Haan Corporation

Hi [redacted],We apologize for the inconvenience, we are currently going through a restructuring.  The only product we have in the US is factory reconditioned.  We do have new product arriving in the country within the next month or so.  We would be able to replace the unit with a new...

comparable item or the reconditioned item.  PLease advise what you would like to do.Best,Customer Service

I am horribly dissatisfied with their customer service. Not only did they NOT correct an ongoing problem, they didn't even respond to ANY attempts to contact them by phone, email or regular mail. I would advise anyone to stay clear of this company!

--------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Wed, Sep 9, 2015 at 10:47 AMSubject: Fwd: Compalaint #ID [redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted]@**.net>Date: Tue, Sep 8, 2015 at 4:29 PMSubject: RE: Compalaint #ID [redacted]To: [email protected] would like to know if David M[redacted] has received this additional info along with the fax I sent on September 3? Please do let me know as I would like for him to see it so he can reply to it since according to what he told you he turned this over to his insurance company in 2013 but it actually wasn’t until this year and they have had all the information since 2013 and he is giving false information about this case. Please do reply and let me know on this as soon as you can.Thank you and God Bless you[redacted] From: [redacted] [mailto:[redacted]@**.net] Sent: Wednesday, September 02, 2015 4:22 PMTo: '[email protected]'Subject: Compalaint #ID [redacted] I would like to add some more to what David M[redacted] relied to my complaint. He stated that the complaint was sent to his insurance company at the time of the original complaint I was never told in 2013 that they had received anything from the insurance company and this was when my first complaint was sent to them through Stephanie F[redacted] ! Also according to what he is stating we were supposed to USE it with the resting pad on it and that is impossible to do you cannot use it with the resting pad on it that is for only when you are not using it and it is still hot not when you are using it. He stated as an example placing an iron on a shirt and it scorching it but it the iron is not setting on the shirt or you are using it properly you will not scorch the shirt. The same is true on the steam mop of which we followed the instructions of using it and did not leave it setting on the laminate while it was hot we always used the resting pad when it was hot to set it on we were told about this when we purchased it and di ecactly as we were told. HAAN even told us that it was made to use on laminate also even so that cannot be an excuse either because this is what we were told about it. I would like to know what date David M[redacted] was talking about on the date it was turned into the insurance company since they’ve had the complaint since 2013 and never told me they had heard from their insurance company until recently when the person at [redacted] ext [redacted] who is no longer with them told me he would turn it in and he also told me he had all of Stephanie’s emails also all but the pictures which HE could not find but I did and sent them to him. He is trying to lay the blame on me when it is HAAN that lost the pictures I sent to Stephanie and she DID tell me she received them and would forward them to their insurance company but for some reason the insurance company never got anything until recently and then no pictures were sent! So Who is at fault here for not reporting this to HAAN’s insurance company until 2015 instead of 2013???? I would like for David M[redacted] to reply to this as well as the date he claims it was turned into the insurance company.Thank you and God Bless you[redacted]

hello,
I contacted the customer and left a voicemail with a status update. The customers replacement unit will ship today. Please allow 3 business days for new unit to arrive. I gave customer my direct line to contact me anytime. Please use Order# RMA[redacted] for a reference when contacting...

haan for a status update.Thank you!

--------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Wed, Sep 9, 2015 at 10:47 AMSubject: Fwd: Compalaint #ID [redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted]@**.net>Date: Tue, Sep 8, 2015 at 4:29 PMSubject: RE: Compalaint #ID [redacted]To: [email protected]
I would like to know if David M[redacted] has received this additional info along with the fax I sent on September 3? Please do let me know as I would like for him to see it so he can reply to it since according to what he told you he turned this over to his insurance company in 2013 but it actually wasn’t until this year and they have had all the information since 2013 and he is giving false information about this case. Please do reply and let me know on this as soon as you can.
Thank you and God Bless you
[redacted]
 
From: [redacted] [mailto:[redacted]@**.net] Sent: Wednesday, September 02, 2015 4:22 PMTo: '[email protected]'Subject: Compalaint #ID [redacted]
 
