Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Selling auto parts is not like selling light bulbsAs I told RockAuto several times it is $of labor to "try out their parts"With a defect rate of 31%on these parts it is more than likely that I would have to take apart the engine for a third time - another $of labor to replace the defects in the defective lifters. Perhaps Rockauto does not have a calculator so let me do the math for them: of the replacement lifters will, on average, be defectiveSo more than likelyI will have to dissassemble the engine againWhen I contacted Rockauto via email (they refused to let me call them) they told me I was the only one out of that had any problems - apparently they are not reading the forums wherein a couple people that I saw right away had failures of these partsPerhaps ifRockauto started selling the real lifters made in Japan, not in China, they would not have these problemsI see no reason that Rockauto needs to profit from my misery and hard work - they know these parts are not high qualityOn average, when internal engine parts are sold people don't install them within dayssince it is a lot of workWhat good are replacements for such low quality parts? If I ever got them to work after taking the engine apart three times how long doyou think they will last - not very long - so I would have to take apart the engine for the fourth time to replace themCan Rockauto have just a little respect fortheir customers, what I am asking for is the right thing for them to doTo avoid these problems in the future Rockauto can sell better parts with a much lowerdefect rateAs it stands these parts are totally worthless, no one in their right mind would put these in their engine - as they knowThe measured clearance ofof lifters was to thousands of an inch after following the procedure to pump them up with oil and then driving the car for milesThe replacement Japanese lifters I bought worked perfectly using the same installation procedureI will be on vacation for a while at the end of this week so I may not be ableto respond right away
Regards,
*** ***
We're sorry this return wasn't handled
appropriatelyWe tried contacting the customer by phone to discuss
details further, but were unable to reach himRegardless,
considering the fitment issues he experienced and the likelihood that
necessary adapters were not included with his wiper we have
refunded
him in full for the order as requested (without requiring return)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
The part did not ship fridayIt was inputted friday & did not ship until mondayFull refund was received 01/14/ending my business with rock autoI will not reorder from rock autoThey should not be listed as a "better business" due to extremely poor customer service practices
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Box was not damaged when sent from FedEx Point of
Sale in *** **It is easy to see where the MD Warehouse damaged
the box when they opened it to check to see if the part was in the boxInstead
of cutting the tape someone within the MD warehouse ripped the box openAs for
stickers on the box, it is the same stickers on the ** box that Rock Auto
refundedAs for you allowing the additional days that was not for the wheel
hubs ordered that was for other parts that did not fit the specified vehicle
that Rock Auto stated online that they wouldThe MD Warehouse damaged the
return case in point
Regards,
*** ***
I can send a picture of the difference of the two parts they describeOne being the correct oneHas an outer rubber ring that actually sealsThe one that was sent to me has not an outer rubber sealThey do no wish to refund shipping due to sending a part that will not fit as it is described to fitThe part that I received is going into toyota brand transmissionCompletely originalUnless the part requires modificationWhich is the only way it would fit as intendedIt should also be stated in the description of the part. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First off I'd like to say I made a mistake Rock auto website doesn't not ask for a vin number after re checking there site , that was from another companys website I apolgise for that
Now that being said , Even with using the correct grommet to fit my bracket which I used , doesn't allow a square peg to fit a round hole And for you to say" We're not sure why the customer could'nt use this pump " After of your employee's agreed the parts are different by looking at pictures is beyond me I'm not saying the item on your site didn't match what I recieved , I'm saying that item didn't fit my car. I sent rock auto pics of what I had and what I ordered ,on 11/3/ *** agreed the parts were different and offered to email me a form to print to send the item back I also asked him if he could check to see if the other pumps listed would fit my vehicle, he said he would have someone check the warehouse and get back to me , well he did get back to me and said all the pumps listed have the same end as the one I ordered and that none of them would fit Which is a LIE ! because the airtex pump model number Ehas the shape I need to fit in my bracket ..Even when I called up to inquire why I didn't receive my shipping cost *** saw the email and the pics I included even she said the parts were different , now I don't know who is responding on Rock Auto's behalf, but someone over there isn't being truthful. and trying to resolve something when the other side isn't being truthful is pointless, the pictures I provided put it in plain site The $6.92 I would like to be reimbursed for isn't to much to ask for in this particular case , In the realm of buisness and customer it should have never gotten this far And for you to not honor that under customer service is a reason why your rating with the Revdex.com should be lowered .
