Handy Technologies, Inc.

Review: I booked a cleaning service. The first attempt to service, the woman was thirty minutes late and then had to leave after 1.5 hours (I scheduled a three hour cleaning). I rescheduled the cleaning and received a confirmation for the new appointment for 7am. The night before, I received at email at 830pm canceling the appointment. I check my email at work, at 8am, so I waited until 730am for the cleaning person to show up, not realizing the appointment had been canceled via late night email. I rescheduled the appointment and the same thing happened again. Luckily this time I checked my email at 10pm. The company completely inconvenienced me and I do not want this to happen to others.Desired Settlement: Instead of a late night template email canceling the appointment, a personal phone call would be great, as well as giving the customer the next available appointment to reschedule. A 24 hour cancellation policy should be in place, so that the customer has 24 hours to find another company to clean if Handybook is going to cancel.

Business

Response:

Hello,

My apologies that the first professional acted inappropriately, arrived late and left early. We do not condone that behavior by any professional on our platform. Please reach out to us [redacted] with any issue so that we may take care of this for you. We will work hard to accommodate your request and I apologize that you were cancelled on.

Review: Most recently, after Handy confirmed three times verbally on a call in to customer support that my bookings with them were canceled, they did not in fact cancel them and charged me for a booking two months later. In trying to dispute the charge, Handy has shut down their phone number for customer support and presented an unreasonable barrier to communicate with them. Questions with their online support appear to be replied to by a computer program posing as real people since they cannot provide even basic answers to simple questions.

this is not the first time I have had problems with Handy. They built their product in such a way that they Opted you In to recurring bookings for cleaning services without making that clear. To make a booking only for one time, you then would have to spend 2 hours tracking down their phone number and calling in to change the booking not recurring. They never provide written confirmation of such changes, even when requested to.Desired Settlement: To start I want a refund for the last booking. I would like some compensation for all the time and effort they have required me to go through for a very simple request. And finally, on principal I am appalled at handy's behavior. They are either grossly negligent or intentionally misleading. I think they are practicing unethical business practices and need to be reformed.

Business

Response:

Hi R[redacted], We'd love to assist you with this and apologize for any inconvenience caused. Unfortunately we are unable to locate your account under the name, phone number, and email address provided. Can you double check your account information in your profile page and let us know what email address is listed in your account? This will help us track down your account in the system. Unfortunately we're unable to find an account by physical address. Best, Dinis

Review: The Handy service worker did not provide the services asked for. She was also late and still there after the time she should have left. She only cleaned 2 of the 4 rooms she was supposed to clean and behaved in an unprofessional way when I asked her why they were not cleaned. There is no way to contact this company. I wrote 4 different complaints through their app and website. I've tried to cancel my recurring services and it keeps telling me I will receive an email with instructions. I have not received anything. I became more afraid after reading unbelievably terrible reviews about the company. I called my bank and had to pay for a stop payment for any recurring charges they may try to charge me for.Desired Settlement: I would like a refund and to get out of my recurring service arrangement.

Business

Response:

Hi [redacted], We're very sorry to hear about this and sincerely apologize for any inconvenience caused. Checking your account you have been responded to regarding this via email. All of your future bookings have been canceled and your cleaning plan has been deactivated. You've also been refunded a total of $43. You'll receive it in 3 to 5 business days. If you need further assistance please visit our help center [redacted]. Best, Dinis

Review: No show 4 times in a row!!!!!!!!!!!!!!!!1 THEY STILL CHARGE AND THERE IS NO WAY TO CONTACT - IMPOSSIBLE TO CONTACT THEM!!!!!!!!!!!!!!!!!Desired Settlement: I want a refund for the 4 missed cleanings plus interest!!!

Business

Response:

Hi [redacted], We're so sorry to hear about this and apologize for the inconvenience and frustration. Checking your account we do not see a booking that was missed 4 times. We see one booking that was scheduled for October **, 2015. Do you have another account with us? If so, please let us know the email address associated with the account. Best, Dinis

Review: We attempted to use Handy Cleaning Services through [redacted] and we were scheduled, but they never came to perform the house cleaning service. They billed my credit card and never even called me. When I did get in touch with them they said they would refund the money, but never did. We tried to reschedule and again were stood up.Desired Settlement: In addition to getting my card credited for services not rendered, I would like to keep them from ripping off anyone else. Their website is a scam without any contact information at all (handy.com). After this happening twice, we believe this company to be a fraud.

Business

Response:

Thank you for reaching out. We would like to get this resolved ASAP, however we do not have an account under the name, email, or phone number provided. Once we get this information we can move forward.

