When this customer reported a problem with his converter, we explained that with the information he provided (that it was throwing a code) we could not guarantee it would be covered under the manufacture's warrantyWe explained that typically catalytic converters are only covered if there is a structural problemIf it failed due to another problem in the vehicle, it wouldn't be covered by warranty The customer ordered a new converter, then contacted us for warranty return instructions for the old one He said that he replaced the oxygen sensors and the converterWe reminded him that if it wasn't the converter that failed but was something else in the vehicle that caused the problems with the converter, he would not be refunded for the returned partThe customer returned the converter, and the manufacturer determined it was not a faulty converter but rather that it had overheated from the engineWe informed the customer that since the converter was not faulty we could not refund for it and returned it to him at his request Parts can quickly or slowly deteriorate with overheating, so it is likely the new converter will eventually fail as well if nothing else was replacedThe customer told us that he replaced the oxygen sensorsIf the replaced sensors were responsible for the first converter's failure (a common problem), then the new converter should function without problem with new oxygen sensors installedSince the converter we sent the customer was not a defective part, no refund will be issued
This customer ordered a rotor and brake pad kit for his vehicleOn the Info page in the part listing, we include the sizing specifications for the partsWe're not sure why he ordered this kit if the listed sizing did not match his needs When he reported that the pads and rotors were too small, we tried to determine why the fitment issue might existWe established we shipped the kit he orderedThe customer reported his front caliper casting is 288CWe do offer a kit with larger sizing options that is for vehicles with a front caliper casting 285C or 286C, but we took the customer's word that this kit would not work for him based on his reported caliper casting Although he overlooked relevant details in the listing and we shipped him what he ordered, we offered to cover half the shipping cost for the customer as an exception to our usual return policy since he also was experiencing fitment problems with his padsThe customer agreed to this resolution, he returned the parts using a prepaid shipping label we provided, we refunded him for the parts, and then he claimed that he expected original shipping costs backSince RockAuto did not make a mistake and since the customer overlooked the relevant sizing information we listed, no additional shipping costs will be refunded
After further investigation, FedEx reported that they were responsible for changing the delivery address and delivered to an incorrect location without our knowledgeWe apologize for any inconvenience caused by the carrier's mistakePer the customer's request, he has been refunded in full for this order
On Fri, Apr at 5:PM , [redacted] wrote:Hi There,I had filed a complaint regarding the shipping charges and delivery of some parts I had orderedWe had paid for day express but yet the eta for the package arrivals was standard shippingWell today we received all the parts we had ordered and in the time we had paid forSo we no longer need to dispute the charge for day express shipping because we received them in the time we were suppose toI am not sure why the tracking info and business showed and informed otherwise? I really appreciate your participation in the matter and am glad that the issue has been resolvedThank you for your time and if you need more details or have questions please let me know.Thank you, [redacted] ***
This customer purchased DNJ valve lifters on 11/18/that are covered by DNJ's months / 12, miles warrantyOn 2/17/2015, the customer contacted us requesting a return of the installed lifters for a refundAs our Warranties page explains, like other retailers of branded products, RockAuto does not offer any product warranty of our own--we honor the warranty provided by the manufacturer of the productWarranties offer only replacement of the defective part with another part: no cash refunds and no reimbursement of labor costs, shipping costs or other expenses We offered to provide return instructions for the failed lifters for reshipment of the same product, as the manufacturer's warranty offersThe customer indicated that he did not want replacement products but would only accept a refund for his returnsWe're sorry he received several defective parts., but we have explained multiple times that reshipment is the only option the manufacturer offers under their warrantyThe customer has unsuccessfully attempted to charge back the funds via his credit card company and continues to request a refund for these products Should the customer wish to return the failed lifters for replacement under warranty, he is welcome to contact [redacted] before 11/18/so we can provide the return instructions necessary for return and reshipmentNo refund will be issued for these lifters, since neither our day return policy nor the manufacturer's warranty offer this option
