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Hello [redacted] and the Revdex.com, Regarding MD Revdex.com case # [redacted] ; [redacted] RESULTS In response to this complaint, we will not be reaching out to [redacted] We recently spoke with [redacted] on after she had filed this complaint, but before our receipt of the complaint and were able to resolve her concerns BACKGROUND INFORMATION Prior to filing this complaint, [redacted] ’s electric account was enrolled in PALMco’s service on Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing [redacted] electric account on We spoke with [redacted] on **in regards to her accountWe advised [redacted] that she agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service upon completion of a TPV recording [redacted] requested the cancellation of her account which was processed promptly and without penaltyWe advised [redacted] that it is per the determination of her utility, BGE, to schedule an end date on her account [redacted] requested we send a copy of the Terms and ConditionsWe reminded [redacted] that the Terms and Conditions were sent to her in her welcome package upon enrollment [redacted] understood, thanked us, and the call was endedPer the determination of BGE, [redacted] ’s electric account stopped receiving PALMco’s service on On 022016, we spoke to [redacted] in regards to her accountWe advised her that per the determination of BGE, her electric account stopped receiving PALMco’s service on As a courtesy, we reviewed [redacted] ’s account for potential creditUpon review, we offered [redacted] a credit of $for billing cycles **2015-12016, which would be mailed in the form of a check [redacted] was satisfied with the credit, thanked us, and the call was ended On we spoke with [redacted] regarding her account [redacted] advised us she was not satisfied with our previous credit offerAs an additional courtesy, we offered to re-review her account for any additional credit(s)Upon review, we offered [redacted] a credit of $for billing cycles 112015-12016, which would be mailed in the form of a check This would void out our previous credit offer of $63.84, offered on [redacted] accepted the credit, thanked us, and the call was ended Contrary to this compliant, [redacted] ’s electric account was enrolled in PALMco’s service at a variable rate with no guarantee of savings, upon completion of a TPV RecordingAdditionally, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our servicePALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollment We apologize to [redacted] for any displeasure she may have experiencedPALMco values all of our customers and does our best to provide quality service Please let us know if the Revdex.com would like any further information Thank you [redacted] ***

Regarding OH Revdex.com Case # [redacted] ; [redacted] Palmco’s Customer Service staff has been in contact with [redacted] over the past week Most recently, a supervisor spoke with [redacted] on Thursday, 9/**, to help address her concerns We went over the terms of her enrollment from February 2017, in which she completed a verification call and indicated her acceptance and understanding of the terms of Palmco’s variable rate program, which does not guarantee a rate lower than the utility We advised [redacted] that her service with Palmco would be cancelled, with no fee for cancellation, and that end dates are established by her utility company, *** As a courtesy, we advised [redacted] that we would rerate any final bills she receives to that of the rate of her utility This has the effect of returning the customer to the utility’s standard rate prior to the date of her cancellationWe received a copy of [redacted] ’s Revdex.com complaint on Tuesday, 9/** At this point, we have already addressed [redacted] ’s concerns However, we will still follow up with [redacted] following the receipt of her final bills to ensure that she understands any adjustments which we will be applying to her accountThank you

