Halterman's Toyota Scion Mitsubishi

November 5th, 2014
Dear [redacted],[redacted] called our customer service representative Doug V[redacted], on Saturday November 1st and she expressed that she was unhappy with her recent vehicle purchase. Doug V[redacted] spoke with her and set up an appointment for her to come into the...

dealership to address her concerns. The appointment was set for Monday, November 3rd. [redacted] did not show up for her appointment and has not returned our call to reschedule. We have since received correspondence from Toyota Customer Care that [redacted] had contacted them directly. Toyota Customer care told [redacted] that she needed to contact us as the dealer to address her concerns. We are more than happy to meet with [redacted] to discuss her concerns over the sale of the vehicle. And at the same time we can have the vehicle looked at by one of our Toyota Master Technicians to address any mechanical concerns she has as well.Sincerely,
Allen BGeneral Manager

August 18, 2014
Dear [redacted],We are absolutely willing to honor our agreement with [redacted]. We are happy to offer a refresh of her purchased product, as per our agreement with her. Our service staff is trained on the product and aware of the refresh options we provide and she can make an appointment at her convenience.Sincerely,
Keith H VP

In Mr. [redacted]'s complaint he stated that "Halterman would not acknowledge the warranty which we purchased." We in fact did acknowledge the warranty for a covered repair when Mr. [redacted] brought the vehicle in on June 17, 2015.  At that time the left front caliper was replaced at not cost to...

Mr. [redacted].  We did remove the spare tire from Mr. [redacted]'s vehicle in accordance with the service bulletin issued directly from [redacted].  Unfortunately at this time [redacted] has not finalized a repair for this recall, therefore there is no remedy at this time. (Attached you will find the information notice for customer questions issued directly from [redacted]).  Mr. [redacted] will receive information via mail when the remedy for that recall in confirmed by [redacted].  We apologize that Mr. [redacted] is having issues with the vehicle door, but unfortunately he did not bring the vehicle in until more than 6 months after the vehicle purchase and repairs would not be covered under the [redacted]'s warranty.  As a courtesy to Mr. [redacted] we would like to offer a good-will gesture of a $100 service credit that he can use towards his repair.Sincerely,
Allen B[redacted]
General Manager

December 22, 2014
Dear [redacted],
On 12/22/2014 my assistant contacted [redacted] and sent them the enclosed "data source correction form." She was told by [redacted] that it will take 3-5 business days for the record to be updated in their system. [redacted] may contact my assistant Sarah B[redacted] at ###-###-#### if he has any further questions.
Sincerely,
Allen B
General Manager

August 4th, 2014
Dear [redacted],The person [redacted] spoke to was misinformed regarding the [redacted] system and the issue has been addressed with him. We are extremely sorry for the confusion surrounding the situation. There is no contract for [redacted] stating that any services...

are owed. We have agreed to do a renew or refresh for her at no charge, but to date she says she is not interested.Sincerely,Allen B
GM

Ms. [redacted], We had set up an appointment with the [redacted]'s when they first expressed that they were unhappy, but they did not show up for that appointment. We have attempted to contact them to schedule another appointment in order to attempt to understand their questions, but they have not...

returned our calls. We have been forced to turn this matter over to our attorney, but we are still willing to meet with the [redacted]'s to discuss their concerns. They may contact me to schedule an appointment at ###-###-#### or email me at: [redacted] Sincerely, Allen B[redacted]

December 3, 2014
Dear [redacted],[redacted] has a manufacturer's warranty that will most likely cover the issues she states she is having with the vehicle. We would be more than happy to have our shop foreman drive the vehicle and do a complete inspection at no charge to her. Also, as stated previously if she would like to cancel the warranty and receive a refund we will assist her with that, but she must come into the dealership to sign the cancellation forms. As for the desired settlement of a replacement vehicle, we believe that we did helped [redacted] because we worked with the banks to get her a reduced interestrate from 21.8% all the way down to 9.84%. Unfortunately we cannot give her a replacement vehicle at her exact requested specifications, but if she would like to come in and discuss the options available to her we are more than happy to assist
Sincerely,Allen B
General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
If supposedly they can't change the vehicle, they need to lower the overall price of the car they sold me..  That car is not worth the amount they are charging me. 
Regards,
[redacted]

