Hair Playground

Once again we have respectively answered your questionWe do not have a store front or physical addressWe are a online store only Thankypu Best Regards! We are happy to answer all your questions! [redacted]

This customer was received the resources to view shipping timeShe is wasting Revdex.com and Our time with this invalid complaintWe have a plethora of emails showing this customer who seems to lack in reading vivid policies postedThe shipping time as we stated is in our Shipping section

"It is the buyer responsibility to ask firmly about any important details on our website while deciding the transactionThe customer in this case did not." Once again we have respectively answered your questionWe do not have a store front or physical addressWe are a online store only Thankypu Best Regards! We are happy to answer all your questions!

Hello Thankyou for reaching out to Hairplayground with this matterWe are now legally looking to move foward with this case since the customer has digned and Initialed our Contract on terms that are now breachedPlease see attachment Here is the customers agreement which was signed and Initialed [redacted] [redacted] [redacted] [redacted] I (IR) ***: Now as read above the agreement and Contract clearly says shipping will take 5-Business days to 15-business days [redacted] clearly agreed to those terms and to the above terms that Hairplayground will not be held responsible and no reports to bereau's will be reportedBy reporting and breaching our Contract we will now take Legal Action against [redacted] We have an Agreement and Contract that was signed and initialed by the customer and the customer went against itThereforr the only step to take is Court Lidigation for breach of Contract The above statements that was stated by the customer is a complete lie and twisted in order to sound right We have been harrased, Assulted, Slandered by this customer where our employees feared for there life by [redacted] Therefore we will not take any more We clearly stated if no delays shipping is 5-Business daysIf you click herr in Bright Red! [redacted] Heavy shipping DelaysWhich was there before [redacted] Purchased [redacted] is a [redacted] and will do anything to cover that she has signed a Agreement and ContractHere is our Permission to process Payment email where [redacted] again agreed to our Terms and Conditions Hi, [redacted] [redacted] [redacted] [redacted] Order # (I do not have the order number) Super Sale 10" 10" plus 10" Closure Brazilian Body Wave $ ? Show quoted text Now the above gives us Hairplayground Permission to Process [redacted] PaymentWe not only asked her via phone [redacted] Completed to Agreement Contracts We are a professional Business and for this Customer to abrubtly start mayhem with a company who has warned her about every process taken before purchase is unrealistic and We are taking this very seriouslyNew york tax is 8.875% we dont understand where the other number [redacted] is going byWe have explai ed everything in detail to This customer she choose to purchase with us because she felt safe above all Here is the clear and vivid link that we have on our website to purchase Tracking or Tracking will nit be givenWhich was all there to inform customers before purchasing [redacted] again did not read [redacted] We will not be refunding any monies to this individual As her contract states she must wait 5-Business days to 15-Business days because we are a Custom only website Below is our, Return Policy that [redacted] agreed to in both of Her ContractsBy breaching this contract agter signingWe will be looking into Legal MattersWe have a right to do soAll sales are final Sale non refundable as our Return Policy states below that [redacted] sogned and Agreed to with bkth ContractsThe contract is now Breached by [redacted] and we have every right to move foward in Court Returns Our policy is Final Sale Non RefundableNo Exchanges or ReturnsWE DO NOT ACCEPT ANY RETURNS OR EXCHANGES Due to unsanitary conditionsWe cannot accept any returns due too our company unable to resell any touched or pre open packages to hair, we would not be able to resell any returned items to our new customers, reasons of our customers may receive issues or irritations from the returned or exchanged items to there skin because of pre touched hair from previous owners who have returned the productThat is why all sales are FinalOnce purchased all Sales are Final because we are a Customized website only, unfortunately we can’t offer you a refund or exchange Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items Please do not send your purchase back to the manufacturerWe are Final Sale Non RefundableNo Exchanges or Refunds for any reason There are certain situations where only a credit discount is placed on your next Bundles plus order with us; maybe granted: (if applicable) Sale items (if applicable) Final Sale Non Refundable, No Returns or Exchanges, unfortunately sale items cannot be refunded Gifts If the item was marked as a gift when purchased and shipped directly to you, All Gifts are Final SaleNo Exchanges or Refunds If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, The item or Gift is Final saleNon refundableNo returns or Exchanges for any reason For any instance a refund is applied, Product must be in perfect conditionno instalationtags still on, package never openedAll customers will be responsible for paying for your own shipping costs for returning your itemShipping costs are non-refundableIf you receive a refund, the cost of return shipping and 20% restocking fee will be deducted from your refund Depending on where you live, the time it may take for your exchanged product to reach you, may vary If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insuranceWe don’t guarantee that we will receive your returned item

