Guitar Center Inc

Review: Three issues in total1) order #11[redacted]06_U was listed under Electric Guitars as "squire vintage modified jaguar black" however a bass guitar was delivered. I ask that the correct guitar be delivered. 2) order #109663203_U was listed as "Jay Turser telecaster sunburst" This guitar is not a telecaster, it only shares the body style of a telecaster. My confusion with the name was that there are often "signature" guitars of certain musicians that are put out (example in the telecaster style: [redacted] to name a few).To call this guitar a telecaster would be like selling hydrox as oreos and there are examples on their site of non Fender/Squire products using language like "TL Style and TELE Style". I request when I return the item the shipping also be refunded. 3) order #H95538 10 pack of guitar stands was packaged poorly for shipping and one stand broke and others sustained damage. Because the least costly method to return these items is to the closest store (Syracuse NY) I would ask that the cost of gas also be reimbursed for the round trip to return these items (combined shipping to me was approx $45...using that as an estimate for return shipping).Desired Settlement: 1) I would like them to supply me with the item that was sold to me (Squire Vintage Modified Jaguar Electric Guitar) in either a used or new form as soon as possible. 2) To refund the cost of shipping of the "Jay Turser Telecaster"3) It would be really nice if I didn't have to return all 10 Guitar Stands in order to get just 2 replaced. Finally, greater care by their guitar experts when posting items for sale online.

Business

Response:

We would be more than happy to return the two guitars in question as well as refund the shipping. We will also look into alternatives or an exchange for the two defective guitar stands the customer received.

Business

Response:

Customer visited his local store and returned the guitars in question. The store comped him a new guitar stand to replace the one damaged in shipping. I have been in communication with him and we are still searching for a suitable replacement Jaguar guitar.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10023583, and find that this resolution is satisfactory to me.

I have returned the guitars listed in the complaint to the Syracuse store and the guitar stand was replaced with another. I have also been refunded the shipping cost of the Jaguar.

Review: I placed an order for one item on 4-7-14. My credit card statement shows two charges, the first 4-7-14, the second on 4-8-14 for the same amount. The company shows two order numbers as well. I have corresponded with them repeatedly about the overcharge and they are making excuses instead of crediting my credit card account.Desired Settlement: Credit in the mount of $103.93 to my Discover card.

Business

Response:

Customer emailed in to Guitarcenter.com, she was not aware they had received both guitars and has decided simply keep them.

Review: I bought a set of sperzel locking tuners on aug 20, 2013. Today jan 23, 2014, I finally came around to getting the product installed on the guitar when I found out it was not the right fit. I called guitar center to see if I could exchange it for a different one but they refused. They said that the exchange policy on that product had expired. I explained to them that on the day that I purchased it we were in the process of moving to a different house, then when I finally got to unpacking my stuff from the storage today I found the locking tuners and tried to install it on my guitar and they did not fit. The technician that I spoke to was Tim Peterson. He told me that on my receipt their was a 30 return policy on it. I checked my receipt and there was nothing on it about the return or exchange policy. The Sales number is [redacted]2. All I want is to exchange the product. The product is still brand new in the box and never been used.Desired Settlement: Refund or exchange.

Business

Response:

The Covina store processed a return for the customer on 01.28.14 and the customer used the funds to purchase some new tuners that worked for his guitar.

Review: Hello to whom it may concern, I purchased a Simmons Electronic Kit in the start of July 2013 from Guitar Center. After a few days of light playing the bass drum pad stopped working. I had purchased an extended warranty a $69.99 value to address any issues of this type. When I emailed Simmons support they had told me that what I purchased is a new model and replacement parts would be in by the end of August and shipped in September we are now October 16, 2013 no response from the company no follow up, nothing. When I asked about the wait time the Simmons representative claimed they didn't know how long it will take. I was then told to return it back to Guitar Center which has a 30 day return policy we were far past 30 days at that point and in fact was an inconvenience considering how many parts and pieces there are to disassemble. I would very much like my replacement bass drum pad with mount for my Simmons SD5X Model Electronic Kit, Guitar Center should not be selling extended warranties on models that don't have parts available right away that't money down the drain for me and all I want is this to be rectified asap, when I searched for Simmons Drums on Revdex.com.com it gave me this business info. Don't know who is responsible for this but would like to see it resolved I plan on spending countless dollars at Guitar Center over the next few years as I have been in the previous years so I hope they will take care of me soon.Desired Settlement: New bass drum pad and mount for Simmons SD5X Electronic Kit (paid for through extended warranty I paid extra $69.99/2yrs for this service)

Business

Response:

We have a brand new replacement kick reserved for the customer at the Northridge CA location. All he'll have to do is bring in the damaged unit and swap it out for the new one. I spoke with the customer and he's happy with the resolution.

