Harbor Legal Group, LLC

We reached out to the client and discussed his concerns.  We believe that the plan we discussed will resolve his complaint.

We are working with the client to resolve her complaint to her satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have reached out to the client and undertaken representation in his pending legal matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have resolved this complaint to the clients satisfaction.

I have never heard of this client and have never had any contact with her.  I think she must be referring to Harbor Legal Group and while I do represent them in limited situations, and only in Colorado, I can't respond to something that was never brought to my attention.  this complaint...

letter has been forwarded to Harbor,  and I am confident that they will respond both to the client and to Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable to me.
Sincerely,
[redacted]

We have discussed the clients complaint with them and are actively working on a satisfactory resolution.  The client remains active in our program.

Complaint: [redacted]
I am rejecting this response because:today I tried to follow up with Harbor legal. The first call , I was told that there was no settlement offer for my chase account. I explained that I had received...

an email saying a settlement offer was negotiated and that they need my authorization to approve it. They could not find it and I was told there was no settlement on file and it will be til the end of the week to get an answer . I was on hold for approximately 40 minutes to get this answer. I called back and spoke to a supervisor, Ray and asked him to find the email. On hold again for another 40 minutes , he said he would call me back by 3:00. No call back . I called back and was put on hold again.I gave up. As it stands, the account that should have been settled is not and the last account will extend my program for another year . My account continues to be mishandled and I can t get a straight answer from anyone. 
Sincerely,
[redacted]

We are still working on resolving this matter to the client satisfaction.

Complaint: [redacted]
I am rejecting this response because:
First of all, I received one (1) phone call in regards to this refund offer.I returned Mr. [redacted]’ phone call, left a voice mail, & have not received a reply.My concern at this point is continued twisting of circumstances, making statements that are simply not completely accurate, or not true.My account #s were in fact given at the very beginning of the program, & they were subsequently verified via telephone to a CSR of Harbor Legal group. I don’t appreciate being scape-goated in this matter as the one that ‘didn’t understand clearly’.This is an issue of taking advantage of a segment of the public that is unfamiliar with how to handle their debt.In my personal situation, I followed Harbor Legal Group’s instructions, read the material they gave me, paid close attention to the CSR’s statements, & found many discrepancies and contradictions.  Of which I was told either the previous CSR had given me false information, or that ‘Letters of Representations’ will NOT be sent out, as stated in the welcome package.Now I am being told that it is my fault because all account #s were not received, when in fact the original physical account statements were given to the paralegal when he visited my home to collect them.As attorneys, I feel it is a prerequisite to be able to pay attention to detail.This was not done, & continues to be absent, & is a poor representation as a whole for Harbor Legal Group.[redacted].
Sincerely,
[redacted]