Handyman Connection

Handyman Connection is truly a top notch organization! They sent me a veteran master carpenter who did a tremendous job and we will be asking for him again in the near future for another project. The plumber made a remarkable suggestion and we are so glad to have listened to him because the plumbing fixtures are right out of the magazine. There was a small hiccup with one of the electricians but it was instantly fixed and we couldn't be any happier with the results. They have experts in this organization and they know what they're doing. This master bathroom is one for the Home and Garden magazines, especially with the price we paid! And the staff are the easiest people you could ever hope to work with! They're the best tradesmen I have ever worked with!

Thank you for submitting your concern via the Revdex.com.  My understanding, in following up on history of phone notes and discussion with the office staff, is that you communicated these concerns to a Handyman Connection staff member, Karen, on Friday September...

16, 2016.  Karen informed you at that time that she would be away from the office until Friday September 23, 2016 and would be back in contact with you on that day upon her return.  Karen had left a message for you at the contact number you provided in the afternoon on Friday and was expecting a call back from you in order to discuss your concerns.  There must be some overlap of timing with the Revdex.com complaint and your receiving the message.  Please allow us the time to connect with you by phone in order to address these concerns.We look forward to resolving this with you.

Outstanding service!! Scott was the Master Electrician who came to install my light fixture. He was professional, courteous, highly skilled, and knowledgable about all things related to electrical and plumbing. At every step during the electrical installation, he made sure to inform me if he thought there might be an issue (such as cutting too many links on the fixture in case I wanted it longer later). He even took time to look and advise me on a plumbing issue before he left. Scott made sure I was 100% satisfied with his work before leaving. I also was impressed that when I called for service, Handyman Connection (Colorado Springs) sent me an email confirmation with Scott's picture, his area expertise, etc. so I would already know his qualifications before he arrived. Excellent company! I'm already scheduling my next job with them!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The issue was not present before their work so I find their excuse of an unfortunate coincidence to be very convenient for them and a way for them to not stand behind their work. The window that does not have any water entering the house I feel they can't chalk up to an "unfortunate coincidence" as I don't believe the craftsman that responded found a way for water to enter the house. If it was a year or two down the road I can understand that something else could've come up and caused the issue but less than 3 months I don't buy. I guess I would just appreciate if they stood behind their work more instead of just trying to come up with ANY excuse not to honor their warranty. I honestly was planning to use them for multiple more projects as the original representative that came out was very friendly and more than willing to give me quotes on more projects but I just can't trust for them to do another project and then another unfortunate coincidence occurs. 
Regards,
[redacted]

I just wanted to take a minute to let everyone know how pleased we were with the work [redacted] did installing our man-sized garage door. His attention to detail was excellent The door looks amazing and it functions flawlessly. Thank you [redacted]!!!

We will definitely use Handyman Connection when we need help again, and will ask for [redacted] specifically.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The company states that they were approved to charge me the fee $411 and that was only given when the work was completed. I did authorize the purchase of a $48 motion detector. After two responses to the complaint, motion detector was not working properly. The manager refused to send the engineer back to readjust it. I have had no contact with them since the filing of my complaint. I feel that they should send the engineer back to readjust the motion detector. They feel that I should purchase another motion detector, and they will send the engineer back to install it. I feel that is grossly unfair, I purchased the first one, the one that was purchased by the engineer and I don't feel I should purchase a second one.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] the price has been on window for over a month he knew about it  it was still on window after I told him about itr for about 2 more weeks I do not accept ur response to my e-mail if u didnt want to sell it for price that was listed u should have changed it when u knew about it

Absolutely Awesome! [redacted].have been amazing. My entire kitchen was redone by these folks at a fraction of the cost. And, the customer service is amazing. Call [redacted] if you need to get anything done!

Called the Colorado Springs Handyman Connection for some drywall repair prior to a backsplash installation. I was told the contractor would arrive with all the tools & supplies he needed to do the job.

The contractor arrived ... and told me he could start the job in a week and a half. I let him leave.

This Handyman Connection location talked a good talk ... but couldn't deliver.

We had the pleasure of having Robert to our condo to change out a tap and install a garburator. He was on time, very knowledgeable, and didn't mind the many questions that I had. I wouldn't hesitate to recommend Robert and will definitely be asking for his expertise again in our next plumbing problem. Thank you again Robert :)

We will contact the customer and send another craftsman to fix any issues with the installation.

