Hair Playground

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I did not agree to the terms and conditions of the website because I did not purchase any products on the website. I communicated via text message to the [redacted] and no terms and conditions were discussed. After the text message conversation, I was sent an invoice which I paid.
The product I was shown via text message is not the product I received. I will gladly return it for a refund or the correct product. If my money will not be refunded or the correct product shipped to me, I would like the business address of the company (not the PO Box), so I can pursue this matter further.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello Thankyou for reaching out to Hairplayground with this matter.
We are now legally looking to...

move foward with this case since the customer has digned and Initialed our Contract on terms that are now breached. Please see attachment.
Here is the customers agreement which was signed and Initialed 
[redacted]
  [redacted]   [redacted]
I (IR) [redacted]:
Now as read above the agreement and Contract clearly says shipping will take 5-7 Business days to 15-25 business days. [redacted] clearly agreed to those terms and to the above terms that Hairplayground will not be held responsible and no reports to bereau's will be reported. By reporting and breaching our Contract we will now take Legal Action against [redacted]. 
We have an Agreement and Contract that was signed and initialed by the customer and the customer went against it. Thereforr the only step to take is Court Lidigation for breach of Contract.
The above statements that was stated by the customer is a complete lie and twisted in order to sound right.
We have been harrased, Assulted, Slandered by this customer where our employees feared for there life by [redacted].  Therefore we will not take any more.
We clearly stated if no delays shipping is 5-7 Business days. If you click herr in Bright Red!
[redacted] Heavy shipping Delays. Which was there before [redacted] Purchased 
[redacted] is a [redacted] and will do anything to cover that she has signed a Agreement and Contract. Here is our Permission to process Payment email where [redacted] again agreed to our Terms and Conditions 
Hi,
[redacted] 
[redacted] 
[redacted] 
Order # (I do not have the order number)
Super Sale 10" 10" plus 10" Closure Brazilian Body Wave $183
? Show quoted text
Now the above gives us Hairplayground Permission to Process [redacted] Payment. We not only asked her via phone. [redacted] Completed to Agreement Contracts.
We are a professional Business and for this Customer to abrubtly start mayhem with a company who has warned her about every process taken before purchase is unrealistic and We are taking this very seriously. New york tax is 8.875% we dont understand where the other number [redacted] is going by. We have explai ed everything in detail to This customer she choose to purchase with us because she felt safe above all.
Here is the clear and vivid link that we have on our website to purchase Tracking or Tracking will nit be given. Which was all there to inform customers before purchasing. [redacted] again did not read 
 [redacted]
We will not be refunding any monies to this individual.  As her contract states she must wait 5-7 Business days to 15-25 Business days because we are a Custom only website
Below is our, Return Policy that [redacted] agreed to in both of Her Contracts. By breaching this contract agter signing. We will be looking into Legal Matters. We have a right to do so. All sales are final Sale non refundable as our Return Policy states below that [redacted] sogned and Agreed to with bkth Contracts. The contract is now Breached by [redacted] and we have every right to move foward in Court
Returns
Our policy is Final Sale Non Refundable. No Exchanges or Returns. WE DO NOT ACCEPT ANY RETURNS OR EXCHANGES.  Due to unsanitary conditions. We cannot accept any returns due too our company unable to resell any touched or pre open packages to hair, we would not be able to resell any returned items to our new customers, reasons of our customers may receive issues or irritations from the returned or exchanged items to there skin because of pre touched hair from previous owners who have returned the product. That is why all sales are Final. Once purchased all Sales are Final because we are a Customized website only, unfortunately we can’t offer you a refund or exchange. 
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Please do not send your purchase back to the manufacturer. We are Final Sale Non Refundable. No Exchanges or Refunds for any reason. 
There are certain situations where only a credit discount is placed on your next 3 Bundles plus 1 order with us; maybe granted: (if applicable)
Sale items (if applicable)
Final Sale Non Refundable, No Returns or Exchanges, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, All Gifts are Final Sale. No Exchanges or Refunds.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, The item or Gift is Final sale. Non refundable. No returns or Exchanges for any reason.
  
