Halterman's Toyota Scion Mitsubishi

July 9, 2014
Dear [redacted],Due to a hardware change for Toyota's Entune system, an internal receiver was not available at the time of the [redacted]'s vehicle purchase. However, we installed an external unit to be used until an internal unit became available. Once the external unit...

became available our Service Director [redacted] contacted the [redacted]'s to schedule an appointment. The appointment for the installation is currently scheduled for July 14th, 2014. As a onetime good-will offer we will provide a one-day rental for the appointment on July 14th and $199.00 for the [redacted]'s to purchase their own radio subscription.Sincerely,

July 18, 2015
[redacted]
The Revdex.com
Metro Washington DC & Eastern PA
Re: Samuel [redacted] ID#[redacted]
Dear Ms. [redacted],
class="MsoNormal">                We
sincerely apologize for the miscommunication that occurred in fulfilling Mr.
[redacted]'s refund. We have contacted the [redacted]'s and are processing their
refund. Again, we sincerely apologize for the delay.
 
Sincerely,
 
Allen B[redacted]
General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]It will be nice to finally have a registration in the glove box and a sticker on my license.  After two failed attempts to secure one and three temporary registrations please forgive me for being a bit skeptical until I see the registration myself.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this
response because: 
They are still acting as
if the behavior of their sales representatives was correct and still haven't
rendered an apology, nor addressed the solution I proposed.  They are
still lying and covering their backs instead of admitting the error of their
ways. I do not want the car they sold me, I did not buy a new car to be fixed up
by their technicians! If I wanted to buy an old car I would have bought a used
car for a fraction of the price.  And even if the car had no issues they
still flat out deceived me into trading in my car with false promises. They
told me they would help me save money and tricked me into trading in my 2014
car with promises of getting me a 2015 [redacted] and lowering my car payments,
thus helping me “save” on the long term. Which did not happen, in fact I owe
way more money than I did before. They did not deliver on their promise, and
even after the fact they are still pushing their lie! They are even lying about
the time frame and who I actually spoke to. I called Toyota Corporate on the
dates I submitted along with this complaint, I left a voice-mail for Michael R[redacted]
explaining that what they did to me was wrong and had mislead me into trading
in my car with false promises of saving me money which ended up with me having
to pay way more money than what I was actually paying before, he replied by
leaving me a voice-mail, I called back and I spoke to Mr. R[redacted] on 10/31/2014.
When I asked him to explain to me how he was supposedly saving me money, now
that I had the numbers in front of me and realized what they had done, then he
said he didn't know. After reassuring me time and time again at the dealership when
I bought the car that I was saving so much money by doing this, now his response
was that he doesn't know.  At his response and seeing that speaking to the
dealership directly would not get me anywhere, I called the Toyota Corporate
Office, explained the situation to them and filed a complaint. They told me it
would take the dealership two days to respond, and since I didn't hear from
them, I called them myself on 11/01/2014. When I spoke to the sales manager he
came up with another story on the price of the car; Michael R[redacted] on 10/31/2014
told me the car only cost me 23 thousand, by Saturday the price of the car had
mysteriously shifted to 22.5 thousand, yet Toyota Finance says the price of the
car is a completely different amount, excluding the GAP insurance and other
fees.  The dealership is flat out lying. When the manager got off the
phone, the next person that got on the phone was rude and even had the nerve of
blaming me for falling for the scam; I told him he had to help me and to change
his tone and attitude with me, then he told me to go by on Monday. I called
Toyota Corporate again and told them I didn’t think that the dealership was
going to be much help and that is when they advised I get legal counsel or
contact the Better Business Borough which I did. At this point I know they have
no intention in resolving this situation truthfully and without pulling another
scam on me. 
They need to respond
according to the terms that I previously proposed on this complaint: I want a
2015 Toyota [redacted], “which is what I was offered, with less car payments, a
0.00% APR, $0.00 money down and a $350.00 monthly car payment for 60 months. I
want to save like they promised me I would, not losing a penny of my previous
investment. I also want compensation for any medical bills I might incur
because of this ordeal. After this situation I
haven’t been able to sleep much at night, I'm experiencing anxiety and have
even lost my appetite. I lost over $11, 000 thousand dollars because of their
fraudulent representation of the trade-in, money I might never recuperate and
was scammed to take a $36,000 dollar debt including fees, taxes, a warranty
that I explicitly told them I do not want, and an overpriced car which has
issues...” And if they insist in excusing their fraudulent behavior by completely
ignoring the facts to continue to cover up for the unethical behavior of their
sales representatives, instead of apologizing and treating me like a customer,
I will simply turn this over to an attorney. Thanks.
 