[A defaicates yourult letter is provided here which ind acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

FIRE due to electrical done by **! Nothing he did was to code. We have our kitchen in A complete mess and unusable, fried oven and microwave that was purchased last month and what a mess! This is not a class C licensed company and should NOT do this work. Not doing things to code by this company put my babies at risk in the fire, I'm still at loss cooking breakfast, lunch and dinner. Best part is the owner is in [redacted] and can't seem to find the time to correct his companies mistakes made. Sending the Nevada State Contractors Board formal complaint tomorrow. Who can do this and sleep at night?!Desired SettlementRefund,replace, have outside professional check ALL work done with this company for our home and corrected all at handyman connections expense, pain and suffering for stay at home mom with kids terrified of more fires, inability to cook daily meals and major disruption of our life. Business Response I spoke with [redacted]'s wife and she was very hard to speak with. She said one thing and then another to the opposite. I spoke with [redacted] on the phone while I was on vacation and I advised I would have an electrician over there immediately. He said he would have to check with his wife and then refused to have us over. I advised the number one thing to do is to protect his house and this seems to be an insurance claim. [redacted]'s wife stated we should have been there immediately and I advised we tried but she would not let us. She then back tracked and said they didn't want us there for fear of covering up our tracks. At this time I realized she just wants $$. I asked her what she wanted us to do; she advised she would write us an email. I gave her my email address but have not received anything. She made a complaint with the contractors board and the Revdex.com -sounds like this is the way they want to go. Please refer all correspondence regarding this matter to me. They may reach me on my mobile phone at [redacted] anytime.Also, I read the contract and all we did were install appliances and some other things. I also spoke with ** and he said the wiring in the house was not to code and a mess. He said that his work in no way could have started the fire. Our next step is to deal with the contractors board and worse case our insurance (they can deal with the insurance lawyers). In summary, the [redacted]'s refused [redacted] entry into our home so there is nothing we can do until the contractors board contacts us.Best Regards,[redacted]PresidentHandyman ConnectionMailing: P.O. Box 17881, Reno, NV 89511Physical: [redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)[redacted],Continuing to take such a disrespectful and condescending tone is unbecoming and unprofessional. Your company preformed work that you were not licensed to do which cause a fire. With no remorse you endangered our children, home, and the greater [redacted] forest through your companies negligence. Your wildly inaccurate response only focuses on the aftermath of the work yourCompany was not qualified or licensed to do. Final Business Response Per our conversation, I am working with the Contractors Board and the Customer to get this resolved. Please see the string of emails both attached and below. I have many more. As I stated to you I have been trying to resolve the customers issues ever since [redacted]. [redacted] gave Handyman Connection a C review on [redacted]. I have scheduled my plumber and cancelled my plumber several times.[redacted]

Review: I accepted a bid from for a rear garage door to be removed and replaced on 4-19-2013. I was told that I would need to pay a $ 250.00 material charge before the work could be done. The $250.00 was removed from my checking account on 5-02-2013. After I repeatedly asked when the door replaced , I was unable to get any firm answer. I informed them by phone as well as email that if they didn't intend to do the work in a timely manner that I would like to have a refund of the $250.00 deposit. I was told that the hold up was because of the on/off again rain situation....On 6-20-2013 I had Weather Tite Exteriors install a rear garage door ( installation took 3 hours ). I also notified Handyman that I had someone else complete the job that they seemed to have a problem doing , and requested a refund of the $250.00 deposit, that they had removed from my checking account...I have not heard anything from them since I made my request, and I can only assume from their past actions that I will not be refunded any money.Desired Settlement: Refund the $250.00 withheld for material on the job that they did not do.

Review: I am being pressured to pay more for services rendered due to faulty invoicing systems. I have yet to receive an accurate invoice statement. Please investigate the situation and advise me accordingly.

This letter is in response to your pre lien noticed dated 11-18-14. The documentation sent does not accurately represent what transpired. [redacted] arranged the estimate Initially, I was quoted a price of $500 for labor and $90 for parts. On 5-16-14 I send Handyman remodeling Services a check for $300. The check was cashed and cleared my bank a few days later on 5-20-14. This payment was made before any work was done.

[redacted] was hired to work under my trailer, put up the skirting and do some plumbing because he was the only handyman willing to travel to Troy, MO. [redacted] was not qualified to do the plumbing and created additional leaks that were fixed by different handymen.[redacted] called when work was completed with a final bill, I was told the final material cost was $180. I have repeatedly asked to see copies of receipts without much luck [redacted] insisted that we communicate via email and that was not possible. I was having intermittent computer problems and told her so. I needed to do things through the mail but no one seemed to be willing to work with me or acknowledge my crazy word schedule.

The first receipt copies I received were sent with the pre -lien notice and they were unreadable. I have three dark copies on one copy all I can rad is welcome to Troy BP. A second copy shows three receipts Welcome to Troy BP with no dollar value legible. 1. 17.33 with no obvious store receipt obscured by the other two with no obvious amount or store name the third copy was not much better another hand written receipt was obscured by two other receipts Welcome to Troy BO with no discernible amount, and 2 a receipt for $47.13 for pipes and couplings from an unknown store. I do not feel I should pay for the handyman's gas to fix problems he created. Your invoicing system leaves something to be desired. With what I can read from the receipts, I feel my total bill is $547.13 (500$ for labor and $47.13 for parts) Having already paid 4300 he total due now is $247.13. I will be waiting for your response to confirm an agreed upon outstanding balance before sending payment.

