Harding's Window Replacement Service

Sorry for the delay on respondingIts looks as if we have already waived the charge for this callThis customer hasnt paid anything and we wiped it outPlease call me if you have been charged at ###-###-#### - Steven

Sorry for the delay on respondingIts looks as if we have already waived the charge for this callThis customer hasnt paid anything and we wiped it outPlease call me if you have been charged at ###-###-#### - Steven

First of all, they advertised "FREE ESTIMATES", Second, I specifically told them that my a/c unit is working but not throwing cool air so they knew I don't need a new a/c system.Third, he said he will be glad to "FIX IT" for me not to replace itForth, when I said next day that I have found someone who can fix it for a lot cheaper than they are, he said that he forgot to mention about service charge of $that I have disputedFifth, now they are asking $141.95, a different amount, to be exact $more ????? and now they are talking about giving me a discounted price if I would have asked them nicely????? Sixth, their pure intention was to sell me a new unit rather than fixing my unit and that's why they gave me a ridiculous estimate of between $2000-$Seventh, they should not advertise "FREE ESTIMATES", and they should have advertised that "DIAGNOSTIC CHARGE OR SERVICE CHARGE of $only"Eight, if anyone buying anything new there's always free estimates they don't need to advertise because the price is always there on product or shelf, and people can find the best and cheapest price on web or on cell phoneFinally, money does matter to everybody, for them as well as for me, I am also in hotel business, people stay whole day and night, use everything in the room, drink coffee and eat breakfast for free, and for any reason if they are not completely satisfied than we refund them 100% why?? because we stand behind out promise and our advertisements of 100% satisfaction guaranteed. And by the way, in their example of car mechanics, yes they do find the problem in people's car and give them free estimates on repairs, they don't intend to sell a new car to the people come there for repairs Regards,
*** ***

Please keep this on record that I paid Dor Mar because they reported me to a credit agancy I paid it so I wouldnt get bad credit even though I didnt want to because they should'nt have charged memy complaint number is *** Thank You

I've responded to this man alreadyThere is no such term "free estimates on service diagnostics" There is only free estimates on a $ to replace his system with newThere is no company out there that provides estimates to figure out what is wrong with a systemIn all fields of contract work that
is considered a "SERVICE CALL" , OR DIAGNOSTIC CHARGEYou can not take your car to a repair shop and they tell you why the car doesn't work for freeWe are not differentIf the customer would have handled this politely we would of discounted the service charge to something cheaper

Sir, I will be waiving full amountI wrote a letter and to the billing address asking for you to call me so I could discuss this issue with youI'm not even going to charge you the cost of the motorThis bill will be waived upon customer contacting me at ###-###-####Steven B***

Thomas M*** took this man a check refund of $today 11/27/personally his self

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me. He did provide a check for $75. I would like to note
that there was no comments anywhere on the why the issue happened in the first place nor why I got such a run around trying to get reimbursed
Regards,
*** ***

I CALLED DOR-MAR OFFICE AND ASKED FOR A WRITING ABOUT , THEY REFUSED TO GIVE ME ANYTHING IN WRITINGI WAITED FOR A WEEK WITH NO RESPONSE SO I DID CALL AND THE PERSON-THAT ANSWERED THE PHONE TOLD ME TO FILE A DISPUTE SO THAT IS WHAT I DID .AFTER THIS UNTRUTHFUL RESPONSE I CALLED MY BANK AND THEY INFORMED ME THERE WAS NO CHARGE BY MY BANK FOR A FILING A DISPUTESO I THINK THAT DOR-MAR IS SO HARD UP FOR MONEY THAT THEY NEED THE $TO .KEEP THEM OUT FROM GOING BANKRUPTI HAVE BEEN THINKING ABOUT JUST DONATING IT TO THEM IF THEY WILL ADMIT TO THE TRUTH ABOUT THIS MATTER.I NEVER SUED A HVAC COAND HAVE NO INTENTION OF DOING SO SINCE YOU HAVE STRESSED THAT YOUR COHAS BEEN IN BUSINESS YEARS MEANS NOTHING TO ME BECAUSE NOT ONE PERSON THAT I SAW FROM YOUR CO WAS NOT THERE AT INCEPTION YEARS MEANS NOTHING , BECAUSE BACK THEN THERE MAY HAVE BEEN ETHICS, BUT I DON'T THINK SO SO NOW.THERE ALSO WAS NO RESPONSE TO THE DISHONEST $8200.00 PROPOSAL YOUR REPSGAVE TO ME IGOT A 2ND OPINION FROM A LEGIT HVAC CONTRACTOR AS THE Revdex.com HAS A COPY OFTHERE WAS NOTHING WRONG WITH THE COMPRESSOR OR THE FAN MOTOR LIKE YOU SAIDAND I FIXED THE HAVAC UNIT FOR A GRAND TOTAL OF $THAT IS A FAR CRY FROM $8200.00. AS FAR AS THE QUESTION ABOUT ME HAVING GUNS THE PERSON THAT ASKED ME THAT WAS JUSTIN THARP I ALSO FILE A REPORT WITH THE MUSKINGUM COUNTY SHERIFF'S DEPARTMENT.P.S. I WAS A GENERAL CONTRACTOR FOR YEARS I ALSO BELONGED TO THE Revdex.com. IN THAT TIME I NEVER ONCE ADVERTISED FOR BUSINESS I WORKED ON A REFERAL BASIS ONLY AND THE LAST YEARS I WAS IN BUSINESS I WORKED ON A REFERAL BASIS FROM SEVERAL INSURANCE COSAND 40 PLUS ADJUSTERS. I HAD CREWS WORKING OF MEN EACH AND I KEPT THEM BUSY PRETTY MUCH YEAR AROUND I PERSONALLY RUN MY BUSINESS FOR THE FULL YEARS WITH NO. (ZERO COMPLAINTS)SINCERELY:*** ***
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I am rejecting this response because: the business failed to address the root cause of the service callRather, implying their way was better than what the home inspector specified must be done and exaclty what was specified by the homeowner to the technician to pass inspectionAs evidenced by the reply the contractor still feels they did the job their way, not as requestedBear in mind, the equipment was working properly as it was since when first installed without issue, nothing was broken all that was requested was a change in gas line piping to comply with the inspectors report
Regards,
*** ***

