Harding's Window Replacement Service

Revdex.com received a phone call from consumer stating on he received $ from company

After reading this complaint from customer and reviewing our invoices it does appear to me that we could of been quicker in response time in our serviceAfter further review DorMar will issue a $refund check and make her next service need free of charge after claim is resolved.

Sir, I will be waiving full amountI wrote a letter and to the billing address asking for you to call me so I could discuss this issue with youI'm not even going to charge you the cost of the motorThis bill will be waived upon customer contacting me at ###-###-####Steven B***

You did a stop payment on your credit card, and they issued you a different amount most likely due to a fee on doing a stop paymentI'm not your bank!!! You call us stating your suing the 1st HVAC contractor should of been a eye opener for us. Maybe you should stop and think "is it me, or the
contractors"????? Your un-happy with us when all we did is offer a year service package which you decided not to keepI don't see how Dor-Mar provided a bad service when we didn't make you stay in the contract of only $for maintenance package, and again you didn't get the full amount back because the bank charged you a fee for the stop paymentWhen all you had to do was call us and we would of gave you the money backSo file a complaint with the bank or someone who is the patience to deal with a person like your selfI'm sorry if this is harsh but we now have a complaint over something you did to your selfThe gun statement is ludicrousWe've been in business for over years and the two guys that were at your home have been with the company combines for over years, and are well like among our 50,customers

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me I want a copy from them that says I do not owe this bill
Regards,
*** ***

My name is Steven B*** State HVAC license # In the regards to this complaint: Dor-Mar is not permitted to leave a home with gas line against codeI believe this is a mis understanding on the home owners behave on what the inspector wanted the gas line to be ranDor-Mar we configured your
gas line to be operational and up to codeIf the inspector still doesn't believe its code please have him call me at ###-###-#### to discuss thisIn my professional experience I know the codes and laws of gas line more then a home owner and I can assure we don't leave peoples gas line incorrect due to liabilityThe home owner wanted to argue the correct way to run it, and in the end I'm the licensed contractorIf the home owner was then he wouldn't of called us outI will not issue a refund due to the job being done correctly up to codeIf there is a issue that was unseen please mail us the inspector new report after we were there or have them call me. In the end I have to follow what state laws demands, and I have more experience and training on the matter then a home owner or inspectorThis is a known inspector in town and does good work, and I believe him and I are on the same page

To whom it may concern:I just recieved a letter from you guys saying I never folloewed up with the dispute but the reaseon is because I never recieved anything from you giys untill I got this letter.I still would like to file a complaint against Dor MarThey are absolutly lying when they said they were the first company calledHow would they know that anyways.Their secretary told me two times on the phone I wouldnt be charged and they did anywaysThey are frauds and I still want to file a complaint.Please let me know what to do next.Thanks

I'm using his statement, " I specifically told them that my a/c unit is working but not throwing cool air so they knew I don't need a new a/c system." Free estimates is only to replace equipment not to fixThis is a standard through all HVAC company'sWe do not diagnose problems for freeThat service is considered a service call

After reviewing this situation this wasn't handled according to Dor-Mar policy, and broke the employee handbook by-lawsThis customer will receive a full refund of $Also will have a credit in our system for next service to be free of chargeAll the customer has to do is call, and ask for
service and its free of charge due to the inconvenienceThe employee has been reprimandedOn the behave of Dor-Mar I apologize for this employees attitude and service, and this will not happen againRefund Check number #$

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me Dor Mar is still at fault on this issueBut, since they are now offering a refund ( this was not offered before this complaint) of the original service $150.00-I will accept it

We were never called for a free quoteWe were the first company there, and the dispatch was created from her initial phone call "unit doesn't work"We sent a service technician and he diagnosed the unit was completely out of freonHe then quoted her for a price of a new one, to fix existing, and
to run new gas lineWe charge for a diagnostic of a broken unitIf the customer would have called for a estimate only then the service would of been freeThe other companies most likely didn't charge because she called them after us asking for a estimate since she realized fixing her system probably was the best move after having us diagnose what was wrong

We have removed Ms*** from the collection agency on 12/27/after receiving her payment.

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me Dor Mar is still at fault on this issueBut, since they are now offering a refund ( this was not offered before this complaint) of the original service $150.00-I will accept it

We will not give a refund due to a person having mid communication with a family memeberOur records show that the home owner called he morning of for a service due to unit being brokeShe called to cancel the appointment afte we were already there and fixed her systemThe daughter of the house
let the tech in and paid for the call and now they want their money backWe do not go to random houses break in to fix their furnace and have a random person pay us when we are doneThat is just ridiculous .

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me. He did provide a check for $75. I would like to note
that there was no comments anywhere on the why the issue happened in the first place nor why I got such a run around trying to get reimbursed
Regards,
*** ***

You did a stop payment on your credit card, and they issued you a different amount most likely due to a fee on doing a stop paymentI'm not your bank!!! You call us stating your suing the 1st HVAC contractor should of been a eye opener for us. Maybe you should stop and think "is it me, or the
contractors"????? Your un-happy with us when all we did is offer a year service package which you decided not to keepI don't see how Dor-Mar provided a bad service when we didn't make you stay in the contract of only $for maintenance package, and again you didn't get the full amount back because the bank charged you a fee for the stop paymentWhen all you had to do was call us and we would of gave you the money backSo file a complaint with the bank or someone who is the patience to deal with a person like your selfI'm sorry if this is harsh but we now have a complaint over something you did to your selfThe gun statement is ludicrousWe've been in business for over years and the two guys that were at your home have been with the company combines for over years, and are well like among our 50,customers

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me I want a copy from them that says I do not owe this bill
Regards,
*** ***

This complaint truly bothers meI understand the technician making a mistake on the breaker tripping and going straight for the compressorThat normally is the problem out times, and I would of gave a full refund for this call plus a free trip in the futureWhat bothers me is why this
wasn't addressed to my service manager Thomas M***You haven't received a call back because I'm not always in the office and I pay people to handle this type of issue for meSo these are internal mistakes that should of never affected you the customerThis customer will be receiving a full refund check by USPS in the mail, and will have a credit in our system for their next call to be free of charge if they choose to use us againThey have used us previously and was provided good service and would like to continue to show them we provide good serviceThey were unfortunately a product of employee not looking into their problem the way it should of been addressed