For any instance a refund is applied, Product must be in perfect condition. no instalation. tags still on, package never opened. All customers will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping  and 20% restocking fee will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Revdex.com:Yes I have received the tracking number I also viewed to check if it was valid which it was I still have some concerns about the purchased but I will wait and see if it ACTUALLY comes to my home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The customer service never corrected their problem. They asked specifically what inches and texture I wanted before an invoice was sent and if they weren't going to follow what I requested what was the point in asking me and I shouldn't have to correct or go back and look over anything because customer service contacted me back and forth several times. They needed to PAY ATTENTION!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, 
We have spoken to you before and you have turned down the only option of resolution we offer. Once hou place your prder you are agreeing with our terms. Final sale no fefunds no returns, all sales are final sale. We offer a discounted price on your next purchase with us. This...

is all accepted by you once you order. Attached is our Final sale policy. Feel free to view. We are happy to assist you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Ma'am I'm not saying they are hidden on your website as in you can't find them, I'm saying they are not displayed on the home page or you as a business don't give that information up front. If a company tells a consumer they have up too 25 days until shipping chances are the customer won't order. If you tell a consumer that the hair you sell is half bundles not whole consumers aren't going to purchase from your company. You company is very misleading and as a person with any integrity you should be able to see that. It is a disgrace how you take people's hard earned money and just flat out mislead them. Its not honest and it's unfair. You will never prosper because the way you run your business is by scamming your customers. I know I probably will never get my money back but your business will not be successful.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hairplayground has no further statement. We are in the process of controlling this situation. Thank you Revdex.com for your support

Invalid Complaint again done by this customer. Numerous times she was told for exact shipping dates that is express. The customer did not pay express therefore theres no exact dates. There is a General time range that customer should respect for standard shipping which is located in our shipping section as we guided the customer to.

"It is the buyer responsibility to ask firmly about any important details on our website while deciding the transaction. The customer in this case did not."
Once again we have respectively answered your question. We do not have a store front or physical address. We are a online store only.
Thankypu Best Regards!
We are happy to answer all your questions!

Hello the customer Receipt is attached. No where on the paid receipt states body wave. The customer was told via email by us to please check her order invoice then click pay. Attach is the email where the customer was asked to do so. The customer then checked the invoice and proceeded to pay. The...

invoice was completed. There was no concern of any error at that time after we asked the customer to clearly check her invoice before paying. The customer order was correct. On the receipt is our refund policy that the customer also approved after paying. We asked please check before paying. Once she paid the customer is agreeing that her order is correct and that he/she agrees with our return policy. Final Sale. No returns. or Exchanges. The receipt is attached and we only go by receipts as the customer is told. If the customer can find the qords "body wave" on the receipt then thats a different story. Other than that we asked the customer to please check her invoice before paying to make sure everything  is correct. The customer came back with no complaints the time of purchased and paid the invoice. The xustomer received the right order by her approval.

Hello in response. There is no hiding of terms. Located on our website is our Terms in bold writting. On our social media is a direct link of our website to view our terms again. There is no hididng. There is no third party to pay. We are one...

business. We direct you to call or text to pay. If you spoke to a rep you are purchasing from the site we are one company. It is the customer responsibility to click the website link on social media to read the website prior to order. It is your responsibility. There is nothing hidden. In our all about hairplayground section in detail informs you how many poeces you will need for a full head. Therefore you was warned prior. We do not hide anything. We do not own social media. Social media is for socializing. Our website link on social media directs you withought effort to the website you are buying from if from email, phone, text etc you are still buying from one company. That is basic understanding. In your situation you did everything backwards. If you had any questions at any time prior to purchase about length or express shipping that could of been added could of been resolved prior. You did not ask. Our policy is No Refunds, No Returns, All sales are final, No cancel orders. The customer receipt aswell says the same. The customer will receive there tracking number as informed already following week by end of week. For specified dates that is Express shipping. Which is a added fee. Which the customer did not Pay. Thankyou. Our website shows everything, nothing is hidden. Customers just choose to ignore. In initial purchase. It is the customers responsibility to read thoroughly. That is why we have everything on display.  This customer will receive her tracking number by following week end of week as we informed her several times. Attached is our Vividly public terms and conditions that is located in the bottom of our website not hidden in screenshot. Along with our Vividly Public return policy that is publicly posted at the bottom of our website for public view, if that isnt public enough, attached is the customer receipt that in Clear lettering states All sales are Final no return. That is aswekl publoc and the customer has to read that before purchase therefore no excuses after. Also we have a screen shot of our terms that states the grams aswell as the time that may exceed thats located in our Terms Publicly for the customer to Read again. We tried to fit more but where sure someone from thee Revdex.com will contact us for more to be added. We have all the Public terms vividly written aswell as a screenshot of our social media that publicly has the link of our website in the bio so any customer can read any of our terms withought excuse. We are more than happy to assist this customer as we stated the customer will receive her tracking as she was told following week by end of week. This customer was informed 4-5 days if no delays. The customer choose to ignore the delays part again we have everything written publicly about any delays on our website and the length of time it will be taking. We customize therefore time may have delays as she was informed. We Thankyou.

