Handy Technologies, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
[redacted]
[redacted]...

[redacted]
[redacted]
[redacted]
[redacted] Hello,
 
I was finally able to reach a person at Handy.com, who reimbursed my credit card. This complaint can be closed out.
 
FYI the support person says that they are aware of all the complaints, and that there are flaws on their website that are causing these issues. I don't find it excusable, but at least its good to know they're trying to resolve the problems at the core.
 
Please confirm receipt of this email. Thanks,
 
[redacted]
Sincerely,
[redacted]

Hi [redacted],
 
We sincerely apologize for any added inconvenience or frustration getting this matter resolved. We also apologize for the professional not showing up to your scheduled booking. Since you've disputed the charge we're unable to process the refund for you until the...

process has been completed. We'll follow up with the previous agent who assisted you previously. If you need further assistance feel free to contact us using our help center [redacted]. 
Best,
 
Dinis

I'm sorry to hear about this issue and do apologize for any inconvenience caused. When you request a professional it is up to the professional to accept that request. They can also accept a request and at the last minute remove themselves from the booking. Once they've removed themselves the booking...

is opened up for other professionals to view and accept. We do not assign any professionals to your booking. Our professionals are independent contractors that create and manage their own schedules. We also have a cancellation policy. If you cancel a booking within 24 hours of the scheduled date and time you will be charged a cancellation fee. As a courtesy we've refunded the cancellation fee to your card. You can expect to receive it in 3 to 5 business days. If you need further assistance feel free to reach out to us using our help center [redacted]. Best,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After I bought the products from their partner site : [redacted]  - I was sent two texts from Handy telling me the jobs that I signed up for were cancelled "Please do not go to the job site. THIS COMPANY WANTS PEOPLE TO BUY FROM THEIR PARTNER AFFILIATE "[redacted] -  NEVER HAD ANY HOUSEKEEPING POSITIONS. THEY DID A BAIT AND SWITCH TO ME AND TO OTHERS. I DID NOT CANCEL THE APPOINTMENTS THEY CANCELLED THE APPOINTMENTS AFTER THEY RECEIVED MY MONEY FROM BUYING THEIR PRODUCTS.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted], We're sorry for the inconvenience trying to cancel your cleaning plan. We've cancelled your cleaning plan at this time along with all future bookings. We've refunded your card for $94. You can expect to receive it in 3 to 5 business days. Just a reminder, you can cancel your cleaning...

plan anytime directly in your Account page. If you need further assistance, please visit our help center [redacted].  Best, [email protected]@[email protected]

Hello,
My apologies that the professional never showed up to your appointment. Please reach out to [redacted] so that we can properly evaluate the situation for you and issue a refund.

Hi [redacted], We apologize for any inconvenience or confusion with your service. You initially signed up for a cleaning plan on May **, 2015 that repeats every 4 weeks. We do see you've been canceling individual bookings but did not cancel your cleaning plan until November **, 2015. The...

$217 charge came from a booking that was scheduled for November **, 2015. We've canceled that booking and refunded your card for $217 at this time. You can expect to receive it in 3 to 5 business days. If you need further assistance please visit our help center [redacted].  Best, Dinis

Hi [redacted],
We apologize for the inconvenience and any frustration caused by this issue. We've refunded your card for $40 at this time. You'll receive it in 3 to 5 business days. You also have $40 in credit in your Handy account that will be automatically applied towards any future booking...

with us. If you need further assistance please visit our help center [redacted].  
Best,
 
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseThis is only one of the very much situations that I have physical proof of. Now that handy is aware that Revdex.com is involved they're trying to just throw everyone money to shut us up. No! Just yesterday I was accused of a no show! I have proof! Then this morning they say I wasn't. The policy, changes every week. Revdex.com please look at and in their app from a pros perspective I can proof every perk and stitch they intentionally set up just a few days ago! Look at the reviews online! Handy steals and accuses people to cover up their stealing. I have witnesses and also know team members who are going to the law and Revdex.com as well. I would physically want to show all of my things to someone. Addressing one bity situation will not cut it because this has to stop with this Handy company and I will go as far as getting a lawyer, and talking the news about this company and how I tried handling them first with the Revdex.com in NY 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],So sorry to hear about the poor experience you've had trying to cancel your service. I apologize for any inconvenience caused. Checking your account you were refunded $58 on July [redacted] and July [redacted]. Typically you'll receive these refunds within 3 to 5 business days from the date they...

were issued. We've also already canceled all future bookings and deactivated the recurring cycle on your account. Best,Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi there, The refund for $87 has been processed and should post to your account in 2-3 business days. If there is anything else we could do, please let us know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
  Nice.  I never signed up for a recurring appointment intentionally at all so if you sent reminder messages that wouldn't be adequate and besides I didn't get them. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted], We're very sorry to hear about this and apologize for any added inconvenience or frustration during this process. We've refunded the charges of $75, $15, and $12 to your card at this time. You can expect to receive it in 3 to 5 business days. We've also reached out to someone...

regarding your claim. You can expect to receive a response via email as soon as possible. If you need to contact us regarding your claim, please send an email to [redacted].  Best, Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
You have now cancelled all my bookings and blocked my account? What is the reason? Please refund the $27 to my credit card!
 
[redacted]

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], We apologize for the inconvenience caused by this and for any added frustration. Checking your account we do see that you canceled a booking 43 minutes before a booking was set to begin. Per our cancellation policy the charge for your July [redacted] booking is non refundable. We send 7...

day reminder emails and secondary 24 hour reminder emails for all upcoming bookings. This gives you ample time to cancel any unwanted bookings directly in your bookings page and avoid additional fees. If you need further assistance you can visit our help center Handy.com/help. Best, Dinis

Hi [redacted], We sincerely apologize for the inconvenience and frustration this has caused you. We've canceled all future bookings and deactivated the recurring cycle on your account. We've refunded your card at this time. You'll receive it in 3 to 5 business days. As requested we've deactivated...

your account as well. If you're signed in on any devices please sign out to complete the process. If you need further assistance please visit our help center [redacted].  Best, Dinis

We understand that there was some confusion here on how to cancel recurring bookings and we would be more than happy to refund that $25 charge. The charge will appear on [redacted]'s statement in 2-3 business days.