[redacted] registration was available Friday, June 26, 2015 and he picked it up in person the following day. We again sincerely apologize for the delay.
Thank You,
Sarah B[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

June 15, 2015
[redacted]
The Revdex.com
Metro Washington DC & Eastern PA
Re: [redacted] # [redacted]
Dear [redacted],
class="MsoNormal">                Our
sales consultant, Chuck, has been in contact with [redacted] and we are
currently in the process of working with [redacted] to mutually resolve the
issues he described.
Sincerely,
Allen B[redacted]
General Manager

Review: I [redacted] and [redacted] purchased a car on August 28, 2014. At the Halterman's Toyota,Scion dealership. In the few days that I have been driving the car it has been leaking oil and the check engine light has came on. Now this is causing me a hardship because I have to take time off of work to see what the problem is with this vehicle. Also went back to the dealership they wanted to offer me a different vehicle, for more money. They were not willing to negotiate and I wonder why they sold the car knowing it had problems and now no compensation for me I have to make monthly payments on a car that clearly had problems and was sold to me. The hardship for me is to drive a car that is unreliable and unsafe and I have to pay for it. I purchased a vehicle from Halterman's thinking that they were Reputable business and stood buy there customers but in stead I was just sold a lemon. I really needed a car that I could rely on and I am willing to pay for it but look at what has happened these days are to hard to have to go thru something like this please can someone help?Desired Settlement: I need a reliable car.

Business

Response:

September 10, 2014Dear [redacted],Before the purchase of the vehicle, the purchasers were made aware that there was a part on order which would not affect the drivability of the vehicle. They were also made aware that when this part came in it would be installed at their convenience with no charges associated with the repair. The oil leak was because of a loose cap, which was repaired at the time it was brought to our attention at the dealership. If there is still a leak, we are not aware of that and would like the opportunity to repair it. The purchasers were scheduled for a service appointment to have the part installed today, September 10th, at 7:30am. They did not show up for their scheduled appointment. We have attempted several phone calls to the purchasers, but their phone is ringing busy. We have also emailed the purchasers and received no response. They may contact their sales consultant, Ming or the service advisor, Lindsay at the main phone # of ###-###-#### to set up another appointment.Sincerely,Allen B[redacted], GM

Review: On 1/10/14 I went to Haltermann's Toyota to purchase a used 2010 Toyota [redacted]. I was told they could not find this vehicle in their lot. I then inquired about a 2012 Toyota [redacted]. I was told they could not find this vehicle either but due to the inconvenience, they would place me in a new vehicle 2014 Toyota [redacted] for the same price of 16,000+. When I approved and it was time to see the New 2014 Toyota [redacted], I realized the price was $18,000+. When it was time to purchase vehicle, I realized the window sticker msrp was $18,000+. When it was time to lower the payment, I was approached with a bunch of excuses so I declined the offer. After hours of negotiations, I agreed to take the 2014 Toyota at the price but was promised a (internal)Satelite Radio to be added in. I took the offer. I found out later that their sales persons and manager did not know that this vehicle did not offer SATELITE RADIO for this model!!! WHAT A JOKE!!! ARE U KIDDING ME??? MEANWHILE WHILE THEY WERE PUSHING IN SELLING THE VEHICLE ALL THEY TALKED ABOUT HOW MANY HOURS THEY ARE REQUIRED TO TAKE PRODUCT KNOWLEDGE COURSES!!!! THIS IS NO REFLECTION ON TOYOTA!!! I HAVE OWNED TOYOTA'S ALL MY LIFE AND NEVER EVER HAD AN ISSUE. THEIR STAFF IS INCOMPETENT AND NEVER TAKE ACTION TO RESOLVE MATTERS. HERE IT IS JULY 2014 AND I AM STILL AWAITING MY RADIO. THEY DID PROVIDE AN TEMPORARY EXTERNAL UNIT AND PROMISED TO GIVE ME FREE SATELITE SERVICE. I COULDN'T EVEN GET THAT. THEY ARE HORRIBLE!!!! DON'T EVER GO THERE!! THEY ARE NOT EVEN SYMPATHETIC TO CUSTOMERS AFTER THEIR STAFF SCREWS UP!!! THEY DON'T CARE. I GAVE THEM $10,000 DOWN PAYMENT AND DROVE A BRAND NEW VEHICLE OFF THEIR LOT!! YOU WOULD THINK THEY WOULD BE MORE CONSCIENTCIOUS AND PROVIDING GREAT SERVICE TO A PISSED OFF CUSTOMER!!! THEY DID NOT CARE!!! I HAVE PLACED A CLAIM TO THEIR INSURANCE CARRIER FOR FALSE ADVERTISEMENT AND MISREPRESENTATION. FEDERATED MUTUAL-POLICY#[redacted]. YOU WILL PROBABLY NEED IT. [redacted]. FROM [redacted]Desired Settlement: MY SATELITE RADIO THAT I WAS PROMISED AND LIFE TIME SATELITE SERVICE DUE TO MY INCOVENIENCE!!!!!!!