Revdex.com:
After 14 days of the 25 days allowed in Hair Playgrounds shipping agreement the hair did arrive.  Despite being told all hair was dark brown it was black rinse. However, hair did come and this specific complaint should have been resolved. Therefore, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thankypu we will keep in mind what you have stated. Unfortunately there is no refunds , returns, all sales are final sale. Please click yaur receipt. Our website says No Cancel orders all sales are final. As you stated very clearly the rep informed you 4-5 days if no delays. The delay part seems to be ignored. Please recognize the no delays part it is very important. We are customer service we only respond to what you ask. Our website is fully furnisged with policies. You was warned prior to purchase of size, scheduled tome, refund policies prior to your order not after by our website. Again it is the customer responsibility to read thoroughly prior to purchase. Or ask any sales rep any questions. We thankyou and please refer to your receipt of our No refund policy you agreed to once purchased. Please ad a form of advise. Read thoroughly any website prior to purchase to avoid any confusion or feel free to ask any sales rep any questions. Its the customer responsibilty. Thankyou again

Hairplayground has sent me the most beautiful soft hair. I purchased 3 bundles the shipping was 5 days. I received it on 2 days before my 21st bday. I will be buying soon!

Review: I ordered hair from hair playground on 11/**/13. They had a special 3 bundles plus a lace closure. I prdered 22, 24 & 26 inches with a 12 inch lace closure. When I ordered they were supposed to send a tracking number and they never did. When I contacted them for my tracking number a second time I got a really rude response from a rep for this company named Alissa. After going back and forth with her she finally gave me my tracking number. I tracked the package I was excited to see that it was close to me. The hair arrived on 12/**/13 but I wasn't home to sign for it so it went to the post office. I picked up the hair on 12/**/13. I get home and open the package only to see that they sent me 12,14 & 16 inch!!! I was so upset after the long wait to receive the wrong lengths of hair. I immediately put the hair back in the package and contact the company about THEIR mistake. I am told that I WAS sent the correct hair and I cannot exhange it or get my money back. What??!!! They are the ones who madethe mistake that I have to pay $450.00 for?? They have ruined my plans to have this hair before my birthday. ...now they dont even want to compensate me?? What kind of business makes of company does that???? I told them they were a scam and they are trying to bring up a case against me for slander??? I find that funny. It's an excuse for them to try to keep my money and not give me what I paid for. 12,14 &16 inch hair doesnt even cost that much money.....I paid that price for the lengths and want what I paid for. I have made several attempts to try to resolve this with no luck....just run around. I have emails, pics and screenshots for everything I have just stated.Desired Settlement: I want my 22,24 &26 inch hair and im not paying for anything....no shipping or anything because they made the mistake. If not they can give me my money back.

Business

Response:

Thankyou, Below we would like to inform you that we agree on sending the Customer the inches she desires 22'24"26" we would like to add that due to any inconvienance we would like to add an additional 18" as a Bonus and courteousy.

We will provide the necessary tracking number to the customer within business shipping time.

due to Weather issues there may be standard delays.

