Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I agree that there was a failure by the carrier to provide the service paid for, since Rock Auto is the shipper of record, this could have been taken care ofUnfortunately, they indicated that FedEx does not deliver on SaturdayThat is not trueFedEx will deliver on Saturday and Sunday, and to residential addressesI have received packages from Amazon on both daysAlso, unfortunately, I work for a company called Power and Signal GroupWe are a global supplier of connection systems to the transportation industryMy business is distributionI know for a fact as the shipper of record, they could have initiated a package intercept and made it a Saturday deliveryThey chose cost savings over servicing a customer therefore I do not accept their resolution and request full reimbursement off all shipping costsI also want this response to remain in the public domain for other potential customers to seeAs previously stated, it is a shame that their concern over customer satisfaction has degraded to this levelI myself will consider this situation before ever choosing Rock Auto as a supplier of mine.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I have no problems with RockAuto, I've done and will continue to do business with themNevertheless, a useless warranty is in some ways worse than no warrantyWhere a particle of dust will void a warranty is no warranty, and to sell something with a warranty where it is futile to claim one, well what's the whole point in having a warranty in the first placeThey are selling something with a warranty where none existsI never thought I'd need to use the warranty, but I didPart of the decision making process is whether to buy this or that item and if one is cheaper and has the same warranty as another, but only to find out later that the warranty is not binding because of some particle of dust, well then I think I'm justified in my complaint and why I brought it your attention.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I asked the company to send me another picture of the part they stated was 'cut.' In the picture they sent me, the flash was on and I am unable to see the wire the is cutI see there is a bend in the wire, however not the wire physically cutAll I asked for was another picture that did not have the flash so I could see the wire they were speaking ofThey only sent back the one picture and that was itThey did not want to deal with me by contacting someone to take another pictureThis is horrible customer service
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Our Policies
page states that shipping charges are not refundable unless the
return is due to our mistakeAs our Help
page explains, manufacturers
sometimes buy parts from other companies to save the cost of tooling
and/or to supplement inventory between production runsThey
sometimes sell
the same parts under different brandsAnd
they sometimes make minor design changes which do not affect
performance (such
as using a different color of plastic on a PCV valve or different
color paint on a shock absorber)As a retailer, we have no control
over those decisionsIf the part you received is in Company A's box,
we bought it from A, we paid A's price for it, it meets A's
specifications and it is covered by A's warrantyIf you choose to
return it because you disagree with Company A's aesthetic or
make-versus-buy decisions, shipping is not refundable and, if you
re-order it, you probably will receive the same item (unless Company
A made another design or sourcing change in the meantime)
This
customer purchased two Moog stabilizer bar linksMoog sources these
parts from different companies, so while they may look slightly
different they will both fit and function and are Moog partsThe
customer is welcome to set up a return for these parts using our
Order Status and Returns link
(https://www.rockauto.com/orderstatus/orderstatus.php),
but since we shipped him the parts he ordered he is responsible for
shipping costs
This customer purchased a timing belt
kit under the category “Without Water Pump” which is a clear
indication that a water pump would not be includedA semicolon is
used to separate two components of the part description, which
explains this kit is for a vehicle that uses a water pump that
is
driven by the timing beltSince we shipped what the customer
ordered, no refund will be issued
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We
apologize that this was not handled appropriatelyWe have issued a
refund of $(the reported cost of repair) to the
customer's original payment method, as the customer has requested
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Some of the response from the business is false; the website only references left or right sideI spoke to someone at Rock Auto and they explained left or right side depends on how you look at it; from the front of the car, from the rear of the car or inside the car. My complaint is the box that they sent me was a huge box with other items in it. The box got destroyed during shipping, so I did what they told me to do, send it back in the manufacturer's box that it came in. I couldn't help if the postal service put their sticker on it. That's what they do. All I am asking is for them to send me the correct side which is the driver's side, and I will pay the postage.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all we are a customer not a business ownerWe picked the items up from UPS along the road at a baseball field. The carton was received in good condition. On delivery was expecting two cartons and only received one. The fender was packed in one carton with the hood and improper packaging caused the damage. Items should have been delivered in two separate cartons. My husband works for the government as a civilian employee and he signs for material all the time without opening boxes and checking items. Second, we kept the items boxed up to transport safely to the *** School. The *** teacher wrote us a note stating that the boxes were not damaged and he personally pulled the items out of the box. We took a picture of the box at the school. The fender was damaged moderately from the damage rubbing with the hood but teacher was able to repair it.Third, their return policy states a 30-day return policy. They are stating a claim against a company UPS but it is negligence on the packagers. We spoke with UPS regarding delivery procedures. They are stating 15-day policy and we waited days. But their policy states 30-days.It is not the integrity from a company that expects further business and anyone dealing with auto parts knows you cannot dictate when a vehicle gets worked on. From day one the customer service department at Rock Auto refused to accept any of the blame for any damage to the material. They blamed it on UPS, blamed it on us and refused to listen to the claim that the item was damaged. They refused to discuss returning the product, exchanging product or refunding money. They have never once just listened basically called us liars. We had to go and purchase another hood to get his truck taken care of.Regards,