Business

Response:

July 9, 2014Dear [redacted],Due to a hardware change for Toyota's Entune system, an internal receiver was not available at the time of the [redacted]'s vehicle purchase. However, we installed an external unit to be used until an internal unit became available. Once the external unit became available our Service Director [redacted] contacted the [redacted]'s to schedule an appointment. The appointment for the installation is currently scheduled for July 14th, 2014. As a onetime good-will offer we will provide a one-day rental for the appointment on July 14th and $199.00 for the [redacted]'s to purchase their own radio subscription.Sincerely,

Review: I bought a 2007 Dodge Durango from Halterman's in [redacted] Pa and they sold me the SUV. The key fob do not work they told me that they couldn't pay full price to replace them because they didn't make that much on the sale of the vehicle. They want me to pay half for the new key fob and I don't feel that I should have to pay for the keys they should replace both of them for free. The SUV has a lot of nice options but I don't know if they work because of the key fob does not work.Desired Settlement: I want both key fob replaced for free I deserve at least that much for how much I spent on the Durango.

Business

Response:

Dear [redacted],

Review: I recently purchased a 2006 [redacted] from Halterman's Toyota, and while on my test drive I questioned several issues I was concerned about. The salesman said "yes that works, yes that works, yes we will take care of that if needed." Now this was an extremely fast sale as it went down, and was to be as as is sale. However everything that I questioned they told me would be taken care of. I made an appointment to take my car for all the services, and spent 6 hours at the dealership only to find out that they were going to make me pay for everything in question, which came to close to or just at $1000.00. They said your "your sale was as is". It din't matter to anyone that I talked to that I was told everything in question would be taken care of for me, I was on my own with everything. I don't feel like I should have to pay any of this amount of money to have this fixed, when I was told it would be taken care of for me.Desired Settlement: I would like this dealership to follow through with what was verbally told to me. Although it was an as is sale it will not pass inspection due to issues talked about with the salesman. I had to put brand new tires on it because I was told it would not pass inspections and I thought I could do that ant they would take care of anything else that would be needed and the other issues. 1) Needs rear brake and rotors for inspection. I questioned the sound of the brakes, and was told it was because it had not been driven. 2) the lock on the back hatch door does not lock with key or clicker. they said it was $375 and I would have to pay for that. as is, who checks the locks on doors when buying a new or new used car? 3) Was told the AC worked, and it does not work. They AC does not blow cold air, and the salesman turned it off when we went for the test drive, but I was told it worked. 4) The CD played does not work, I asked the salesman does it work he said "oh yes, it works", but I can't put a CD in it. 5) It is due for State Inspection, they did inspect it but it would not pass due to rear brakes, rotors, and an exhaust clamp. I am asking that they repair all that is wrong with it because I was verbablly told everything worked and that things would be taken care of for me. I feel like this would possiblly be sold as a Lemon Car.