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Customer submitted Revdex.com complaint about these two ordersMy reply: This customer placed two orders (one in December and one in March) for a INDMAR for a total of spark plugs ($each)He let us know he ordered the wrong size spark plugs despite our listing specifying the size, so he
doesn't need these partsThe customer claims he needs Autolite 104's, but this part number is not designed for the INDMAR so we're not sure what boat the customer hasRockAuto accepts returns within daysSince both orders were over days old by the time the customer requested a return, these are no longer returnable for refund
The ends of the fuel
pumps for this customer's Vega come in different styles
Regardless of how the ends look, they should fit as long as the
customer uses the appropriate included grommet that fits the base of
the fuel tank sending unit on the vehicleAlthough the end of his
old pump
looks different than what he ordered, we confirmed the part
he ordered should fit his vehicleWhat he received matched the photo
in our listing, so we sent what he orderedWe're not sure why the
customer couldn't use this pump, but we're confident our listing is
correct
Considering the
customer's inability to use the part despite our correct listing,
when the customer asked whether other brands we offered would fit we
explained we couldn't confirm they wouldSince we shipped what he
ordered and our catalog is correct but he could not use the part, we
offered to cover one way shipping as a courtesy to the customer and
provide a part cost refundThe customer returned the part at our
expense using a prepaid shipping label we provided and we refunded
him accordinglyNo further refund will be issued for a part that was
correctly listed and received
Our website does not
ask for an engine code or VIN information for this part, so we're not
sure what the customer is referring to
According to our return policy we accept returns
within days, and Mr*** asked us to accept a return outside of
that time period, so we let him know that we could not accept the
returnWe understand his concern that the Delphi part was marked
BoschWe explain in our FAQ that we
manufacturers sometimes buy parts
from other companies to brand as their own, which doesn't affect the
fit and function of the part
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Because of the extraordinary delay in RockAuto realizing that I was correct in my assertions all along, the part was sold to a 3rd party to repair and use and therefore cannot be returned A voucher for a portion of the refund price would be appreciated as a good will offer towards the frustration I endured in trying to settle this matter
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
This
customer ordered Tuesday, December
at
12:PM (not AM) and chose business day express shippingDuring
checkout, we show a “You should receive by” date that said to
expect the order December 5th
The order was delivered December 5th
at AM
Our
FAQ
page explains “orders
placed by
noon central time usually ship the same day but we cannot guarantee
that an order will ship the same day it is placed.” The
customer received the part and shipping service he paid for, so no
shipping costs will be refunded
We
found a previous order from this customer for the same part but no
problems were reportedIf that part was defective, he can set up his
return using the Order
Status and Returns link
As our Warranties
page explains, like other retailers of branded products, RockAuto
does not offer any product warranty of our own--we honor the warranty
provided by the manufacturer of the productWarranties offer only
replacement of the defective part with another part: no cash refunds
and
no reimbursement of labor costs, shipping costs or other
expensesSince the belt that failed was not available outside of the
kit, full kit replacement was the warranty option available from the
manufacturerAs a courtesy to our customers, we reimburse outbound
Ground shipping on replacement warranty parts, so this customer is
only responsible for return shipping (for which we also offer a
reduced cost label on our FedEx account via our Order
Status and Returns page)We can provide a full refund of the
warranty replacement order upon returnThe customer can use the
return instructions emailed to him for returnNo additional
compensation beyond part replacement and outbound shipping on the new
order will be provided
Our site offers live product
availability and pricingAt the time the customer ordered, the
rotors he purchased were available for $each and advertised as
such onlineHe purchased two rotors at this price, so we charged him
$for the two parts
After his order was
placed,
shipped, and received, the customer saw that we now offer those
rotors at a lower price and requested a price adjustmentWe