"Terrible policies. Their "REPLACEMENT" plan is really only a return postage to manufacturer plan BEWARE deceptive wording!

Also be aware that, if You talk to 6 different employees, You're likely to get 3 or, 4 different answers.

We were told by employees at their SE Denver, CO. store that We'd most likely be given an e-check refund on Our product.

I just wanted a non-defective replacement!!

Their "REPLACEMENT" plan administrators; however, wanted "ME" to get an RMA from the manufacturer and they'd pay return postage to the manufacturer only.

I could have done all that without GC!

One of their customer service reps. had the nerve to offer a refund of the replacement plan!! - duhhhh.

When I suggested they change the name of the plan from REPLACEMENT to paid postage plan they weren't too happy."

I ordered one guitar from Guitar Center. Order # S20222066. They said they have to ship it from their warehouse while I order. After one day, I got another email saying that the item is out of stock in there warehouse as well. I had to wait one day to get that email. While ordering, they couldn't find that they don't have that item in their warehouse as well. I was wondering, what a pathetic website they have. I would have order that item from amazon.com instead of this. Now I'm thinking, whatever the items we are seeing in their website, it may not have in there warehouse as well. Looks like their site is not updated. So if we order any item, we have to wait long time to get that. Now for this order, the manufacture has to make it and ship it to their warehouse. After then they have to send it to their store. So until then whatever I planed everything screwed up. This is a very bad experience I ever had. Thanks Guitar Center for this awesome experience. I am not satisfied with this order.

Review: Guitar Center advertised a promotion Labor Day weekend 2014.They offered no interest financing on their Guitar Center credit card for 24 months.I took advantage of the offer & after 6 months of my purchase I was billed interest on my purchase. I contacted Capital One (The issuer of the card) & was told by them to contact the store. I did that & spoke to a store manager named R** who works at the Guitar Center in Plymouth Meeting, PA where the purchase was made. He was supposed to take care of it & contact the corporate office for Guitar Center. After a few follow ups I was assured it would be taken care of. It has been since March & I am still being billed interest (over $120 so far).I wanted to file a fraud complaint since neither Guitar Center or Capital One will honor their advertised offer.Desired Settlement: I want all fees & interest refunded.

Business

Response:

Dear Mr. T[redacted], Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you have experienced within our Guitar Center store. After a bit of research, it appears that you communicated with a member of our management team, Mr. K[redacted], via email. In the email, Kenneth explains that he would be working with Capital One to resolve this situation for you. I see that Kenneth has committed to contacting Capital One beginning Wednesday, July 8th, when he returns to his Guitar Center store and has access to your account. I will continue to monitor this situation and update you as soon as possible with our resolution. In the mean time, if you have any questions or concerns, please do not hesitate to contact me. Best, W[redacted]Customer Service Supervisor[redacted]@guitarcenter.com

Review: I ordered a bass guitar via phone from this location on 03-23-15 and I was told that I would be getting a brand new bass. The bass showed up with various damage on it including dents, dings, scratches, etc. I contacted the store manager and he was very rude about the situation and not helpful at all. He also went on to tell me in an email that I was responsible for paying to ship the item back or that I would have to take it to a store and return it. Both of these things are unacceptable. The salesperson lied about the condition of the bass and I should NOT have to pay out of my pocket to ship it back. And the nearest Guitar Center location is 30 minutes away. I DO NOT have the time to drive that far away to return something nor should I be expected to when it's clearly their fault because they lied about the description. This stores behavior is unacceptable and the store manager should be fired. To take up for an employee that did something wrong and expect it to be the customers problem is unacceptable also. I want a full refund and them to pay for return shipping as they should.

Product_Or_Service: Gibson bass guitar

Order_Number: Referencing sales tiDesired Settlement: DesiredSettlementID: Refund

Full refund and return shipping paid for by Guitar Center ASAP.

