Haute Boutique

Revdex.com:At this time, I have not been contacted by Emirates regarding complaint ID [redacted].Sincerely,
[redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Emirates is very very unprofessional and care NOTHING for the customers. They claimed that they already processed the refund while the fact is, they processed a return and then they debited it the next day, the system is very clever but too bad, we can easily check our bank transactions. I already sent them info about how badly they tried to cheat me, and their response is: in their system, my refund has been marked as processed. Lies to the max. Please Revdex.com make them show some business character and professionalism and process my refund correctly. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted directly by Emirates regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 I had followed up again with Emirates and the travel agent. Emirates allowed to re-book the tickets for Sunday Jan **, 2017 without any penalty fees but with the ongoing fare rates. I re-did the booking and paid additional $160 for this booking. I wanted them to pay me $150 for all this schedule mess but they haven't responded to that yet.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Emirates regarding complaint ID [redacted].Sincerely,[redacted]

Dear Revdex.com,With reference to your case number [redacted], we have responded to [redacted] on ** September 2015.Emirates Reference [redacted].  Please let me know if you require any further information.Sincerely,  Salwa G[redacted]...

[redacted] ** [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The contact has only informed me that according to the terms and conditions I am liable to pay the fee. However, they did not look into the fact that I was not verbally communicated that there is a fee and that I WILL NOT be able to travel on my ticket until the penalty is paid. I have asked them to listen to the recordings and have told them to forward it to your organization for a mediator to listen to as it will become clear that Emirates was at fault in this situation. Their representatives FAILED to tell me that my ticket has been suspended everytime I spoke to them and at one point when I confirmed the status of my ticket I was told that my seats are confirmed. Please look into this investigation further. 
 Regards,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Emirates regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
this does not resolving my situation
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted directly by Emirates regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 I have received my bags after numerous calls, emails and visits to airports. I received a email from Emirates to send the...

receipts of purchases made during the time when bags were missing. I have sent the receipts three weeks back and sent many followup emails to them but have not received a SINGLE reply back. I have also emailed to Emirates staff who takes care of customers issues but even they have not responded. I am tired of sending them emails when they are not even responding. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Emirates regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Emirates regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Emirates regarding complaint ID [redacted].Sincerely,[redacted]

We have already responded to the passenger on ** October at the e-mail address on file: [redacted]
[redacted]...

[redacted] Dear [redacted]:
[redacted] ** SEPTEMBER 2015 We are in receipt of your correspondence regarding your most recent journey on Emirates. I regret to learn that upon your arrival into Dubai, your baggage failed to arrive with you. As previously mentioned, your claim is governed by an International Treaty known as the Montreal Convention 1999, which has been ratified by the country where you began and ended your journey. The Montreal Convention is exclusive which means that it provides the only remedy available in these circumstances. In accordance with the Montreal Convention, the airline's liability is limited to a maximum of 1131SDRs (Special Drawing Rights). The limit is a maximum limit and is subject to proof of loss. In accordance with our operating policy, Emirates provides Interim Relief to those passengers whose baggage has been delayed during the course of their travels. Emirates provides payment of USD50.00 per day, to a maximum of three (3) days for passengers travelling in Economy class. We are, therefore, pleased to offer you the sum of USD150.00. Please sign the attached claim settlement forms and return with a copy of your photo identification. Upon receipt, we will process payment on your behalf. Should you have additional expenses exceeding this amount, please provide us with documentation for further consideration. Thank you for allowing us to respond and we look forward to hearing from you. Sincerely,

We have responded to the customer directly regarding his inquiry / concerns

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Dear [redacted], Thank you for your correspondence and for your patience as I reviewed the events you have described.   I regret to learn of the difficulty you encountered when purchasing the ticket for [redacted] to travel on August * from Accra to Atlanta via Dubai and Boston.   According to his travel records, the booking reference [redacted] was created July **, and the booking details were emailed to you at [redacted], and to the passenger at [redacted]. You provided your credit card details to purchase the ticket, and were advised at that time that the payment was under review. After the review was completed, you were advised that the payment was initially rejected. Based on your subsequent conversation with our call center, payment was taken, and the ticket was issued and emailed on July **.    I also had the opportunity to review your lengthy call of August * with our New York Call Center team leader. You had asked for a change of travel date for [redacted] due to the fact that he was not in possession of the documents necessary for him to travel. As explained it is always the passenger's responsibility to ensure that he has obtained all relevant exit and entry visas and other necessary travel documents for the journey. During that conversation you were given all possible options for alternate travel dates, routings and fares subject to availability in August.  You were advised of the fare conditions concerning the date change fee and additional cost of any applicable fare difference for a date or routing change. You were also advised that a waiver of those fees was prohibited under those circumstances per the terms and conditions of the purchased fare. No decision to alter the itinerary was made at that time.   Although I understand that you feel Emirates is responsible for the difficulties you encountered, ultimately each passenger is be responsible for obtaining all necessary travel documents and for complying with all laws, regulations and government travel requirements.     On August * we received a request to refund the ticket. The booking was cancelled, and a refund of the ticket was processed less the applicable cancellation fee. While we certainly understand that the unforeseen can happen, as it did in this instance, we must adhere to the terms and conditions of the purchased airfare.  Regrettably, we are unable to refund the cancellation fees you incurred.    Once again, thank you writing and allowing us the opportunity to review the events and further explain.     Sincerely,   Carol S[redacted] Customer Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Suggested resolution is already followed. A survey was also filled in the airline. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We appreciate your bringing this matter to our attention. In accordance with company policy and data protection laws, we have corresponded directly with the passenger. Please know that we have responded to [redacted] on ** DEC 2015, and follow up response today ** April 2016.

Revdex.com:At this time, I have not been contacted by Emirates regarding complaint ID 11766426.Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Emirates regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Emirates regarding complaint ID [redacted].The way they choose to do business is disgusting.Sincerely,[redacted]l