H O Concrete

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

RESULTS In response to this complaint, we spoke with [redacted] daughter, [redacted], on 11/**/2015. We advised [redacted] that [redacted] account was enrolled in PALMco’s service at a variable rate with no guarantee of savings. As a courtesy, we offered to re-review [redacted] account for...

a potential courtesy credit. Upon review, we offered [redacted] a revised courtesy credit of $221.90 toward [redacted] account for the billing cycles of 8/*/2015 – 11/*/2015, which will be sent in the form of a check. As an extended courtesy, we offered to review [redacted] final bill as well, should she be unhappy with it. [redacted] accepted our offer, thanked us, and the call was ended.    BACKGROUND INFORMATION Prior to filing this complaint, [redacted] electric account was enrolled in PALMco’s service on 3/*/2015, upon completion of a TPV recording by her husband, J[redacted]. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding their enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted] and [redacted] electric account on 3/**/2015. On 11/**/2015, after receiving PALMco’s service for nearly eight months, [redacted] contacted our office for the first time in regards to her account, and stated that she was unhappy with her rate. We reminded [redacted] that her account was enrolled in PALMco’s service at a variable rate with no guarantee of savings. [redacted] requested the cancellation of her account, which was processed promptly and without penalty. We advised [redacted] on the cancellation process and that it’s up to her utility, PPL, to determine an end date. [redacted] thanked us and ended the call. Per the determination of PPL, [redacted] electric account stopped receiving PALMco’s service 11/**/2015.   Shortly after we spoke with [redacted], on 11/**/2015, we received a call from her daughter, [redacted], in regards to the account. [redacted] wanted to know how her parents’ account was enrolled in PALMco’s service, and we advised her that it was enrolled upon completion of a TPV recording. [redacted] requested the cancellation of the account, which we advised was already requested by [redacted], and would be processed promptly and without penalty. As a courtesy, we offered to review [redacted] account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $142.95 towards [redacted] account for the billing cycles of 9/*/2015 – 11/*/2015, which would be sent in the form of a check. However, [redacted] declined our offer, stated her husband would contact us, and ended the call.    Contrary to this complaint, [redacted] electric account was enrolled in PALMco’s service at a variable rate with no guarantee of savings, upon completion of a TPV recording by her husband, J[redacted]. Additionally, [redacted] were sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.   Please let us know if the Revdex.com would like any further information.   Thank you. [redacted]
[redacted]   [redacted]

[redacted]
[redacted]  Regarding NJ Revdex.com case # [redacted]: In response to [redacted]’s rebuttal, our customer service staff spoke with [redacted] on 11/**/2016. In an effort to resolve her concerns, we offered [redacted] a courtesy credit of $103.75 toward her account for the billing cycle of 8/**/2016 – 9/**/2016. In addition to the previous credit of $203.28 already given to [redacted], this would give her a total combined credit of $307.03 for the billing cycles of 6/**/2016 – 9/**/2016. However, [redacted] would not accept our offer at this time. We reminded [redacted] that there was no wrongdoing on PALMco’s behalf, and that the credit was being offered as a courtesy. [redacted] still refused the credit and requested to be added to our internal Do Not Call list, which we advised would be processed. It appears that [redacted] is not willing to work with us toward reaching an amicable resolution at this time. However, our credit offer still stands, and [redacted] may contact our customer service line at her convenience if she would like to accept the credit. Please let us know if the Revdex.com would like any further information. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Yes, they did call and say they would lower the amount after an actual meter reading on 1/**/16---ie , they would make the bill for the actual amount instead of estimated amnt. I don't see that as a saving. my dispute is why is their rate 3 times that of the actual utility compay's.  when I spoke to them ,during the sign up, I specifically asked if their rate would exceed the actual. dont recall the specific answer, but I don't believe I was told the rate would be that much over. palmco's rate is .7, where the actual is .02/kwh. It was also played down that if it was  ever to exceed the actual it would be to a miniscule amount, and then not that often.  his company has made claims to the public that they would lower their rate. If  a 20 % random sample of their clientele population is made----how many people would you find that they kept that promise to? I have had some pressing issues that needed my attention and that is why I noticed my bill was a ridiculous  $900 a few weeks ago. the one before that was $282--- This is spring weather in winter, so that $282 Is too high also--- I'm used to a $250 bill in harsh winter.I have spoken to someone else that got into a similar situation---we believe these companies are legitimate because we still receive a bill from the legitimate utility company---we complain and close our case with them when we notice the ridiculousness of it.  There are some individuals that are charged 'an early termination of contract fee.!!!!!!!!!!!!!!!  This is not correct that a twist of the law is used to allow the ROBBERY of individuals. Should not be used to play with something as important as utility!!!!  I received a $952 utility bill when I was expecting one of $150 - $180---mild winter.  what would some one on a fixed income--retired, etc, do?    
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Jennifer B[redacted]

