Handy Technologies, Inc.

Hi [redacted],
 
We're sorry for any inconvenience trying to cancel your service with us. You can cancel your service anytime directly in your profile page. We've refunded your card for both the $58 & $15 charges at this time. You'll receive it in 3 to 5 business days. If you...

need further assistance please visit our help center [redacted].  
Best,
 
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Handy is possibly the most horrific service I've ever engaged with.
- The cleaning provided is pathetic and at best inconsistent (I did have one good cleaner but they make it cumbersome to request the same cleaner. Probably for fear that you'll stop using the app once you find someone good)
- they make it almost impossible to cancel your subscription (cancel buttons link to dead urls, or prompt you to contact customer service... Without having any customer service)
- appointments are scheduled (and spontaneously rescheduled!) automatically with no confirmation, often resulting in angry cleaners showing up at your house on a random weekday afternoon... While you're at work.
- and yet they continue to charge cancelation fees and "customer no-show" penalties
- all I want to do is shut it off... And CAN'T

Hi [redacted],
 
We apologize for the inconvenience caused. We've gone ahead and refunded your card for $15 at this time. You'll receive it in 3 to 5 business days. If you need further assistance please visit our help center...

[redacted].  
Best,
 
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me. The refund has not posted to my bank account yet but I will wait the 2-3 days I was told.
Sincerely,
[redacted]

Hi [redacted],Sincere apologies for any inconvenience caused. When you placed your original order on November **, you selected a cleaning plan that repeated every 4 weeks. We do give you the option to cancel individual bookings in your bookings page and to cancel your cleaning plan in your...

account page. We've cancelled your cleaning plan and refunded your card for a total of $114. You can expect to receive it in 3 to 5 business days. If you need further assistance, please visit [redacted]. Best,Dinis

[redacted] has been refunded in full, $87, and has had his cleaning plan cancelled without an early cancellation fee. He may confirm this from the bookings page of his account.

Hi [redacted],
 
We're so sorry to hear you had trouble canceling your cleaning plan with us and apologize for the inconvenience caused. All future bookings have been canceled and the cleaning plan on your account has been deactivated. We've gone ahead and refunded your for your...

November 30th booking. A total of $54 was refunded to your card which you will receive in 3 to 5 business days. A credit of $27 was added back to your Handy account to complete your refund in full. Just a reminder you can cancel your cleaning plan anytime directly in your profile page. If you need further assistance please visit our help center [redacted].  
Best,
 
Dinis

Hi [redacted],We apologize for the inconvenience. Checking your account we do see that you reached out to us on Yelp regarding this. We've processed your refund which you can expect to receive in 3 to 5 business days from today. All future bookings have been canceled and the cleaning plan on your...

account has been deactivated. If you need further assistance please visit our help center [redacted].  Best, Dinis

Hi [redacted],We're sorry to hear about this and apologize for the inconvenience caused. We'll have our claims team follow up with you directly via email asap. We appreciate your patience while we work to resolve this for you. If you need to contact our claims team directly, feel free to email...

[redacted]. Best,Dinis

Hi [redacted], Okay that'll be fine. Once you mail it to us we'll be sure follow up with you regarding a resolution. Best, Dinis

Hi [redacted],
 
We're sorry for any inconvenience or frustration this issue has caused you. Checking your account we do see this matter was resolved on Yelp and a you were refunded in full for the $261 that was charged. We are not seeing $435 in charges. If so you can file a report...

with us on Handy.com/help and we'll investigate this for you. Your account has been deactivated. If you're signed in on any devices please sign out to complete the process.  
Best,
 
Dinis

Hi [redacted],
 
Sorry for the inconvenience. We've refunded your card for both the $50 and $15 charges at this time. You can expect to receive it in 3 to 5 business days. We've also removed your card information from the system. Please keep in mind when viewing your account details, you will always see a record of the last card you had on file with us. If you need further assistance, please visit our help center [redacted]. 
 
Best,
 
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted],We're very sorry to hear about this. Unfortunately per our terms of service you will not be able to file a claim with us for any damage done by a professional on a booking that was completed a year ago. Typically any damage claims would need to be filed within 72 hours of the...

booking completion. That period of time may be extended based on the circumstance as a courtesy but something from a year ago is far too long. Feel free to reach out to us using our help center [redacted] if you need further assistance. Best,Dinis

At this time, I have been contacted directly by Handybook, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 As previously mentioned, they finally sent the money they owed, but they never indicated that they've improved business practices, and never offered any form of compensation for the dozens of hours I spent resolving this
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I did not sign up for any service. You elected to sign me up. Furthermore, you failed to notify me in advance that you were sending someone. In the past, when I did use your service, you always notified me that I had someone coming days in advance so that I could cancel or change the appointment.I would never sign up for a regular service on my income.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],Unfortunately you were given incorrect information. Regardless of the reason when you cancel a booking within 2 hours of the scheduled booking the charge is nonrefundable. We'll certainly follow up with the agent you spoke with. We send out 7 day reminder emails and secondary...

reminder emails 24 hours prior to the scheduled date and time for all bookings. These are courtesy emails. However, the customer that signs up for regularly scheduled service with us is responsible for managing their bookings. We give you the tools to cancel bookings as needed directly in your bookings page. If you decide you no longer want the service you can cancel anytime using Handy.com/help. Best,Dinis