RESULTS In response to this complaint, we spoke with [redacted] daughter, [redacted] , on We advised [redacted] that [redacted] account was enrolled in PALMco’s service at a variable rate with no guarantee of savingsAs a courtesy, we offered to re-review [redacted] account for a potential courtesy creditUpon review, we offered [redacted] a revised courtesy credit of $toward [redacted] account for the billing cycles of 82015, which will be sent in the form of a checkAs an extended courtesy, we offered to review [redacted] final bill as well, should she be unhappy with it [redacted] accepted our offer, thanked us, and the call was ended BACKGROUND INFORMATION Prior to filing this complaint, [redacted] electric account was enrolled in PALMco’s service on On 112015, after receiving PALMco’s service for nearly eight months, [redacted] contacted our office for the first time in regards to her account, and stated that she was unhappy with her rateWe reminded [redacted] that her account was enrolled in PALMco’s service at a variable rate with no guarantee of savings [redacted] requested the cancellation of her account, which was processed promptly and without penaltyWe advised [redacted] on the cancellation process and that it’s up to her utility, PPL, to determine an end date [redacted] thanked us and ended the callPer the determination of PPL, [redacted] electric account stopped receiving PALMco’s service Shortly after we spoke with [redacted] , on 112015, we received a call from her daughter, [redacted] , in regards to the account [redacted] wanted to know how her parents’ account was enrolled in PALMco’s service, and we advised her that it was enrolled upon completion of a TPV recording [redacted] requested the cancellation of the account, which we advised was already requested by [redacted] , and would be processed promptly and without penaltyAs a courtesy, we offered to review [redacted] account for a potential courtesy creditUpon review, we offered [redacted] a courtesy credit of $towards [redacted] account for the billing cycles of 92015, which would be sent in the form of a checkHowever, [redacted] declined our offer, stated her husband would contact us, and ended the call Contrary to this complaint, [redacted] electric account was enrolled in PALMco’s service at a variable rate with no guarantee of savings, upon completion of a TPV recording by her husband, J [redacted] Additionally, [redacted] were sent all of the necessary information regarding PALMco’s supply following enrollment in our servicePALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollment Please let us know if the Revdex.com would like any further information Thank you [redacted] [redacted]

Regarding case # [redacted] ; [redacted] *** RESULTSIn response to this complaint, we attempted to reach [redacted] on and but were only able to leave messagesWe will continue to reach out to [redacted] until an amicable resolution has been reachedBACKGROUND INFORMATIONPrior to filing this complaint, [redacted] ***’s gas and electric accounts were enrolled in PALMco’s service on 092014, upon completion of a supply agreementShortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing [redacted] ***’s gas account on and her electric account on On 052015, after receiving PALMco’s service for more than six months, we received inbound cancellation requests for [redacted] ***’s accounts from her utility, ***Those requests were processed promptly and without penaltiesPer the determination of ***, [redacted] ***’s gas account is scheduled to stop receiving PALMco’s service on and her electric account is scheduled to stop receiving PALMco’s service on On 052015, we received a call from [redacted] for the first time since PALMco began servicing her accountsWe reminded [redacted] that she enrolled her accounts in PALMco’s service at a variable rate with no guarantee of savings upon completion of a supply agreement on **We also reminded [redacted] ***, per the determination of ***, her gas account is scheduled to stop receiving PALMco’s service on and her electric account on As a courtesy, although not customary for cancelled accounts, we offered to review [redacted] ***’s accounts for a potential courtesy creditUpon review, we extended [redacted] a total courtesy credit of $towards her accounts and a $ [redacted] gift card but [redacted] didn’t accept our offer, and instead requested to speak with a supervisorWe advised [redacted] that all of our supervisors were busy at the moment and one would return her call in the order in which it was receivedA short while after, one of our supervisors returned [redacted] ***’s call but during their conversation, [redacted] informed them that she was busy and will call our office back and the call was endedShortly after, we received this complaintContrary to this complaint, neither PALMco nor our representatives misrepresent or mislead our customers [redacted] agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service upon completion of a supply agreement on **Additionally, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our servicePALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollmentWe apologize to [redacted] for any inconvenience she may have experienced due to the increases in her billsPALMco values all of our customers and potential customers, and we do our best to provide quality servicePlease let us know if you would like any further informationThank you.Compliance