I would like to add some more to what David M[redacted] relied to my complaint. He stated that the complaint was sent to his insurance company at the time of the original complaint I was never told in 2013 that they had received anything from the insurance company and this was when my first complaint was sent to them through Stephanie F[redacted] ! Also according to what he is stating we were supposed to USE it with the resting pad on it and that is impossible to do you cannot use it with the resting pad on it that is for only when you are not using it and it is still hot not when you are using it. He stated as an example placing an iron on a shirt and it scorching it but it the iron is not setting on the shirt or you are using it properly you will not scorch the shirt. The same is true on the steam mop of which we followed the instructions of using it and did not leave it setting on the laminate while it was hot we always used the resting pad when it was hot to set it on we were told about this when we purchased it and di ecactly as we were told. HAAN even told us that it was made to use on laminate also even so that cannot be an excuse either because this is what we were told about it. I would like to know what date David M[redacted] was talking about on the date it was turned into the insurance company since they’ve had the complaint since 2013 and never told me they had heard from their insurance company until recently when the person at [redacted] ext [redacted] who is no longer with them told me he would turn it in and he also told me he had all of Stephanie’s emails also all but the pictures which HE could not find but I did and sent them to him. He is trying to lay the blame on me when it is HAAN that lost the pictures I sent to Stephanie and she DID tell me she received them and would forward them to their insurance company but for some reason the insurance company never got anything until recently and then no pictures were sent! So Who is at fault here for not reporting this to HAAN’s insurance company until 2015 instead of 2013???? I would like for David M[redacted] to reply to this as well as the date he claims it was turned into the insurance company.
Thank you and God Bless you
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 I am extremely happy with Keith S[redacted] who is aware and working hard to restore HAAN's integrity and customer service which was lacking. He was apologetic and quickly replaced my steam mop. I can once again recommend to anyone wanting to purchase a steam mop this product is fantastic !Regards
[redacted]

Sorry to hear about the fire and your issues related to your Haan steamer.  We have recently gone through a management change which has slowed  down our operations a bit.  We will be sending a replacement steamer out in a couple weeks.  I am working with outside distributors to...

procure product for us at this time.  Please contact us at [email protected] with any questions.

Complaint: [redacted]
I am rejecting this response because:
------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Tue, Aug 16, 2016 at 8:27 AMSubject: Fwd: Revdex.com Complaint # [redacted]To: [redacted]@myRevdex.com.org---------- Forwarded message ----------From: [redacted] <[redacted]@[redacted].com>Date: Tue, Aug 16, 2016 at 6:17 AMSubject: Revdex.com Complaint # [redacted]To: [email protected], [email protected] Haan USA,I'm writing in regards to the response to Revdex.com stating that a replacement was sent out.  I'm just returning from a military deployment and I asked my supervisor who was watching my place in my absence if any packages were delivered and he said that no packages from Haan had arrived.  If by chance it was sent to the address where the condominium burned down, that address is no longer valid.  
Regards,
[redacted]

Hello,Please contact me anyway so we can at least resolve your issue as well as some feedback on where the disconnect was. I would like to get to the bottom of the issue and prevent this from ever happening again. sorry for your inconvenience.###-###-#### Extension 128Shane Haan Corporation

-Complainant cannot provide proof of purchase.-This claim was forwarded to our insurance company at the time of the original complaint, that company denied the claim based upon the lack of proof of purchase.  Also the use of the product was not consistent with the instruction manual, as there...

was a “resting pad” included with the unit that would prevent the item form damaging any floors.-In this instance it is no different from someone using an iron and walking away from it while in use and having a shirt ruined because the item burned a hole in the shirt.  With  this unit the only way the floor would have been damaged is if the resting pad was not used and the unit was left directly on the floor and unattended for a period of time (similar to an iron). David M[redacted]

Hello,
 

size="3">
I have created a s new sales order for your CAP. It will
ship today via [redacted], You will receive the cap tomorrow. If the below is not your
ship to address please contact me ASAP:
 