explained we can not retroactively offer a price adjustment, since
the price paid when he checked out online reflected the cost we could
source the parts at that timeNow, we can source them for less and
thus can offer them for lessThe customer is welcome to return the
rotors he has for a part cost refund and purchase them again at the
lower price, but all shipping costs will be his responsibilityNo
price adjustment will be provided
As
our Help
page
explains,
shipping charges are not refundable unless the return
is due to our mistakeIf a part is not wanted, we don't mind taking
it back but we can't recover the shipping costThis same page also
explains that manufacturers sometimes buy parts from other companies
to
save the cost of tooling and/or to supplement inventory between
production runsThey sometimes sell the same parts under different
brandsAs a retailer, we have no control over those decisionsIf
the part you received is in Company A's box, we bought it from A, we
paid A's price for it, it meets A's specifications and it is covered
by A's warrantyIf you choose to return it because you disagree with
Company A's aesthetic or make-versus-buy decisions, shipping is not
refundable and, if you re-order it, you probably will receive the
same item (unless Company A made another design or sourcing change in
the meantime)No shipping costs will be refunded by RockAuto for
this order
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10526126, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is a classic Uniform Commercial Code (UCC 2) breach of contract issue. They should not have accepted the offer in their merchants memo (see below), if they did not want to be bound. As apparent from the memo there is nothing to state that the contract is not binding until ......If they were unsure whether sufficient quantities were on hand they should have not accepted the offer Once they accepted the offer their were bound under contract law and I relied on their merchants memo to indicate that they fully intended to perform.In response I did not cancel the order they did. They are the breaching party and I have never agreed to absolve them for their breach of contractIn response to their; we are not responsible for the failure of a third party legally fails because they are acting as the agent of the third party when they accepted the offer and they are liable to me because I am in direct privity of contract with RockAuto. Their argument is that they made a mistake by not having the product on hand when they stated they had one on hand. I had no idea what actual quantity RockAuto or third party had on hand when I made the offer to purchase. Under the law this is known as unilateral mistake. This argument fails because under the UCC unilateral mistake is not an excuse. Even if they argue that they don't have the product and cannot deliver is an invalid excuse because the UCC requires the breaching party to go into the market and purchase the product at their cost RockAuto's response based upon their "facts page" stating that wholesaler items cannot be replaced with regular inventory policy does not absolve them of the contractual liability when they accepted the offer. UCC-2 requires the breaching party to compensate the innocent party for reasonable damages and does not provide unavailability as a valid excuse. Accordingly, RockAuto is liable and is required to compensate me from reasonable and expected damages. The UCC does not allow a seller to indiscreetly make contracts and then say too bad so sad we are not going to deliver.
RockAuto Order Confirmation
Order ***
Wednesday, March 4, 05:PM Central Time
Ship To:Bill To:
*** *** ***
*** *** *** *** ***
*** *** ** *** *** ** ***
United StatesUnited States
***
***
Part Number
Part TypePrice EACore EA
QuantityTotal
GMC JIMMY 4.3L V
STANDARD MOTOR PRODUCTSEGV(EGV541:P)EGR ValveWholesaler Closeout - Private Label Pkg- Day Warranty$ 63.99$ 0.001$
STANDARD MOTOR PRODUCTSVG57EGR Gasket$ 16.87$ 0.001$
Discount $ -
ShippingFirst Class Mail, Priority Mail$
Order Total $
American Express -$
Balance Due $
Your American Express will be charged when your order
shipsYour Card will be charged in US DollarsIf you live outside the
US, the amount appearing on your bank statement may vary due to bank
fees and conversion rates.When the last item on your order ships, we will send an email listing tracking numbers for all the items on the order
To CHECK ORDER STATUS, ARRANGE A RETURN or REPORT AN ORDER PROBLEMvisit http://www.rockauto.com/orderstatus
Please print this page as your receipt.If you
have other concerns about your order, please reply to this email with
the Order number above and as much detail as possible to help us assist
you (the part number, pictures which illustrate your concern, etc.)
Thanks again for buying your auto parts at RockAuto!