Business

Response:

The store has issued a return label to the customer. The bass was received by the store and the funds are on their way back to the customer's card. The store manager will be in direct contact with the customer from here on out.

Review: My recent purchase of a used Traktor Kontrol S8 has been nothing less than a nightmare. I ordered the item on-line which cost me a bit more for next day shipping and am very dissatisfied with this purchase. The S8 I believe, was used as an in-store demo and the serial numbers for product activation were utilized. When I tried to enjoy my purchase, I was unable to because, I CANNOT register it. I called the on-line customer service number and that's where the problems began. The rep proceeded to tell me there was absolutely nothing he could do after placing me on hold for 15 minutes then gave me a bogus number for the store the item originally shipped from. I called the Connecticut store but because the item was not purchased there, they could do nothing but give me the Chicago store number where I was told to contact Native Instruments directly to resolve this issue. Why should I be held responsible for the unprofessional way this item was sold to me? The equipment I purchased does not work for me and the &989.79 I paid for it was a waste of money unless they do their job to correct this issue.

Product_Or_Service: Traktor Kontrol S8

Order_Number: 104510295Desired Settlement: DesiredSettlementID: Replacement

I absolutely need the serial numbers released from Native Instruments NOW!! and expect them to do this for me.

Business

Response:

The customer returned the Used item and purchased a new one shipped from our online warehouse. I've provided Mr. [redacted] with my direct contact information and advised him to contact me personally should there be anything else I can do to help.

Review: Guitar Center distributed a coupon advertising 20% savings, when I attempted to utilize coupon to purchase Yamaha MOXF8 listed 1699.99 business claimed product was not covered despite the fact there was a published exclusions list and this product,nor product manufacturer was included on said exclusions list.

sales agent then lied about the item being out of stock despite the fact they'd already confirmed it's availability for pick up in san francisco.Desired Settlement: I'd like to purchase my item at the advertised price of 20% off 1699.99 and pick it up for no additional shipping charges in san francisco.

Business

Response:

Dear Mr. F[redacted], Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you have experienced with your recent Guitar Center item inquiry. After reviewing your account, I do see that you spoke with a member of our management team regarding the purchase of a Yamaha MOF8 synthesizer. After reviewing the information regarding the 20% promotion, it does appear that Yamaha is part of our manufacturers exclusion list and chose not to participate in that particular promotion. Additionally, according to our records, the 20% promotion that you wished to redeem had expired on December 16th and was no longer active during the time of your purchase. This could have also caused difficulties when you attempted to place your order. I do see that you've attempted to purchase the Yamaha MOF8 multiple times. Though we are unable to discount Yamaha's products, we do carry many other brands of 88 key synthesizer's that you may be interested in . If there is another brand that you might be interested in, I would be more than happy to get you the best deal possible. Again, I apologize for the inconvenience you have experienced. If you have any other questions or concerns, please do not hesitate to contact me. W[redacted]Customer Service Supervisor[redacted]@guitarcenter.com

Consumer

Response:

Review: 11001415

I am rejecting this response because: valid thru 12/17. see attached. further lies.

Regards,

R[redacted]

Business

Response:

Dear Mr. F[redacted], Thank you for your reply. As I said in my previous response, regardless of the timeframe in which the promotion expired, the manufacturer in question does not participate in Guitar Center promotions. We are unable to discount Yamaha products, and the information provided to you when you contacted us was correct. I would be happy to look into honoring your promotion on an item that would have qualified for the discount. If you have any interest in a different manufacturer, please let me know. Additionally, if you have any other questions or concerns, do not hesitate to contact me. W[redacted]Customer Service Supervisor[redacted]@guitarcenter.com

Consumer

Response:

Review: 11001415

I am rejecting this response because: Yamaha manufacturer is NOT included in the exceptions for the promotion expiring 12/17/15. I would like to know the purchase cost of the Yamaha MoxF8 at the maximum discount available to a GC customer. Once again the original promotion is attached to this message. Please note the mfg. exceptions listed does not included the desired product manufacturer advertised by Guitar Center.

Regards,

R[redacted]

Review: Advertising not honored. Purchase made from website said get guitar bucks with purchase 10 for every 50 dollars spent. I spent 150 dollars a big reason for me purchasing and not honoring what was advertised on website.Desired Settlement: 30 dollars in guitar bucks as advertised at time of purchase.