*** *** **
This customer purchased a
radiator in November He reported a fitment problem months
later, in March As our Policies
page explains, we accept returns within days so that customers
have ample time to ensure the products they purchased are not
problematic in any waySince this
customer waited months to report
any problem, the part can not be returned for a refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I have worked in receiving departments of companies and even if products were reported damaged after receiving them, we would still get A) a refund for the full amount of the product or B) an exchange for an undamaged productEither way, the company was not out the price of the unit and they satisfied their customers needs
We apologize for the
trouble this customer has had getting two matching mirrorsAs he
requested, we shipped the customer a matching mirror that was
delivered to the customer 01/02/
I understand that RockAuto has a policy of not refunding shipping charges and not paying for return shipping charges when a problem arises that is not RockAuto's mistake
However, this problem is RockAuto's mistake so it makes no sense for you to quote me your policy as it only confirms what I already know, that you are trying not to honor your policy
What I find remarkable about this is that after years of personally and my company buying from you we have not had a problem until nowAnd the one time I ask for your to fix it you start quoting policy's that are not applicable as some sort of excuse when they only re-affirm the fact that you are not honoring your own stated policy
This made me look at reviews of RockAuto and boy it sure looks like you have a lot of people that hate you given all the unflattering comments I have read on the webI will be joining my voice to those comments and sharing this experience with everyone I knowYou really suck to fight me about a mistake that you madeYou would simply be apologizing for the inconvenience and doing whatever it takes to make it rightLearned my lessonRockAuto is happy to loose you as a customer over a $shipping chargeThat is a sure fire way to make sure you go out of businessThe sooner the betterAt this point there is nothing you can do to make things rightI will call Amex to get a refund or at very least cost you an Amex dispute resolution fee if you fight my complaintI have been more than patient and have given you multiple opportunities to fix this and you have chosen to not correct your mistake and to both loose a customer and create an active and outspoken person to rant about this experience all over the webCongratulation on a colossal customer service failure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We're happy to accept returns within
our day return policy, as our Help
page explainsIf we make a mistake and the problem is reported
within that time frame, we can offer a return for replacement or full
refundThis customer ordered air filters in September and
didn't report a
problem until May After year and months,
the order is well past our return window and beyond the
manufacturer's warrantyNo return for replacement or refund will be
acceptedThis has been explained multiple times by multiple
representativesSince continuing to provide the same answer is not
productive or necessary and the customer's communication has taken a
disrespectful tone, we have chosen to discontinue replies to
communications regarding this matter
The
part listing for the caliper the customer ordered specified for
vehicles with CAST # 22-on their original caliper
The customer did not match up the cast number in the part description
to what they have on their vehicleAs our
Help
page explains, we accept returns of
uninstalled
parts within days, but since the customer ordered incorrectly and
installed the part on a vehicle it was not advertised for it is not
returnableAny damage caused by installing the misordered part is
not refundableThe customer was told this information by multiple
representatives here, including a supervisorFurther explanations by
additional representatives would not have been productive or changed
the outcomeAs previously explained, no return of the misordered,
installed part will be accepted
This
customer ordered a rotor and brake pad kit for his vehicleOn the
Info page in the part listing, we include the sizing specifications
for the partsWe're not sure why he ordered this kit if the listed
sizing did not match his needs
When
he reported that the pads and rotors were
too small, we tried to
determine why the fitment issue might existWe established we
shipped the kit he orderedThe customer reported his front caliper
casting is 288CWe do offer a kit with larger sizing options that is
for vehicles with a front caliper casting 285C or 286C,
but we took the customer's word that this kit would not work for him
based on his reported caliper casting
Although
he overlooked relevant details in the listing and we shipped him what
he ordered, we offered to cover half the shipping cost for the
customer as an exception to our usual return
policy since he also was experiencing fitment problems with his
padsThe customer agreed to this resolution, he returned the parts
using a prepaid shipping label we provided, we refunded him for the
parts, and then he claimed that he expected original shipping costs
backSince RockAuto did not make a mistake and since the customer
overlooked the relevant sizing information we listed, no additional
shipping costs will be refunded
[A default letter is provided here which indicates your acceptance of the business's response.