www.RockAuto.com [email protected]
###-###-####*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I know that Rock Auto personnel would not let me speak to a supervisor, absolutely, flat out refused. Poor customer service and they aren't telling the whole story. We will never order from Rock Auto again and will tell the people who referred us not to order from them eitherWe are very disappointed in Rock Auto's reply and their company and customer service
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
* ***
After further investigation, FedEx
reported that they were responsible for changing the delivery address
and delivered to an incorrect location without our knowledgeWe
apologize for any inconvenience caused by the carrier's mistakePer
the customer's request, he has been refunded in full for
this order
This
customer ordered a TYC Part # left
(driver's side) headlamp assembly as our part listing specifies, but
he reported that he needed the right (passenger's side) assemblyHe
also reported the style he received did not match what was on his
vehicle, so we're not sure why he ordered
this part when we show a
photo of the product in the part listingAs our Help
page explains, every part we sell may be returned within days
for a refund of the part price but shipping charges are not
refundable unless the return is due to our mistakeSince we shipped
what the customer ordered, no shipping charges will be refundedWe
apologize for any rudeness this customer experienced
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Selling auto parts is not like selling light bulbsAs I told RockAuto several times it is $of labor to "try out their parts"With a defect rate of 31%on these parts it is more than likely that I would have to take apart the engine for a third time - another $of labor to replace the defects in the defective lifters. Perhaps Rockauto does not have a calculator so let me do the math for them: of the replacement lifters will, on average, be defectiveSo more than likelyI will have to dissassemble the engine againWhen I contacted Rockauto via email (they refused to let me call them) they told me I was the only one out of that had any problems - apparently they are not reading the forums wherein a couple people that I saw right away had failures of these partsPerhaps ifRockauto started selling the real lifters made in Japan, not in China, they would not have these problemsI see no reason that Rockauto needs to profit from my misery and hard work - they know these parts are not high qualityOn average, when internal engine parts are sold people don't install them within dayssince it is a lot of workWhat good are replacements for such low quality parts? If I ever got them to work after taking the engine apart three times how long doyou think they will last - not very long - so I would have to take apart the engine for the fourth time to replace themCan Rockauto have just a little respect fortheir customers, what I am asking for is the right thing for them to doTo avoid these problems in the future Rockauto can sell better parts with a much lowerdefect rateAs it stands these parts are totally worthless, no one in their right mind would put these in their engine - as they knowThe measured clearance ofof lifters was to thousands of an inch after following the procedure to pump them up with oil and then driving the car for milesThe replacement Japanese lifters I bought worked perfectly using the same installation procedureI will be on vacation for a while at the end of this week so I may not be ableto respond right away
Regards,
*** ***
We're sorry this return wasn't handled
appropriatelyWe tried contacting the customer by phone to discuss
details further, but were unable to reach himRegardless,
considering the fitment issues he experienced and the likelihood that
necessary adapters were not included with his wiper we have
refunded
him in full for the order as requested (without requiring return)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
The part did not ship fridayIt was inputted friday & did not ship until mondayFull refund was received 01/14/ending my business with rock autoI will not reorder from rock autoThey should not be listed as a "better business" due to extremely poor customer service practices
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Box was not damaged when sent from FedEx Point of
Sale in *** **It is easy to see where the MD Warehouse damaged
the box when they opened it to check to see if the part was in the boxInstead
of cutting the tape someone within the MD warehouse ripped the box openAs for
stickers on the box, it is the same stickers on the ** box that Rock Auto
refundedAs for you allowing the additional days that was not for the wheel
hubs ordered that was for other parts that did not fit the specified vehicle
that Rock Auto stated online that they wouldThe MD Warehouse damaged the
return case in point
Regards,
*** ***
I can send a picture of the difference of the two parts they describeOne being the correct oneHas an outer rubber ring that actually sealsThe one that was sent to me has not an outer rubber sealThey do no wish to refund shipping due to sending a part that will not fit as it is described to fitThe part that I received is going into toyota brand transmissionCompletely originalUnless the part requires modificationWhich is the only way it would fit as intendedIt should also be stated in the description of the part. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First off I'd like to say I made a mistake Rock auto website doesn't not ask for a vin number after re checking there site , that was from another companys website I apolgise for that
Now that being said , Even with using the correct grommet to fit my bracket which I used , doesn't allow a square peg to fit a round hole And for you to say" We're not sure why the customer could'nt use this pump " After of your employee's agreed the parts are different by looking at pictures is beyond me I'm not saying the item on your site didn't match what I recieved , I'm saying that item didn't fit my car. I sent rock auto pics of what I had and what I ordered ,on 11/3/ *** agreed the parts were different and offered to email me a form to print to send the item back I also asked him if he could check to see if the other pumps listed would fit my vehicle, he said he would have someone check the warehouse and get back to me , well he did get back to me and said all the pumps listed have the same end as the one I ordered and that none of them would fit Which is a LIE ! because the airtex pump model number Ehas the shape I need to fit in my bracket ..Even when I called up to inquire why I didn't receive my shipping cost *** saw the email and the pics I included even she said the parts were different , now I don't know who is responding on Rock Auto's behalf, but someone over there isn't being truthful. and trying to resolve something when the other side isn't being truthful is pointless, the pictures I provided put it in plain site The $6.92 I would like to be reimbursed for isn't to much to ask for in this particular case , In the realm of buisness and customer it should have never gotten this far And for you to not honor that under customer service is a reason why your rating with the Revdex.com should be lowered .
