Hall's Roofing

Hello, Sorry for the trouble you are havingIn this instance, I see that this order was "fulfilled by Amazon.com" and not through our warehouseAs a retailer, having this fulfilled by Amazon, and not doing business directly with Pioneer, there is no way for us to control the return processIf you explain the situation to Amazon they may be able to issue a credit or assist with the warrantyIt is unfortunate that pioneer is basically calling all online retailers of their items, "unauthorized"They are the manufacturer of the item and should be honoring the warranty for you, if they will not, you will need to handle the returns process through your Amazon buyer account, since the item came from their distribution facilityI hope this makes sense. Thank you, ***

Hello, This is the first message we have seenBelow are return instructionsWe apologize for the issue your havingPlease include your order ID in the package and send to the below addressThe item must be new and in the original factory packagingWe will issue a refund 1-business days
after we receive the item backPlease contact us back with any questions. Thank you, Jason

Package was received
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]The manufacturer, Pioneer, said that since JB Tool is not one of their authorized distributors, the manufacturer year warranty is void. Pioneer said that JB Tool should handle getting the item repaired or replaced within the one year warranty
Regards,
*** ***

Hello, Sorry to have disappointed you on this orderThe shipping times are addressed in a few different areas on the following page:https://www.jbtoolsales.com/shipping-returns/Depending on the item, there is typically a hour lead time before an order would ship, excluding weekends, since
UPS/FedEx don't pick upI see this order cleared our system around noon eastern time, this would have been scheduled to ship Monday from a FL warehouse, and delivered on TuesdayThis would have been well within the 2-business day estimate which was displayed at checkout. Further, I can see that numerous cancel requests were made between Friday night and Saturday morning, so this order was cancelled/refundedThis was indeed billed at checkout since the item was in the stock, and all credit card/debit card refunds take 2-business days, depending on bank. We apologize that we could not satisfy your needs on this orderThe only way this particular item would have shipped same day would have been if expedited shipping was paid for. Thank you, ***

Hi, We have now issued a full refund to you for this orderSorry for the inconvenience on the order. Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank youThis will
resolve the issueIt would have been less stressful to accept my word and do
this in the beginning
BTW, we are a Michigan chartered corporation with original headquarters in
Schoolcraft Rd in Livonia
Regards,
*** ***

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
*** needs to be informed that the PayPal refund get issued was not to my accountI'll see if I can work with PayPal to track it down with that #Yes it was fraud, I did everything he asked for almost a month ago at this pointThe fraudulent party used a PayPal account that is not mineSo they just refunded a theifRather than work with me or the bank directly
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** *** Jr

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi,I apologize for the issue on the orderThis is the first time we have seen contact regarding this order number.I will have a prepaid UPS label emailed to you within one business day so you can return the packageWe can then either replace the package with a brand new one, or fully refund you
This label will be sent to your email, ***, will this be sufficient?Thank you,***

Hello, We apologize for this issueI"m not seeing any correspondence on my end regarding this order.We are going to be emailing you a prepaid UPS label tomorrow to return the item/s for a full refundWe could also replace the return with the correct item if you still need thatWe apologize
for the inconvenienceThe UPS label will come by days end tomorrow to the email you used at checkout. Thank you, ***

I apologize for the issue hereI looked into your orderThe image that was on the page is straight from StreamlightIt shows a battery on the cradle just so people have an understanding of what the purpose is of the itemThe battery is not included in the orderWe have never had this confusion
after dozens of orders for the same item, with the same image.Streamlight Stinger Smart USB Piggyback Charger for FlashlightWith that being said, please tell me what will satisfy you and specifically what you would like to resolve the issue.Thanks,***

Hello,Sorry for the issue hereWe are going to send you a prepaid UPS label on Monday to send your items backWe will also be looking into why the item is not matching up to the imageThis is an item that we have sold many times without issue, it is possible it was packaged wrong at the
manufacturer or they just altered the body style.Thank you,***

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***

Hi, Sorry for this issueI need the Walmart order number and then I can get you a label to return the productWe route our orders for shipping within minutes after they are placed, so we typically can't stop them. Thanks, ***

Hello, Regarding this Amazon.com orderThe offer in question was for (1) each of the Skar Audio VVX-15VSubwooferThe buyer purchased (2) and that was shipped on the orderThe price of the offer on Amazon.com makes it very obvious that one subwoofer is being sold, the buyer paid $total
for (2) speakers, and it is very clear the market for (4) of these is $650-$To receive (4), they would have needed to order (4) units.We apologize for the confusion on this pageWe are happy to send a prepaid UPS label and submit a full refund. Thank you, ***

Hello, Can you please tell us you order number so we can look into this? I see no orders from ***@GMAIL.COM on our website, www.jbtoolsales.comIf you ordered from one of the marketplaces, we would need more information from you in order to address this issues. Thank
you, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
In the case of *** *** orders ? Once again your policy states: "RMA Policy - Unless the item purchased is defective, or a different product from what you ordered is sent, the buyer will assume all shipping chargesThe return shipment can be sent via any mailing method you wishPlease include any communications with us or the invoice in the packagePlease allow up to hours to be refunded after the package is delivered"It doesn't spell out prepaid shipping label but it does say you (the seller) assume the shipping charges for items purchased that are defective, or a different product from what you ordered is sent.I paid the shipping to receive the item and you expect a customer to pay at least that to return a defective tool that cost $? Your own return policy on your JB Tools website https://www.jbtoolsales.com/shipping-returns/ is clear cut and honest.So because *** *** has no requirement for its sellers to provide quality customer service or a definitive return policy, it provides you the loophole to be vague about defective returns.Please don't patronize me by making a concession in this instanceI would rather take the loss after what you and *** put me through and have the public know about your business practicesA simple apology and return label would have went a long way
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12656379, and find that this resolution would be satisfactory to me The business has shipped a replacement tool and this is an acceptable solution to this problemThanks for your help with this matter
Regards,
*** ***