Business

Response:

Attempted to contact the customer multiple times and have not heard back. Qualifying purchases made during the promotion period will qualify for Guitar Center Bucks that will be sent out to customers in March. This is why the customer has yet to receive the Guitar Center Bucks.

Review: On August 15, 2013, I made a $609.89 purchase at a Guitar Center store located on Route 4 East in Paramus, NJ. It was for a brand new DW DWCP9002 (aka DW9002) Double Pedal. Since making the purchase, I was informed by their salesperson (via the manager) that the item's long standing price has dropped significantly this month to $379.99. Not to mention, if I were to sell this item privately, its current worth is a measly $174. The pedal is still relatively brand new (I used it briefly as my own learning aid) and I'm out a couple of hundred bucks. I feel that I overpaid for the item in-store. I also, think it's unfair that they can sell the same product in their 'used inventory' section online for $399.99. As a result, I will no longer be their customer; as I find their retail approach deceptive. Ps.,This is the second time I overpaid for an item from Guitar Center. The first time, I naively thought I was buying a well made guitar. I eventually found out through colleagues that the guitar I purchased is considered 'b-stock'; because the fret ends weren't properly finished (which I had to have a guitar technician repair for me at my expense). I paid full price for that guitar, too, when I should've been offered a b-stock price.Desired Settlement: I think I should allowed to return the item for a full refund (not store credit), because, I no longer want their business.

Business

Response:

The store processed a return for the customer and resold the pedal at the NEW clearance pricing of $379.99. As a result, the customer was refunded $203.30.

Review: On 9/1/15, I ordered 1 Powerpod 820/S710 PA (sound system)with ADH Repair Plan 36 month and 3.5mm to Dual RCA Cable for the event. The order number is GC10256731. I expected to get the products in 3-5 business days as they promised. I have planned out everything for the event. However, the products did not arrive as they promised. I called the customer service and they asked me to wait, told me that they will call me back. They didn't. I called them again on 9/10/2015 (Thursday). They said they will ship out on that day. I expected to receive on Friday morning again waited patiently. But they didn't and I called back to the Company and they haven't shipped out yet. They have ruined my plans and it costs me a lot of money, I lost the customers and the reputation as I am working as a DJ. The only thing they could do was to say, "Sorry." It didn't help me anything at all. I am not satisfied with this company's customer service and do not wish to purchase anything ever again.Desired Settlement: Please provide the product as requested.

Business

Response:

Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you have experienced with your recent Guitar Center order. After reviewing your account, I do see that you ordered the Powerpod 820/S710 PA package. After a bit of research, it appears that this portion of your order hasn't shipped due to a system error. I have reached out to our shipping team and requested that they manually pick, package and ship your order with next day air, free of charge. I have received confirmation from our shipping manager and your order will be shipping out first thing tomorrow morning. You will receive a shipping confirmation email once your order leaves our warehouse. Since the order has been expedited, the tracking information will likely update with an ETA shortly before it is actually delivered. Orders that ship ground, receive tracking updates with each hub that the shipping carrier checks into. Since your order is shipping air, it will not update until it reaches the hub located in Indianapolis.Again, I am very sorry for the trouble you have been caused with your order. We are taking the necessary steps to control these sort of system errors in the future. At this time, if you have any other questions or concerns, please do not hesitate to contact me. Best, W[redacted]Customer Service SupervisorW[redacted]@guitarcenter.com

Review: Last night (4/2) I ordered a 2013 Les Paul Studio in Ebony with Gold Hardware from Guitar Center online for $599.99+tax. My order showed as "approved" online, I received a confirmation email, and I was charged for the product. This afternoon (4/3) I received a cancellation notice from Guitar Center which stated my order had been cancelled because "Unfortunately, due to the great deal these items sold out and we do not have inventory to fulfill your order." Guitar Center offered a $20 credit for the trouble. My problem is that, right now, Guitar Center shows the exact same guitar (model year, color, options) as in stock at a higher price of $1199.99. I have a screenshot of the price/model from yesterday to back up that the guitar that is currently showing as in stock is in fact the exact same guitar that Guitar Center told me was out of stock. This is an incredibly dishonest and unethical practice, as clearly the email I received today is a blatant lie.Desired Settlement: I would like Guitar Center to honor my order.