Thomas is calling the lady nowIf she provides a copy of the other companies work order and they were able to fix the system and what they did we will not charge the $

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

After reading this complaint from customer and reviewing our invoices it does appear to me that we could of been quicker in response time in our serviceAfter further review DorMar will issue a $refund check and make her next service need free of charge after claim is resolved

First of all, they advertised "FREE ESTIMATES", Second, I specifically told them that my a/c unit is working but not throwing cool air so they knew I don't need a new a/c system.Third, he said he will be glad to "FIX IT" for me not to replace itForth, when I said next day that I have found someone who can fix it for a lot cheaper than they are, he said that he forgot to mention about service charge of $that I have disputedFifth, now they are asking $141.95, a different amount, to be exact $more ????? and now they are talking about giving me a discounted price if I would have asked them nicely????? Sixth, their pure intention was to sell me a new unit rather than fixing my unit and that's why they gave me a ridiculous estimate of between $2000-$Seventh, they should not advertise "FREE ESTIMATES", and they should have advertised that "DIAGNOSTIC CHARGE OR SERVICE CHARGE of $only"Eight, if anyone buying anything new there's always free estimates they don't need to advertise because the price is always there on product or shelf, and people can find the best and cheapest price on web or on cell phoneFinally, money does matter to everybody, for them as well as for me, I am also in hotel business, people stay whole day and night, use everything in the room, drink coffee and eat breakfast for free, and for any reason if they are not completely satisfied than we refund them 100% why?? because we stand behind out promise and our advertisements of 100% satisfaction guaranteed. And by the way, in their example of car mechanics, yes they do find the problem in people's car and give them free estimates on repairs, they don't intend to sell a new car to the people come there for repairs Regards,
*** ***

We will not give a refund due to a person having mid communication with a family memeberOur records show that the home owner called he morning of for a service due to unit being brokeShe called to cancel the appointment afte we were already there and fixed her systemThe daughter of the house
let the tech in and paid for the call and now they want their money backWe do not go to random houses break in to fix their furnace and have a random person pay us when we are doneThat is just ridiculous

This complaint truly bothers meI understand the technician making a mistake on the breaker tripping and going straight for the compressorThat normally is the problem out times, and I would of gave a full refund for this call plus a free trip in the futureWhat bothers me is why this
wasn't addressed to my service manager Thomas M***You haven't received a call back because I'm not always in the office and I pay people to handle this type of issue for meSo these are internal mistakes that should of never affected you the customerThis customer will be receiving a full refund check by USPS in the mail, and will have a credit in our system for their next call to be free of charge if they choose to use us againThey have used us previously and was provided good service and would like to continue to show them we provide good serviceThey were unfortunately a product of employee not looking into their problem the way it should of been addressed.

To whom it may concern:I just recieved a letter from you guys saying I never folloewed up with the dispute but the reaseon is because I never recieved anything from you giys untill I got this letter.I still would like to file a complaint against Dor MarThey are absolutly lying when they said they were the first company calledHow would they know that anyways.Their secretary told me two times on the phone I wouldnt be charged and they did anywaysThey are frauds and I still want to file a complaint.Please let me know what to do next.Thanks

We have removed Ms*** from the collection agency on 12/27/after receiving her payment

I
reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to mePlease also provide the previous invoice and receipt for the repair that was done. I have not received until today. Also, Is Dor Mar going to send me letter in writing in regard to the next service? Can it be detail to what will be included in the next service that is free of charge?
Regards,
*** ***