Respectfully,

[redacted]Desired Settlement: feel my total bill is $547.13 (500$ for labor and $47.13 for parts) Having already paid 4300 he total due now is $247.13.

Business

Response:

We are writing in response to Ms. [redacted] concerns on her totalbalance due. Ms. [redacted] work was done in May, 2014. Attempts to reach her by phone to collect inJune went unanswered. When did reach her in July, she said that she wanted toget receipts for the materials used on her project. We then sent her via email the receipts andinvoice for the balance due. When we followed up with her via phone to see ifshe received the multiple emails, we spoke to her husband who told us there wasa bit of a plumbing issue that needed to be shored up. So in August we sentanother craftsman to their home to repair the tub faucet area.After we received no response from the emails or additionalcalls to collect on the balance due, we sent her a certified letter with thereceipts and the invoice. Our letter wasreturned to us and never picked up at the post office. When we were able to reach her by phone inSeptember, Ms. [redacted] was very angry and frustrated that we had emailed her andthen sent a certified letter. We werenot aware that her email had not been working and she said she worked too muchto go to the post office to get our letter. So, in November with an outstanding balance due and nocontact from Ms. [redacted], a notice of intent to file a lien was sent to Ms.[redacted]. Upon receipt of our letter, shedid call us and leave a very aggressive voicemail which included the commentsthat we could not call her back because she was calling from a neighbor’shouse. So we were sort of left hangingfor we could not reach her by phone, email and any letters seemed not reach herconsistently. We are by no means trying to pressure Ms. [redacted] to pay more thanthe balance due. Work was done and we would just like the balance due paid.In Ms. [redacted] letter, she states that she is willing to pay$247.13. Since this has certainly dragged on for many months, we will acceptthat as payment in full.

Review: On 5/ 6 we accepted there service offer. On 5/8 they took $50.00 out of our debit card as a down payment. Work was completed on 5/20, than on 5/23 they cashed there check for $150.00 and on 5/29 the Handyman himself cashed his check for $45.00.... and our total commitment was paid in full ($245.00). Than to our surprise on 5/30 they took $245.00 out of our Debit Card.... and than they did it again on 5/31. At this point they had overcharged us $490.00. On 6/3 I called the Madison office and explained the entire situation and they said we will get a hold of [redacted] and she will fix and get back to us. Since than I have called a half dozen times always being told the same thing. Although even after calling [redacted] office and leaving messages, now (yesterday) they told me in the Madison office that they will go now to [redacted], and she will get back to me...... Today I tried calling the Madison office and all I could get to is the answering service ...... It's become obvious they do not want to talk to me. Yet they have stole $490.00 my checking account and no one wants to take responsibility and resolve the situation.Desired Settlement: I would like this resolved at once, just as I have been trying to do for the past month. If this company is in such a bad financial status, and steel money from their customers how are they allowed to be in business, and not in jail??

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

I actually did get my money ( that which they stole from my account) back. This I received after several calls to them and letting them know that I was ready to go to the media and ruin whatever business they still had. Since the money appeared back in my checking account I have not been in contact with them, nor do I plan on it. I realize I am probably very fortunate to have received anything, I know that.

Review: Handyman poorly installed an egress window. It is not up to code. They charged my credit card without authrization. I have a judgement against them that they still have not paid.Desired Settlement: Pay judgement

Review: Had a dog door installed. That night it rained. The dog door was improperly sealed. Water flooded into the stucco and the dry wall. Water was also dripping heavily inside the dog door. A company representative then came out and did not fix the dog door, but instead put a bunch of caulking inbetween the seam. There is still a big gap between the wall and the stucco and this is only a temporary fix. The caulk has holes in it in places as well. The company representative left the house without checking with homeowner to see if job was done properly and didn't notify homeowner they were leaving. Called office and no one answered or returned call.Desired Settlement: Install the dog door properly, flush against the wall so it no longer leaks or refund our money for lack of capability to install.

Business

Response:

We will contact the customer and send another craftsman to fix any issues with the installation.

Consumer

Response:

[A defaicates yourult letter is provided here which ind acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The electrician showed up 3 1/2 hrs. late with no explanation. Was almost to the point of being rude. Did not include or do all of the things I needed done for a kitchen remodel. Told me I would have to turn on the power from the box myself, but don't turn on the one for the tankless water heater or you'll burn it up. Was charged $1005.94 labor for 5 hrs of work. What a rip of!