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Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Palmco has contacted me several times and offered some creditsAt this point the amount of overcharge, above competitive rates, exceeds $for the months since OctoberPalmco has offered approx$total in credit, which is better than nothing but no where near what I believe I am duePalmco's comments that I am satisfied are not accurateThey continue to state that we agreed to a variable rate and that is their justification for the outrageous chargesTo add insult to injury, we still have not got our gas supplier changed back to [redacted] even though we have made repeated attemptsPalmo insists that the problem is on [redacted] end while [redacted] states that the problem is with PalmcoThe result of this outrageous rate for utilities has caused us to turn off or heating at times to save moneyOn a recent morning our thermostat read degreesPalmco slogan is " [redacted] ", is that how they treat their family? In my most recent conversation with Palmco they have insisted that my request for a $credit or refund is not warrantedI would respond that a $credit is also not reasonableI am willing to pay my bill, sever dealings with Palmco, and drop my complaint if Palmco would simply be reasonableI don't believe their offer is reasonableIn addition, they offered their final restitution in the form of a checkI have not received a check yet and therefore cannot say that I am satisfied at all In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello [redacted] and [redacted] ***, Regarding Case# [redacted] , [redacted] RESULTS In response to this complaint, we spoke with [redacted] on We apologized to [redacted] for any inconvenience she may have experienced and advised her that the alleged actions of the representative in question are 100% against PALMco policy and trainingWe advised [redacted] that we have a zero tolerance policy for the kind of behavior she described and will investigate and discipline accordinglyWe also informed [redacted] that we have placed her on our Internal Do Not Knock list [redacted] thanked us and the call was ended BACKGROUND INFORMATION Prior to filing this complaint, [redacted] ’s electric account was enrolled in PALMco’s service on upon completion of a supply agreement signed by [redacted] Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteedPALMco was scheduled to begin servicing [redacted] ’s electric account on On 082015, we received an inbound cancellation request from [redacted] ’s utility, ***This request was processed promptly and without penaltyPer the determination of ***, [redacted] will not receive service from PALMco [redacted] ’s electric account is scheduled to stop receiving PALMco’s service on the same date it was scheduled to begin, Prior to receiving this complaint, we had no contact with [redacted] following her enrollment in PALMco’s service The alleged actions of the representative in question are 100% against PALMco’s policy and trainingPALMco has a zero tolerance policy for the kind of behavior [redacted] described and will investigate and discipline the representative accordinglyWe apologize to [redacted] for any inconvenience she may have experiencedPALMco values all of our customers and potential customers, and we do our best to provide quality service Please let us know if the Revdex.com would like any further information Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I received a phone call about a letter being mailed to me about the complaint and it was stated to me from a representative that in November some agreement will be made. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the solution that the Supervisor and I discussed is satisfactoryI hope that all goes according to plan to get this resolved as soon as possible.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello *** and the Revdex.comRegarding NJ Revdex.com case #***- *** ***:Following his filing of this complaint, we spoke with *** *** on 12/**/and attempted to resolve his concernsPALMco strives to resolve all customer concerns, and worked with *** *** in in hopes of coming to an
amicable resolutionUnfortunately, thus far we have not been able to come to a satisfactory resolution with *** ***Because we recently spoke with him, we are not reaching out to *** *** at this timeHowever, we do remain willing to work with *** ***; if he wishes to reach out to our customer service line, our Resolutions Department will work with *** *** toward resolving this matter.Contrary to *** ***’s allegations, PALMco does not rip off its customers or engage in any illegal behavior*** *** signed our Supply Agreement which on the front page stated “There is no limit on how much the price of your natural gas supply service may change from one billing cycle to the next,” and “There is no limit on how much the price of your electric generation supply service may change from one billing cycle to the next,” as well as “Savings are not guaranteed under this agreement.” *** ***’s authorization of our Supply Agreement confirms he understood the terms of his enrollment with PALMco at the time he signed up*** *** agreed to PALMco’s terms of service and was charged accordinglyNonetheless, PALMco acknowledges that *** *** has concerns with his account during the time he received PALMco’s service, and hope that we will be able to resolve the matter at handPALMco apologizes for any hardship *** *** may have experienced; we value all of our customers and do our best to provide quality service. Please let us know if the Revdex.com would like any further information.Thank you