Business

Response:

June 23, 2014Dear [redacted],[redacted] purchased a vehicle from us AS-ls with no warranty implied. She signed documents that stated the vehicle was as-is and also signed documents stating that nothing in regards to the vehicle was owed or implied. However, as a onetime goodwill gesture we will provide a $100 credit to be used in our service department for the vehicle she purchased. She may contact our service manager, John T[redacted] directly to schedule an appointment.Sincerely,Allen B

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Business

Response:

July 18, 2014Dear [redacted],We have made several attempts to reach out to [redacted] at the phone she provided to us when she purchased the vehicle ([redacted]). We have not received any response to our attempts. We would like to discuss her concerns in detail if she would please contact US at ###-###-####.Sincerely,Allen B

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I went to Halterman's Toyota in [redacted], PA to service my 2014 [redacted], because it's the closest Toyota dealership near me where I can service my car. My 2014 car had only but 15, 490 miles and it was in brand new condition. I purchased my car in New York in the [redacted] Toyota dealership in [redacted], NY on February 28, 2014, and had given $8, 500 down payment with a 21.8 APR, my monthly car payments were $481.45 per month for 60 months. In total including the monthly car payments and initial down payment I had paid $11, 880.70 dollars so far this year towards my [redacted]. When it was time for my 15 thousand miles maintenance I took the car to Halterman's where I was offered a free car cleaning by someone in the service department, I gladly accepted the "free" cleaning of my car and was told to just park the car in the service area while someone from the detailing center came to clean my car for me. While I was waiting a lady who works there engaged me in conversation and a sales man suddenly starts checking out my car, by the look on his face I thought he was simply admiring my car, I mean it was brand new and in excellent condition. Next thing I know they are asking me how much where my car payments and began to offer me lower payments, a lower APR and a brand new 2015 car if I traded in my existing car, offer that seemed a pretty good deal. They asked for my car key to supposedly evaluate the value of my car, to see how much it could be appraised for, but they never returned my keys back to me, which had my house keys attached to them. They supposedly finished appraising my car, I was never told how much it was appraised for, they are still holding on to my keys not telling me how much they could lower my payments to, but yet they had me sign the paperwork and after everything is signed then they tell me that they can't help me get a 2015 car and if I did get it I would have to pay $700 per month. At that point I just wanted to run out of there but they were holding on to my car key and my house keys, and made me feel compromised by making me sign the trade-in paperwork using false promises to lure me in. I felt flustered and scammed to be quite honest, but instead of putting up a fight and demanding my keys back, I held on to the hope that possibly after all they truly did have my best interest at heart and opted to go for a 2014 car instead, the same model I had before as long as they lowered the monthly payments and as long as I wasn't losing any money on my previous investment since I had put so much money down on my previous car, and considering that it still was brand new. I asked the sales person time and time again if I was really saving money, to which he proceeded to assure me that with this deal I would end up saving way more money, even if I threw away in the garbage all of the money I had paid towards my other car, down payment and everything I would still save lots of money. He said my monthly car payments with the new deal would be $432 per month and that regardless of the fact that I had put so much money down towards the other car I would still be saving thousands of dollars, later he told me I would be saving $2,000 and that the car had a $2,000 dollar rebate. When I meet up with the person in the finance department, Michael R[redacted], I asked again if I was really saving money, again I was assured I was saving money by the thousands. So he drafted a contract for me offered me to make car payments of $512 dollars per month, to which I was offended because the point of me going through all of that was supposedly to save money and lower my monthly car payments in the first place. I said no to that, but he insisted in selling me an extended warranty which I still don't want but he put it in the contract anyway. In total the new "deal" they drafted for me includes payments of $480.41 per month for 75 months, a 9.84% APR, and a $26, 759.64 dollar loan! So now I have to pay $10, 513.90 more than I had to pay before with my original loan! And to put the icing on the cake, the car they sold me is a 2014.5 Toyota [redacted] that has water stains on the side chroming, stains on the front windshield, it’s showing signs of future electrical problems because when you close the door you have to practically slam the doors to get the car to sense when the doors are closed and the car is even out of balance, when I drive it tends to gravitate towards one side, making driving the vehicle dangerous to say the least. Now I know that the same model is on sale at other dealerships for $20, 000 dollars, yet these people sold it to me at retail value despite all the issues the car has and that it is no longer the latest model and the 2015 model has already been released. Now I understand why they never even offered me to take the car for a test drive. I called Toyota Corporate to file a complaint and they said someone from the dealership would contact me with a solution, since I didn't hear from them I called them myself and their response was simply appalling, I was yelled at, ridiculed and they even blamed me for falling for the scam instead of offering a solution to the situation or at least apologize for their sales team unethical behavior. I called Toyota Corporate again to inquire further assistance for this situation since the dealership seems to have no sense of accountability for their employee’s fraudulent behavior, to which Toyota responded that I should contact the Revdex.com and I followed suit.Desired Settlement: Being that the vehicle was sold to me with false promises and I was literally scammed and literally intimidated into trading-in my brand new car which I had put so much money down for, by assuring me they would get me a brand new 2015 [redacted] and that I would pay less money per month and that in the long run I would save money as well. I want them to deliver on what they promised they would do for me in the first place, instead of scamming me out of my new car, and selling me the same model which by now is an outdated model and to add insult to injury making me pay $10, 513.90 dollars more than I was paying before for a better car, when supposedly I was going to "save" thousands of dollars if I traded in my brand new car. I want a 2015 [redacted], which is what I was offered, with less car payments, a 0.00% APR, $0.00 money down and a $350.00 monthly car payment for 60 months. I want to save like they promised me I would, not losing a penny of my previous investment. I also want compensation for any medical bills I might incur because of this ordeal. After this situation I haven’t been able to sleep much at night, I'm experiencing anxiety and have even lost my appetite. I lost over $11, 000 thousand dollars because of their fraudulent representation of the trade-in, money I might never recuperate and was scammed to take a $36,000 dollar debt including fees, taxes, a warranty that I explicitly told them I do not want, and an overpriced car which has issues and could potentially be hazardous to drive, especially when it starts snowing; if its slipping off the road now, imagine when there is a snow storm and there is ice on the road. The thought of it turns my stomach; I have children that ride on the back of that car every day.

