Haute Boutique

Thank you for your email though we wish the circumstances of your contacting Emirates were a more positive one Kindly submit your concerns directly online at [redacted] , selecting ‘feedback’ as the topic and then continuing with the prompts This will allow us to receive all the necessary information to expedite our response to youSincerely, Customer Affairs North America

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am the individual that experience the terrible service by your customer service representatives and your member of management team I am the individual that paid for the travel and it was my credit card that was charge I am the individual that was inconvenience with the initial booking of the travel plan I am the individual that was denied to speak with a member of managementI am the individual that you is currently out $dollars by your companyI would like the $returned back on my card pleaseYou did not need to speak to a the passenger when you charge my credit cardI need you to reimburse my credit card the $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] this does not resolving my situation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

At this time, I have been contacted directly by Emirates regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I have received my bags after numerous calls, emails and visits to airportsI received a email from Emirates to send the receipts of purchases made during the time when bags were missingI have sent the receipts three weeks back and sent many followup emails to them but have not received a SINGLE reply backI have also emailed to Emirates staff who takes care of customers issues but even they have not respondedI am tired of sending them emails when they are not even responding In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is some what satisfactory to me, they said they will continue looking for my lost baggage and compensate in the mean timeThe matter has been not been completely resolved yetI will be in touch with you n Emirates if they do not proceed my claim as promised Sincerely, [redacted]

At this time, I have been contacted directly by Emirates regarding complaint ID [redacted] , however my complaint has NOT been resolved because: I had followed up again with Emirates and the travel agentEmirates allowed to re-book the tickets for Sunday Jan **, without any penalty fees but with the ongoing fare ratesI re-did the booking and paid additional $for this bookingI wanted them to pay me $for all this schedule mess but they haven't responded to that yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Revdex.com,With reference to your case number [redacted] , we have responded to [redacted] on [redacted] September 2015.Emirates Reference [redacted] Please let me know if you require any further information.Sincerely, Salwa G*** [redacted] * [redacted] ** [redacted] ***

Revdex.com:At this time, I have not been contacted by Emirates regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Emirates is very very unprofessional and care NOTHING for the customersThey claimed that they already processed the refund while the fact is, they processed a return and then they debited it the next day, the system is very clever but too bad, we can easily check our bank transactionsi already sent them info about how badly they tried to cheat me, and their response is: in their system, my refund has been marked as processedLies to the maxPlease Revdex.com make them show some business character and professionalism and process my refund correctly In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Dear [redacted] ***, Thank you for your correspondence and for your patience as I reviewed the events you have described I regret to learn of the difficulty you encountered when purchasing the ticket for [redacted] to travel on August [redacted] from Accra to Atlanta via Dubai and Boston According to his travel records, the booking reference [redacted] was created July **, and the booking details were emailed to you at [redacted] , and to the passenger at [redacted] You provided your credit card details to purchase the ticket, and were advised at that time that the payment was under reviewAfter the review was completed, you were advised that the payment was initially rejectedBased on your subsequent conversation with our call center, payment was taken, and the ticket was issued and emailed on July ** I also had the opportunity to review your lengthy call of August * with our New York Call Center team leaderYou had asked for a change of travel date for [redacted] due to the fact that he was not in possession of the documents necessary for him to travelAs explained it is always the passenger's responsibility to ensure that he has obtained all relevant exit and entry visas and other necessary travel documents for the journeyDuring that conversation you were given all possible options for alternate travel dates, routings and fares subject to availability in August You were advised of the fare conditions concerning the date change fee and additional cost of any applicable fare difference for a date or routing changeYou were also advised that a waiver of those fees was prohibited under those circumstances per the terms and conditions of the purchased fareNo decision to alter the itinerary was made at that time Although I understand that you feel Emirates is responsible for the difficulties you encountered, ultimately each passenger is be responsible for obtaining all necessary travel documents and for complying with all laws, regulations and government travel requirements On August * we received a request to refund the ticketThe booking was cancelled, and a refund of the ticket was processed less the applicable cancellation feeWhile we certainly understand that the unforeseen can happen, as it did in this instance, we must adhere to the terms and conditions of the purchased airfare Regrettably, we are unable to refund the cancellation fees you incurred Once again, thank you writing and allowing us the opportunity to review the events and further explain Sincerely, Carol S [redacted] Customer Affairs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The contact has only informed me that according to the terms and conditions I am liable to pay the feeHowever, they did not look into the fact that I was not verbally communicated that there is a fee and that I WILL NOT be able to travel on my ticket until the penalty is paidI have asked them to listen to the recordings and have told them to forward it to your organization for a mediator to listen to as it will become clear that Emirates was at fault in this situationTheir representatives FAILED to tell me that my ticket has been suspended everytime I spoke to them and at one point when I confirmed the status of my ticket I was told that my seats are confirmedPlease look into this investigation further Regards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At this time, I have been contacted directly by Emirates regarding complaint ID ***, however my complaint has NOT been resolved because:
the baggage was found and returned to us after daysThe bag however was brokenRight now I am waiting for them to pay for the
damage.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Emirates regarding complaint ID ***.Please note that I had asked the company to send your organization recordings of all my calls so that you as the mediator can listen and judge that I had been misinformed about any remaining fines/penalties on my ticket and that I will not be able to fly on my ticket if they are not paid.Sincerely,
*** ***

Dear ** ***,With reference to your case number ***, we responded to *** *** on ** May, ** June and finally on ** July.Emirates Reference : ***. Please let me know if you require any further information.Sincerely,Salwa G*** Customer Affairs Officer|Customer Affairs & Service Audit - NA** *** ** *** *** *** *** *** ***

Revdex.com:At this time, I have not been contacted by Emirates regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Emirates regarding complaint ID ***.Sincerely,*** ***

At this time, I have been contacted directly by Emirates regarding complaint ID ***, however my complaint has NOT been resolved because:
Emirates allowed me to make a flight date change from Wednesday Jan **, to Sunday January **, I am thankful for their this part of the
adjustmentI did end up paying for fare differnce flying on SundayFor the same itinerary flying on Sunday was very expensive, so we went down with alternate connection route that brought me down to $fare difference pay and hours of wait at the connectionI asked for the compensation due to this and towards the transportaion cost but the Airline refused to consider itThey told me the part of journey that caused this schedule change is operated by the *** ***So, even though the ticket is booked through Emirates, it is upto *** *** to consider any such request*** *** redirected me to Emirates as the flight was booked through them. I see this as part resolution and want them to compensate me $to resolve the issue
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

we have responded to customer concerns directly to customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is the same response I got earlier. Submitted Feedback as per instructions and there is no response.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
its unbelievable that a company this large like Emirates Airline will be involved in this kind of fraudulent behaviorThey tried to deceive me by crediting me $on August *** and then exactly on August ***, silently Reversed the transactionIts really shocking to see such behavior from a large companyI am attaching a picture of my Bank Of America Transactions Log here for you to clearly see itAnd I already provided them this picture while opening the caseIts very disappointing how these companies will try to take advantage of a consumer in any way possibleIn Short, They (Emirates) NEVER refunded me Anything!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***