Hall's Roofing

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] , Jr

Hi, We will submit a full refund on this order to satisfy the customerThis refund has now been sentThank you***

Hello, We apologize for this issueI"m not seeing any correspondence on my end regarding this order.We are going to be emailing you a prepaid UPS label tomorrow to return the item/s for a full refundWe could also replace the return with the correct item if you still need thatWe apologize for the inconvenienceThe UPS label will come by days end tomorrow to the email you used at checkout Thank you, ***

Hello, Regarding this Amazon.com orderThe offer in question was for (1) each of the Skar Audio VVX-15VSubwooferThe buyer purchased (2) and that was shipped on the orderThe price of the offer on Amazon.com makes it very obvious that one subwoofer is being sold, the buyer paid $total for (2) speakers, and it is very clear the market for (4) of these is $650-$To receive (4), they would have needed to order (4) units.We apologize for the confusion on this pageWe are happy to send a prepaid UPS label and submit a full refundThank you, ***

Hello,I am sorry for the confusion on this transactionUpon inspection on our end, the item shipped, Innova 3040, is indeed an item that is described and will work as describedWe have shipped this item several times and receive high buyer remarks on the item and serviceThat being said, we want you to be satisfied with the transactionOn eBay if you submitted a return request in their returns area, you would have been giving a free return shipping labelI do understand that their system is not the easiest to work with, so we will be happy to send you $on [redacted] for your return shipping costsSorry again to let you down on this order, please let us know if this will satisfy you.Thank you,***www.jbtoolsales.com

Hi, We apologize for the issues on this orderI see over a dozen messages exchanged with t [redacted] [email protected] regarding the order since 3/It looks like an item had fallen to back order and was not in stockThat being said, on Friday, tracking was requested and emailed back within an hourHere is where the order stands now, please let us know if you need to set up a return and we can provide free return shipping and a full refund: USPS: [redacted] (out for delivery today)UPS: 1Z [redacted] (delivered 3/28) Thank you,***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello, Sorry for the trouble you are havingIn this instance, I see that this order was "fulfilled by Amazon.com" and not through our warehouseAs a retailer, having this fulfilled by Amazon, and not doing business directly with Pioneer, there is no way for us to control the return processIf you explain the situation to Amazon they may be able to issue a credit or assist with the warrantyIt is unfortunate that pioneer is basically calling all online retailers of their items, "unauthorized"They are the manufacturer of the item and should be honoring the warranty for you, if they will not, you will need to handle the returns process through your Amazon buyer account, since the item came from their distribution facilityI hope this makes senseThank you, ***

Hello, Sorry for the issue on this orderThe description was wrong on this item from our distributorWe did refund you on this product last week and we also updated the description last week [redacted] This item was described as "ratcheting" but it is "non-ratcheting", part number #***Please call your credit card to verify the funds have been returned to you if you wishThank you***

I apologize for the issue hereI looked into your orderThe image that was on the page is straight from StreamlightIt shows a battery on the cradle just so people have an understanding of what the purpose is of the itemThe battery is not included in the orderWe have never had this confusion after dozens of orders for the same item, with the same image.Streamlight Stinger Smart USB Piggyback Charger for FlashlightWith that being said, please tell me what will satisfy you and specifically what you would like to resolve the issue.Thanks,***

We are responding to the matter of a customer saying we shrunk their sons suit pants We dry cleaned the pants the same as we do all other suit pants When the customer brought them back he claimed that they were smaller There was not a label in them to say what size they were to be for us to measure We feel we did nothing wrong We would like the customer to bring in the identical pair of pants to measure the difference Thank you, Sara D [redacted] Deering Cleaners 317-356-

Hello,We apologize for the inconvenience caused on this orderI can see that our previous email to the buyer offers a prepaid shipping label and a full refund upon receiving the package backAll of the customers inquiries have been answered within a couple of hours, and we are happy to assist further.Upon inspecting the item purchased.: [redacted] This product is manufactured with an area on the back that has a "slit" where essentially the plastic was molded togetherThe only reason we did not offer a free replacement is because after looking at the rest of the ones we have in stock, every single one appears to be the exact same as the images sent to usThis is an item we have sold several times without any issue, and one that gets good reviews.We apologize for the misunderstanding on the product and the orderWe are happy to provide a prepaid mailing label to return for a full refund, however, a replacement would create the same results as it relates to buyer product satisfaction.Thank you,***www.jbtoolsales.com

Hi, Thanks for the informationI show we refunded this transaction in full under PayPal: [redacted] This was likely just a fraud attempt by someoneCancel your card associated with your PayPal account and get a replacementSadly, this is not uncommonFull refund has already gone through.Thanks, ***

Hello, Sorry for the issue on this orderThough in the case of [redacted] orders, there is no requirement in any way for sellers to provide buyers with prepaid shipping labels, for any reason, we will go ahead and offer you this concession in this instanceWe just emailed a prepaid FedEx label to your email address through NewEggPlease include your order ID with your return, we will fully refund you within 1-business days of receiving the package backThank you, ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Both pair of pants do not have tags in them for the size since they are custom tailed pants to fit the individual I will call to make arrangements for both pair of pants to be measured for comparison The pair of pants in question has been shrunk in the waist from the dry cleaning.Regards, [redacted]

Hello, I apologizeIt sounds like your account may have been jeopardized and someone ordered and used your shipping address.We need more information to find the ordersYou are fully protected by your bank, and PayPal, so a refund will be processedFor me to do that, I would need the tracking
numbers of the packages, or the PayPal transaction ID's from your PayPal account. Thank you, ***

Hello, I apologize for the issue on this orderThis is the first contact we have seen from you regarding this orderThe returns dept said there was not information with the package, so they could not identify whose package it was. Are you seeking a refund or a
replacement? Thanks, ***

Hello, We first off want to apologize to you for this issueWhy did it take you so long to contact us? I don't see any record of you contacting us through emailThis is so old that eBay archived the sale so we can't even see the orderThat being said, I will take you at your wordCan you
please verify your PayPal email is "***@gmail.com"? I can PayPal you the amount you have disputed on your order. Thank you, ***Ownerwww.jbtoolsales.com

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I have told this business that I did not receive the correct order the only item that showed up was a grease gun, nothing else
Regards,
*** ***

Hello, Sorry for the trouble you are havingIn this instance, I see that this order was "fulfilled by Amazon.com" and not through our warehouseAs a retailer, having this fulfilled by Amazon, and not doing business directly with Pioneer, there is no way for us to control the return processIf you explain the situation to Amazon they may be able to issue a credit or assist with the warrantyIt is unfortunate that pioneer is basically calling all online retailers of their items, "unauthorized"They are the manufacturer of the item and should be honoring the warranty for you, if they will not, you will need to handle the returns process through your Amazon buyer account, since the item came from their distribution facilityI hope this makes sense. Thank you, ***