We hope to secure this settlement by resolving the issue at hand by allowing the customer to keep all items she has received before. We will send 4 pieces to her Free of Charge! no shipping Fees! No anything as she desired in her settlement request along with additional hair one 18" bundle.

Thankyou!

Consumer

Response:

At this time, I have been contacted directly by Hair Playground regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

they lied to me and said they responded to tbe Revdex.com and waiting on ur response.....I have attached the emails

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Upon Hair Playground soliciting me via Instagram I decided to purchase product from the hair company. I ordered two 10'' Brazilian hair and one 10'' closure. The [redacted] who goes by the name "[redacted]" stated that the hair would ship in approximately 5-7 days given that there was no delays with the bank. I was never prompted to check Hair Playground's website. As they took my debit card information via telephone and all questions were asked telephonic .

After 5 days and not receiving a email or text I decided to text "[redacted]" in which she indicated that tracking numbers are at an additional $9 purchase. Given the hair style that I wanted I told "[redacted]" that my budget would be $160. She agreed via text to this price. However, when it came time to check out she charged my card $183 dollars. When I asked her where were the taxes being calculated she responded "those are just our fees.. its 183." NYC has a 4.5% sales tax on all products above $110 which would have made my $160 purchase $167.2. I was over charged $15.8 and "[redacted]" never stated what State they were calculating taxes from.

My bank records state that [redacted] charged my card at 12:24 pm. Shortly after "[redacted]" sends me a email that reads the following:

“Please Email us Back by copying and Pasting this Below.I (Customer Full Name) Give the Business Hairplayground Permission To Process My Payment. Order #

Card ending [redacted]. I (Customer Full Name Here) Agree to Hairplayground Policy [redacted] (Customer Initials Here)

Order #

Super Sale 10" 10" plus 10" Closure Brazilian Body Wave $183

Please copy and paste this email and resend it filled out and agreed. Thankyou”

This email was sent at 1:28 pm. At this point my card had already been charged. [redacted] later sent me another email stating that if I would not contact any third party agencies or I will be sued. I initially signed the contract because I did not think that I would have had a problem with this hair company, and my card had already be charged. Her eagerness to take my money let me think that they company was prompt.

After contacting [redacted] and asking her for a tracking number and she told me I had to pay $9 and we went back and forth about that I have not heard from her. The company has blocked on all social networking sources and refuses to respond to my emails, texts or calls. I had my sister call and she answered the phone.

It has been 2 weeks since [redacted] has took payment for the product. She has breached her contract because she failed to present the contract prior to debiting my card. My card was charged at 12:24 on 5/**/14 and all contracts she sent were at 1:25 and 1:28 pm on 5/**/14.Desired Settlement: I want my money back from this company. $183

Business

Response:

Hello Thankyou for reaching out to Hairplayground with this matter.

I order sum hair and they didn't sent me all my hair,they lied about the time I was going to get my hair. when I got it,its wasn't what I order I order 64 pieces and only got 32.I will do whatever I have to do to lket the world know about this company

Review: I ordered 3 bundles of virgin hair from the company on April **, 2015, $150 for the hair and an additional $10 for shipping. I was told via text the product would be shipped to me in 4-5 business days. After the [redacted] day I contacted the vendor and was told that it could exceed 25 days and I should look at their terms and condtions page located on their website. Only problem is I didn't purchase the hair from the website I found the vendor off social media and paid them through a third party. I was already skeptical about purchasing because they didn't accept [redacted] but I still purchased the product. It has now been 15 days and I no longer need the hair because it was for an event that has came and gone. After reviewing the terms and conditions page I also see where they say that you will need 6 bundles for a full head. Most virgin hair companies you only need 3. That means they are only selling you 2oz. of hair per bundle when it should be 3.5-4oz. This is a rip off and very misleading. They have blocked me on social media because I voiced my opinion on their page. I am so disappointed that someone would runa company this way.Desired Settlement: I just want my $160 back. I asked if my order can be cancelled and was told that they offer no refunds/exchanges. If you have to hide your terms and conditions about your product then obviously they are not fair and they will cause you to lose business.