[redacted]   RESULTS In response to this complaint, we spoke with [redacted] on 5/**/2016. We attempted to further address [redacted] concerns, but [redacted] ended the call before we could assist him. We attempted to...

contact [redacted] multiple times thereafter, but were only able to leave a message. It appears that [redacted] is not willing to work towards reaching an amicable resolution to this matter. However, we are still willing to come to an amicable resolution to this matter should [redacted] contact our office.   BACKGROUND INFORMATION Prior to filing this complaint, [redacted] gas account was enrolled in PALMco’s service on 7/**/2015, upon completion of a supply agreement by his co-tenant, Sandra Morgan. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted] gas account on 10/*/2015.   After receiving PALMco’s service for over six months, on 4/18/2016 we spoke with [redacted] for the first time in regards to his account. We advised [redacted] that as a courtesy, we could review his account for a potential credit, and would call him back after our review. Upon review, we were prepared to offer [redacted] a courtesy credit in the amount of $75.32 toward his account for the billing cycles of 2/*/2016 – 4/**/2016. We attempted to reach back out to [redacted] multiple times on 4/**/2016 in regards to our review, but were only able to leave messages.   On 4/**/2016, we spoke with [redacted] in regards to his account. We offered [redacted] the courtesy credit of $75.32, which would be applied to his account. We also reminded [redacted] that his gas account was enrolled in PALMco’s service on 7/**/2015, upon completion of a supply agreement by his co-tenant, Sandra Morgan, which [redacted] did not dispute. [redacted] proceeded to request the cancellation of his account. This request was processed promptly and without penalty. We advised [redacted] on the cancellation process and that it’s up to his utility, [redacted], to determine a service end date. Per the determination of [redacted], PALMco is scheduled to stop servicing [redacted] account on 6/*/2016.   Contrary to this complaint, PALMco does not scam or take advantage of its customers. Ms. Morgan agreed to a variable rate with no guarantee of savings when she enrolled [redacted] account in PALMco’s service. Upon signing the supply agreement, Ms. Morgan indicated she had the proper authority to enroll [redacted] account, identifying herself as the co-tenant at the residence. [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.   We apologize to [redacted] for any inconvenience he may have experienced due to the increase in his bills. PALMco values all of our customers and we do our best to provide quality service.   Please let us know if the Revdex.com would like any further information.   Thank you.     [redacted]   This message contains confidential information intended only for the addressee(s) named above. If you are not the named addressee, you should not disseminate or copy this e-mail. Please notify the sender immediately by e-mail if you have received this email by mistake, and please delete this e-mail from your system. Please note that the views and opinions expressed herein are solely those of the author and do not necessarily reflect those of the company. While Antivirus protection tools have been employed, you should check this email and attachments for the presence of viruses. No liability is accepted for any consequences arising from this email.

Hello Brenda and the Revdex.com,   Regarding PA Revdex.com Case # [redacted] – [redacted]:   We spoke with [redacted] on 3/*/2017 in regards to her concerns. [redacted] informed us that her complaint was not directed at PALMco specifically, but rather that she wanted to express her general...

