Handy Technologies, Inc.

They just sent me a letter saying that I have a $85 credit with them and give me no way to call them or to even email them. I have three choice offered in the letter: 1. AIO a, an active customer; please allow credits to be available for future use to purchase services; which I don't know how to do since I can't call or email them. 2. "This obligation has been satisfied. I/we nearby release my/our interest in this property"; really give this for profit company $85 out of the goodness of my heart, they aren't a charity. or 3. "I have not used this credits and no longer have an account, please reissue a replacement check."; what does this option mean exactly. Who do they intend to send a "replacement" check to? I don't remember getting the first check so what is this about" They tell me "If we do not receive a affirmative written response by mail or fax from you before August 16, 2019 the law requires us to report and remit this property no later than October 31, 2019 to the state of Washington, to whom all further claims must be directed." I am not clear what this means. and again I can't call or email this company.

Hi ***, We sincerely apologize for the inconvenience and frustration causedWe certainly realize having a booking rescheduled at the last minute can be a frustrating experienceYour booking was rescheduled in order to be filledThis was mainly due to professional availability along
with high demand for our services in your areaWe've gone ahead and refunded $to your card at this timeYou can expect to receive it in to business daysWe've also added additional credit to your Handy account for the inconvenienceIf you need further assistance please visit our help center at ***. Best, Dinis

Hi ***,
We have refunded you for the service and my apologies about the hassleOur management team has evaluated the situation and we cannot find record where any agent promised to pay for supplies purchased during this appointmentOur policy states that the professional is responsible for purchasing and providing the supplies for the appointment

We've checked the account and see that you have been refunded $to your card on July ***You can expect to receive it in to business daysYou also have $in credit in your Handy accountYou can use this credit towards any future bookings with usIf you want to delete your account we can
do so and remove the creditsJust let us know using our help center at ***Sorry for any inconvenience caused by this. Best,***

We have refunded this $to the customers cardIt will process in 2-business days

Hi ***,
We apologize for the inconvenience with the last minute rescheduling of your booking with usWe realize this can be a huge inconvenienceChecking your account we do see a booking was completed on October *** and additional credit was added to your Handy account for
the inconvenienceIf you need further assistance feel free to contact us using our help center ***.
Best,
Dinis

Revdex.com:At this time, my complaint, ID *** regarding Handy has been resolved
Handy contacted me directly
Sincerely,*** ***

TerribleRescheduled twiceCan't reach customer service
I am calling *** to have them block the charge
***

Hi ***,We're sorry for any inconvenience causedChecking your account we do see that you signed up for service on July *** for a July *** bookingEvery weeks was the frequency chosenWe see you contact us to move your August *** booking to September *** due to you being out of townPer our
cancellation policy since you canceled your September *** booking within hours of the scheduled date and time the $fee is nonrefundableYou can cancel your service anytime directly in your profile pageYou can also cancel any unwanted bookings directly in your bookings pageIf you need further assistance please visit our help center ***. Best, Dinis

** ***,We've checked your account and see you called us on August *** to cancel your serviceWe've also requested for your credit card information to be removedThis typically takes to business days to completeJust a reminder you can cancel your service anytime using our help
center ***. Best,Dinis

Hi ***,
We apologize for any inconvenience or confusion with your serviceYou initially signed up for a cleaning plan on May **, that repeats every weeksWe do see you've been canceling individual bookings but did not cancel your cleaning plan until
November **, The $charge came from a booking that was scheduled for November **, We've canceled that booking and refunded your card for $at this timeYou can expect to receive it in to business daysIf you need further assistance please visit our help center ***.
Best,
Dinis

Hi ***, We understand your frustration and are truly sorry that your service was not cancelled upon initial requestIf you need further assistance feel free to contact us using our help center ***. Best, Dinis

The account linked to *** ***, under the name *** ***, has not had any charges processed to the card on file, ending in 9586.
In reviewing *** ***'s emails with our CX team, she CC'd the email address: *** ** *** has two accounts in our system, neither of which match the email *** *** CC'd His accounts are under the following emails: ***, and *** ***'s account, under the @gmail address is the account with the charges referenced in *** ***'s complaint *** *** enrolled in a biweekly recurring subscription on October **, when he scheduled his October ** cleaning using *** ***'s referral code This promotion was redeemable only for recurring services.
*** *** was refunded for his October ** cleaning on October ** after reports of quality of service issues *** *** did not cancel his subscription and was billed $for the following dates -- November *, November **, December *, and December ** *** *** was refunded for the most recent charge processed on December **, this refund was issued on January to the card on file, ending in ***.
The other charges on this account have been disputed (for the November *, November **, and December dates) When charges are disputed, Handy no longer decides whether or not the refunds will be issued, the decision is made by *** ***/*** ***'s bank The bank has up to days to respond to *** ***/*** *** with their resolution.
The credit card information attached to this account has been removed from our third party, secure, payments processor The last digits will remain on file for record of previous charges

Hi ***, We apologize for the inconvenience and frustration with this billing issueChecking your account we've refunded your card for the $that was charged today October 20thYou'll receive it in to business daysIf you need further assistance you can contact us using our help
center Handy.com/help. Best, Dinis

After reviewing the customer's appointment and confirming with the professional we've refunded the customer for the full cost of the booking. Best,***

Hi ***, We're very sorry to hear about these issue and do apologize for any inconvenience or frustration trying to get them resolvedChecking your account we do see you reached out to us on Yelp as well regarding thisYour service has been canceledWe've also removed your credit
card informationWe appreciate your feedback regarding your experience with usWe'll be sure to pass this alongWe're always working to improve the customer experience. Best, Dinis

Hello, we have refunded the $that were in credits on this customer's accountWe apologize for the delay, and this refund will process in 2-business days

Hi ***,Sorry for the inconvenience this has caused youWe've removed your email address from all email lists at this timeYou will no longer receive future emailsIf by any chance you receive an email in the near future you can ignore itIf you need further assistance, please visit our
help center Handy.com/help. Best,Dinis

Yes thank you, yesterday night the returned my withhold

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This company makes it impossible for anyone with security issues on their credit card to make alternate payment arrangementsMy bank advised me to no longer leave credit card information on websites that I don't trust - and this one I certainly DO NOT TRUST. I have yet to speak to an actual supervisor or anyone in charge of this serviceI have only reached call centers with people reading from scripts.I will continue to try and resolve this another way than giving over my credit card information on their website
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***