Haan Corporation

I have contacted ** [redacted] multiple times, here is the latest correspondenceThnak you Sent from my [redacted] , [redacted] smartphone -------- Original message --------From: customerservice Date: 7/6/1:PM (GMT-05:00) To: [redacted] < [redacted] @***.com>, customerservice Subject: RE: [redacted] Hi ***, Sorry for the delay, I am working on getting a replacement unit sent out I have to purchase the item through a third party and have them ship it for us I am accumulating enough items for a shipment Your replacement will ship in the next few weeksThanks! From: [redacted] [mailto: [redacted] @***.com] Sent: Thursday, June 30, 5:PM To: customerservice Subject: Re: *** Hello Purcahse date was Sept 17, , haan [redacted] multiple purpose floor steamer, [redacted] fort lee nj [redacted] purchased from [redacted] order number [redacted] paid plus tax On Thu, Jun 30, at 4:PM, customerservice wrote:Hi ***, Can you provide me with some more detail, purchase date, item number, address etc Thanks,Customer Service From: [redacted] [mailto: [redacted] @***.com] Sent: Thursday, June 30, 4:PM To: customerservice Subject: RE: *** [redacted] On Jun 30, 4:PM, "customerservice" wrote:Hi ***, Where did you purchase the item? Sorry for the delay, we are a little backloggedThanks,Customer Service From: [redacted] [mailto: [redacted] @***.com] Sent: Wednesday, June 29, 7:PM To: Haan Customer Service ; customerservice Subject: *** My [redacted] is not working I emailed and called several times last week with no response -- [redacted] *** -- [redacted] ***

--------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Wed, Sep 9, at 10:AMSubject: Fwd: Compalaint #ID [redacted] To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] < [redacted] @**.net>Date: Tue, Sep 8, at 4:PMSubject: RE: Compalaint #ID [redacted] To: [email protected] would like to know if David M [redacted] has received this additional info along with the fax I sent on September 3? Please do let me know as I would like for him to see it so he can reply to it since according to what he told you he turned this over to his insurance company in but it actually wasn’t until this year and they have had all the information since and he is giving information about this casePlease do reply and let me know on this as soon as you can.Thank you and God Bless you [redacted] From: [redacted] [mailto: [redacted] @**.net] Sent: Wednesday, September 02, 4:PMTo: '[email protected]'Subject: Compalaint #ID [redacted] I would like to add some more to what David M [redacted] relied to my complaintHe stated that the complaint was sent to his insurance company at the time of the original complaint I was never told in that they had received anything from the insurance company and this was when my first complaint was sent to them through Stephanie F [redacted] ! Also according to what he is stating we were supposed to USE it with the resting pad on it and that is impossible to do you cannot use it with the resting pad on it that is for only when you are not using it and it is still hot not when you are using itHe stated as an example placing an iron on a shirt and it scorching it but it the iron is not setting on the shirt or you are using it properly you will not scorch the shirtThe same is true on the steam mop of which we followed the instructions of using it and did not leave it setting on the laminate while it was hot we always used the resting pad when it was hot to set it on we were told about this when we purchased it and di ecactly as we were toldHAAN even told us that it was made to use on laminate also even so that cannot be an excuse either because this is what we were told about itI would like to know what date David M [redacted] was talking about on the date it was turned into the insurance company since they’ve had the complaint since and never told me they had heard from their insurance company until recently when the person at [redacted] ext *** who is no longer with them told me he would turn it in and he also told me he had all of Stephanie’s emails also all but the pictures which HE could not find but I did and sent them to himHe is trying to lay the blame on me when it is HAAN that lost the pictures I sent to Stephanie and she DID tell me she received them and would forward them to their insurance company but for some reason the insurance company never got anything until recently and then no pictures were sent! So Who is at fault here for not reporting this to HAAN’s insurance company until instead of 2013???? I would like for David M [redacted] to reply to this as well as the date he claims it was turned into the insurance company.Thank you and God Bless you [redacted]

Hello, size="3"> I have created a s new sales order for your CAPIt will ship today via ***, You will receive the cap tomorrowIf the below is not your ship to address please contact me ASAP: OLGA D [redacted] MOORESTOWN, NJ [redacted] If you have any questions please contact me directly [redacted] X: [redacted] Thank you, Shane B [redacted]

-Complainant cannot provide proof of purchase.-This claim was forwarded to our insurance company at the time of the original complaint, that company denied the claim based upon the lack of proof of purchase Also the use of the product was not consistent with the instruction manual, as there was a “resting pad” included with the unit that would prevent the item form damaging any floors.-In this instance it is no different from someone using an iron and walking away from it while in use and having a shirt ruined because the item burned a hole in the shirt With this unit the only way the floor would have been damaged is if the resting pad was not used and the unit was left directly on the floor and unattended for a period of time (similar to an iron)David M***