I for one will never do business with Guitar Center again. They sell cheap poorly made products and the support is abysmal. In my case I bought my Grandson a Etude Student Clarinet, it started to fall apart by his second semester in beginner band. Guitar Center refused to offer any support what so ever. Frankly I would have come out ahead by buying a used clarinet at a [redacted] shop.

Review: We purchased a guitar and all accessories individually at your location in Barlett, TN, mid-October. At the time of our initial purchase, a store associate finally assisted us in making a decision after we had waited for 30 minutes because we do not know anything about guitars. Although we insisted on a full-size guitar for our eight-year-old daughter for Christmas, he pressured us on buying the smaller guitar. So we made the purchased but changed our mind after seeing a full-size guitar starter pack featured in the Black Friday ad. We decided to return the merchandise we previously purchased and buy the less expensive one that more appropriately suited our needs.When we attempted to trade the merchandise for the inexpensive starter pack we were informed by the same associate that we initially dealt with that we would be unable to return the untampered gift. Apparently, we were outside the 30-day return policy that was not printed on the receipt, explained to us, nor highlighted in the brochure we received at the time of purchase. The associates even instructed us to go online to read it if we wanted to read it. After explaining the policy that was not readily available to us, the store associate proceeded to offer to sell us a more expensive product and he would indeed allow us to make a trade. While leaving the store after horrible customer service, we spotted the return policy posted on an adjacent wall that clearly stated a 45-day return policy, which was only a three-day difference, not a 30-day return policy as the store associate had told us. We have called the online customer help center to resolve the issue. The lady we spoke with said someone would reach out to the store and return my call within 24 to 48 hours. I did receive a call back the same night during a work meeting, but when I called back roughly 5 minutes later I was told no one contacted me from the store, I was asked how did I get the number, and when I asked to speak to the store manager he/she was not available. I have repeatedly contacted the store. I have been given the run around for a week now, since 11/29/2015. At this point instead of exchanging my items, I would simply like to return everything for a refund. I have experienced indigent customer service at this location and with their headquarters. I would not like anything more to do with them any my business is no longer available to the Guitar Center.Desired Settlement: Complete Cash Refund.

Business

Response:

Dear Mr. W[redacted], Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you have experienced with your recent guitar center purchase. It is very important to provide the best service to all of our musicians both young and old, and I want to make sure that your daughter has everything she needs to be successful. I have contacted the store whom originally assisted you, to see if their management staff would be able to reach out and help get you taken care of. I received confirmation today, from the customer service manager A[redacted] and he informed me that he did have the opportunity to speak with you. In speaking, you and A[redacted] were able to find a solution and it sounds like you will be working together to get a replacement for your daughter. At this time, I believe that your situation is in the process of being resolved. If you have any other questions or concerns, please do not hesitate to contact me. Again, we appreciate your feedback and will ensure that similar situations do not occur in the future. [redacted]Customer Service Supervisor[redacted]@guitarcenter.com

Business

Response:

Dear Mr. W[redacted], Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you have experienced with your recent guitar center purchase. It is very important to provide the best service to all of our musicians both young and old, and I want to make sure that your daughter has everything she needs to be successful. I have contacted the store whom originally assisted you, to see if their management staff would be able to reach out and help get you taken care of. I received confirmation today, from the customer service manager A[redacted] and he informed me that he did have the opportunity to speak with you. In speaking, you and A[redacted] were able to find a solution and it sounds like you will be working together to get a replacement for your daughter. At this time, I believe that your situation is in the process of being resolved. If you have any other questions or concerns, please do not hesitate to contact me. Again, we appreciate your feedback and will ensure that similar situations do not occur in the future. [redacted]Customer Service Supervisor[redacted]@guitarcenter.com

Review: On July 19th, 2014, I purchased multiple products from Guitar Center (Sales No.: seven-eight-five-zero-zero-three-four-one-six-two). On July 28th, 2014 I returned the products to Guitar Center; however, I was fraudulently charged a restocking fee of $43.93 despite the company policy illustrating that I should have received a full refund.Desired Settlement: I am seeking a full refund in addition to a substantial credit for the inconvenience. If we do not arrive at an amicable resolution, I intend to litigate this matter.

Business

Response:

The customer has been contacted and was sold two new speakers and the original Used pricing.