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Customer submitted Revdex.com complaint about these two ordersMy reply: This customer placed two orders (one in December and one in March) for a INDMAR for a total of spark plugs ($each)He let us know he ordered the wrong size spark plugs despite our listing specifying the size, so he
doesn't need these partsThe customer claims he needs Autolite 104's, but this part number is not designed for the INDMAR so we're not sure what boat the customer hasRockAuto accepts returns within daysSince both orders were over days old by the time the customer requested a return, these are no longer returnable for refund
The ends of the fuel
pumps for this customer's Vega come in different styles
Regardless of how the ends look, they should fit as long as the
customer uses the appropriate included grommet that fits the base of
the fuel tank sending unit on the vehicleAlthough the end of his
old pump
looks different than what he ordered, we confirmed the part
he ordered should fit his vehicleWhat he received matched the photo
in our listing, so we sent what he orderedWe're not sure why the
customer couldn't use this pump, but we're confident our listing is
correct
Considering the
customer's inability to use the part despite our correct listing,
when the customer asked whether other brands we offered would fit we
explained we couldn't confirm they wouldSince we shipped what he
ordered and our catalog is correct but he could not use the part, we
offered to cover one way shipping as a courtesy to the customer and
provide a part cost refundThe customer returned the part at our
expense using a prepaid shipping label we provided and we refunded
him accordinglyNo further refund will be issued for a part that was
correctly listed and received
Our website does not
ask for an engine code or VIN information for this part, so we're not
sure what the customer is referring to
According to our return policy we accept returns
within days, and Mr*** asked us to accept a return outside of
that time period, so we let him know that we could not accept the
returnWe understand his concern that the Delphi part was marked
BoschWe explain in our FAQ that we
manufacturers sometimes buy parts
from other companies to brand as their own, which doesn't affect the
fit and function of the part
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Because of the extraordinary delay in RockAuto realizing that I was correct in my assertions all along, the part was sold to a 3rd party to repair and use and therefore cannot be returned A voucher for a portion of the refund price would be appreciated as a good will offer towards the frustration I endured in trying to settle this matter
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
This
customer ordered Tuesday, December
at
12:PM (not AM) and chose business day express shippingDuring
checkout, we show a “You should receive by” date that said to
expect the order December 5th
The order was delivered December 5th
at AM
Our
FAQ
page explains “orders
placed by
noon central time usually ship the same day but we cannot guarantee
that an order will ship the same day it is placed.” The
customer received the part and shipping service he paid for, so no
shipping costs will be refunded
We
found a previous order from this customer for the same part but no
problems were reportedIf that part was defective, he can set up his
return using the Order
Status and Returns link
As our Warranties
page explains, like other retailers of branded products, RockAuto
does not offer any product warranty of our own--we honor the warranty
provided by the manufacturer of the productWarranties offer only
replacement of the defective part with another part: no cash refunds
and
no reimbursement of labor costs, shipping costs or other
expensesSince the belt that failed was not available outside of the
kit, full kit replacement was the warranty option available from the
manufacturerAs a courtesy to our customers, we reimburse outbound
Ground shipping on replacement warranty parts, so this customer is
only responsible for return shipping (for which we also offer a
reduced cost label on our FedEx account via our Order
Status and Returns page)We can provide a full refund of the
warranty replacement order upon returnThe customer can use the
return instructions emailed to him for returnNo additional
compensation beyond part replacement and outbound shipping on the new
order will be provided
Our site offers live product
availability and pricingAt the time the customer ordered, the
rotors he purchased were available for $each and advertised as
such onlineHe purchased two rotors at this price, so we charged him
$for the two parts
After his order was
placed,
shipped, and received, the customer saw that we now offer those
rotors at a lower price and requested a price adjustmentWe
explained we can not retroactively offer a price adjustment, since
the price paid when he checked out online reflected the cost we could
source the parts at that timeNow, we can source them for less and
thus can offer them for lessThe customer is welcome to return the
rotors he has for a part cost refund and purchase them again at the
lower price, but all shipping costs will be his responsibilityNo
price adjustment will be provided
As
our Help
page
explains,
shipping charges are not refundable unless the return
is due to our mistakeIf a part is not wanted, we don't mind taking
it back but we can't recover the shipping costThis same page also
explains that manufacturers sometimes buy parts from other companies
to
save the cost of tooling and/or to supplement inventory between