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is one big circleOnce again I was not informed of shipping policy before purchase and I have to be told a date my item would be shippedAccording to the policy they have posted online they can ship my product whenever they please it can be months from nowTheir policy needs to be revised and should be signed by every consumer before purchaseThis is unethical business practice In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Ma'am I'm not saying they are hidden on your website as in you can't find them, I'm saying they are not displayed on the home page or you as a business don't give that information up front. If a company tells a consumer they have up too 25 days until shipping chances are the customer won't order. If you tell a consumer that the hair you sell is half bundles not whole consumers aren't going to purchase from your company. You company is very misleading and as a person with any integrity you should be able to see that. It is a disgrace how you take people's hard earned money and just flat out mislead them. Its not honest and it's unfair. You will never prosper because the way you run your business is by scamming your customers. I know I probably will never get my money back but your business will not be successful. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I was not informed of the website until AFTER my purchase when I inquired about shipping timeI responded to an instagram post was given a phone numberCalled the number placed my order was harrassed via text to pay for the invoice they sent to my emailI paid the invoiceI was not told before I made the purchase that my hair was not in stockI was also not informed it would take over business daysIf there is such important information on the website I should be immediately directed to the website instead of a phone number and an invoiceThese terms are not revealed until AFTER your purchase via invoice In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
An official business address was not given
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thankyou we at Hairplayground have shipped *** *** ProductWe have provided her tracking number via *** *** *** *** *** ** We have aswell sent *** *** Complimentary Longer inches for any inconvenience We have resolved the issue successfully
Thankyou

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The information that has been provided is FALSE!! in the screenshots it shows that I specifically asked for Peruvian body wave, the customer service agent never specified in any email that "curly" was the only option!! I copied and pasted the exact day 7/**/(weeks ago) this advertisement and I quote" *** *** *** ***
*** *** *** *** *** ** *** *** ** *** *** *** *** Service Number ###-###-#### ** *** *** ** ***)) *** *** * *** *** *** *** *** ***
*** *** ( *** *** *** *** * *** * *** *** * *** *** *** *** ** ***))"This is the advertisement they posted on instagramTherefore they lied about what they really are supplying and it is not the customers fault for getting sent the wrong hair. As a consumer I feel like there is no more evidence needed. Revdex.com states all evidence and complaints need to be FACTUAL!! And clearly from what they replied their statement is not a lie!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We informed the customer of our Terms and Conditions she agreed to pnce she has orderdThe agreement is Shippimg may exceed daysWe are still within our timeThe customer agreed to this Terms once ordering from our CompanyIt is our c9mpany termsThe customer aswell orderd custom colorAs
we told the customee in Blatent English no other languageCutom color takes more than days because it is customeyhe customer receipt says No refunds All sales are final, the Website policy says No Cancel orders etcThis agreement was wnforced as soon as the customer orderdAgain the customer has to wait exceed days for a custom orderAs we stated Prior

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer this is a copy of the emails
Attached is the email conversation that I had with the companyUpon ordering I was notified about the 4-days for shipping if there were no delaysThey did not mention the days or moreThey only mentioned 4-days if no delays but did not add any mention of the days or more to ship for any reasonA few days AFTER I ordered my hair is when I was directed to the website about shippingEach time I asked about shipping I was not given a clear, cut answerInstead I was continually directed to the shipping website I just needed clarification to make sure I understood what was written in the shipping sectionHowever, the company would not give me a direct answerInstead, as mentioned before, I was directed to the website AFTER placing my order and being charged.They also did not direct me to the terms and conditions page when I was in the process of ordering or anytime during my order, as of now since my order is still openI actually have not been directed to the terms and conditions page during any time of my orderI have only been directed to the shipping page.Again my entire e-mail conversation with Hair Playground is attached for further clarification.Thank You!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** *** or to whomever this may be:I understand what you are saying about your policies and I get thatI was told via text which I also provided screenshots for that the hair would be shipped in 4-daysOnce I asked the rep when I should expect tracking she should've made me aware that it could take up too or more days but she didn'tInstead she didn't wait until I complained to say that I needed to view the terms on the websiteAll I'm saying as for future reference so there isn't any confusion between you and your customers that you should advertise the time it takes for the product to be shipped out as well as the size of the bundles; its just common courtesyMost of the time when customers order they need the product at that time and that was my case I had to purchase hair from somewhere else because I still have yet to receive my order or a tracking numberI no longer need the hair from your company so please don't try to send it to me*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

As we stated the customer will receive her product next week by end of weekWe stated several timesThankyou Kind Regards!