dissatisfaction with retail energy suppliers, a number of which have serviced the account of [redacted]’s mother, [redacted].   This was a valid enrollment, and after being billed according to the terms of PALMco’s service, [redacted]’s account was dropped without penalty upon request. PALMco has not serviced [redacted]’s account since June of 2016. Additionally, contrary to the claim in this complaint, PALMco at no time charged [redacted] six times the standard service rate.   Please let us know if the Revdex.com would like any further information.   Thank you.   [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I  disagree with Palmco energy's sales strategy and assessment of what their sales representative described at my door . They falsely represented their company and  I was  mislead into believing by the representative that came to my home that they could save me significantly on my energy bill. Had the representative of their company himself thoroughly explained every detail of Palmco's services I would have been able to make a more educated decision about their services. I am a very dissatisfied consumer who wants nothing more than a clear, non-sugar coated explanation from a so called expert sales rep of a product that is required to survive. All I wanted to do was save money or I would never have signed onto  a contract that was going to cost  me more then I was currently paying with [redacted]. That makes no sense to do so. Sincerely , [redacted]. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Regarding MD Revdex.com case # [redacted] – [redacted] RESULTS In response to this rebuttal, we spoke with [redacted] on 02/**/2016. We advised [redacted] that we would re-review his account for a revised credit. We advised [redacted] that his requested credit of $900 was not warranted due to the fact that PALMco did nothing wrong. However, in a good-faith effort to resolve this matter, we offered [redacted] a total revised credit in the amount of $500. Since the previous credit in the amount of $289.06 was already sent to [redacted], the remaining balance of $210.94 will be sent in the form of a check. [redacted] accepted the offer, thanked us, and the call was ended. Contrary to [redacted]’s statement about his drop being delayed, PALMco submitted his gas account for cancellation on 01/**/2016, upon [redacted]’s request. It is per the determination of the utility to determine end-of-service dates, and per the determination of [redacted], PALMco will stop servicing his account on 02/**/2016. Please let us know if the Revdex.com would like any further information. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 I spoke with Palmco on 12/**/2016 ([redacted]) and came to an agreement of amount of payment of $700.00 for the difference in payment from April 2015 to Nov 2016.  I did not have 2015 bills so I was not able to estimate the amount that was paid. About $540 was from Jan 2016 to Oct 2016.  They told me that they will send me a check in the amount of $700.00.   It was very upsetting every time I spoke with Palmco.  The reason for me being upset is that they keep telling me that I agree and I did not.  Just want this to be over.

Regarding case # [redacted] RESULTSIn response to this complaint, we spoke with [redacted]n 6/*/2015. As a courtesy, we offered to review [redacted]’s account for a potential credit. Upon review, we offered [redacted] a courtesy credit in the amount of $16.09 towards the supply...

portion of his account for the billing cycle of 4/**/2015 – 5/**/2015. In addition, we advised [redacted] that PALMco would stop servicing his account on 6/**/2015 and that we would review his final bill, should he be unhappy with it. [redacted] accepted the offer, thanked us, and the call was ended. BACKGROUND INFORMATIONPrior to filing this complaint, [redacted]’s gas account was enrolled in PALMco’s service on 1/*/2015, upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas account on 2/*/2015. On 5/**/2015, we sent [redacted] a Dinner & Movie gift card as part of a promotion that he selected at the time of his enrollment. After receiving PALMco’s service for nearly four months, on 5/**/2015 we spoke with [redacted] in regards to his account. We advised [redacted] that he agreed to a variable rate with no guarantee of savings when he enrolled in PALMco’s service upon completion of a TPV recording. [redacted] inquired about his budget billing. We advised [redacted] to consult with his utility, [redacted], regarding that information. [redacted] thanked us, and the call was ended. On 5/**/2015, we received an inbound cancellation request from [redacted]’s utility, [redacted]. This request was processed promptly and without penalty. Per the determination of [redacted], PALMco will stop servicing [redacted]’s account on 6/**/2015. Contrary to this complaint, PALMco does not price gouge its customers. [redacted] agreed to a variable rate with no guarantee of savings when he enrolled in PALMco’s service upon completion of a TPV recording. [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment. Please let us know if the Revdex.com would like any further information. Thank you.[redacted]

Regarding case # [redacted]   RESULTS In response to this complaint, we will not be reaching out again to [redacted]. We recently spoke with [redacted] on 12/**/2015, in regards to her concern. We reminded [redacted] that we previously offered her a courtesy credit of $56.20 for...