production runsThey sometimes sell the same parts under different
brandsAs a retailer, we have no control over those decisionsIf
the part you received is in Company A's box, we bought it from A, we
paid A's price for it, it meets A's specifications and it is covered
by A's warrantyIf you choose to return it because you disagree with
Company A's aesthetic or make-versus-buy decisions, shipping is not
refundable and, if you re-order it, you probably will receive the
same item (unless Company A made another design or sourcing change in
the meantime)No shipping costs will be refunded by RockAuto for
this order
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10526126, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is a classic Uniform Commercial Code (UCC 2) breach of contract issue. They should not have accepted the offer in their merchants memo (see below), if they did not want to be bound. As apparent from the memo there is nothing to state that the contract is not binding until ......If they were unsure whether sufficient quantities were on hand they should have not accepted the offer Once they accepted the offer their were bound under contract law and I relied on their merchants memo to indicate that they fully intended to perform.In response I did not cancel the order they did. They are the breaching party and I have never agreed to absolve them for their breach of contractIn response to their; we are not responsible for the failure of a third party legally fails because they are acting as the agent of the third party when they accepted the offer and they are liable to me because I am in direct privity of contract with RockAuto. Their argument is that they made a mistake by not having the product on hand when they stated they had one on hand. I had no idea what actual quantity RockAuto or third party had on hand when I made the offer to purchase. Under the law this is known as unilateral mistake. This argument fails because under the UCC unilateral mistake is not an excuse. Even if they argue that they don't have the product and cannot deliver is an invalid excuse because the UCC requires the breaching party to go into the market and purchase the product at their cost RockAuto's response based upon their "facts page" stating that wholesaler items cannot be replaced with regular inventory policy does not absolve them of the contractual liability when they accepted the offer. UCC-2 requires the breaching party to compensate the innocent party for reasonable damages and does not provide unavailability as a valid excuse. Accordingly, RockAuto is liable and is required to compensate me from reasonable and expected damages. The UCC does not allow a seller to indiscreetly make contracts and then say too bad so sad we are not going to deliver.
RockAuto Order Confirmation
Order ***
Wednesday, March 4, 05:PM Central Time
Ship To:Bill To:
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United StatesUnited States
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Part Number
Part TypePrice EACore EA
QuantityTotal
GMC JIMMY 4.3L V
STANDARD MOTOR PRODUCTSEGV(EGV541:P)EGR ValveWholesaler Closeout - Private Label Pkg- Day Warranty$ 63.99$ 0.001$
STANDARD MOTOR PRODUCTSVG57EGR Gasket$ 16.87$ 0.001$
Discount $ -
ShippingFirst Class Mail, Priority Mail$
Order Total $
American Express -$
Balance Due $
Your American Express will be charged when your order
shipsYour Card will be charged in US DollarsIf you live outside the
US, the amount appearing on your bank statement may vary due to bank
fees and conversion rates.When the last item on your order ships, we will send an email listing tracking numbers for all the items on the order
To CHECK ORDER STATUS, ARRANGE A RETURN or REPORT AN ORDER PROBLEMvisit http://www.rockauto.com/orderstatus
Please print this page as your receipt.If you
have other concerns about your order, please reply to this email with
the Order number above and as much detail as possible to help us assist
you (the part number, pictures which illustrate your concern, etc.)
Thanks again for buying your auto parts at RockAuto!
www.RockAuto.com
[email protected]
###-###-####*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I know that Rock Auto personnel would not let me speak to a supervisor, absolutely, flat out refused. Poor customer service and they aren't telling the whole story. We will never order from Rock Auto again and will tell the people who referred us not to order from them eitherWe are very disappointed in Rock Auto's reply and their company and customer service
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
* ***
After further investigation, FedEx
reported that they were responsible for changing the delivery address
and delivered to an incorrect location without our knowledgeWe
apologize for any inconvenience caused by the carrier's mistakePer
the customer's request, he has been refunded in full for
this order
This
customer ordered a TYC Part # left
(driver's side) headlamp assembly as our part listing specifies, but
he reported that he needed the right (passenger's side) assemblyHe
also reported the style he received did not match what was on his
vehicle, so we're not sure why he ordered
this part when we show a
photo of the product in the part listingAs our Help
page explains, every part we sell may be returned within days
for a refund of the part price but shipping charges are not
refundable unless the return is due to our mistakeSince we shipped
what the customer ordered, no shipping charges will be refundedWe
apologize for any rudeness this customer experienced