Hawk Enterprises

Paid Toyota for repair, had to return weeks later for the same problemto be told I would have to pay again to fix the same problem in another area I went into toyota on 4/23/because I had dashboard lights on VSC, TRAC LIGHT AND ENGINE LIGHT, of course you have to pay this large amount of money for them to check it out, but what gets me is I am paid all this money for Toyota of Tampa Bay the experts to check out my car and you tell me whats wrong and and say you have to order the part, you tell me you fixed it and tell me if I have any problems to come back that I have a year warranty, and weeks later the same problem and you tell me its another leak that you should have found the first time and told me the whole truth no matter the price and let me decide if I want to allow you to fix but toyota when I returned I was told by Advisor Antonina Feola the car is old and things like that are expected to happenIf that is the case toyota should have looked for other leaks and n

Haveissue with the car I bought from them and I took it for service different time and still the problem persists I have a problem with my new toyota yaris IA that I bought back in june from Toyota of tampa bayWhen I start the vehicle I hear a loud rattling noise coming from the engine and I even have it recorded in the videoI took it to the dealership times already and every time I take it there all they say is they cannot DUPLICATE the problem whereas I have a video evidence of it doing in different instancesThey said they have opened a case with Toyota and told me they will contact me but I haven't heard back from them sinceI need help regarding this issueLAst time I had a same problem and I took it there they refuse to see the vehicle and they told me they will contact me the next morning its been a week already and I havent heard back anything from themI do have the video evidence of the car making the noise still they refuse to acknowledge the issue sayin

Toyota of Tampa Bay's finance department has not refunded my finance account for a cancelled service contract On June 28, 2016, I purchased as a co-owner, a Scion iM from Toyota of Tampa BayOn the day of the sale, the owner, my fiancé, and I purchased four service contracts for maintenance, tire road hazard, extended vehicle warranty, and gap coverageOn July 7, 2016, my fiancé requested that all service contracts be cancelledShe signed the paper work to cancel the contracts, and was assured that it would be taken care ofOn July 13, 2016, a letter came in the mail from JM&A, stating that the maintenance contract had been cancelled because the vehicle already included a maintenance plan for the first two yearsI visited the finance manager, Omar L [redacted] on July 30, 2016, and showed him the letter, wanting to know why a credit had not been issued to my finance accountMrL [redacted] informed me that refunds usually take 6-weeks, and that everything was okayOn October 8, 2016,

Poor, dishonest sales practices On December 9, my wife and I went to the company to look at new (2016) carsOnce there, we picked out a black Toyota Ravwith leather seatsWhile negotiating the price it was found that the car had "just been sold." I was very angry and was ready to leave when someone other than the salesman told us if we would consider a model outside he would reduce the price by $We looked at the car and agreed to the MSRP price minus the $The time was late and the store was closingWe stayed close to 9:30PM signing all the computer generated screensI was expecting to get a copy of the contract but instead the finance officer gave us a computer key????? which he said would generate a copy of the contract on our computer when we got homeThis did not work on our computer and thus we did not have a copy of our contractThey insisted we take the new car home that nightThe next day I went back to get a copy of the contract and t

Dealership backed out of a deal I have in writing days before I have to turn my lease car in Ali Sis the person who gave me a deal in writing for a Toyota C-HR White pearlized with a black top I have the terms both in writing and in email When I went to sign the papers, they demanded $more I refused because they had made promises since 9/and given me all the info in writing I have the form I signed plus multiple emails from Ali S This is classic fraud and deceptive business practices They really have no wiggle room after giving me the deal in writing and confirming it multiple times via email They were making promises they knew they would not keep, knowing that my lease deal was about to expire I suppose they figured I would be desperate and give them the additional $ Their explanation was not plausible They promised they could get me the vehicle, even though their system at the time of the deal said unavailable But Ali said that meant that they