Once again we have respectively answered your question. We do not have a store front or physical address. We are a online store only.
Thankypu Best Regards!
We are happy to answer all your questions!
[redacted]

Thankyou not at all. When a customer contact us to order we go by what sale we have public. The sale of our buy 4 get 2 free is for curly. The customer received the specific sale. The customer has the right to check the invoice and say she would like a different type of hair. This case in the customers own words. The customer did not " PAY ATTENTION" to the invoice. After we specifically asked by email for her to Please check then click pay, as we stated the customer did not return with anything for us to fix after we asked her to check everything first before paying. The customer payed which is confirmation she has read both policy and her invoice successfully and has found no errors.

This customer was received the resources to view shipping time. She is wasting Revdex.com and Our time with this invalid complaint. We have a plethora of emails showing this customer who seems to lack in reading vivid policies posted. The shipping time as we stated is in our Shipping section.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Upon ordering hair on May ** I informed them I did not have a order number. 14 days later after contacting the Revdex.com I have received a id #. What is this id number for now? No one at the company answers the phones, responds to my text messages or emails. It does not take a company 14 days to respond via email with a order number. Did you see how quick Hair Playground responded to the Revdex.com email? Exactly, it was in less that 1 hour. Therefore, customers deserve the same respect. As a consumer I deserve better than this. I do not cheat people, I served my country and paid their price. 
 I am disheartened that I spent $183 with a company to only be called a liar. What am I lying about? For starters I have never spoke to a [redacted] at Hair Playground. As previously stated I have had correspondence with an unidentified woman by the name of "[redacted]." Lets be clear I have never said I did not sign the terms and conditions I have stated to have signed them under false pretenses. After realizing that the terms and conditions appeared fraudulent I contacted Hair Playground and a Lawyer. I contacted Hair Playground asking them if this was a scam and they began to say there lawyers would be in touch. Can we not ask questions in America anymore? I asked for their lawyers number and never got it. "[redacted]" then said " you will be in court before you get your hair, we have done it before." There are contracts to order hair now?
For starters Hair Playground sent a card authorization form at 1:29pm however, by 12:24 pm Hair Playground had already charged may card. I asked them if the card had been charged and they said it had not. Despite having charged the card. I can furnish the bank statements and email times to show that the authorization came after the card was originally charged.
Secondly, the contract was only submitted after it was never upfront. I made no fuss originally because I assumed that Hair Playground would simply deliver the hair in a timely matter. 14 days later (2 weeks) and no response from anyone at Hair Playground until I filed a grievance with the Revdex.com. Hair Playground has unethical business techniques and hence their clause for suing you if you report to the Revdex.com. 
Most companies would settle out of court because it is time consuming and ineffective, especially if the matter could be salvaged. I have reached out to hair playground and they have indicated if you do not get a response from their text number that means they have been blocked. You cannot reach this company to salvage any matter in regards to your order as they are a "text only company." Originally all I wanted was my hair back but not I want a absolute refund as I had to order new hair for the occasion it was intended for. 
Thirdly, I was charged $183. "[redacted]" stated that she could do $160. I am not aware of NYC taxes as I just recently moved here from GA. Hence why I asked. If they would have told me I would have known. It is a simply question. If you calculate $160 at 8.85% I was still over charged $9. The only thing I could think of this $9 was for the tracking order I never got. I have read online that ordering hair from this company will result in having to reorder hair as it will always come late, or not as expected. As per the last complaint with the Revdex.com on 5/**/14. Not even 13 days later I have similar products with response times and product. I never placed a order through Hair Playgrounds website; all orders were placed via text message. If you go to their Instagram it is the same 3 girls the company uses as its hair models. I cannot find reviews on this company that are current. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is one big circle. Once again I was not informed of shipping policy before purchase and I have to be told a date my item would be shipped. According to the policy they have posted online they can ship my product whenever they please it can be 3 months from now. Their policy needs to be revised and should be signed by every consumer before purchase. This is unethical business practice.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I was not informed of the website until AFTER my purchase when I inquired about shipping time. I responded to an instagram post was given a phone number. Called the number placed my order was harrassed via text to pay for the invoice they sent to my email. I paid the invoice. I was not told before I made the purchase that my hair was not in stock. I was also not informed it would take over 25 business days. If there is such important information on the website I should be immediately directed to the website instead of a phone number and an invoice. These terms are not revealed until AFTER your purchase via invoice. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]