the billing cycle of 10/**/2015 – 11/[redacted]2015, which will be applied to her account. Additionally, we reminded [redacted] that we would review her current bill once she receives an actual meter reading. [redacted] informed us that her utility is scheduled to do an actual reading on 1/**/2016. We advised [redacted] to contact our customer service line for an additional review after she receives the actual reading. [redacted] seemed satisfied with this resolution, on the condition of a review of her account after she receives her final bill.   BACKGROUND INFORMATION Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 4/**/2015, upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 6/**/2015.   On 12/**/2015, after receiving PALMco’s service for six months, [redacted] contacted our office in regards to her bill. We reminded [redacted] that she agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service. [redacted] requested the cancellation of her account, which was processed promptly and without penalty. We advised [redacted] on the cancellation process and that it’s up to her utility, Potomac Edison, to determine an end date. As a courtesy, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $56.20 for the billing cycle of 10/**/2015 – 11/*/2015, which would be applied to her account. Additionally, since [redacted] informed us that her current bill was estimated, we advised [redacted] that we would review her current bill after she receives an actual meter reading. [redacted] understood, thanked us, and the call was ended. Per the determination of Potomac Edison, PALMco is scheduled to stop servicing [redacted]’s electric account on 1/**/2016.   Contrary to this complaint, PALMco does not rob customers. [redacted] agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service. Additionally, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.   We apologize to [redacted] for any displeasure she may have experienced. PALMco values all of its customers and we do our best to provide quality service.   Please let us know if the Revdex.com would like any further information.   Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Palmco has contacted me several times and offered some credits. At this point the amount of overcharge, above competitive rates, exceeds $1000. for the months since October. Palmco has offered approx. $300. total in credit, which is better than nothing but no where near what I believe I am due. Palmco's comments that I am satisfied are not accurate. They continue to state that we agreed to a variable rate and that is their justification for the outrageous charges. To add insult to injury, we still have not got our gas supplier changed back to [redacted] even though we have made repeated attempts. Palmo insists that the problem is on [redacted] end while [redacted] states that the problem is with Palmco. The result of this outrageous rate for utilities has caused us to turn off or heating at times to save money. On a recent morning our thermostat read 56 degrees. Palmco slogan is "[redacted]", is that how they treat their family? In my most recent conversation with Palmco they have insisted that my request for a $900 credit or refund is not warranted. I would respond that a $300 credit is also not reasonable. I am willing to pay my bill, sever dealings with Palmco, and drop my complaint if Palmco would simply be reasonable. I don't believe their offer is reasonable. In addition, they offered their final restitution in the form of  a check. I have not received a check yet and therefore cannot say that I am satisfied at all.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Jennifer B[redacted] ps--at this time it is acceptable, but I cant make a complete decision at this time until I see the actual reduction.  I too will wait for an actual reading

[redacted]
 
[redacted] [redacted] [redacted]   RESULTS In response to this complaint, we spoke with [redacted] on 2/*/2016. We advised [redacted] of her service end dates with PALMco. We further advised [redacted] of the $172.89 courtesy credit...

