This complaint is in regards to Estes pro number [redacted]. We apologize for any problems with delivery. Please contact [redacted] for a replacement/refund. In turn they will file a claim with Estes.Thank you,Heather W[redacted]Estes Claims Dept
This complaint is in regards to Estes claim #[redacted] Our maximum liability for used freight is .10 cents per pound, however, in an effort to conclude this claim amicably we would like to offer $[redacted] (1/2 of the claim amount)Let us know if agreeable for payment.Thank you,Heather S[redacted]Estes...
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Thank you for your response. Rusty from ESTES called me yesterday and said that this matter was being passed on to the correct person.So, I was waiting for a response from their office before I got back to you.As per our conversation, please see attached the email response from the warehouse that handled the product. ESTES acknowledged that they damaged the product.I asked ESTES in last communication why they have not reviewed the inspection report given by 3rd party.Please see email attached about report that was submitted.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
We apologize for any problems with this delivery. Any requests for reimbursement of freight charges will need to come from the broker on this shipment, who is the paying party to Estes.Thank you,Heather W[redacted]Claims DeptEstes Express Lines
Dear Revdex.com:I have reviewed the response made by the business - Estes Express in...
reference to complaint ID [redacted], and have determined that this response would not resolve my complaint. For your reference, details of the offer I reviewed appear below and have attached supporting documents.Again, it is unacceptable for Estes to just deny that only 1 of the 4 pieces was returned after the customer did not accept. We in good faith - signed for only 1 piece; have only 1 piece -- so where our other 3 one of a kinds pieces? Where was the search and investigation for the missing items? We want our items back or our at cost money returned:Lost: (1) Neptune Statue. Heavy Concrete Composite; Aged. Cost. $2500 *Our cost; reduced for special client.(2) Lingam Stones 1 ea. Giant Stone, Cost $275. 1 ea. XL Stone, Cost $175. *Our cost; reduced for special client.Total Loss: $2500, $275 and $175 = $2950. See pictures.We certainly will not use Estes services again, and have informed our peer networks of issue. Additionally, we, have reported the issue to Case Stack the initial logistical contractor who used Estes; and they also stated they won't use Estes again due to these missing items.Regards,[redacted]
[redacted]
[redacted]
This complaint is in regards to Estes Claim #[redacted]. The claim was filed for multiple cases, but our liability is for the noted damage at time of delivery (3 cases). We have requested an amendment to the number of cases we are liable for and payment will be made when the amendment is...
This freight is scheduled for delivery on [redacted]. The terminal has been in touch with the customer to make arrangements. We apologize for any delays.Thank you[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
This complaint is in regards to Estes claim #[redacted]. This shipment delivered clear and without exception and we have explained to Mr. [redacted] that we are willing to have this freight picked up and returned to the shipper for repairs. We will need return authorization from the shipper...
before we can process this request. After the return has been completed we will reopen the claim for the repaired amount and determine our liability.Let us know if you have any questions. Thank youHeather S[redacted]Claims Dept
This complaint is in regards to Estes claim #[redacted]. This shipment delivered clear and without exception and was declined due to our clear delivery receipt.Thank you,Heather W[redacted]Claims Dept Estes Express Lines
Revdex.com:
I have reviewed the offer and/or response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Home Depot didn’t pay for a rental wile the package wasn’t delivered on time I did, so I still request the refund for the 5 day rental equipment that I had to pay because your company help my freight that included my equipment for 5 days when I could have simply picked it up.
Original PRO number for the lost/stolen/never received shipment: [redacted]PRO number for the replacement shipment (which I picked up yesterday at the Estes terminal in Washington PA, to avoid having the delivery agent handle it again): [redacted][A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
This complaint is in regards to claim #[redacted]. We have contacted the broker for this shipment ([redacted]) and have sent a settlement proposal. They will be in touch with their client.Thank you,Heather W[redacted]Claims Supervisor Estes Express Lines
Revdex.com:
I have reviewed the offer and/or response made by the business in reference...
to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I personally watched the Estes delivery person use the box cutter knife and rapidly cut the wrapping of the speaker. Further, the speakers were specially wrapped to prevent any damage during transit, per Definitive Electronics. If Estes believes they did not cause the damage, I need to be provided their complete report that substantiates their conclusion.]
Regards,
[redacted]
Our records indicate this freight was signed for with no shortage exceptions on the return pro number. Based on that information, the claim was declined.Thank you,Heather W[redacted]Estes Express Lines
This complaint is in regards to Estes claim #[redacted]. The shipment delivered clear and was signed for in good order at time of delivery. We investigated the claim and didn't find evidence of carrier liability.However, in an effort to conclude this claim we can offer to pay [redacted] (1/2...
the claim amt) to settle this matter.Let me know if agreeable for payment.Thank you, Heather W[redacted]Claims Dept Estes Express Lines
We have reviewed the claims and we are not liable. We have given all the information to the claimant for the reasons of declination.Thank you,[redacted]
[redacted]
[redacted]
The tracking number given is not valid. Please contact EFW claims supervisor:[redacted] – Supervisor EFW Corporate Administration Estes Forwarding Worldwide (EFW) | OFFICE: 855-433-9669 Ext 4596She will be able to assist you.Thank you, [redacted]Claims Dept.