[redacted] [redacted] RESULTS In response to this complaint, we spoke with [redacted] on and 62015, respectively After receiving PALMco’s service for over seven months, on we spoke with [redacted] for the first time in regards to her accountWe advised [redacted] that she agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service upon completion of a TPV recording [redacted] requested the cancellation of her accountsThis request was processed promptly and without penaltyWe advised [redacted] on the cancellation process and that it’s up to [redacted] ’s utilities, [redacted] and [redacted] ***, to determine her service end datesAs a courtesy, we offered to review [redacted] ’s accounts for a potential creditUpon review, we offered [redacted] a courtesy credit in the amount of $towards her gas account for the billing cycle of and $towards her electric account for the billing cycle of – 12016, for a combined total courtesy credit of $68.91, to be applied to the supply portion of the billIn addition, we offered to review [redacted] ’s final bill, should she be unhappy with it [redacted] accepted the offer, thanked us, and the call was endedPer the determination of [redacted] and PEPCO, PALMco will stop servicing [redacted] ’s gas and electric accounts on and 22016, in response to an email we received, we reached out to [redacted] and [redacted] to see if we could better assist them in their concernsWe spoke with [redacted] and offered to re-review his account for an additional courtesy creditUpon review, we voided out the previously offered courtesy credit of $from 12016, and offered [redacted] a courtesy credit of $towards his electric account for the billing cycles – and $towards his gas account for the billing cycles – 1/4/2016, for a combined total courtesy credit of $172.89, to be applied to the supply portion of the billIn addition, we advised [redacted] that we are willing to review his final bill, should he be unhappy with it [redacted] accepted the offer, thanked us, and the call was ended [redacted] and [redacted] agreed to a variable rate with no guarantee of savings when [redacted] enrolled in PALMco’s service upon completion of a TPV recording [redacted] and [redacted] were sent all of the necessary information regarding PALMco’s supply following enrollment in our servicePALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollment We apologize to [redacted] and [redacted] for any inconvenience they may have experienced due to the increases in their billsPALMco values all of our customers and we do our best to provide quality service Please let us know if the Revdex.com would like any further information Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Regarding case # [redacted] ; [redacted] RESULTS In response to this complaint, we will not be reaching out again to [redacted] ***We recently spoke with [redacted] on 122015, in regards to her concernWe reminded [redacted] that we previously offered her a courtesy credit of $for the billing cycle of – We advised [redacted] to contact our customer service line for an additional review after she receives the actual reading [redacted] seemed satisfied with this resolution, on the condition of a review of her account after she receives her final bill BACKGROUND INFORMATION Prior to filing this complaint, [redacted] ***’s electric account was enrolled in PALMco’s service on 42015, upon completion of a TPV recordingShortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing [redacted] ***’s electric account on On 122015, after receiving PALMco’s service for six months, [redacted] contacted our office in regards to her billWe reminded [redacted] that she agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service [redacted] requested the cancellation of her account, which was processed promptly and without penaltyWe advised [redacted] on the cancellation process and that it’s up to her utility, Potomac Edison, to determine an end dateAs a courtesy, we offered to review [redacted] ***’s account for a potential courtesy creditUpon review, we offered [redacted] a courtesy credit of $for the billing cycle of – Contrary to this complaint, PALMco does not rob customers [redacted] agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s serviceAdditionally, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our servicePALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollment We apologize to [redacted] for any displeasure she may have experiencedPALMco values all of its customers and we do our best to provide quality service Please let us know if the Revdex.com would like any further information Thank you

Hello [redacted] and the Revdex.com, Regarding case # [redacted] ; [redacted] RESULTS In response to this complaint, we attempted to contact [redacted] on and but were only able to leave messagesWe will continue to reach out to [redacted] in hopes of reaching an amicable resolution to this matter BACKGROUND INFORMATION Prior to filing this complaint, [redacted] ’s electric account was enrolled in PALMco’s service on 102014, upon completion of a TPV recordingShortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing [redacted] ’s electric account on On 072015, after receiving PALMco’s service for more than seven months, we received a call from [redacted] in regards to his accountWe reminded [redacted] that he enrolled his account in PALMco’s service at a variable rate plan with no guarantee of savings and that PALMco has no long term contract and no cancellation fees [redacted] requested his account be cancelledThis request was processed promptly and without penaltyWe advised [redacted] that it’s up to his utility, National Grid, to determine his service end dateAs a courtesy, we offered to review [redacted] ’s electric account for a potential courtesy creditUpon review, we extended [redacted] a total courtesy credit of $towards his account for the billing period – We advised [redacted] that this courtesy credit would be applied to the supply portion of his bill as a credit [redacted] understood, thanked us and the call was endedPer the determination of National Grid, [redacted] ’s electric account is scheduled to stop receiving PALMco’s service on Contrary to this complaint, [redacted] ’s electric account was enrolled in PALMco’s service at a variable rate with no guarantee of savings, upon completion of a TPV recording on Additionally, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our servicePALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollment We apologize to [redacted] for any displeasure he may have experienced due to the increases in his billsPALMco values all of our customers and potential customers, and we do our best to provide quality service Please let us know if you would like any further information Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, Jennifer B [redacted] ps--at this time it is acceptable, but I cant make a complete decision at this time until I see the actual reduction I too will wait for an actual reading

