Haute Boutique

At this time, I have been contacted directly by Emirates regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
I have been contacted by Emirates, and delivered my complaint once again in detailIssue is still not resolved but is in
the process.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I have contacted the customer this afternoon to discuss the feedback she gave to the Revdex.comThe customer and I have resolved the concerns she provided to the Revdex.com

Revdex.com:At this time, I have not been contacted by Emirates regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Emirates regarding complaint ID ***.Sincerely,*** ***

With reference to your case number *** we have responded to ** *** *** on ** September We sent further explanation on ** September Emirates Reference ***Please let me know if you require any further informationSincerely, Salwa G*** *** *** *** *** * *** *** * **
** *** ** ***

At this time, I have been contacted directly by Emirates regarding complaint ID ***, however my complaint has NOT been resolved because:
We did get an email from Emirate Airline without referencing Revdex.comThey stated it will take them days to investigateSo, we are still waiting to
hear what they are going to do
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Emirates regarding complaint ID ***.Sincerely,*** ***

Dear ** *** Please accept Emirates' sincerest apologies for the irregularity you experienced with damages to checked baggage and with missing items from your checked baggage and we regret any difficulty and inconvenience this incident may have caused youWe wish to advise that your claim
is governed by an International Treaty known as the Montreal Convention 1999, which has been ratified by the countries where you began and ended your journeyThe Montreal Convention is exclusive which means that it provides the only remedy available in these circumstancesWe have reviewed your request to claim for compensation due to damages sustained on your recent Emirates flightEmirates must respectfully deny your claim based on the extended time frame between when you received your baggage and when you claimed for compensationAs stipulated by our Conditions of Carriage, which can be found online at ***, and in accordance to the Montreal Convention of 1999, in order to assess baggage claims you must notify us in writing within days from the date your baggage was placed at your disposalYour initial complaint in writing was on ** August 2015, after having received your baggage on ** August 2015, is more than the days allowed by our Conditions of Carriage and is thus disclaimed by EmiratesUnder the circumstances, regrettably, we are unable to consider your claimYour claim may be covered by your travel insurance policyMay I suggest that you contact your Insurers who may be able to assist you furtherThank you for your patronage in flying Emirates, for your patience during this process, and for allowing us to comment regarding this matterSincerely, Dimitrios S*** Customer Affairs Officer

Revdex.com:At this time, I have not been contacted by Emirates regarding complaint ID ***I have attached the consent by Doctor advising not to travel because of complications in pregnancy.Sincerely,*** ***

Revdex.com:At this time, my complaint, ID *** regarding Emirates has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Emirates regarding complaint ID ***.Sincerely,*** ***

Customer was responded to ** December **, within one week of receiving his correspondenceEmirates Case *** closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Emirates has paid the renaming amount they deposited money directly into my Bank Account number
but I haven't got any Email or call from them .Thank you very much for help me
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Emirates regarding complaint ID ***.Sincerely,*** ***

Thank you for your email though we wish the circumstances of your contacting Emirates were a more positive one. Kindly submit your concerns directly online at *** , selecting ‘feedback’ as the topic and then continuing with the prompts. This will
allow us to receive all the necessary information to expedite our response to you. Sincerely, Customer Affairs North America

Revdex.com:At this time, I have not been contacted by Emirates regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, my complaint, ID [redacted] regarding Emirates has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 
[Your Answer Here] I am the individual that experience the terrible service by your customer service representatives and your member of management team.  I am the individual that paid for the travel and it was my credit card that was charge.  I am the individual that was inconvenience with the initial booking of the travel plan.   I am the individual  that was denied to speak with a member of management. I am the individual that you is currently out $200 dollars by your company. I would like the $200 returned back on my card please. You did not need to speak to a the passenger when you charge my credit card. I need you to reimburse my credit card the $200..  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...

resolved because:

[Your Answer Here]
 
They never refunded me the amount. They infact put the blame on me while it is their fault that they made me miss my flight and then made me pay for it  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Here is the email from...

them and my Response.[redacted] [redacted] [redacted]
[redacted]
*
[redacted]
*
[redacted]
[redacted]
[redacted]Dear [redacted],We have received correspondence from The Revdex.com on your behalf regarding your tickets purchased through your travel agency for travel on Emirates from Dallas to Bangalore and return via Dubai.We regret to learn of the circumstances that made it necessary for you to change your ticket, and not travel as you originally planned. The fare that you purchased has fees that apply whenever a date change or cancellation is made, and that includes if the change is due to illness or hospitalization.  While we certainly recognize that the unforeseen can happen, as it did in this instance, we must adhere to the terms and conditions of the purchased airfare.Although I regret you were not made aware of the fees in advance, the charges are non-refundable.   If you purchased travel insurance, may we suggest that you contact your insurer to recover any costs associated with the cancellation.Once again, thank you for writing and allowing us the opportunity to respond.  We value your support and look forward to welcoming you again onboard Emirates flights in the future.Sincerely,[redacted]
[redacted] [redacted] **
[redacted] * [redacted] 
 
 
Was never made aware of this.Was not even offered Travel Insurance.And a Charge of almost 33.33%? that is obscene.Paid $3000 (Approx round off) for 3 tickets and got a Refund of $2000 (Approx Round off)Bottom line is it is your Brand Name. I would have a hard time recommending you again ever.If I had gone with My DOmestic Carrier Like AA I would have gotten a full refund or at minimim a credit to be used later for the entire amount.It is you company . You make the rules . But As consumers we are screwed by all these Hidden rules that seem to be deviation from the Norm.CheersSS
Sincerely,
[redacted]