Regards,
[redacted]

January 21, 2015
Dear [redacted],We will be hand delivering [redacted]'s paperwork to him today to ensure he receives everything he needs. We would also like to offer [redacted] one complimentary oil change and tire rotation at our Express Lube facility as a gesture of good-will for [redacted]'s inconvenience. [redacted] may visit our Express Lube facility during our normal business hours to redeem his oil change and tire rotation.
Sincerely, 
Allen B
General Manager

To Whom It May Concern:
We were in contact with Mr. [redacted] and we assisted him with arrangements to drop the vehicle off for repairs Tuesday evening and also receive a rental car. We assume that this has been taken care of as he has not returned out phone calls to follow-up. If he still needs assistance, he may contact our service manager, Matt R[redacted].
 
Thank You,
Sarah B[redacted]

We have assisted Mr. [redacted] and set up an appointment  for him with his local [redacted] Dealership. Since we are not a [redacted] dealership, unfortunately we can not do any [redacted] warranty work. We sincerely apologize for any confusion in this matter.
 
Sincerely,
...

Allen B[redacted]

December 9, 2014
Dear [redacted],The repairs done on [redacted] vehicle were warranted for 12 months or 12,000 miles, whichever comes first. We have no control over how much or how little a person drives their vehicles. However, it is very unlikely that the vehicle would have...

traveled 2,500 miles before showing any signs of a problem if there would have been an issue with the repair work we completed. Toyota corporation has declined to help [redacted] any further and our company is doing the same.Sincerely,
Allen B
General Manager

May 13, 2015
[redacted]
The Revdex.com
Metro Washington DC & Eastern PA
Re: [redacted]
Dear [redacted],
class="MsoNormal">                Due to
Federal privacy laws we are unable to disclose any information regarding this
vehicle's purchase to [redacted]. Her name is not listed on any transaction
documents and therefore we are unable to respond to this complaint, nor can we
provide her with a copy of any paperwork in regards to the 2015 [redacted]
purchase.  As per our dealership policy
all requests for documents must be done in person, with photo ID, and by the
person listed on the transaction documents. We apologize for any inconvenience,
but we take our responsibility to protect our customers privacy very seriously. Thank You,
Sarah B[redacted]Halterman's Toyota Scion & Mitsubishi
###-###-####

June 23, 2014Dear [redacted],[redacted] purchased a vehicle from us AS-ls with no warranty implied. She signed documents that stated the vehicle was as-is and also signed documents stating that nothing in regards to the vehicle was owed or implied. However, as a onetime goodwill...

gesture we will provide a $100 credit to be used in our service department for the vehicle she purchased. She may contact our service manager, John T[redacted] directly to schedule an appointment.Sincerely,Allen B

[redacted]
We have made several unsuccessful attempts to reach out to you on this issue. We would welcome the opportunity to speak with you regarding your concerns. You may contact me directly.
Sincerely, 
Matt R[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Dear [redacted]:  I am in receipt of the attachment from Mr. B[redacted] of Halterman's.   While I appreciate his gesture of goodwill after all this time, and I am willing to sign a goodwill agreement which I  assume is a "gag order",  I will not do either if I cannot get a correction on the mistake that was made on my odometer reading during the last service.  I have submitted an affidavit from the local police department to Dennis B[redacted], the service manager at Halterman's, which clearly shows that a gross error in mileage was made.   As this affects the history of my vehicle and goes in to its permanent record,  I must insist that this error be corrected before we can proceed.
Thank you for your continued help in this matter.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Greetings,
I am very "willing to be in contact with the management team" and I am thankful to the contact I am provided. but, I am not willing to go on another two year hunt from one department to another. I will be happy to talk to anyone who has the authority to assist. so far, I have been shuffled between the finance manager, sales associates, service manager (mr. Taits) and returned a call to the customer service assistant (mr. Raymond) whose solution was not acceptable as I explained. 
the reason I contacted the Revdex.com office is just that: no one seems to be able to help. they are all blaming on the finance manager (Alex) who no longer works for the company. Mr. Halterman seems to ask me to redo what I have been doing for the past two years and might not know that all the associates he mentioned have been contacted and given much time and tons of flexibility including making appointments and leaving the car at least three times.  how much more willing can I be?  if I found anyone to help, all this would not be necessary. 
thank youDr. Maram Hallak 
Associate Professor of Psychology
The City University of New York
199 Chamber Street
New York, NY 10007
212-220-1258  (office)
http://faculty.bmcc.cuny.edu/faculty/fp.jsp?f=mhallak

