GumRoad

The Revdex.com is a massive grift

I have attached the letter that the credit card issued for me so that Gumroad can see that it is not my bank that is withholding their payment.My initial complaint stands - Gumroad denied me access after I withdrew the dispute and after the credit card company reversed the charge back

Complaint: [redacted] I am rejecting this response because: I withdrew the dispute on [redacted] *** and have made paymentAccording to my credit card company, YOUR merchant back must claim the moneyThe chargeback was reversed, which I have explained multiple times in e-mails since you don't offer phone supportPlease note that the charge is NOT made to Gumroad on the statementThe charge was to Bootcampworkouts - so you are awareI am awaiting a letter from my credit card company explaining this to you again so that you understandAnd calling customers liars is very unprofessional Sincerely, [redacted]

We never said we would not give the customer accessThat's a lieWe told her that the chargeback had not fully reversedThis is what happens with chargebacksIf she has an issue with how chargebacks work, she can file a Revdex.com complaint against her bank and her bank's processor

We never said we would not give the customer accessThat's a lieWe told her that the chargeback had not fully reversedThis is what happens with chargebacksIf she has an issue with how chargebacks work, she can file a Revdex.com complaint against her bank and her bank's processor.?

We've answered literally every email you've written to usWe've told you what you need to do, and you don't reply to us [redacted] ***

We've answered literally every email you've written to usWe've told you what you need to do, and you don't reply to us.? [redacted] ***

Complaint: [redacted] I am rejecting this response because: The response is not a) true ? and b) does not reflect any level of professionalism and furthers my claim that the company is lacking in customer service.I have all of the e-mails that outline the truth to my complaint Sincerely, [redacted] ?

The customer is lying

Complaint: [redacted] I am rejecting this response because: Gumroad has not paid Game Face any money, they have not submitted any money into the bank account that I put on their websiteThey said that [redacted] Bank was keeping them from making a deposit into my business accountI went to the bank and the bank verified for the 2nd time that they do not have anything what so ever on the account that is keeping Gumroad from making a deposit into my accountGumroad is suppose to deposit money into my account every Friday, the bank verified that they have not deposit any money into my account in weeksI have a letter from the bank stating that everything I said is correctGumroad is stealing my money from me right in front of my faceI am going to take legal actions against themI appreciate your help and I will be in touch with you.? Sincerely, [redacted]

We've been working on [redacted] case from the moment he emailed us about itHe is merely being impatient with how slow the payment process is taking.? We are in no way being deceitful or slow on thisPaying out to customers is complicated and we are doing our best to move the payment forward.?

Complaint: [redacted] I am rejecting this response because: Gumroad has not paid Game Face any money, they have not... submitted any money into the bank account that I put on their website. They said that [redacted] Bank was keeping them from making a deposit into my business account. I went to the bank and the bank verified for the 2nd time that they do not have anything what so ever on the account that is keeping Gumroad from making a deposit into my account. Gumroad is suppose to deposit money into my account every Friday, the bank verified that they have not deposit any money into my account in 3 weeks. I have a letter from the bank stating that everything I said is correct. Gumroad is stealing my money from me right in front of my face. I am going to take legal actions against them. I appreciate your help and I will be in touch with you. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This complaint has been resolved
Merchant is expected to remit funds tomorrow, June
Thank you,
***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This complaint has been resolved
Merchant is expected to remit funds tomorrow, June
Thank you,
***

Complaint: ***
I am rejecting this response because: I have done what I can do on my endI submitted proof that I made payment to you - as you can see by the credit card payment that was submitted to you through my credit card company.I was informed that You now need to contact your bank to have them release the money, so it is my understanding that you need to contact your bank.I have done what I needed to do on my part to prove that I did pay you.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have done what I can do on my endI submitted proof that I made payment to you - as you can see by the credit card payment that was submitted to you through my credit card company.I was informed that You now need to contact your bank to have them release the money, so it is my understanding that you need to contact your bank.I have done what I needed to do on my part to prove that I did pay you.
Sincerely,
*** ***

We have already dealt with the customer in question and they are being paid as I type this.

There were issues between our payment processor and *** accountWe told her to remain patient as we dealt with them and she immediately threatened us with legal action

I have thoroughly explained the situation to this userHe does not want to cooperate with us on the matter and is not being honest about how we are dealing with the situation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
However the reason they've mentioned (email server error) looks like a cheap excuse
Sincerely, *** ***