Regarding case # [redacted] ; [redacted] *** RESULTSIn response to this rebuttal, we spoke with [redacted] on We offered to review [redacted] ***’s account for a potential courtesy credit Upon review, we offered [redacted] a courtesy credit of $for her gas and electric accounts for the billing period of 32015, which will be sent in the form of a check, and which will void out the previous credit of $offered on In addition, we will be sending [redacted] $worth of [redacted] Gift Cards [redacted] accepted our offer, thanked us, and the call was endedWe apologize to [redacted] if she had an unsatisfactory interaction with our sales representativePALMco values all our customers and potential customers, and do our best to provide quality servicePlease let us know if you would like any further informationThank you [redacted]

Hello Revdex.comRegarding PA Revdex.com case [redacted] – [redacted] RESULTSIn response to this complaint, we spoke with [redacted] on As a courtesy, we offered to review [redacted] account for a potential creditUpon review, we offered [redacted] a courtesy credit in the amount of $ toward his account for the billing cycles of – 92016.On 92016, and his gas account on 10/*/[redacted] was charged according to the terms he agreed to when enrolling in PALMco’s supply service [redacted] agreed to a variable rate with no guarantee of savings, which is clearly stated in both the agreement and TPV he completed [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our servicePALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollmentWe apologize to [redacted] for any inconvenience he may have experiencedPALMco values all of our customers and we do our best to provide quality serviceHowever, in regards to his concerns of being unable to reach our customer service line, we have had no recent reported issues with our phone lines, and customers have not complained about being able to reach usPrior to receiving this complaint, we had no contact with [redacted] during the time he was receiving PALMco’s service, and have no record of any inbound phone calls from the phone number he has providedPlease let us know if the Revdex.com would like any further information.Thank youCompliance [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becau I am not disputing their right to raise my rate to whatever rate they choose to raise itI asked them why my rate had increased percent from fair market ratesTo which they would not give me any response other than what was agreed upon in the contractMy concern was I was not given any notice of the huge rate increaseI believe their actions were morally and ethically wrong and their should be laws to protect consumers from these business practiceI would argue the credit they offered would not have even covered half of the huge increase they charged me and would not have protected me from any future huge rate increases Thank You [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Regarding OH BBB case # [redacted] – [redacted] RESULTS In response to this complaint, we attempted to follow up with [redacted] on 112016 and 112016, but were only able to leave messages. [redacted] ’s gas account is currently receiving PALMco’s variable rate service, with... an introductory rate guaranteed for his first three billing cycles. We’d like to apologize to [redacted] for any inconvenience he may have experienced. PALMco holds customer satisfaction in high regards, and we look forward to speaking with [redacted] in an attempt to reach an amicable resolution to this matter. BACKGROUND INFORMATION [redacted] ’s gas account was enrolled in PALMco’s service on 102016, upon completion of a TPV recording. A welcome packet was then sent to [redacted] that detailed the terms of his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted] ’s gas account on 11/*/2016. Shortly after his enrollment, [redacted] spoke with our customer service line on two occasions in early November. In both of these conversations, he requested that his start date with PALMco be changed to December ***. On both occasions, [redacted] was advised that PALMco does not control the service start date, and encouraged him to contact his utility, Columbia Gas of Ohio. Once an enrollment is submitted, PALMco does not have the ability to set or adjust the service start date. Columbia Gas of Ohio is responsible for determining meter read dates and supply service start and end dates for their customers. As required in the state of Ohio, PALMco did provide [redacted] an estimated start date on the TPV recording he completed to enroll his account in our service. [redacted] ’s enrollment was processed and an enrollment request was then submitted to his utility. As explained on the TPV recording [redacted] completed, the utility company is responsible for determining a customer’s service start date. The full wording of the prompt, which [redacted] agreed to, is as follows: “The estimated start date of PALMco’s supply service will be December ***, 2016. Columbia Gas of Ohio will determine PALMco’s supply service start date. PALMco’s contract will automatically renew on a month-to-month basis unless either you or PALMco choose to cancel. Do you agree?” Please let us know if the BBB would like any further information. Thank you. Compliance [redacted]