This customer ordered a TYC Part # left (driver's side) headlamp assembly as our part listing specifies, but he reported that he needed the right (passenger's side) assemblyHe also reported the style he received did not match what was on his vehicle, so we're not sure why he ordered this part when we show a photo of the product in the part listingAs our Help page explains, every part we sell may be returned within days for a refund of the part price but shipping charges are not refundable unless the return is due to our mistakeSince we shipped what the customer ordered, no shipping charges will be refundedWe apologize for any rudeness this customer experienced
We apologize for initially denying credit for the two wheel center caps that could not be returnedOur typical refund procedure would require a return for refund, but after further review we understand that this is an exceptional circumstanceThe customer has been refunded for the full cost of the order, $82.41, as requested
This customer purchased a radiator in November He reported a fitment problem months later, in March As our Policies page explains, we accept returns within days so that customers have ample time to ensure the products they purchased are not problematic in any waySince this customer waited months to report any problem, the part can not be returned for a refund
As our Warranties page explains, like other retailers of branded products, RockAuto does not offer any product warranty of our own--we honor the warranty provided by the manufacturer of the productWarranties offer only replacement of the defective part with another part: no cash refunds and no reimbursement of labor costs, shipping costs or other expensesSince the belt that failed was not available outside of the kit, full kit replacement was the warranty option available from the manufacturerAs a courtesy to our customers, we reimburse outbound Ground shipping on replacement warranty parts, so this customer is only responsible for return shipping (for which we also offer a reduced cost label on our FedEx account via our Order Status and Returns page)We can provide a full refund of the warranty replacement order upon returnThe customer can use the return instructions emailed to him for returnNo additional compensation beyond part replacement and outbound shipping on the new order will be provided
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I once again request any form of proof that Rock Auto is correct So far, all that has been stated is Rock Auto is right because Rock Auto says it is right I've admitted I could be wrong, but nothing I've found has provided me with evidence that I am I think that this request would be easy since they would have to have some parts list for all the cars they sell for, so I never intended this to escalate At this point, I HAVE to pay for shipping in order to get my money back for the wrong part since the warranty is only good through 4/7.I just want to warn the public and the Revdex.com that this is a terrible company with which to work, and I chose them because they claim to have good customer service and are rated highly with the Revdex.com All I want is my money back and to be able to walk away Regards, [redacted]
We're sorry this customer got the wrong partWe corrected the catalog, provided him with a prepaid shipping label to return the part, and refunded him in full including all shipping costs He is welcome to purchase the part he needs onlineHe is responsible for shipping costs on a new order Ground shipments usually arrive in 1-business days, or he can choose a expedited shipping method if he needs the part quickly He ordered the evening of New Year's Eve (Wednesday) with business day express shippingDue to the national holiday (New Year's Day) Thursday, his order shipped Friday as our site told him it would when he checked out onlineWeekends are not considered business daysIt was delivered Tuesday, business days from the day of shipment, as our site told him it would when he placed his order
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below While I agree that there was a failure by the carrier to provide the service paid for, since Rock Auto is the shipper of record, this could have been taken care ofUnfortunately, they indicated that FedEx does not deliver on SaturdayThat is not trueFedEx will deliver on Saturday and Sunday, and to residential addressesI have received packages from Amazon on both daysAlso, unfortunately, I work for a company called Power and Signal GroupWe are a global supplier of connection systems to the transportation industryMy business is distributionI know for a fact as the shipper of record, they could have initiated a package intercept and made it a Saturday deliveryThey chose cost savings over servicing a customer therefore I do not accept their resolution and request full reimbursement off all shipping costsI also want this response to remain in the public domain for other potential customers to seeAs previously stated, it is a shame that their concern over customer satisfaction has degraded to this levelI myself will consider this situation before ever choosing Rock Auto as a supplier of mine Regards, [redacted]
