Haan Corporation

Hello, Sorry for your experience....can you tell me where you purchased this ***? Did you purchase any accessories with it?Please let me know.Thanks,David

I purchased two Classic Steam mops from the HAANUSA websiteThe company promptly charged my card but that was it!! Never delivered or responded to any of our attempts to find out what the issue wasHorrible company!!!

Customer was contacted 1/31/The claim has been submitted to our insurance company even though it was well over a year that the unit was receivedThe customer was also offered a replacement steamer of his choice for the inconvenience and because the issue he had was a known issue with that
modelCustomer was also sent a pre-paid label via UPS to return the defective model back to our warehouse

Hello,
I have created a s new sales order for your CAPIt will
ship today via ***, You will receive the cap tomorrowIf the below is not your
ship to address please contact me ASAP:
OLGA D***
* *** ***
MOORESTOWN, NJ ***
If
you have any questions please contact me directly *** *** *** X:***
Thank you,
Shane B***

From: *** *** Date: Wed, Apr 15, at 9:AMSubject: Complaint #***.To: [email protected]
HiI cannot access this complaint which I submitted to give an update To date Haan corporation has not provided me with compensation for the carpet damage and also they will not respond when asked for a new mailing label to send back the damaged equipment They also promised me a replacement of my choosing but I am waiting for the new label.Thanks*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this
response because: I believe Haan's warranty policy is misleading and does not
support basic good-business tenantsHaan expects the consumer to pay $70+ to ship
a $defective steamer back to PennsylvaniaThe Haan Company does not supply
a list of repair businesses where I can locally take the defective steamer and that
supports Haan’s warranty
I am very disappointed that the Haan Company stubbornly stands
behind a policy that hurts the consumer and hurts their company as well as they
have a defective product that they will never have the opportunity to inspect &
find what’s wrong in order to improve their product
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
-------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Fri, Oct 28, at 8:AMSubject: Fwd: Complaint #***To: *** *** ---------- Forwarded message ----------From: *** *** Date: Thu, Oct 27, at 7:PMSubject: Complaint #***To: "[email protected]" 10-27-16I have been waiting for Haan Corp to replace my *** Steam machine since May 10th this yearThere has been no reply or replacement since I filed my complaint with you in mid July when they said they would replace it within 1-monthsMy hard drive on computer has been down for weeks and I lost the last few emails from Revdex.comI tried contacting local Revdex.com but was told I need to contact Northeast regionPlease let me know what to do next since Haan is ignoring meThank you*** *** *** ***Carlsbad CA ***###-###-####***@***.netRegards,*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I have purchased lawfully, and in good faith, two steam mops since May of The first unit failed once during the warranty period and was replacedThe replacement failed following the warranty period and I purchased a second identical mop because of how well it performed when it did workSince the purchase of the second mop in August of 2014, it had required replacement on two occasions I'm completely in disbelief that a company would be so arrogant and dismissive as to suggest that a customer is abusing a warranty when the replacements have been authorized by their customer service agents on three separate occasionsAt issue with this complaint is the fact that this most recent replacement was over weeks to resolve - if anyone is abusing the system, it's obviously this company who carelessly refused to honor their warranty by not issuing a replacement in a timely manner, for which I can only imagine is to decrease the amount of warranty time that would be remaining from my purchase in August 2014, to deny a subsequent lawful replacement should this most recent replacement fail.I purchased this mop from two separate vendorsMy original purchase from *** shows other frustrated consumers (25%) who have experienced this same issue17% reported the same complaint from the second vendor, ***The idea that I "need to do research" on how to take care of this product is laughable given the number other other customers from these reputable vendors who have experienced the same failings from your product
Regards,
*** ***

The customer was provided incorrect information, the broken part is covered under our warantee and we will send a replacement

Hi ***, I just left *** a message, she had left me a message on your behalf
I need to get some further information from you before we can proceedI am assuming that you contacted customer service about the defective steamer? Did they give you a return authorization number to return the defective unit? Can you please supply that information?
I checked in our system and I do not see your name or information, was your replacement cap sent to another person on your behalf?
I will also need to get the model number of the unit, place of purchase and a copy of the receipt
Please let me know if you have any other questions and I look forward to hearing from you
Best regards,
David M***
###-###-####

Customer received new unit on 6/26/This is the customers 3rd replacement in years
Customer needs to do research on how to take care of the steam mop, use distilled water, clean jets and hoses using fresh rinse packs that we sell on our siteotherwise customer is abusing the
warranty program

[To assist us in bringing this matter to a close, you must give us a reason why you are rej
Complaint: ***
I am rejecting this response because:A honest attempt to resolve this complaint would have been as I previously requested offered in writingI have had no luck with customer service nor in getting a hold of David M***Thank you
Regards,
*** ***

Hi ***, Complaint was resolved in July, see link below with shipment information. David M***

Hello they still have not sent me anything I sent them numerous emails and called but it just goes to voice mail It is impossible to get in contact with them

Customer received new unit on 6/26/2015.This is the customers 3rd replacement in yearsCustomer needs to do research on how to take care of the steam mop, use distilled water, clean jets and hoses using fresh rinse packs that we sell on our siteotherwise customer is abusing the warranty
program

Hi ***,
"">Complaint was resolved in July, see link below with shipment information.
David M***

This complaint is about our waranty policy.  We are in compliance with our policy.
Warranty Information
One-Year Limited Warranty
Your HAAN® Steamer is warranted to be free from defects in material and workmanship for a...

period of one (1) year from the date of purchase when utilized for normal household use by the original purchaser only.
Should any defect covered by the terms of the limited warranty be discovered within one year, HAAN® Corporation will repair or replace the defective part. To process a warranty claim, contact customer care at ###-###-#### for further assistance and instructions. A customer care agent will conduct trouble shooting in an attempt to fix any minor problems. Should trouble shooting not provide any result, a return authorization will be issued. Proof of purchase is required and should accompany the return. Freight costs must be prepaid by the purchaser.
The liability under this warranty is limited solely to the cost of the replacement parts or the complete unit at our option. Labor charges are not included.
This warranty is extended to the original purchaser of the unit and excludes all other legal and/or conventional warranties. The responsibility of HAAN® Corporation, if any, is limited to the specific obligations expressly assumed by it under the terms of the limited warranty. In no event is HAAN® Corporation liable for incidental or consequential damages of any nature whatsoever. Some states/provinces do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you. This warranty gives you specific legal rights which vary from state to state or province to province.
Warranty Notice: failure to complete and return the product registration card will not diminish your warranty rights.

I bought the BS 20 and had a warranty. I did use it very often. But one day I went to use it and it wouldnt work. I call CS and was told to send the unit back in. Now I was told by the person I got the warranty through and the person at CS I would get a new unit. So in Feb 2016 I sent the unit back. I was told I would get a new unit within 7 days. After two weeks I called to make sure the one I sent back was recieved and when the new one would be shipped. Each time I called I was put on long holds and then told they are not sure. This went on until begining of this month. May. I finally recieved a damanged refurbished BS 20 bc they do not make the BS 20 any more. I have been trying to call and email every day since but no one responds to emails and by phone there is a voice message that states that CS is busy to leave message and someone will contact me but of course they never do. I cannot get in touch with corporate either.

---------- Forwarded message ----------From: David M[redacted] <[redacted]@haanusa.com>Date: Thu, Apr 14, 2016 at 4:39 PMSubject: RE: Haan Corporation - ComplaintsReplacement was shipped on 7/19/2015….

The customer has been sent a new [redacted] Steam Cleaner to replace the broken unit.  Customer has been notified that the product is on its way Keith S[redacted]General ManagerHAAN USA