August 14, 2015
[redacted]
The Revdex.com
Metro Washington DC & Eastern PA
Re:  ID #[redacted]
class="MsoNormal">Dear [redacted],
                We
sincerely apologize for the delay in paperwork. The state of New Jersey
rejected the Pennsylvania title we initially sent them and it took them over 30
days to return the paperwork to us. Once we received the paperwork back, we
immediately submitted to Pennsylvania for another title, which will be arriving
within the next few days. We have already been granted approval for expedition
for the New Jersey paperwork once we receive the title back from Pennsylvania.
I apologize for the delay, but we have been unable to contact the [redacted]'s at
their contact phone numbers. My title clerk, Robin will email them at the
address they provided in their complaint with status updates and CC myself on
all correspondence.
 
Sincerely,
Allen B[redacted]
General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:     It is correct in that I stated that I will come in and cancel the plan. However, I am looking for either full payment of what I paid or partial payment. They never told me that if a dent was located in a certain area of the car, regardless of the size, they wouldn't be able to cover it. I basically paid for something that was misleading and possibly fraudulent. Also, they claim that this dent protection is a separate company that is associated with Their dealership but the finance manager told me that even when I cancel, I will still have to pay $35 for the next two years. This is unacceptable and I'm looking for a more amicable solution so that this won't escalate even further. I'm sure that refunding me my money and taking my $35/mth from the contract, won't have any impact on their success. They seemed to be a reasonable dealership that I looked forward to doing further business with but if they can't make this situation right, I will buy from another Toyota in the future!
Regards,
[redacted]

[redacted],We have spoken to [redacted] and he is planning to come in and cancel the dent product he purchased. We believe this matter has been handled to the customers satisfaction. If he has any further questions he may contact me directly at ###-###-####.
Thank You,
class="MsoNormal">Sarah
*. B[redacted]
Halterman's Toyota Scion Mitsubishi & Pre-Owned
Supercenter
1752/1741 Paradise
Trail, East Stroudsburg, PA 18301
###-###-####
www.haltermans.com

August 6, 2015
[redacted]
The Revdex.com
Metro Washington DC & Eastern PA
Re:  ID #[redacted]
class="MsoNormal">Dear [redacted],
                We are
currently in communication with [redacted] and are attempting to come up with
a mutually agreeable solution. Before we received this current communication we
had previously fixed many of [redacted]'s complaints at no cost to him, in
fact we paid his deductable for him as well. We will continue to communicate
with him until we have come to a resolution.
Sincerely,
Allen B[redacted]
General Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

November 19th, 2014
Dear [redacted],[redacted] came in on Saturday, November 15th, 2014 and completed a form to cancel his Three In One plan. We mailed the cancellation notification to the Three In Once company on Monday, November 16th, 2014. The Three in One company will then cancel the agreement and we will send [redacted] a check for the prorated portion of the contract price. [redacted] should receive that check within 4-6 weeks from the date he signed the cancellation form. In Mr. Sealy's response he stated that he wants a partial payment of what he paid and that is indeed what he will be receiving. We hope this explanation clears up the misunderstanding, but if [redacted] has any more questions he may contact Matt R[redacted] at ###-###-####.Sincerely,Allen B
General Manager

September 10, 2014
Dear [redacted],Before the purchase of the vehicle, the purchasers were made aware that there was a part on order which would not affect the drivability of the vehicle. They were also made aware that when this part came in it would be installed at their...

convenience with no charges associated with the repair. The oil leak was because of a loose cap, which was repaired at the time it was brought to our attention at the dealership. If there is still a leak, we are not aware of that and would like the opportunity to repair it. The purchasers were scheduled for a service appointment to have the part installed today, September 10th, at 7:30am. They did not show up for their scheduled appointment. We have attempted several phone calls to the purchasers, but their phone is ringing busy. We have also emailed the purchasers and received no response. They may contact their sales consultant, Ming or the service advisor, Lindsay at the main phone # of ###-###-#### to set up another appointment.Sincerely,Allen B[redacted], GM