It still remains unclear why these strut mounts did not fit this customer's vehicleBoth manufactures confirmed the information in our online catalog is correct, yet the customer reports these did not fit his vehicleSince we shipped what the customer ordered but they will not work for the customer, we think the his solution of covering the return shipping costs is reasonable considering neither party seems to be at faultAs the customer requested, we have refunded his original payment method the additional $for return shipping costs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First of all we are a customer not a business ownerWe picked the items up from UPS along the road at a baseball field The carton was received in good conditionOn delivery was expecting two cartons and only received one The fender was packed in one carton with the hood and improper packaging caused the damage Items should have been delivered in two separate cartons My husband works for the government as a civilian employee and he signs for material all the time without opening boxes and checking items Second, we kept the items boxed up to transport safely to the [redacted] School The [redacted] teacher wrote us a note stating that the boxes were not damaged and he personally pulled the items out of the box We took a picture of the box at the school The fender was damaged moderately from the damage rubbing with the hood but teacher was able to repair it.Third, their return policy states a 30-day return policy They are stating a claim against a company UPS but it is negligence on the packagers We spoke with UPS regarding delivery procedures They are stating 15-day policy and we waited days But their policy states 30-days.It is not the integrity from a company that expects further business and anyone dealing with auto parts knows you cannot dictate when a vehicle gets worked on From day one the customer service department at Rock Auto refused to accept any of the blame for any damage to the material They blamed it on UPS, blamed it on us and refused to listen to the claim that the item was damaged They refused to discuss returning the product, exchanging product or refunding money They have never once just listened basically called us liars We had to go and purchase another hood to get his truck taken care of.Regards, [redacted] **
As our Policies page explains, like other retailers of branded products, RockAuto does not offer any product warranty of our own--we honor the warranty provided by the manufacturer of the product In July 2013, this customer purchased a part covered by a month manufacturer warrantyHe contacted us about a problem in December after the warranty had expired, so no refund or replacement will be provided We monitor return patterns to ensure products with common problems are removed from our online catalogThis is the first warranty issue reported in our history with the product (sold over times), so we do not have reason to believe there is a quality issue associated with this part
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The Saturn VUE Vhas a difficult PCM strategy for Osensor function related to the catalyst function detectionBosch Osensors will cause a catalyst warm up mode status codeThe only Osensors that work correctly are Delphi oem Osensors.So the statement that Bosch sensors can be used as a exact replacement for Delphi is not trueRock Auto seems to imply that Bosch...in reality...makes Delphi OsensorsThis statement is not true and Rock Auto should have to prove thisThe real problem is the web siteWhat is clearly listed shows Delphi sensors in the item descriptionAnd the item picture is clearly a Delphi sensorThe printed receipt shows I purchased Delphi sensorsThe baggie that the sensor came in has a (I suspect..) a non-official 'Delphi' sticker on itThe actual sensors are laser marked with a Bosch logo and part numberThese are *not [redacted] Delphi sensorsThese are not approved by Delphi to be sold as Delphi replacementsSo basically what we have is a bait-and-switchAdvertise Delphi sensors...send BoschUnrelated example, If these had been advertised on eBay as being Delphi, and I received BoschI could easily get my money back from eBay as being 'item different then item description.'Another unrelated example: It like buying tires online...you buy Michelins, come home from vacation and find GoodyearsYeah..their round, black, and hold airBut that is where the similarities endThey are not the same I have attached pictures:#shows website listing for Delphi Osensor#shows picture of Delphi Osensor on web site in item description#My printed receipt show 'Delphi'#picture shows baggie with 'unofficial' Delphi sticker#pictures shows sensor laser etchingsReal Delphi sensor in frontRock Auto baggie Bosch sensor in back with Bosch logo
While we can not account for and are not responsible for the accuracy of competitors' data, the information on our website is correct for this part listingOur part listing for the compressor the customer ordered specifies that it is for [redacted] compressors (as opposed to H12A1AH4DX compressors), but the customer indicated needed an H12A1AH4DX compressor replacementAs we remind customers on our Help page, it is important to read listings carefully to ensure they match the applicationIn this case, the customer ordered incorrectly for his vehicleWe provided the relevant details the customer needed to order correctly, but he failed to match the details in the listing to his applicationAs our Policies page explains, shipping charges are not refundable unless the return is due to our mistakeThe customer can return the part for a refund of the part cost; no shipping charges will be refundedWe do offer the type of compressor he needs (H12A1AH4DX) also listed under his vehicle online, so if he'd like he can place a new order for the correct compressor for his vehicle