Business

Response:

Hello in response. There is no hiding of terms. Located on our website is our Terms in bold writting. On our social media is a direct link of our website to view our terms again. There is no hididng. There is no third party to pay. We are one business. We direct you to call or text to pay. If you spoke to a rep you are purchasing from the site we are one company. It is the customer responsibility to click the website link on social media to read the website prior to order. It is your responsibility. There is nothing hidden. In our all about hairplayground section in detail informs you how many poeces you will need for a full head. Therefore you was warned prior. We do not hide anything. We do not own social media. Social media is for socializing. Our website link on social media directs you withought effort to the website you are buying from if from email, phone, text etc you are still buying from one company. That is basic understanding. In your situation you did everything backwards. If you had any questions at any time prior to purchase about length or express shipping that could of been added could of been resolved prior. You did not ask. Our policy is No Refunds, No Returns, All sales are final, No cancel orders. The customer receipt aswell says the same. The customer will receive there tracking number as informed already following week by end of week. For specified dates that is Express shipping. Which is a added fee. Which the customer did not Pay. Thankyou. Our website shows everything, nothing is hidden. Customers just choose to ignore. In initial purchase. It is the customers responsibility to read thoroughly. That is why we have everything on display. This customer will receive her tracking number by following week end of week as we informed her several times. Attached is our Vividly public terms and conditions that is located in the bottom of our website not hidden in screenshot. Along with our Vividly Public return policy that is publicly posted at the bottom of our website for public view, if that isnt public enough, attached is the customer receipt that in Clear lettering states All sales are Final no return. That is aswekl publoc and the customer has to read that before purchase therefore no excuses after. Also we have a screen shot of our terms that states the grams aswell as the time that may exceed thats located in our Terms Publicly for the customer to Read again. We tried to fit more but where sure someone from thee Revdex.com will contact us for more to be added. We have all the Public terms vividly written aswell as a screenshot of our social media that publicly has the link of our website in the bio so any customer can read any of our terms withought excuse. We are more than happy to assist this customer as we stated the customer will receive her tracking as she was told following week by end of week. This customer was informed 4-5 days if no delays. The customer choose to ignore the delays part again we have everything written publicly about any delays on our website and the length of time it will be taking. We customize therefore time may have delays as she was informed. We Thankyou.

Review: I ordered hair from this company in good faith. The hair that was delivered to me was not what I was promised. I tried communicating with the customer service and was insulted and spoken to very poorly. In the end, I spent $200 on a product that I can not use. Their resolve was to give additional hair on my next order... What about the money I've already spent? I am beyond disappointed. I am not in the business of paying for products that can not be used.Desired Settlement: Replacement or refund.

Business

Response:

Hello, We have spoken to you before and you have turned down the only option of resolution we offer. Once hou place your prder you are agreeing with our terms. Final sale no fefunds no returns, all sales are final sale. We offer a discounted price on your next purchase with us. This is all accepted by you once you order. Attached is our Final sale policy. Feel free to view. We are happy to assist you.

Review: The full lace wig I ordered differs substantially in color and length from the photo of the [redacted] sent me via text. The [redacted] refused to send me the policy on how errors are rectified. The [redacted] also refused to give me a number to speak to a person on the phone. She accused me of "[redacted]". I then emailed the main email and they also refused to give me any information to rectify the error.I then asked for the business address, so I could file a small claim and they did not answer with the information.Desired Settlement: They can refund me the full $320.

Business

Response:

Once again we have respectively answered your question. We do not have a store front or physical address. We are a online store only.

Thankypu Best Regards!

We are happy to answer all your questions!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did not agree to the terms and conditions of the website because I did not purchase any products on the website. I communicated via text message to the [redacted] and no terms and conditions were discussed. After the text message conversation, I was sent an invoice which I paid.

The product I was shown via text message is not the product I received. I will gladly return it for a refund or the correct product. If my money will not be refunded or the correct product shipped to me, I would like the business address of the company (not the PO Box), so I can pursue this matter further.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

"It is the buyer responsibility to ask firmly about any important details on our website while deciding the transaction. The customer in this case did not."

Once again we have respectively answered your question. We do not have a store front or physical address. We are a online store only.

Thankypu Best Regards!

We are happy to answer all your questions!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

An official business address was not given.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,