Consumer

Response:

Review: 10651399

I am rejecting this response because: The business' response does not address the actual complaint. The dispute is that the business did not issue a full refund according to their very own policies and procedures as illustrated in the supporting documentation forwarded with the complaint. The business needs to address this issue and needs to refund the full amount due.

Regards,

D[redacted]

Business

Response:

Dear Mr. C[redacted], Thank you for bringing your concerns to our attention. I apologize for the inconvenience you've experienced with your recent Guitar Center order. I have contacted the manager of store # 785 in Port St. Lucie, and he will be issuing a full refund for the restocking fees that you received. You should receive your refund within 5-7 business days. If you do not receive your refund, please do not hesitate to contact me.Please let me know if you have any further questions or concerns. W[redacted]nCustomer Service Supervisor [redacted]@guitarcenter.com

Review: On July 11th 2010 I purchased a two year extended warranty from Guitar Center (Kalamazoo 5800 S Westnedge Ave Portage MI) for a Line6 Relay G50. The price for the extended warranty was $59.99. In October the unit broke. It was a defective wire that cost around $30.00. I contacted Guitar Center customer service and they advised me to contact Pro Coverage (The company that handles the returns for Guitar Center). I mailed the whole unit back with the broken wire to Pro Coverage and on October 14th 2010 I the unit was received at Pro Coverage in Garland TX. I received my replacement card that contained a store credit for the amount of a replacement Line6 Relay G50 on November 15th 2010. I went back to Guitar Center and bought the same unit that I had before (Line6 relay G50). I was shocked to find out that the two year extended warranty had ended because I had returned the unit (even though it was only four months since I had purchased the warranty and the unit). The Guitar Center sales person informed me that once I had mailed in the unit for replacement it ended my warranty. I never received any documentation regarding this policy nor was I told of Guitar Centers policy regarding ending of the two year warranty when I purchased the extended warranty. When I called Guitar Center's customer service I spoke to a Michelle and then a supervisor named Scott who was of no help. I think that Guitar Center should at least extend the warranty another 18 monthsDesired Settlement: See Complaint Text

Review: I made 4 purchases (order numbers: 103024081, 103024186, 103026655 and 103026938) from Guitar Center back in April this year when there was a promotion. I should have received 4 coupons (e-certificate) for those orders, however none of them were delivered to me as stated in their advertisement. So I contacted them in May (Support Ticket #2058210) regarding this. At first they refused to send me the e-certs and they claimed that those orders didn't meet the requirements. However according to the advertisement those orders were for sure qualified. They later admitted that their email system had some issues causing the coupons missing, so they sent me a $30 e-cert for just one order (the only one that was shipped directly to my home, and others were store pickup orders, although all were placed online). I asked for the missing 3 coupons, but they claimed that I should go to local store to claim the coupons, which was not mentioned in the advertisement. So I had ~20 emails back and forth communicating with them. I've never received the other 3 missing coupons and they didn't reply to my emails.Desired Settlement: I need my coupons. What Guitar Center did was totally unprofessional and unacceptable.

Business

Response:

We were able to locate the missing eCertificates totaling $50.00 which have been forwarded to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10206982, and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a guitar tuner from the guitar center website for my son. He needed the tuner ASAP so I did pay the almost $15 for the overnight shipping. It was after 5 on Thursday March 6 when the order was placed so I knew I might not get it till Saturday. Saturday came and went and no package. I contacted customer service and let them know I had not received my package. After a series of run around emails I finally just gave up on getting any answers that made sense. In one email the guitar center customer service associate sent me I was asked what would make me happy and I told them I wanted my money back for the overnight shipping. I was just told in a recent email I would not get that but I would get 12% off my next purchase. I had already informed them I would NOT be buying anything else from them, so this 12% off will not help me at all. When I choose to receive the overnight shipping nowhere on their website did it say I might not get it if the order was placed after a certain time, or it being close to the weekend or whatever excuse they come up with. I simply want my $15 refunded.Desired Settlement: I would like the overnight shipping cost refunded to me.

Business

Response:

We have refunded the shipping charge of $14.98 back to the customer's card. The funds should post to their account in 3-5 business days. We've emailed the customer to let him know the refund has been processed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9962905, and find that this resolution is satisfactory to me.

Regards,