Hello [redacted] and the Revdex.com, Regarding PA Revdex.com Case# [redacted] – [redacted] RESULTS In response to this complaint, we spoke with [redacted] on We reminded [redacted] that his account was enrolled in PALMco’s service at a variable rate with no guarantee of savingsWe advised [redacted] that PALMco will stop servicing his electric account on As a courtesy, we offered to review his account for a potential courtesy creditUpon review, we offered [redacted] a credit in the amount of $for the billing cycles 122015-022016, which will be sent in the form of a check [redacted] accepted the credit, thanked us and the call was ended BACKGROUND INFORMATION Prior to filing this complaint, [redacted] ’s electric account was enrolled in PALMco’s service on 082015, upon completion of a TPV recordingShortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing [redacted] ’s electric account on On 012016, we spoke with [redacted] for the first time in regards to his account [redacted] stated he was unhappy with his most recent billWe reminded [redacted] that his account was enrolled in PALMco’s service at a variable rate with no guarantee of savingsAs a courtesy, we offered to review his account for a potential courtesy credit [redacted] refused our initial credit offer, and we advised him we would have our Resolutions Deptfurther review his account and give him a call back Shortly thereafter, a supervisor followed back up with [redacted] , we advised [redacted] that since his bill was estimated, he should follow up with his utility in order to obtain an actual meter readingWe informed [redacted] to contact our office for a review of his account and potential credit once he receives his actual reading [redacted] understood, thanked us and ended the call Prior to receiving this complaint on 022016, we received an inbound cancellation request from [redacted] ’s utility, PNLCThis request was processed promptly and without penaltyPer the determination of PNLC, [redacted] ’s electric account will stop receiving PALMco’s service on [redacted] agreed to a variable rate with no guarantee of savings when he enrolled in PALMco’s service upon completion of a TPV recording [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our servicePALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollment We apologize to [redacted] for any inconvenience he may have experienced due to the increases in his billsPALMco values all of our customers and we do our best to provide quality service Please let us know if the Revdex.com would like any further information Thank you [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Yes, they did call and say they would lower the amount after an actual meter reading on 116---ie , they would make the bill for the actual amount instead of estimated amnt. I don't see that as a saving. my dispute is why is their rate 3 times that of the actual utility compay's. when I spoke to them ,during the sign up, I specifically asked if their rate would exceed the actual. dont recall the specific answer, but I don't believe I was told the rate would be that much over. palmco's rate is .7, where the actual is .02/kwh. It was also played down that if it was ever to exceed the actual it would be to a miniscule amount, and then not that often. his company has made claims to the public that they would lower their rate. If a 20 % random sample of their clientele population is made----how many people would you find that they kept that promise to? I have had some pressing issues that needed my attention and that is why I noticed my bill was a ridiculous $900 a few weeks ago. the one before that was $282--- This is spring weather in winter, so that $282 Is too high also--- I'm used to a $250 bill in harsh winter.I have spoken to someone else that got into a similar situation---we believe these companies are legitimate because we still receive a bill from the legitimate utility company---we complain and close our case with them when we notice the ridiculousness of it. There are some individuals that are charged 'an early termination of contract fee.!!!!!!!!!!!!!!! This is not correct that a twist of the law is used to allow the ROBBERY of individuals. Should not be used to play with something as important as utility!!!! I received a $952 utility bill when I was expecting one of $150 - $180---mild winter. what would some one on a fixed income--retired, etc, do? In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, Jennifer B***