Hello Revdex.com, Regarding PA Revdex.com Case# *** - Paul H*** RESULTS In response to this complaint, we will not be reaching out again to *** ***Upon receipt of his concerns, we had spoken with *** *** on 12/**/2015, in which he refused our credit offer, and was not willing to work with us
towards reaching an amicable resolution to this matterWe respectfully request this case be closedBACKGROUND INFORMATION Prior to filing this complaint, *** *** electric account was enrolled in PALMco’s service on 6/**/2015, upon completion of a TPV recordingShortly thereafter, a welcome packet was sent to *** *** that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing *** *** electric account on 7/*/On 7/**/2015, we spoke with *** *** in regards to his account*** *** confirmed receipt of the welcome packageWe advised *** *** that the agreement enclosed in the welcome package could be kept for his records*** *** thanked us and ended the callWe spoke with *** *** on 12/**/regarding his accountWe reminded *** *** that he agreed to variable rates with no guarantee of savings when he enrolled in PALMco service upon completion of a recorded TPVWe reminded *** *** that all the information regarding PALMco’s service was sent to him in his welcome packageAs a courtesy, we offered to review his account for potential credit and would return his call the following day*** *** understood and the call was endedIn response to his concern, we spoke with *** *** on 12/**/As a courtesy we offered to review *** *** account for potential creditUpon review, we offered *** *** a credit of $for billing cycle 11/*/2015-12/*/2015, which would be applied to his accountAs an additional courtesy, we also offered to review *** *** final bill should he be unhappy with itHowever, *** *** declined our credit offers and ended the callAlso on 12/**/2015, we received an inbound cancellation request from *** *** utilityThis request was processed promptly and without penaltyPer the determination of West Penn Power, PALMco stopped servicing his account the same day, 12/**/*** *** agreed to a variable rate with no guarantee of savings when he enrolled in PALMco’s service upon completion of a TPV recording*** *** was sent all of the necessary information regarding PALMco’s supply following enrollment in our servicePALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollmentWe apologize to *** *** for any inconvenience he may have experienced due to the increases in his billsPALMco values all of our customers and we do our best to provide quality servicePlease let us know if the Revdex.com would like any further informationThank you, Compliance

Hello Revdex.com, Regarding NJ Revdex.com case # ***; *** ** ***RESULTSIn response to this complaint, we will not be reaching out to *** ***It appears that *** *** filed this complaint prior to speaking with our customer service staff on 9/*/2016, at which time we were able to resolve her
concernsWe consider this matter resolved and kindly ask that this case be closed BACKGROUND INFORMATIONPrior to filing this complaint, *** ***’s gas and electric accounts were enrolled in PALMco’s service on 1/*/2016, upon completion of a signed agreement and TPV recordingShortly thereafter, a welcome packet was sent to *** *** that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing *** ***’s gas and electric accounts on 2/**/and 2/**/2016, respectively.On 4/**/and 6/**/2016, we sent *** *** $*** Gift Cards as part of a promotion selected at the time of enrollment, for a total value of $in Gift Cards. On 8/**/2016, we received an inbound cancellation request from *** ***’s electric utility, PSEGThis request was processed promptly and without penaltyPer the determination of PSEG, PALMco is scheduled to stop servicing *** ***’s electric account on 9/**/2016.On 8/**/2016, after receiving PALMco’s service for six months, *** *** contacted our customer service line and requested the cancellation of her gas accountThis request was processed promptly and without penaltyWe advised *** *** on the cancellation process and that it’s up to her utility, SJG, to determine a service end date*** *** understood and the call was endedPer the determination of SJG, PALMco is also scheduled to stop servicing *** ***’s gas account on 9/**/2016. On 9/*/2016, our customer service staff spoke with *** *** in regards to a billing dispute we received from PSEGWe reminded *** *** that she enrolled in PALMco’s service at a variable rate with no guarantee of savingsWe further advised *** *** that per the determination of SJG and PSEG, PALMco is scheduled to stop servicing her gas and electric accounts on 9/**/As a courtesy, we offered to review *** ***’s accounts for a potential creditUpon review, we offered *** *** a courtesy credit in the amount of $for the billing cycles of 6/**/- 8/**/2016, to be sent in the form of a checkAdditionally, we encouraged *** *** to contact our customer service line for a review her final bills should she be unhappy with them*** *** accepted the credit, thanked us, and the call was endedAlthough we received this complaint after speaking with *** ***, it appears that *** *** filed her complaint with the Revdex.com prior to this conversation. The alleged action of the representative in question is 100% against PALMco policy and trainingAs stated in our training, PALMco representatives shall not represent that PALMco is affiliated with or working for the utilityAdditionally, all PALMco representatives are required to wear a PALMco-issued uniform, which consists of a shirt, hat, lanyard, and ID badge, to clearly identify themselves as being from PALMco and not affiliated with the utility companyHowever, when *** *** completed a TPV to enroll in PALMco’s service, she acknowledged her understanding that neither PALMco nor its agents represent or are acting on behalf of the utility, any governmental agencies including the NJ BPU, or consumer groupsConsidering that *** *** completed a signed agreement and TPV recording in which she acknowledged her understanding of PALMco’s terms and conditions, we have concluded that there was no wrongdoing on the representative’s behalf.Contrary to this complaint, *** *** was not lied to*** *** agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service upon completion of a signed agreement and TPV recordingDuring the TPV recording, *** *** acknowledged that PALMco does not guarantee rates lower than the utility, and that after the first two billing cycles, the price will vary from month to month Additionally, *** *** was sent all of the necessary information regarding PALMco’s supply service following her enrollmentPALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollmentAdditionally, in her complaint *** *** claims that a representative came to her door on 1/**/2016; however, *** *** authorized her enrollment in PALMco’s service on 1/*/2016. We apologize to *** *** for any displeasure she may have experiencedPALMco values all of our customers and we do our best to provide quality service. Please let us know if the Revdex.com would like any further information. Thank you. Compliance *** *** ***
*** ** ***
** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Palmco has offer a settlement of approx$The restaurant.com gift card is worthlessThe amount of overcharge as explained in my original complaint is over $This is the amount over the current competitive rate for the utilities mentionedIn essence, they have charged us approximately times the customary amountWhile I do appreciate the credit they have applied and the fact that we can continue to dispute our next bill, the settlement is simply not close enough to the overcharge.Palmco needs to live up to their business slogan "** *** *** *** ***" and offer us a much higher credit amount. thank you *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[ I did not receive yet $I will be satisfactory after I receive money, and only then the matter will be resolved.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