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We apologize for initially denying credit for the two wheel center
caps that could not be returnedOur typical refund procedure would
require a return for refund, but after further review we understand
that this is an exceptional circumstanceThe customer has been
refunded for the full cost
of the order, $82.41, as requested
RockAuto did not tell you the whole storyI dealt with mopar parts in the pastyes they request you to return parts in original box with no markings of any kind or charge you a restocking feeThe radiator arrived in a repacked box with RockAuto packing tape all over it,the radiator that was shipped was pretty beat up when my service center inastaled the radiator it leaked, I had my service center put in a new radiatorMopar radiators have a sticker part number on the radiator the one RockAuto sent me In a repacked box with RockAuto packing tape had no part number on it, I do not think it's even a Mopar radiator, I returned the defective radiator to RockAuto in the box the new radiator came in because it was in much better shape than the one it came in .if the radiator came in a mopar box I could not tell because of all the RockAuto packing tape on itMopar would have refused the box anyway.the fact of the matter I bought the radiator from RockAuto not Mopar! I told RockAuto I would pay a restocking fee to work with them but thay said no! Thay said to me I am out the dollars I paid for a defective radiator witch thay said was shipped back to me that I do not want or had yet to receive ,this is not fare!
This customer ordered a $output
shaft seal and selected a $next day priority shipping (instead
of a $ground shipping also offered at checkout)When he
reported that the part he received would fit but was looser than
preferred, we asked him questions to determine why there was
a
fitment problemOur part listing specifies this seal will only work
on vehicles with an E350, speed transmissionWhen we asked the
customer to confirm these details about his vehicle, he did notWe
also asked him to confirm the part number on the part and to send
images of the part we sent next to what he was replacing for
reference, but he did not and indicated he felt replying to our
questions was a waste of his timeWithout him providing relevant
details, we are unable to confirm the cause of the problem
As our Help
page explains, every part we sell may be returned within days
for a refund of the part priceShipping charges are not refundable
unless the return is due to our mistakeSince the seal wouldn't work
for the customer but we were unable to confirm the cause for the
fitment problem due to the lack of information the customer was
willing to provide, we made an exception and refunded the cost of the
part without requiring return
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I agree that there was a failure by the carrier to provide the service paid for, since Rock Auto is the shipper of record, this could have been taken care ofUnfortunately, they indicated that FedEx does not deliver on SaturdayThat is not trueFedEx will deliver on Saturday and Sunday, and to residential addressesI have received packages from Amazon on both daysAlso, unfortunately, I work for a company called Power and Signal GroupWe are a global supplier of connection systems to the transportation industryMy business is distributionI know for a fact as the shipper of record, they could have initiated a package intercept and made it a Saturday deliveryThey chose cost savings over servicing a customer therefore I do not accept their resolution and request full reimbursement off all shipping costsI also want this response to remain in the public domain for other potential customers to seeAs previously stated, it is a shame that their concern over customer satisfaction has degraded to this levelI myself will consider this situation before ever choosing Rock Auto as a supplier of mine.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I have no problems with RockAuto, I've done and will continue to do business with themNevertheless, a useless warranty is in some ways worse than no warrantyWhere a particle of dust will void a warranty is no warranty, and to sell something with a warranty where it is futile to claim one, well what's the whole point in having a warranty in the first placeThey are selling something with a warranty where none existsI never thought I'd need to use the warranty, but I didPart of the decision making process is whether to buy this or that item and if one is cheaper and has the same warranty as another, but only to find out later that the warranty is not binding because of some particle of dust, well then I think I'm justified in my complaint and why I brought it your attention.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I asked the company to send me another picture of the part they stated was 'cut.' In the picture they sent me, the flash was on and I am unable to see the wire the is cutI see there is a bend in the wire, however not the wire physically cutAll I asked for was another picture that did not have the flash so I could see the wire they were speaking ofThey only sent back the one picture and that was itThey did not want to deal with me by contacting someone to take another pictureThis is horrible customer service
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Our Policies
page states that shipping charges are not refundable unless the
return is due to our mistakeAs our Help
page explains, manufacturers
sometimes buy parts from other companies to save the cost of tooling
and/or to supplement inventory between production runsThey
sometimes sell
the same parts under different brandsAnd
they sometimes make minor design changes which do not affect
performance (such
as using a different color of plastic on a PCV valve or different
color paint on a shock absorber)As a retailer, we have no control
over those decisionsIf the part you received is in Company A's box,
we bought it from A, we paid A's price for it, it meets A's
specifications and it is covered by A's warrantyIf you choose to