issued towards her accounts, and advised her we remain willing to review her final bill, should she be unhappy with it. As an extended courtesy, we offered [redacted] a $25.00 Restaurant.com Gift Card, which would be sent via mail. [redacted] stated she was satisfied, thanked us, and the call was ended.   BACKGROUND INFORMATION Prior to filing this complaint, [redacted]’s gas and electric accounts were enrolled in PALMco’s service on 4/27/2015 by his wife, [redacted], upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas and electric accounts on 6/*/2015 and 6/**/2015, respectively.   After receiving PALMco’s service for over seven months, on 1/**/2016 we spoke with [redacted] for the first time in regards to her account. We advised [redacted] that she agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service upon completion of a TPV recording. [redacted] requested the cancellation of her accounts. This request was processed promptly and without penalty. We advised [redacted] on the cancellation process and that it’s up to [redacted]’s utilities, [redacted] and [redacted], to determine her service end dates. As a courtesy, we offered to review [redacted]’s accounts for a potential credit. Upon review, we offered [redacted] a courtesy credit in the amount of $15.64 towards her gas account for the billing cycle of 12/*/2015 – 1/*/2016 and $53.27 towards her electric account for the billing cycle of 12/**/2015 – 1/**/2016, for a combined total courtesy credit of $68.91, to be applied to the supply portion of the bill. In addition, we offered to review [redacted]’s final bill, should she be unhappy with it. [redacted] accepted the offer, thanked us, and the call was ended. Per the determination of [redacted] and PEPCO, PALMco will stop servicing [redacted]’s gas and electric accounts on 2/**/2016 and 2/*/2016, respectively.   On 1/**/2016, in response to an email we received, we reached out to [redacted] and [redacted] to see if we could better assist them in their concerns. We spoke with [redacted] and offered to re-review his account for an additional courtesy credit. Upon review, we voided out the previously offered courtesy credit of $68.91 from 1/**/2016, and offered [redacted] a courtesy credit of $144.61 towards his electric account for the billing cycles 11/**/2015 – 1/**/2016 and $28.28 towards his gas account for the billing cycles 10/**/2015 – 1/4/2016, for a combined total courtesy credit of $172.89, to be applied to the supply portion of the bill. In addition, we advised [redacted] that we are willing to review his final bill, should he be unhappy with it. [redacted] accepted the offer, thanked us, and the call was ended.   [redacted] and [redacted] agreed to a variable rate with no guarantee of savings when [redacted] enrolled in PALMco’s service upon completion of a TPV recording. [redacted] and [redacted] were sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.   We apologize to [redacted] and [redacted] for any inconvenience they may have experienced due to the increases in their bills. PALMco values all of our customers and we do our best to provide quality service.   Please let us know if the Revdex.com would like any further information.   Thank you.   [redacted]

[redacted]Hello Ryan and the Revdex.com, Regarding MD Revdex.com Case# [redacted] We received a copy of [redacted]’s Revdex.com complaint on 9/*, after the case was opened on 9/*.  [redacted] had been frustrated after her initial discussion with our Customer Service department on...

Friday, 9/*; following that conversation, a supervisor followed back up with [redacted], and we were able to resolve her concerns amicably.  We apologize to [redacted] for any inconvenience she may have experienced, and appreciate her working with our staff in order to investigate and resolve this matter.  If [redacted] has any further concerns, she can feel free to reach out to our Customer Service department at ###-###-####. Thank you.  Orpheus C[redacted] – Asst. Compliance Officer

[redacted]

Hello [redacted] and the Revdex.com,   Regarding PA Revdex.com Case# [redacted] – [redacted]   RESULTS In response to this complaint, we spoke with [redacted] on 02/**/2016. We reminded [redacted] that his account was enrolled in PALMco’s service at a variable rate with no guarantee of savings. We...

advised [redacted] that PALMco will stop servicing his electric account on 02/**/2016. As a courtesy, we offered to review his account for a potential courtesy credit. Upon review, we offered [redacted] a credit in the amount of $117.03 for the billing cycles 12/**/2015-02/**/2016, which will be sent in the form of a check. [redacted] accepted the credit, thanked us and the call was ended.   BACKGROUND INFORMATION Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 08/**/2015, upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 08/**/2015. On 01/**/2016, we spoke with [redacted] for the first time in regards to his account. [redacted] stated he was unhappy with his most recent bill. We reminded [redacted] that his account was enrolled in PALMco’s service at a variable rate with no guarantee of savings. As a courtesy, we offered to review his account for a potential courtesy credit. [redacted] refused our initial credit offer, and we advised him we would have our Resolutions Dept. further review his account and give him a call back.  Shortly thereafter, a supervisor followed back up with [redacted], we advised [redacted] that since his bill was estimated, he should follow up with his utility in order to obtain an actual meter reading. We informed [redacted] to contact our office for a review of his account and potential credit once he receives his actual reading. [redacted] understood, thanked us and ended the call.   Prior to receiving this complaint on 02/**/2016, we received an inbound cancellation request from [redacted]’s utility, PNLC. This request was processed promptly and without penalty. Per the determination of PNLC, [redacted]’s electric account will stop receiving PALMco’s service on 02/**/2016.   [redacted] agreed to a variable rate with no guarantee of savings when he enrolled in PALMco’s service upon completion of a TPV recording. [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.   We apologize to [redacted] for any inconvenience he may have experienced due to the increases in his bills. PALMco values all of our customers and we do our best to provide quality service.   Please let us know if the Revdex.com would like any further information.   Thank you. [redacted]