Business

Response:

November 5th, 2014Dear [redacted],[redacted] called our customer service representative Doug V[redacted], on Saturday November 1st and she expressed that she was unhappy with her recent vehicle purchase. Doug V[redacted] spoke with her and set up an appointment for her to come into the dealership to address her concerns. The appointment was set for Monday, November 3rd. [redacted] did not show up for her appointment and has not returned our call to reschedule. We have since received correspondence from Toyota Customer Care that [redacted] had contacted them directly. Toyota Customer care told [redacted] that she needed to contact us as the dealer to address her concerns. We are more than happy to meet with [redacted] to discuss her concerns over the sale of the vehicle. And at the same time we can have the vehicle looked at by one of our Toyota Master Technicians to address any mechanical concerns she has as well.Sincerely,Allen BGeneral Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this

response because:

They are still acting as

if the behavior of their sales representatives was correct and still haven't

rendered an apology, nor addressed the solution I proposed. They are

still lying and covering their backs instead of admitting the error of their

ways. I do not want the car they sold me, I did not buy a new car to be fixed up

by their technicians! If I wanted to buy an old car I would have bought a used

car for a fraction of the price. And even if the car had no issues they

still flat out deceived me into trading in my car with false promises. They

told me they would help me save money and tricked me into trading in my 2014

car with promises of getting me a 2015 [redacted] and lowering my car payments,

thus helping me “save” on the long term. Which did not happen, in fact I owe

way more money than I did before. They did not deliver on their promise, and

even after the fact they are still pushing their lie! They are even lying about

the time frame and who I actually spoke to. I called Toyota Corporate on the

dates I submitted along with this complaint, I left a voice-mail for Michael R[redacted]

explaining that what they did to me was wrong and had mislead me into trading

in my car with false promises of saving me money which ended up with me having

to pay way more money than what I was actually paying before, he replied by

leaving me a voice-mail, I called back and I spoke to Mr. R[redacted] on 10/31/2014.

