Thank you,Heather W[redacted]Claims Dept.
The customer will need to file a formal claim with Estes.A claim form can be found on our website and emailed to [redacted]@estes-express.comThank you,Heather SauerClaims Dept.
We are sorry for any problems with delivery. A claim would need to be filed in order to process the request. A claim form can be found on our website or the customer can call [redacted] ext [redacted] to request it via email. Thank you,Heather W[redacted]Claims Dept
Please file your claim and we will investigate it asap. You can get a claim form online or you can email [redacted] and we will provide one for you. Thank you,[redacted]
[A default letter is provided here which indicates your acceptance of the...
business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution to be unsatisfactory to me, but what can I do. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected]'s truly sad that the Revdex.com continues to give this company an A rating with all of the complaints and negative remarks about the operating practices of this company. I have never done business with a company that flat out lies and cheats customers out of the services that were paid for and promised. I truly hope that karma visits each and every person involved with Estes Express, as they so deserve it.
Regards,
[redacted]
This complaint is in regards to Estes claim #[redacted]. After review of the file I have found that this shipment delivered clear with no exceptions on 10/26/15. On 11/2/15, 7 days after delivery, damage was reported to Estes. We have previously offered $479.62 as a concealed...
damage compromise settlement offer. This offer didn't include any portion of the freight charges because [redacted] was not the paying party to Estes Express Lines for the freight charges. They used a 3rd party broker to coordinate the shipping for this freight. I find no evidence of carrier mishandling but our offer of $479.62 stands to settle this matter amicably. Thank you,Heather W[redacted]Claims Supervisor
Their answer is not an answer. they need to deal with each claim individually, not make such a blanket statement, please have them reference each and every claim number individually and provide a legal explanation as to why they have denied each and every claim. Thank you [redacted]
Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]
please advise the Estes pro number, freight bill number so we can investigate this complaint.Thank youHeather S[redacted]Estes Express Lines
[redacted]I have attached the delivery receipt showing 3 cases were noted damaged. Below is our letter requesting an amendment to the 3 cases along with their claim form.Let me know if you need anything else. Thank you!
We apologize for any problems with delivery.We will have the local terminal manager contact you to set up delivery.Thank you,Heather W[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will have the seller contact you ASAP about this response. There is no reason to ship the motors back to NJ (possible damaged further by your company) have them repaired and then shipped back to NC. They are currently at a marine service department where they can be corrected. This saves time, money and makes sense.
Regards,
[redacted]
We will need an Estes pro number (freight bill number) in order to investigate this complaint. If a shipment has been lost for [redacted] customers, they need to contact [redacted] for a replacement or refund and in turn [redacted] will file a claim with Estes.Thank you,Heather...
W[redacted]Estes Claims Dept.
Better...
Business Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Delivery was not made in good order. Terminal manager threaten to hold shipment hostage. Terminal had POOR communication. Shipment was delivered late and curbside instead of bringing inside like it should have been done. Business failed to deliver shipment correctly or address any of the problems that were brought to the attention of the terminal manager. Terrible customer service.
Regards,
[redacted]
This complaint is in regards to Estes Claim #[redacted]. The freight was signed for in good order at time of delivery. A letter has been sent to the broker regarding this claim. Our position is that this freight delivered clear and complete as signed for.Thank you, [redacted]...
[redacted]
[redacted]
We apologize for any problems with this delivery. Any refund request would need to come from [redacted] as they are the paying party to Estes.Thank you,Heather S[redacted]
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
as shown in the atached document the paperwork was filed out after we signed for it, still a falsification of a document that is illegal and makes the signature invalid
Please contact your vendor, [redacted] They will file a claim on your behalf and either issue credit or a replacement.We are sorry for any problems with this delivery.Thank you,[redacted]Estes Express Lines
This shipment delivered clear and in good order. No exceptions were taken at time of delivery. However, in an effort to conclude this claim amicably we would like to offer $306.75 to conclude this claim. This offer represents a good faith compromise settlement.Thank you,[redacted]...
[redacted]
[redacted]
This complaint is in regards to pro number [redacted]. I show Estes picked up this shipment on 3/28/17 and the product delivered with no exceptions on 3/31/17. I show we have made delivery in good order.Thank you,Heather W[redacted]Claims Dept.Estes Express Lines