Hello,Please contact me anyway so we can at least resolve your issue as well as some feedback on where the disconnect wasI would like to get to the bottom of the issue and prevent this from ever happening againsorry for your inconvenience.###-###-#### Extension 128Shane Haan Corporation

------ Forwarded message ----------From: [redacted] < [redacted] @ [redacted] .net>Date: Tue, May 31, at 10:AMSubject: ID [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>This is to inform you that the Haan Corporation has settled my complaint with them They have sent me a replacement steamer I thank you very much for the help you have given me

Sorry to hear about the fire and your issues related to your Haan steamer We have recently gone through a management change which has slowed down our operations a bit We will be sending a replacement steamer out in a couple weeks I am working with outside distributors to procure product for us at this time Please contact us at [email protected] with any questions

hello,I contacted the customer and left a voicemail with a status updateThe customers replacement unit will ship todayPlease allow business days for new unit to arriveI gave customer my direct line to contact me anytimePlease use Order# RMA [redacted] for a reference when contacting haan for a status update.Thank you!

hello, I contacted the customer and left a voicemail with a status updateThe customers replacement unit will ship todayPlease allow business days for new unit to arriveI gave customer my direct line to contact me anytimePlease use Order# RMA [redacted] for a reference when contacting haan for a status update.Thank you!

Hi ***, I tried calling you, but I could not leave a messageI apologize for the problems that you have been encountering, I would like to help you resolve this issue but would like to ask you a few questions prior to doing soCan you please give me a call @ ###-###-#### to resolve? Thank you! David M [redacted] Director of Sales Haan by SDS

Hi [redacted] ,We apologize for the inconvenience, we are currently going through a restructuring The only product we have in the US is factory reconditioned We do have new product arriving in the country within the next month or so We would be able to replace the unit with a new comparable item or the reconditioned item PLease advise what you would like to do.Best,Customer Service

-Complainant cannot provide proof of purchase-This claim was forwarded to our insurance company at the time of the original complaint, that company denied the claim based upon the lack of proof of purchase Also the use of the product was not consistent with the instruction manual, as there was a “resting pad” included with the unit that would prevent the item form damaging any floors.-In this instance it is no different from someone using an iron and walking away from it while in use and having a shirt ruined because the item burned a hole in the shirt With this unit the only way the floor would have been damaged is if the resting pad was not used and the unit was left directly on the floor and unattended for a period of time (similar to an iron) David M***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It is Monday, July 6th and have not received the tank cap as promised by Shane B [redacted] from Haan I emailed him informing him that I have not received shipment as promised by July 2nd Regards, [redacted]

Hello, Please contact me anyway so we can at least resolve your issue as well as some feedback on where the disconnect wasI would like to get to the bottom of the issue and prevent this from ever happening againsorry for your inconvenience###-###-#### Extension Shane Haan Corporation

The customer has been sent a new *** Steam Cleaner to replace the broken unit Customer has been notified that the product is on its way Keith S*General ManagerHAAN USA

Hello,Customer received new tank after the replacement was sent to NJ and not NHCustomer has been offered a replacement unit for her damaged unit.Thank you!

Our return policy is on our website under "Refund and Exchange"
HAAN Refund and Exchange Policy
Updated: July 26,
Unless otherwise stated, any purchase made directly from HAAN, online
or through our call center, may be returned within days of purchase for a full refund of the purchase price (less shipping and handling)HAAN will refund the purchase price, but not provide a product exchangeIf you are not completely satisfied with your purchase, you may exercise the day money back guarantee by following the instructions below:
How to Return an Item
You must contact our customer care at ###-###-#### to request a return authorization (RMA) number
The RMA number must be clearly and prominently displayed on the outside of the shipping box
Ship your returned item bearing all expenses related to shipping charges to the address provided by customer care
Once items are received, a refund will be issued for the purchase price less shipping and handling

Dear *** ***, Thank you for following up on this complaint I had given up on the Haan Corpin receiving my cap But, low and behold, about two weeks ago I finally received the cap Thank you so much for your cooperation in this matter and finally getting this problem resolved I know that I couldn't do it without the involvement of the Revdex.com Thanks again. *** ***

Hello,
Sorry for your experience....can you tell me where you purchased this ***? Did you purchase any accessories with it?
Please let me knowThanks,
David

We misplaced our tank and wanted to order a new one but the web site does not work and the customer service number is a jokeThere is no response to any correspondence we send them?