Review: I signed up for a one time cleaning w/ handy but they enrolled me into a frequent cleaning plan. It very hard to cancel an appointment w/ them. The cleaning person showed up for the 2nd appointment in the plan and I felt obligated to let her clean my place since Handy will charge my cc anyways.

The resolution that I want is for them to cancel my account and refund me for the 2nd cleaning. I am unhappy w/ their services.Desired Settlement: 1 - cancel my account

2- remove my cc from their system. There is no option for me to do this.

3- refund me for the 2nd cleaning I am unhappy w/ their services.

Business

Response:

The recurring set up was first placed on your account on November ** when you scheduled your December * booking with the coupon REFERRAL_US, which was redeemable only for recurring services. At this time, you selected a monthly recurring set up. The recurring set up was not disabled, and continued to generate bookings. The booking from January * was the second generated cleaning on this plan. The cleaning plan has since been disabled, there are no cleanings confirmed for future dates, nor will any be generated automatically. Additionally, the $58 charge was refunded to you yesterday, January *, and will post back in 3-5 business days. I've also had your credit card information removed from our third party, secure, payments processor. Please advise that the last four digits of your card will remain on file for proof of previous purchases.

Review: I called the customer service line and spoke with a representative over a month a go to refund my $58 for a cancelled booking (which was well before the 24 hour grace period). The representative informed me that my credit card would be refunded within 5 business days. It was not and still has not been refunded - it now appears as "credit" to a future booking which should not be the case. I also asked the representative to cancel all future bookings which the representative assured me had been done. It was not and I received an email today saying my cleaning professional would be arriving at 10am tomorrow. There is now no contact information for this company and everything must be done thru the application. Therefore I had to cancel the booking for tomorrow (which should not have been in place) and they are now charging me $15 because it is less than 24 hours away.Desired Settlement: I should be refunded $73 ($15 cancellation fee + $58 credit that should have been refunded over a month ago).

Business

Response:

Hi [redacted], We apologize for the inconvenience this has caused you. All future bookings have been canceled and the recurring cycle on your account has been deactivated. We've refunded your card for both the $58 and $15 charges. You'll receive it in 3 to 5 business days. If you need further assistance with anything please visit our help center at [redacted]. Best, Dinis

Review: Signed up for what appeared for one cleaning service with an option to do bi monthly cleanings. Second appointment never booked never clarified. Got a text at 739 am this morning saying cleaner on the way. I did not know that was going to happen, I was at work no key to let them in. No phone number to call to cancel, had to cancel via email. Contacted the company asked for refund as it was not clear to me that I was going to be charged for another cleaning today. Handy responded back saying that I canceled within two hours of my appointment and therefore money is not refundable. However I was not aware I was on automatic pay and biweekly cleanings. Only knew because of the text at 739 for an appointment at 930, never put this appointment in or scheduled. And handy did not make clear when I made an appointment two weeks earlier for 930 that this time and day in two weeks they would send someone else and charge me.Desired Settlement: That they refund all my money for today's canceled cleaning appointment and clarify on their website what you ate signing up for.

Business

Response:

Hi [redacted], We're very sorry for the inconvenience and frustration caused by this. Checking your account we do see you canceled a booking on October [redacted] within 2 hours of the scheduled date and time. Per our cancellation policy the charge is nonrefundable. We send 7 day reminder emails and secondary 24 hr reminder emails for all upcoming bookings. This gives you ample time to cancel an unwanted bookings and avoid additional fees. If you need further assistance feel free to contact using our help center [redacted]. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Nice. I never signed up for a recurring appointment intentionally at all so if you sent reminder messages that wouldn't be adequate and besides I didn't get them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted], As a one time courtesy we've refunded your card for the $94 that was charged. You'll receive it in 3 to 5 business days. Just a reminder, all reminder emails that are sent for upcoming booking are courtesy emails and not required. You can always keep track of your bookings directly in your bookings page. Best, Dinis

Review: I have been trying to reach someone by phone at HANDY to get a pending visit cancelled. The phone just loops me in a recorder line with music and a customer person never answers. This business seems very unprofessional and a scam. I had to cancel my credit card just to take control of cancellation on my part. However they still have me scheduled and likely will try to charge my card. I do not want to deal any further with this so called business. It seems like it is impossible to cancel with this company. This is messed up.

If you want more details ---call me.Desired Settlement: ASAP --- To have them get me out of PENDING and them to loose my number and delete any of my contact and financial info. And never to do business with them.