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [As I described in my complaint the information on the website is misleading. Here I pasted it, copied from Rockauto website: "DAYCO Part # 95330K1 Timing Belt Kit without Seals Includes: Timing Belt, Camshaft Belt Tensioner, 2 Camshaft Belt Idlers (Hydraulic Actuator not Included); Water Pump Driven by Timing Belt, Interference Engine " I understood from this description that water pump is included. The response from Rockauto does not contain any recognition of the fact that this might be misleading. It was my first time using their service. And the last time. I never met in north America such a horrible customer service. Regards, [redacted]
The customer ordered an Exedy clutch, which is what we shipped to himHowever, the customer expressed concern when he saw the clutch he received was a Valeo part in an Exedy box As we explain on our FAQ page “manufacturers sometimes buy parts from other companies to save the cost of tooling and/or to supplement inventory between production runsThey sometimes sell the same parts under different brandsAs a retailer, we have no control over those decisionsIf the part you received is in Company A's box, we bought it from A, we paid A's price for it, it meets A's specifications and it is covered by A's warrantyIf you choose to return it because you disagree with Company A's aesthetic or make-versus-buy decisions, shipping is not refundable and, if you re-order it, you probably will receive the same item (unless Company A made another design or sourcing change in the meantime).” If he wants to return this part he is welcome to under our day return policy, but shipping costs are his responsibility This part was sourced from PA, who is a listed authorized dealer of Exedy parts
As our Policies page explains, like other retailers of branded products, RockAuto does not offer any product warranty of our own--we honor the warranty provided by the manufacturer of the productManufactures' warranties offer only replacement of the defective part with another part: no cash refunds and no reimbursement of labor costs, shipping costs or other expensesThis part was purchased in November and the customer reported a problem in late January 2015, so we offered to help him through the part-for-part warranty replacementNo refund will be issued for the part
When this customer reported a problem with his converter, we explained that with the information he provided (that it was throwing a code) we could not guarantee it would be covered under the manufacture's warrantyWe explained that typically catalytic converters are only covered if there is a structural problemIf it failed due to another problem in the vehicle, it wouldn't be covered by warranty The customer ordered a new converter, then contacted us for warranty return instructions for the old one He said that he replaced the oxygen sensors and the converterWe reminded him that if it wasn't the converter that failed but was something else in the vehicle that caused the problems with the converter, he would not be refunded for the returned partThe customer returned the converter, and the manufacturer determined it was not a faulty converter but rather that it had overheated from the engineWe informed the customer that since the converter was not faulty we could not refund for it and returned it to him at his request Parts can quickly or slowly deteriorate with overheating, so it is likely the new converter will eventually fail as well if nothing else was replacedThe customer told us that he replaced the oxygen sensorsIf the replaced sensors were responsible for the first converter's failure (a common problem), then the new converter should function without problem with new oxygen sensors installedSince the converter we sent the customer was not a defective part, no refund will be issued
This customer ordered a rotor and brake pad kit for his vehicleOn the Info page in the part listing, we include the sizing specifications for the partsWe're not sure why he ordered this kit if the listed sizing did not match his needs When he reported that the pads and rotors were too small, we tried to determine why the fitment issue might existWe established we shipped the kit he orderedThe customer reported his front caliper casting is 288CWe do offer a kit with larger sizing options that is for vehicles with a front caliper casting 285C or 286C, but we took the customer's word that this kit would not work for him based on his reported caliper casting Although he overlooked relevant details in the listing and we shipped him what he ordered, we offered to cover half the shipping cost for the customer as an exception to our usual return policy since he also was experiencing fitment problems with his padsThe customer agreed to this resolution, he returned the parts using a prepaid shipping label we provided, we refunded him for the parts, and then he claimed that he expected original shipping costs backSince RockAuto did not make a mistake and since the customer overlooked the relevant sizing information we listed, no additional shipping costs will be refunded