RESULTS In response to this complaint, our customer service staff spoke with *** *** on 10/**/*** *** was reminded that she enrolled in PALMco’s service upon completion of a valid supply agreement and TPV recording*** *** was further advised that a credit of $is not warranted
on her account, as there was no wrongdoing on PALMco’s behalfWe did not come to an immediate resolution, but will continue to work with *** *** toward a resolution to her concerns*** *** understood and the call was ended BACKGROUND INFORMATION *** ***’s gas and electric accounts were enrolled in PALMco’s service on 1/*/2016, upon completion of a signed agreement and TPV recording in which she agreed to a variable rate with no guarantee of savingsPALMco began servicing *** ***’s gas and electric accounts on 2/**/and 2/**/2016, respectivelyAfter receiving PALMco’s service for six months, *** ***’s accounts were cancelled without penalty, and PALMco stopped servicing her gas and electric accounts on 9/**/and 9/**/2016, respectively Additionally, prior to receiving this complaint, we responded to Revdex.com case # *** regarding *** ***’s concernsAttached, please find our response sent to the Revdex.com on 9/**/ Please let us know if the Revdex.com would like any further information Thank you

RESULTS In response to this complaint, we spoke with *** *** on 9/**/We advised *** *** that we would look into the allegations made in her complaintAdditionally, we advised *** *** that we will place her on our Internal Do Not Knock List so that neither PALMco nor our
marketers will attempt to contact her in the future*** *** thanked us and ended the call BACKGROUND INFORMATION Prior to receiving this complaint, we have no record of *** ***’s account being enrolled in PALMco’s service*** *** has not been a customer of PALMco in the past and will not be a customer moving forward The allegations made in this complaint are 100% against PALMco policy and trainingUpon receiving this complaint, we launched an investigation to identify the individuals that allegedly visited *** ***All PALMco representatives are required to wear PALMco uniforms, including shirts, hats, lanyards, and badges in order to clearly identify themselves as being from PALMcoAgents are also forbidden from claiming any affiliation with a utility companyFurthermore, all PALMco sales representatives are subject to a background check and are required to be at least years of age in order to solicit for PALMcoWe are currently investigating this matter to identify any marketing partners or sales agents that could have been in *** ***’s area on the date she statedIf our findings indicate that any PALMco partners were in the area, we will address the allegations with the partner and sales reps and monitor their past and future activityIf these allegations are found to be substantiated, proper disciplinary action will be taken We apologize to *** *** for any inconvenience she may have experiencedPALMco values all of our customers and we do our best to provide quality service Please let us know if the Revdex.com would like any further information Thank you

Hello Anna and the Revdex.com,Regarding IL Revdex.com Case# ***; *** ***: *** ***’s account was submitted for enrollment on August ***. Upon receiving her complaint, we attempted to reach out to *** ***, and were able to speak with her on September ***regarding her concerns.
*** ***’s enrollment was successfully rescinded; her account will not receive Palmco’s service, and there is no early termination fee associated with the cancellation. We appreciate *** *** speaking with us to better understand her concerns, and apologize for any inconvenience she experienced following her interaction with one of Palmco’s third party sales representatives. The conduct *** *** alleges in her complaint is unacceptable and completely against Palmco’s policies and training procedures. Upon receipt of this complaint, we addressed the matter internally, and the individual that visited *** *** is no longer authorized to represent Palmco. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did not approve PALMco as my supplier I would like to be reimburse the difference on usages from March to November if possible.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello Revdex.com, Regarding MD Revdex.com case # ***; *** *** *** RESULTS In response to *** ***’s rebuttal, we will not be contacting *** *** at this timeWe had previously spoken to *** *** and are waiting for her to receive an actual meter reading. At that time, she should contact our customer service line in order to reach an amicable resolution We apologize to *** *** for any displeasure she may have experiencedPALMco values all of its customers and we do our best to provide quality service Please let us know if the Revdex.com would like any further information Thank you