return it because you disagree with Company A's aesthetic or
make-versus-buy decisions, shipping is not refundable and, if you
re-order it, you probably will receive the same item (unless Company
A made another design or sourcing change in the meantime)
This
customer purchased two Moog stabilizer bar linksMoog sources these
parts from different companies, so while they may look slightly
different they will both fit and function and are Moog partsThe
customer is welcome to set up a return for these parts using our
Order Status and Returns link
(https://www.rockauto.com/orderstatus/orderstatus.php),
but since we shipped him the parts he ordered he is responsible for
shipping costs
This customer purchased a timing belt
kit under the category “Without Water Pump” which is a clear
indication that a water pump would not be includedA semicolon is
used to separate two components of the part description, which
explains this kit is for a vehicle that uses a water pump that
is
driven by the timing beltSince we shipped what the customer
ordered, no refund will be issued
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We
apologize that this was not handled appropriatelyWe have issued a
refund of $(the reported cost of repair) to the
customer's original payment method, as the customer has requested
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Some of the response from the business is false; the website only references left or right sideI spoke to someone at Rock Auto and they explained left or right side depends on how you look at it; from the front of the car, from the rear of the car or inside the car. My complaint is the box that they sent me was a huge box with other items in it. The box got destroyed during shipping, so I did what they told me to do, send it back in the manufacturer's box that it came in. I couldn't help if the postal service put their sticker on it. That's what they do. All I am asking is for them to send me the correct side which is the driver's side, and I will pay the postage.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all we are a customer not a business ownerWe picked the items up from UPS along the road at a baseball field. The carton was received in good condition. On delivery was expecting two cartons and only received one. The fender was packed in one carton with the hood and improper packaging caused the damage. Items should have been delivered in two separate cartons. My husband works for the government as a civilian employee and he signs for material all the time without opening boxes and checking items. Second, we kept the items boxed up to transport safely to the *** School. The *** teacher wrote us a note stating that the boxes were not damaged and he personally pulled the items out of the box. We took a picture of the box at the school. The fender was damaged moderately from the damage rubbing with the hood but teacher was able to repair it.Third, their return policy states a 30-day return policy. They are stating a claim against a company UPS but it is negligence on the packagers. We spoke with UPS regarding delivery procedures. They are stating 15-day policy and we waited days. But their policy states 30-days.It is not the integrity from a company that expects further business and anyone dealing with auto parts knows you cannot dictate when a vehicle gets worked on. From day one the customer service department at Rock Auto refused to accept any of the blame for any damage to the material. They blamed it on UPS, blamed it on us and refused to listen to the claim that the item was damaged. They refused to discuss returning the product, exchanging product or refunding money. They have never once just listened basically called us liars. We had to go and purchase another hood to get his truck taken care of.Regards,
*** *** **
This customer purchased a
radiator in November He reported a fitment problem months
later, in March As our Policies
page explains, we accept returns within days so that customers
have ample time to ensure the products they purchased are not
problematic in any waySince this
customer waited months to report
any problem, the part can not be returned for a refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I have worked in receiving departments of companies and even if products were reported damaged after receiving them, we would still get A) a refund for the full amount of the product or B) an exchange for an undamaged productEither way, the company was not out the price of the unit and they satisfied their customers needs
We apologize for the
trouble this customer has had getting two matching mirrorsAs he
requested, we shipped the customer a matching mirror that was
delivered to the customer 01/02/
I understand that RockAuto has a policy of not refunding shipping charges and not paying for return shipping charges when a problem arises that is not RockAuto's mistake
However, this problem is RockAuto's mistake so it makes no sense for you to quote me your policy as it only confirms what I already know, that you are trying not to honor your policy
What I find remarkable about this is that after years of personally and my company buying from you we have not had a problem until nowAnd the one time I ask for your to fix it you start quoting policy's that are not applicable as some sort of excuse when they only re-affirm the fact that you are not honoring your own stated policy
This made me look at reviews of RockAuto and boy it sure looks like you have a lot of people that hate you given all the unflattering comments I have read on the webI will be joining my voice to those comments and sharing this experience with everyone I knowYou really suck to fight me about a mistake that you madeYou would simply be apologizing for the inconvenience and doing whatever it takes to make it rightLearned my lessonRockAuto is happy to loose you as a customer over a $shipping chargeThat is a sure fire way to make sure you go out of businessThe sooner the betterAt this point there is nothing you can do to make things rightI will call Amex to get a refund or at very least cost you an Amex dispute resolution fee if you fight my complaintI have been more than patient and have given you multiple opportunities to fix this and you have chosen to not correct your mistake and to both loose a customer and create an active and outspoken person to rant about this experience all over the webCongratulation on a colossal customer service failure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We're happy to accept returns within