OLGA D[redacted]
MOORESTOWN, NJ [redacted]
 
 
If you have any questions please contact me directly [redacted] X:[redacted]
 
Thank you,
 
Shane B[redacted]

Hello,
Please contact me anyway so we can at least resolve your issue as well as some feedback on where the disconnect was. I would like to get to the bottom of the issue and prevent this from ever happening again. sorry for your inconvenience.
###-###-#### Extension 128
Shane
Haan Corporation

Hello,
Customer received new tank after the replacement was sent to NJ and not NH. Customer has been offered a replacement unit for her damaged unit.
Thank you!

As the complainant has been made aware, the replacement unit is being processed currently....

Can you please tell me what number you called for customer service?  Who you spoke to?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  It is Monday, July 6th and have not received the tank cap as promised by Shane B[redacted] from Haan.   I emailed him informing him that I have not received shipment as promised by July 2nd. 
Regards,
[redacted]

------- Forwarded message ----------From: [redacted]<[redacted].com>Date: Tue, Jun 21, 2016 at 11:15 AMSubject: Re: Haan Warranty Follow-upTo: [redacted]@myRevdex.com.orgCc: [redacted] <[redacted]@haanusa.com>, [redacted]@haanusa.comHello [redacted]I never received my credit of 24.90,...

or a response from your last email. This has been going on since March. I feel as though I am still getting the run around. Please let me when I will get my credit on my credit card?On Jun 14, 2016 10:39 AM, "[redacted]" <[redacted].com> wrote:Complaint ID:  [redacted]

Hi [redacted],
I tried calling you, but I could not leave a message. I apologize for the problems that you have been encountering, I would like to help you resolve this issue but would like to ask you a few questions prior to doing so. Can you please give me a call @ ###-###-#### to resolve?
Thank...

you!
David M[redacted]
Director of Sales
Haan by SDS

I have contacted **. [redacted] multiple times, here is the latest correspondence.... Thnak you Sent from my [redacted] smartphone -------- Original message --------From: customerservice <[email protected]> Date: 7/6/16 1:24 PM (GMT-05:00) To: [redacted] <[redacted].com>, customerservice <[email protected]> Subject: RE: [redacted]  Hi [redacted], Sorry for the delay, I am working on getting a replacement unit sent out.  I have to purchase the item through a third party and have them ship it for us.  I am accumulating enough items for a shipment.  Your replacement will ship in the next few weeks. Thanks! From: [redacted] [mailto:[redacted].com] Sent: Thursday, June 30, 2016 5:32 PM To: customerservice <[email protected]> Subject: Re: [redacted] Hello   Purcahse date was Sept 17, 2015 ,  haan [redacted] multiple purpose floor steamer, [redacted] fort lee nj [redacted]   purchased from [redacted]  order number [redacted]paid 99.99 plus tax    On Thu, Jun 30, 2016 at 4:59 PM, customerservice <[email protected]> wrote:Hi [redacted], Can you provide me with some more detail, purchase date, item number, address etc…. Thanks,Customer Service From: [redacted] [mailto:[redacted].com] Sent: Thursday, June 30, 2016 4:15 PM To: customerservice <[email protected]> Subject: RE: [redacted]On Jun 30, 2016 4:04 PM, "customerservice" <[email protected]> wrote:Hi [redacted],   Where did you purchase the item? Sorry for the delay, we are a little backlogged. Thanks,Customer Service From: [redacted] [mailto:[redacted].com] Sent: Wednesday, June 29, 2016 7:45 PM To: Haan Customer Service <[email protected]>; customerservice <[email protected]> Subject: [redacted] My [redacted] is not working I emailed and called several times last week with no response.   -- [redacted] -- [redacted]

------ Forwarded message ----------From: [redacted]<[redacted].net>Date: Tue, May 31, 2016 at 10:16 AMSubject: ID [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>This is to inform you that the Haan Corporation has settled my complaint with them.  They have sent...

me a replacement steamer.  I thank you very much for the help you have given me.