When I asked him to explain to me how he was supposedly saving me money, now

that I had the numbers in front of me and realized what they had done, then he

said he didn't know. After reassuring me time and time again at the dealership when

I bought the car that I was saving so much money by doing this, now his response

was that he doesn't know. At his response and seeing that speaking to the

dealership directly would not get me anywhere, I called the Toyota Corporate

Office, explained the situation to them and filed a complaint. They told me it

would take the dealership two days to respond, and since I didn't hear from

them, I called them myself on 11/01/2014. When I spoke to the sales manager he

came up with another story on the price of the car; Michael R[redacted] on 10/31/2014

told me the car only cost me 23 thousand, by Saturday the price of the car had

mysteriously shifted to 22.5 thousand, yet Toyota Finance says the price of the

car is a completely different amount, excluding the GAP insurance and other

fees. The dealership is flat out lying. When the manager got off the

phone, the next person that got on the phone was rude and even had the nerve of

blaming me for falling for the scam; I told him he had to help me and to change

his tone and attitude with me, then he told me to go by on Monday. I called

Toyota Corporate again and told them I didn’t think that the dealership was

going to be much help and that is when they advised I get legal counsel or

contact the Better Business Borough which I did. At this point I know they have

no intention in resolving this situation truthfully and without pulling another

scam on me.

They need to respond

according to the terms that I previously proposed on this complaint: I want a

2015 Toyota [redacted], “which is what I was offered, with less car payments, a

0.00% APR, $0.00 money down and a $350.00 monthly car payment for 60 months. I

want to save like they promised me I would, not losing a penny of my previous

investment. I also want compensation for any medical bills I might incur

because of this ordeal. After this situation I

haven’t been able to sleep much at night, I'm experiencing anxiety and have

even lost my appetite. I lost over $11, 000 thousand dollars because of their

fraudulent representation of the trade-in, money I might never recuperate and

was scammed to take a $36,000 dollar debt including fees, taxes, a warranty

that I explicitly told them I do not want, and an overpriced car which has

issues...” And if they insist in excusing their fraudulent behavior by completely

ignoring the facts to continue to cover up for the unethical behavior of their

sales representatives, instead of apologizing and treating me like a customer,

I will simply turn this over to an attorney. Thanks.

Regards,

Review: Service bill of $1974.25 in September 2014 was as a result of work not being done properly in May of 2013 ($2898.68) Mistake was made on odometer reading which added 80K miles to the vehicle. Submitted police verification of odometer and third party opinion as to the mechanical problems caused and disputed the charge with the bank. Bank feels that the 2013 charge should have disputed, but the problem didn't surface until 2014. As this is a motorhome, it is not driven much and the problem occurred after driving only 2500 miles. Submitted complain to Toyota Corporation with no results. Dealership has not and will not respond.Do not feel that I should have had to pay to correct something that they caused, but paying the bill was the only way to get my vehicle back. Disputed the charge with my bank with no results.Desired Settlement: I feel that the charge of $1974.25 should be refunded as the work done was necessary because of what they did to the vehicle during the May of 2013 service.

Business

Response:

December 9, 2014Dear [redacted],The repairs done on [redacted] vehicle were warranted for 12 months or 12,000 miles, whichever comes first. We have no control over how much or how little a person drives their vehicles. However, it is very unlikely that the vehicle would have traveled 2,500 miles before showing any signs of a problem if there would have been an issue with the repair work we completed. Toyota corporation has declined to help [redacted] any further and our company is doing the same.Sincerely,Allen BGeneral Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Dear [redacted]: Thank you for the copy of the letter Alan B[redacted] of Halterman's sent to you. Unfortunately, they are taking a hard line position on the 12 month/12000 mile warranty which I assume applies to their service. I have previously submitted a third party opinion by another mechanic which states that the problem should not have occurred in 2500 miles unless the work was incorrectly done in the first place. As the problem manifested itself as a slightly rough idle, how was a normal driver, who is not a trained mechanic, like myself supposed to know that there was a problem? It was only in the replacement of some electronic sensors that the problem was diagnosed and not until the Halterman mechanic tore down the engine (not once, but two times) the problem of burnt valves was discovered. Mr. B[redacted]'s position is an uninformed one and therefore incorrect.