After further investigation, FedEx reported that they were responsible for changing the delivery address and delivered to an incorrect location without our knowledgeWe apologize for any inconvenience caused by the carrier's mistakePer the customer's request, he has been refunded in full for this order
On Fri, Apr at 5:PM , [redacted] wrote:Hi There,I had filed a complaint regarding the shipping charges and delivery of some parts I had orderedWe had paid for day express but yet the eta for the package arrivals was standard shippingWell today we received all the parts we had ordered and in the time we had paid forSo we no longer need to dispute the charge for day express shipping because we received them in the time we were suppose toI am not sure why the tracking info and business showed and informed otherwise? I really appreciate your participation in the matter and am glad that the issue has been resolvedThank you for your time and if you need more details or have questions please let me know.Thank you, [redacted] ***
This customer purchased DNJ valve lifters on 11/18/that are covered by DNJ's months / 12, miles warrantyOn 2/17/2015, the customer contacted us requesting a return of the installed lifters for a refundAs our Warranties page explains, like other retailers of branded products, RockAuto does not offer any product warranty of our own--we honor the warranty provided by the manufacturer of the productWarranties offer only replacement of the defective part with another part: no cash refunds and no reimbursement of labor costs, shipping costs or other expenses We offered to provide return instructions for the failed lifters for reshipment of the same product, as the manufacturer's warranty offersThe customer indicated that he did not want replacement products but would only accept a refund for his returnsWe're sorry he received several defective parts., but we have explained multiple times that reshipment is the only option the manufacturer offers under their warrantyThe customer has unsuccessfully attempted to charge back the funds via his credit card company and continues to request a refund for these products Should the customer wish to return the failed lifters for replacement under warranty, he is welcome to contact [redacted] before 11/18/so we can provide the return instructions necessary for return and reshipmentNo refund will be issued for these lifters, since neither our day return policy nor the manufacturer's warranty offer this option
This customer ordered a TYC Part # left (driver's side) headlamp assembly as our part listing specifies, but he reported that he needed the right (passenger's side) assemblyHe also reported the style he received did not match what was on his vehicle, so we're not sure why he ordered this part when we show a photo of the product in the part listingAs our Help page explains, every part we sell may be returned within days for a refund of the part price but shipping charges are not refundable unless the return is due to our mistakeSince we shipped what the customer ordered, no shipping charges will be refundedWe apologize for any rudeness this customer experienced
We apologize for initially denying credit for the two wheel center caps that could not be returnedOur typical refund procedure would require a return for refund, but after further review we understand that this is an exceptional circumstanceThe customer has been refunded for the full cost of the order, $82.41, as requested
This customer purchased a radiator in November He reported a fitment problem months later, in March As our Policies page explains, we accept returns within days so that customers have ample time to ensure the products they purchased are not problematic in any waySince this customer waited months to report any problem, the part can not be returned for a refund
As our Warranties page explains, like other retailers of branded products, RockAuto does not offer any product warranty of our own--we honor the warranty provided by the manufacturer of the productWarranties offer only replacement of the defective part with another part: no cash refunds and no reimbursement of labor costs, shipping costs or other expensesSince the belt that failed was not available outside of the kit, full kit replacement was the warranty option available from the manufacturerAs a courtesy to our customers, we reimburse outbound Ground shipping on replacement warranty parts, so this customer is only responsible for return shipping (for which we also offer a reduced cost label on our FedEx account via our Order Status and Returns page)We can provide a full refund of the warranty replacement order upon returnThe customer can use the return instructions emailed to him for returnNo additional compensation beyond part replacement and outbound shipping on the new order will be provided