Business

Response:

Hi [redacted], We're very sorry for the inconvenience and frustration caused. Your service has been canceled with us. We've also deactivated your account. If you're signed in on any devices please sign out to complete the process. We've also requested for your credit card information to be removed from the system. This typically takes 1 to 2 business days. If you need further assistance you can contact us using our help center [redacted]. Best, Dinis

Review: My girlfriend and I used Handy to clean our apartment prior to us moving out. Immediately following the service, which we were very pleased with, my girlfriend went onto the website in an attempt to cancel any future services or charges. She cancelled all of the appointments that the company had already automatically scheduled for us without asking us, and changed the settings so that when we wanted a cleaning in the future it had to be scheduled by us. At this same time she attempted to remove the credit card that was being associated with our online account, there is no way on the website for her to do this though so she left it. When she exited the website she assumed that there would be no more appointments scheduled without our choosing so, and even though the credit card was still associated there wouldn't be any new charges without our approval.

Now, nearly two months later, my girlfriend received a text message telling her that our appointment was in two hours for another cleaning. She immediately called the company and was informed you could not cancel within two hours and there would be no refund. After several minutes of complaining she was finally able to cancel the appointment but they still refused to provide a refund. Then when we told them we would just have the service come and then tell them we weren't satisfied so we could get a refund, they claimed to be unable to reschedule any appointments. In the end they refused to provide the service paid for or provide a refund. We talked to Marcus (customer service employee, cancelled the appointment), then to his floor supervisor Tiara (who told us that there would be no refund and they couldn't reschedule the appointment so we could demand out money back) she was the last person we were allowed to talk to, but were told her supervisor is Kimberly and we weren't allowed to talk to her.

Along with this horrible phone experience the experience with the website has been nearly as bad. There is no way on the website to remove your profile, you can change your information to make yourself less identifiable but it cannot be removed at our own discretion. There is also no way to remove your credit card that is associated with the websiteDesired Settlement: Refund of the $60 that has been charged, removal of our account from the website, an apology from the company and a reformation of their policy page to reflect the lack of a money back guarantee or that there is no cancellation period. ([redacted])

Business

Response:

Hi there,Unfortunately we cannot locate your account to research this for you with the information provided. Please let us know the name on the account, email address that was used and the phone number as well. Best,Dinis

Review: I hired movers from Handy to help me move. A few hours before the scheduled time, I realized I was running late and texted both movers to ask if a new time works. They both confirmed the new time. Upon arrival, when I tried to contact both movers, both phones were disconnected and I couldn't find either of them. Handy refused to give me a refund even though I got no help and is saying because I cancelled the reservation within 2 hours of the appointment. The thing is, I notified the movers to schedule a new time 4 hours before the reservation and I have a verbal "okay" from both of them. Then, I never cancelled, the movers just didn't show up and they are saying I cancelled.Desired Settlement: I believe that I didn't get the service I paid for, and instead got scammed by the company. The movers I hired didn't show up and they cancelled on me without prior warning. I demand a full refund and an apology for the experience. I ended up unloading a 10 footer full of large furniture alone up a 3 story walk up in the rain.

Business

Response:

Hello there, we took a look at this complaint and we can see that the movers waited outside of the customer's home for over an hour after the customer reported they would be late. They still did not show and were forced to leave. At this time we are not going to be able to process a refund.

Review: Hired for 1 house cleaning for mid-December. Has continued to send person and charge my credit card in January and February even though I have turned service person away, and have telephoned, sent emails, responded to their text and tried to log in on web site at least 6 times, with account blocked every time. I have never received ANY response.Desired Settlement: CANCEL all services and refund all charges on my credit card since 12/**/15

Business

Response:

Hi [redacted],Sincere apologies for any inconvenience caused. When you placed your original order on November **, you selected a cleaning plan that repeated every 4 weeks. We do give you the option to cancel individual bookings in your bookings page and to cancel your cleaning plan in your account page. We've cancelled your cleaning plan and refunded your card for a total of $114. You can expect to receive it in 3 to 5 business days. If you need further assistance, please visit [redacted]. Best,Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Handy scheduled and charged me for a cleaning without my knowledge. I had cancelled their recurring service but they restarted it without my knowledge and are now not responding to my inquires.Desired Settlement: Refund $58

Business

Response:

Hi [redacted],We apologize for the inconvenience and frustration caused. All future bookings have been canceled and your cleaning plan has been deactivated. We've refunded your card at this time for $58. You can expect to receive it in 3 to 5 business days. If you need further assistance please visit our help center at [redacted]. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,