Review: I leased a 2014 [redacted] with this dealership and purchased a Dent protection plan which promised to cover dents and dings up to 4 inches or no bigger than a credit card. So, I recently noticed a small dent on the back of my trunk, no bigger than a credit card. I took my car to Halterman's and they looked at it and told me that my dent was too big and they couldn't help me. I would have to go to a body shop. To make sure, I took a credit card and put it length and width wise to the dent, and the credit card surpasses the dent. They looked very busy yesterday as it was Veteran's Day so I don't know if they were trying to get rid of me as quickly as possible but I feel that I paid into a protection plan that I couldn't even use and I felt as if it was fraudulent and misleading. No one from the management even came to look at the dent to verify this.Desired Settlement: I would like a full refund for the amount that I paid into it thus far because I feel that they lied to me. I was paying monthly for a protection that I couldn't even use, when I needed it. I'm very disappointed in Halterman because they are very helpful and friendly when you're looking to purchase a vehicle from them but when that period has passed, so has the professionalism. At the minimal, they could have shown more concern about my situation and called a manager for him/her to verify that this was in-fact bigger than 4inches.

Business

Response:

[redacted],We have spoken to [redacted] and he is planning to come in and cancel the dent product he purchased. We believe this matter has been handled to the customers satisfaction. If he has any further questions he may contact me directly at ###-###-####.

Since my purchase of my 2011 BMW from them they have been so UNHELPFULL with the problems we have had with it.. from parts missing, to driving off the lot and the warning light coming on telling me it needing an oil change, after them telling me they just did it when they service it.. and also telling me they are certified by BMW....I finally took it to another dealer and had everything fixed...The last straw was the registration..after two months I called them about not getting it yet. they told me they checked with the DMV and it was in the mail... well after over three months I email them ...they told me they checked with DMV again and they sent it, it got lost in the mail , I need to go and apply for a duplicate ....Well I went to the DMV...Found out Haltemans has been lying to me all along DMV never sent it because Haltermans put the wrong Plate number on the #MV-4S(10-14).........

Review: I bought the truck on September 23 2014. I have yet to receive my license plates and a valid registration. I've been in constant contact with the dealer and have been extremely unsatisfied for there excuses of why it's taking so long to receive my credentials. I've asked for the dealer to prove there is a legit/legal title for the vehicle and they have not disclosed any information. All there title clerk says is that all the paperwork has been filed and that the dealership is waiting for NJ motor vehicle to send my registration. Meanwhile Halter man's will not show me any proof that the title clerk has done any of this. For all I know the truck could have been stolen and illegally sold.Desired Settlement: I would like an valid answer to all my questions and a valid title. If Haltermans has indeed sold me the vehicle illegally. I would like all of my money returned, the vehicle I traded in returned to me, and for them to pay for my legal costs. Also I want to be reimburse for the time I've had to take off from work and fuel costs for the 4 different days I've had to take off in order to keep getting monthly extensions on my dealer license plate and registration tags.

Business

Response:

January 15, 2015Dear [redacted],[redacted]'s registration is being processed by our outside title work company [redacted]. They have informed us that New Jersey Department of Motor Vehicles has finally processed the paperwork and it will be returned to us by Monday (1/19/15). We will overnight delivery his paperwork directly to the address he provided when he completed the vehicle purchase. The title has been processed with [redacted]'s lien holder and in the state of NJ the lien holder holds the title until the vehicle is paid off. Therefore, we cannot legally provide [redacted] with the title of his vehicle. We apologize for any inconvenience [redacted] incurred.Sincerely,Allen BGeneral Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: As of January 20th 2015 I have not received my registration. Also I never asked for the title to the truck. I asked the dealer to prove there is a legal title for the truck. Which they would not provide. I was able to get some answers from [redacted] financial services regarding the title. After almost 4 months the line holder finally received the title as of 1/18/15. I'm still waiting to here back from Haltermans about my registration. There lack of customer service is appalling. I called Robin the title clerk on Saturday January 17th 2015 and have yet to hear back from her.