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I once again request any form of proof that Rock Auto is correct So far, all that has been stated is Rock Auto is right because Rock Auto says it is right I've admitted I could be wrong, but nothing I've found has provided me with evidence that I am I think that this request would be easy since they would have to have some parts list for all the cars they sell for, so I never intended this to escalate At this point, I HAVE to pay for shipping in order to get my money back for the wrong part since the warranty is only good through 4/7.I just want to warn the public and the Revdex.com that this is a terrible company with which to work, and I chose them because they claim to have good customer service and are rated highly with the Revdex.com All I want is my money back and to be able to walk away Regards, [redacted]
We're sorry this customer got the wrong partWe corrected the catalog, provided him with a prepaid shipping label to return the part, and refunded him in full including all shipping costs He is welcome to purchase the part he needs onlineHe is responsible for shipping costs on a new order Ground shipments usually arrive in 1-business days, or he can choose a expedited shipping method if he needs the part quickly He ordered the evening of New Year's Eve (Wednesday) with business day express shippingDue to the national holiday (New Year's Day) Thursday, his order shipped Friday as our site told him it would when he checked out onlineWeekends are not considered business daysIt was delivered Tuesday, business days from the day of shipment, as our site told him it would when he placed his order
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below While I agree that there was a failure by the carrier to provide the service paid for, since Rock Auto is the shipper of record, this could have been taken care ofUnfortunately, they indicated that FedEx does not deliver on SaturdayThat is not trueFedEx will deliver on Saturday and Sunday, and to residential addressesI have received packages from Amazon on both daysAlso, unfortunately, I work for a company called Power and Signal GroupWe are a global supplier of connection systems to the transportation industryMy business is distributionI know for a fact as the shipper of record, they could have initiated a package intercept and made it a Saturday deliveryThey chose cost savings over servicing a customer therefore I do not accept their resolution and request full reimbursement off all shipping costsI also want this response to remain in the public domain for other potential customers to seeAs previously stated, it is a shame that their concern over customer satisfaction has degraded to this levelI myself will consider this situation before ever choosing Rock Auto as a supplier of mine Regards, [redacted]
It still remains unclear why these strut mounts did not fit this customer's vehicleBoth manufactures confirmed the information in our online catalog is correct, yet the customer reports these did not fit his vehicleSince we shipped what the customer ordered but they will not work for the customer, we think the his solution of covering the return shipping costs is reasonable considering neither party seems to be at faultAs the customer requested, we have refunded his original payment method the additional $for return shipping costs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First of all we are a customer not a business ownerWe picked the items up from UPS along the road at a baseball field The carton was received in good conditionOn delivery was expecting two cartons and only received one The fender was packed in one carton with the hood and improper packaging caused the damage Items should have been delivered in two separate cartons My husband works for the government as a civilian employee and he signs for material all the time without opening boxes and checking items Second, we kept the items boxed up to transport safely to the [redacted] School The [redacted] teacher wrote us a note stating that the boxes were not damaged and he personally pulled the items out of the box We took a picture of the box at the school The fender was damaged moderately from the damage rubbing with the hood but teacher was able to repair it.Third, their return policy states a 30-day return policy They are stating a claim against a company UPS but it is negligence on the packagers We spoke with UPS regarding delivery procedures They are stating 15-day policy and we waited days But their policy states 30-days.It is not the integrity from a company that expects further business and anyone dealing with auto parts knows you cannot dictate when a vehicle gets worked on From day one the customer service department at Rock Auto refused to accept any of the blame for any damage to the material They blamed it on UPS, blamed it on us and refused to listen to the claim that the item was damaged They refused to discuss returning the product, exchanging product or refunding money They have never once just listened basically called us liars We had to go and purchase another hood to get his truck taken care of.Regards, [redacted] **
As our Policies page explains, like other retailers of branded products, RockAuto does not offer any product warranty of our own--we honor the warranty provided by the manufacturer of the product In July 2013, this customer purchased a part covered by a month manufacturer warrantyHe contacted us about a problem in December after the warranty had expired, so no refund or replacement will be provided We monitor return patterns to ensure products with common problems are removed from our online catalogThis is the first warranty issue reported in our history with the product (sold over times), so we do not have reason to believe there is a quality issue associated with this part