This complaint is in regards to Estes pro number [redacted]. We apologize for any problems with delivery. Please contact [redacted] for a replacement/refund. In turn they will file a claim with Estes.Thank you,Heather W[redacted]Estes Claims Dept
This complaint is in regards to Estes claim #[redacted] Our maximum liability for used freight is .10 cents per pound, however, in an effort to conclude this claim amicably we would like to offer $[redacted] (1/2 of the claim amount)Let us know if agreeable for payment.Thank you,Heather S[redacted]Estes...
Claims Dept.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Thank you for your response. Rusty from ESTES called me yesterday and said that this matter was being passed on to the correct person.So, I was waiting for a response from their office before I got back to you.As per our conversation, please see attached the email response from the warehouse that handled the product. ESTES acknowledged that they damaged the product.I asked ESTES in last communication why they have not reviewed the inspection report given by 3rd party.Please see email attached about report that was submitted.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
We apologize for any problems with this delivery. Any requests for reimbursement of freight charges will need to come from the broker on this shipment, who is the paying party to Estes.Thank you,Heather W[redacted]Claims DeptEstes Express Lines
Dear Revdex.com:I have reviewed the response made by the business - Estes Express in...
reference to complaint ID [redacted], and have determined that this response would not resolve my complaint. For your reference, details of the offer I reviewed appear below and have attached supporting documents.Again, it is unacceptable for Estes to just deny that only 1 of the 4 pieces was returned after the customer did not accept. We in good faith - signed for only 1 piece; have only 1 piece -- so where our other 3 one of a kinds pieces? Where was the search and investigation for the missing items? We want our items back or our at cost money returned:Lost: (1) Neptune Statue. Heavy Concrete Composite; Aged. Cost. $2500 *Our cost; reduced for special client.(2) Lingam Stones 1 ea. Giant Stone, Cost $275. 1 ea. XL Stone, Cost $175. *Our cost; reduced for special client.Total Loss: $2500, $275 and $175 = $2950. See pictures.We certainly will not use Estes services again, and have informed our peer networks of issue. Additionally, we, have reported the issue to Case Stack the initial logistical contractor who used Estes; and they also stated they won't use Estes again due to these missing items.Regards,[redacted]
[redacted]
[redacted]
This complaint is in regards to Estes Claim #[redacted]. The claim was filed for multiple cases, but our liability is for the noted damage at time of delivery (3 cases). We have requested an amendment to the number of cases we are liable for and payment will be made when the amendment is...
received,Thank you,Heather W[redacted]Claims DeptEstes Express Lines
This freight is scheduled for delivery on [redacted]. The terminal has been in touch with the customer to make arrangements. We apologize for any delays.Thank you[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
This complaint is in regards to Estes claim #[redacted]. This shipment delivered clear and without exception and we have explained to Mr. [redacted] that we are willing to have this freight picked up and returned to the shipper for repairs. We will need return authorization from the shipper...
before we can process this request. After the return has been completed we will reopen the claim for the repaired amount and determine our liability.Let us know if you have any questions. Thank youHeather S[redacted]Claims Dept
This complaint is in regards to Estes claim #[redacted]. This shipment delivered clear and without exception and was declined due to our clear delivery receipt.Thank you,Heather W[redacted]Claims Dept Estes Express Lines
we have been instructed to have this freight returned to the shipper.Thank you,Heather W[redacted]Claims Dept.
Revdex.com:
I have reviewed the offer and/or response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Home Depot didn’t pay for a rental wile the package wasn’t delivered on time I did, so I still request the refund for the 5 day rental equipment that I had to pay because your company help my freight that included my equipment for 5 days when I could have simply picked it up.
Original PRO number for the lost/stolen/never received shipment: [redacted]PRO number for the replacement shipment (which I picked up yesterday at the Estes terminal in Washington PA, to avoid having the delivery agent handle it again): [redacted][A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
This complaint is in regards to claim #[redacted]. We have contacted the broker for this shipment ([redacted]) and have sent a settlement proposal. They will be in touch with their client.Thank you,Heather W[redacted]Claims Supervisor Estes Express Lines
Revdex.com:
I have reviewed the offer and/or response made by the business in reference...
to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I personally watched the Estes delivery person use the box cutter knife and rapidly cut the wrapping of the speaker. Further, the speakers were specially wrapped to prevent any damage during transit, per Definitive Electronics. If Estes believes they did not cause the damage, I need to be provided their complete report that substantiates their conclusion.]
Regards,
[redacted]
Our records indicate this freight was signed for with no shortage exceptions on the return pro number. Based on that information, the claim was declined.Thank you,Heather W[redacted]Estes Express Lines
This complaint is in regards to Estes claim #[redacted]. The shipment delivered clear and was signed for in good order at time of delivery. We investigated the claim and didn't find evidence of carrier liability.However, in an effort to conclude this claim we can offer to pay [redacted] (1/2...
the claim amt) to settle this matter.Let me know if agreeable for payment.Thank you, Heather W[redacted]Claims Dept Estes Express Lines
We have reviewed the claims and we are not liable. We have given all the information to the claimant for the reasons of declination.Thank you,[redacted]
[redacted]
[redacted]
The tracking number given is not valid. Please contact EFW claims supervisor:[redacted] – Supervisor EFW Corporate Administration Estes Forwarding Worldwide (EFW) | OFFICE: 855-433-9669 Ext 4596She will be able to assist you.Thank you, [redacted]Claims Dept.