our day return policy, as our Help
page explainsIf we make a mistake and the problem is reported
within that time frame, we can offer a return for replacement or full
refundThis customer ordered air filters in September and
didn't report a
problem until May After year and months,
the order is well past our return window and beyond the
manufacturer's warrantyNo return for replacement or refund will be
acceptedThis has been explained multiple times by multiple
representativesSince continuing to provide the same answer is not
productive or necessary and the customer's communication has taken a
disrespectful tone, we have chosen to discontinue replies to
communications regarding this matter
The
part listing for the caliper the customer ordered specified for
vehicles with CAST # 22-on their original caliper
The customer did not match up the cast number in the part description
to what they have on their vehicleAs our
Help
page explains, we accept returns of
uninstalled
parts within days, but since the customer ordered incorrectly and
installed the part on a vehicle it was not advertised for it is not
returnableAny damage caused by installing the misordered part is
not refundableThe customer was told this information by multiple
representatives here, including a supervisorFurther explanations by
additional representatives would not have been productive or changed
the outcomeAs previously explained, no return of the misordered,
installed part will be accepted
This
customer ordered a rotor and brake pad kit for his vehicleOn the
Info page in the part listing, we include the sizing specifications
for the partsWe're not sure why he ordered this kit if the listed
sizing did not match his needs
When
he reported that the pads and rotors were
too small, we tried to
determine why the fitment issue might existWe established we
shipped the kit he orderedThe customer reported his front caliper
casting is 288CWe do offer a kit with larger sizing options that is
for vehicles with a front caliper casting 285C or 286C,
but we took the customer's word that this kit would not work for him
based on his reported caliper casting
Although
he overlooked relevant details in the listing and we shipped him what
he ordered, we offered to cover half the shipping cost for the
customer as an exception to our usual return
policy since he also was experiencing fitment problems with his
padsThe customer agreed to this resolution, he returned the parts
using a prepaid shipping label we provided, we refunded him for the
parts, and then he claimed that he expected original shipping costs
backSince RockAuto did not make a mistake and since the customer
overlooked the relevant sizing information we listed, no additional
shipping costs will be refunded
[A default letter is provided here which indicates your acceptance of the business's response.
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We apologize for initially denying credit for the two wheel center
caps that could not be returnedOur typical refund procedure would
require a return for refund, but after further review we understand
that this is an exceptional circumstanceThe customer has been
refunded for the full cost
of the order, $82.41, as requested
RockAuto did not tell you the whole storyI dealt with mopar parts in the pastyes they request you to return parts in original box with no markings of any kind or charge you a restocking feeThe radiator arrived in a repacked box with RockAuto packing tape all over it,the radiator that was shipped was pretty beat up when my service center inastaled the radiator it leaked, I had my service center put in a new radiatorMopar radiators have a sticker part number on the radiator the one RockAuto sent me In a repacked box with RockAuto packing tape had no part number on it, I do not think it's even a Mopar radiator, I returned the defective radiator to RockAuto in the box the new radiator came in because it was in much better shape than the one it came in .if the radiator came in a mopar box I could not tell because of all the RockAuto packing tape on itMopar would have refused the box anyway.the fact of the matter I bought the radiator from RockAuto not Mopar! I told RockAuto I would pay a restocking fee to work with them but thay said no! Thay said to me I am out the dollars I paid for a defective radiator witch thay said was shipped back to me that I do not want or had yet to receive ,this is not fare!
This customer ordered a $output
shaft seal and selected a $next day priority shipping (instead
of a $ground shipping also offered at checkout)When he
reported that the part he received would fit but was looser than
preferred, we asked him questions to determine why there was
a
fitment problemOur part listing specifies this seal will only work
on vehicles with an E350, speed transmissionWhen we asked the
customer to confirm these details about his vehicle, he did notWe
also asked him to confirm the part number on the part and to send
images of the part we sent next to what he was replacing for
reference, but he did not and indicated he felt replying to our
questions was a waste of his timeWithout him providing relevant
details, we are unable to confirm the cause of the problem
As our Help
page explains, every part we sell may be returned within days
for a refund of the part priceShipping charges are not refundable
unless the return is due to our mistakeSince the seal wouldn't work
for the customer but we were unable to confirm the cause for the
fitment problem due to the lack of information the customer was
willing to provide, we made an exception and refunded the cost of the
part without requiring return