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The Saturn VUE Vhas a difficult PCM strategy for Osensor function related to the catalyst function detectionBosch Osensors will cause a catalyst warm up mode status codeThe only Osensors that work correctly are Delphi oem Osensors.So the statement that Bosch sensors can be used as a exact replacement for Delphi is not trueRock Auto seems to imply that Bosch...in reality...makes Delphi OsensorsThis statement is not true and Rock Auto should have to prove thisThe real problem is the web siteWhat is clearly listed shows Delphi sensors in the item descriptionAnd the item picture is clearly a Delphi sensorThe printed receipt shows I purchased Delphi sensorsThe baggie that the sensor came in has a (I suspect..) a non-official 'Delphi' sticker on itThe actual sensors are laser marked with a Bosch logo and part numberThese are *not [redacted] Delphi sensorsThese are not approved by Delphi to be sold as Delphi replacementsSo basically what we have is a bait-and-switchAdvertise Delphi sensors...send BoschUnrelated example, If these had been advertised on eBay as being Delphi, and I received BoschI could easily get my money back from eBay as being 'item different then item description.'Another unrelated example: It like buying tires online...you buy Michelins, come home from vacation and find GoodyearsYeah..their round, black, and hold airBut that is where the similarities endThey are not the same I have attached pictures:#shows website listing for Delphi Osensor#shows picture of Delphi Osensor on web site in item description#My printed receipt show 'Delphi'#picture shows baggie with 'unofficial' Delphi sticker#pictures shows sensor laser etchingsReal Delphi sensor in frontRock Auto baggie Bosch sensor in back with Bosch logo
While we can not account for and are not responsible for the accuracy of competitors' data, the information on our website is correct for this part listingOur part listing for the compressor the customer ordered specifies that it is for [redacted] compressors (as opposed to H12A1AH4DX compressors), but the customer indicated needed an H12A1AH4DX compressor replacementAs we remind customers on our Help page, it is important to read listings carefully to ensure they match the applicationIn this case, the customer ordered incorrectly for his vehicleWe provided the relevant details the customer needed to order correctly, but he failed to match the details in the listing to his applicationAs our Policies page explains, shipping charges are not refundable unless the return is due to our mistakeThe customer can return the part for a refund of the part cost; no shipping charges will be refundedWe do offer the type of compressor he needs (H12A1AH4DX) also listed under his vehicle online, so if he'd like he can place a new order for the correct compressor for his vehicle
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [As I described in my complaint the information on the website is misleading. Here I pasted it, copied from Rockauto website: "DAYCO Part # 95330K1 Timing Belt Kit without Seals Includes: Timing Belt, Camshaft Belt Tensioner, 2 Camshaft Belt Idlers (Hydraulic Actuator not Included); Water Pump Driven by Timing Belt, Interference Engine " I understood from this description that water pump is included. The response from Rockauto does not contain any recognition of the fact that this might be misleading. It was my first time using their service. And the last time. I never met in north America such a horrible customer service. Regards, [redacted]
The customer ordered an Exedy clutch, which is what we shipped to himHowever, the customer expressed concern when he saw the clutch he received was a Valeo part in an Exedy box As we explain on our FAQ page “manufacturers sometimes buy parts from other companies to save the cost of tooling and/or to supplement inventory between production runsThey sometimes sell the same parts under different brandsAs a retailer, we have no control over those decisionsIf the part you received is in Company A's box, we bought it from A, we paid A's price for it, it meets A's specifications and it is covered by A's warrantyIf you choose to return it because you disagree with Company A's aesthetic or make-versus-buy decisions, shipping is not refundable and, if you re-order it, you probably will receive the same item (unless Company A made another design or sourcing change in the meantime).” If he wants to return this part he is welcome to under our day return policy, but shipping costs are his responsibility This part was sourced from PA, who is a listed authorized dealer of Exedy parts
As our Policies page explains, like other retailers of branded products, RockAuto does not offer any product warranty of our own--we honor the warranty provided by the manufacturer of the productManufactures' warranties offer only replacement of the defective part with another part: no cash refunds and no reimbursement of labor costs, shipping costs or other expensesThis part was purchased in November and the customer reported a problem in late January 2015, so we offered to help him through the part-for-part warranty replacementNo refund will be issued for the part