Hello [redacted] and the Revdex.com Regarding MA Revdex.com case # [redacted] – [redacted] In response to this complaint, we reached out to [redacted] on [redacted] informed us that he had written down the wrong phone number, and as a result he was unsuccessful when attempting to reach our Customer Service lineFurthermore, [redacted] advised us that he no longer wished to cancel his supply service with PALMcoAs a result, we informed [redacted] that PALMco will continue to provide uninterrupted supply service to his account [redacted] was satisfied with our call, thanked us, and the call was ended PALMco has not received any other claims of difficulty in reaching our Customer Service line Please let us know if the Revdex.com would like any further information Thank you Compliance [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Sir/Madam,This is to bring in to your notice , I am open to resolve the issue with PalmCo, but on reasonable termsFirst of all, it is un-lawful, to increase the rates by three times, and that could have been ten times alsoThere is no regulation on RATE increase? Although at the time on enrollment (change from [redacted] to PALMco) , their representative assured me that the rates will be competitiveThat is why I opted for PALMco that timeNow, I would like to get my full and final credit back from PALMco for increased rates.Also, RATEs could not be increased without any notification to CUSTOMERThis is also not lawful.Please look into this matter to resolve appropriately Thanks & Regards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

REBUTTAL In response to this rebuttal, we spoke with [redacted] We advised [redacted] that the check for $was processed and sent out on We encouraged [redacted] to contact our customer service office once he has received the check so we can notate his account and confirm that he received the check [redacted] thanked us and the call was ended Please let us know if the Revdex.com would like any further information Thank you

Regarding MD Revdex.com case # [redacted] – [redacted] RESULTS In response to this rebuttal, we spoke with [redacted] on We advised [redacted] that we would re-review his account for a revised creditWe advised [redacted] that his requested credit of $was not warranted due to the fact that PALMco did nothing wrongHowever, in a good-faith effort to resolve this matter, we offered [redacted] a total revised credit in the amount of $Since the previous credit in the amount of $was already sent to [redacted] , the remaining balance of $will be sent in the form of a check [redacted] accepted the offer, thanked us, and the call was endedContrary to [redacted] ’s statement about his drop being delayed, PALMco submitted his gas account for cancellation on 012016, upon [redacted] ’s requestIt is per the determination of the utility to determine end-of-service dates, and per the determination of [redacted] ***, PALMco will stop servicing his account on Please let us know if the Revdex.com would like any further informationThank you

Hello [redacted] and the Revdex.com, Regarding MA Revdex.com case # [redacted] ; [redacted] *** On 12/*/2016, [redacted] signed a supply agreement and completed a TPV recording to enroll his electric account in PALMco’s serviceHowever, just minutes after signing up, [redacted] contacted our customer service line to cancel the enrollment [redacted] also voiced some concerns regarding his interaction with the sales representative, and we advised [redacted] that we would investigate the representative in questionWe further advised [redacted] that we would honor his request to cancel his pending enrollment [redacted] ***’s pending enrollment was cancelled promptly and without penalty, and his account will not be serviced by PALMcoPALMco requires a signed agreement and TPV recording to ensure that customers understand the terms of our service, as well as ensuring that they are voluntarily choosing to enroll in our supply serviceAdditionally, sales agents are required to wear PALMco branded items, identifying themselves as being from PALMco and reducing the risk for the type of confusion described in this complaintPALMco also covers this information within our verification callDuring his TPV recording, [redacted] specifically listed a number of items worn by the sales representative that identified him as a PALMco representativeHowever, [redacted] has voiced a number of concerns regarding his visit, and we take these concerns seriouslyPALMco values all of our customers and potential customers, and we’d like to apologize to [redacted] for any inconvenience he may have experiencedWe invite [redacted] to contact our customer service line if he would like to further discuss this matterThe behavior alleged in this complaint is completely against PALMco policyAlthough the agent in question does not have a history of similar allegations, PALMco is investigating the matter and will address these concerns with the agentOur Sales Channel Manager conducts on-site training and will be meeting with this agent and his team this week, at which time they will address the behavior alleged in this complaintPlease let us know if the Revdex.com would like any further informationThank you