My complaint is regarding the complete lack of acceptable customer seeing level & the total disregard of promised commitments To Whom this may concern: I am writing this complaint in hopes that we can come to a friendly resolution of a very unfortunate chain of events that have happened over the course of more than daysMy husband and I finally decided to give in after months to buy a Toyota HighlanderWe signed the contract on 12/29/I will not be naming any one specific, in an effort to be as dignified and correct as possibleThey gave me a decent deal & I was happy with the terms overall after we leftMy first payment was to be due on 2/12, which is a little short of weeks from todayOn January 10th I attempted to reach our Finance Manager & was prompted to leave a message since he was not available, which I didMy concern at the time, was that he had advised me at the time we signed our contract that our financing would be going through [redacted]

I had my car towed to Toyota, the clutch pedal was sticking to the floor They told me I needed a new clutch slave and master cylinder replacement so the pedal wouldn't stick I also asked them to check the clutch to see if I need a new one They said "Let's focus on the slave/master first Meaning they didn't check the clutch when they had the car on the lift like I asked them to They then told me it would be $for them to drop the transmission open it and see if I really do need a new clutch I then asked how much it would be for new clutch they said $ A few days later I called and talked to the service manager [redacted] told him what happened and he said "We focus on the initial problem first and go from there" Which means I would have to bring the car back and have them replace the clutch and pay even more money Come to find out it wasn't the slave/master, it was the clutch Which means the slave/master was put in for no reason I was taken for a ride and ripped

Violation of privacy regarding my credit report I was at the Toyota delar to change a tire that blew on the highway- I was there hours waiting for my tire to be changed and while I waited I was looking around I was approached by a sales rep I did a test drive and he said he can see what the price would be and an estimate on payments based on my info and current loanI informed them that I did not want my credit to be ran they assured me that my credit will not be ran without my consentI told them I have to think about it and I will call them back if I was interested in moving forward with the processHowever when I left the dealer I wanted to verify that my credit was not touched as promised yet I saw that my credit was ran times without my permission no consent from me I then called the sales rep and was told he would call me back so o called and ask to speak to a managerManagement said they couldn't help me I have to speak to financial management MondayThen I get a

I believe that this dealership engaged in predatory and deceptive sales practices with an unsolicited contact and deliberately unclear sales details I would like to report an incident of what I consider to be predatory and deceptive sales practices at Toyota of Tampa Bay on [redacted] The incident occurred about a year ago (December of 2015) and frankly I have been too embarrassed to discuss the incident even with my wife Last December I was approached by a salesman as I waited in line in the service bay I had a Prius Plthat I was leasing from a dealership in [redacted] He asked if I was interested in upgrading to a model Like an it I let him convince me that this would be a good idea What I did not realize and what he definitely did not make clear to me was the cost of terminating the lease on the Plug-In He focused only on how I could reduce my monthly payment It was not until after I had agreed to the "deal" that I came t

This dealership doesn't deliver what they promise to customers Repairs were to be made to used vehicle purchased and still,not complete I purchased a used vehicle at the end of June In the negotiations the sales person named Ash along with his sales manager agreed to repairs to the body of the truckThe doorhandles on the right side, but dent in the left rear of the chrome bumper, a dent in the tailgate, and a dent in the front bumper was also to be repaired or replaced Everything was fixed except for the front bumperWhen I was called to pick up the truck I let it be known then with the sales person and the sales manager on duty at the time that they repair it if they tried to do on the front bumper was not satisfactory I was told then that they needed to speak with the sales manager who was working when the truck was sold to me and if they would get back to me the following day I was called the next day by Ash the sales person who informed me that they would be rep

Toyota of Tampa Bay has failed to refund me for a window tint service that was not used In September I purchased this car from Toyota of Tampa Bay At the time of closing they sold me a window tint package However due to a scheduled military move overseas I was informed that window tinting is against the law for the front seats of the car As a result I did not want to install the window tint only to remove it upon my move During a service appointment on May I spoke to the sales manager and he informed me that he would initiate the refund He had a sales associate named [redacted] (XXX-XXX-XXXX) initiate the refund She said accounting would process and I would receive my check in appox days I contacted her again on March, Apr and April She once again said accounting had sent my check and the refund would be in the mail and I would receive it within the week I contacted again on Apr as to the status of the check She said someone from accounting woul

I purchased a certified pre-owned Toyota from Toyota of Tampa Bay that has been giving me nothing but issues from the beginning I purchased a certified pre-owned Toyota in January from Toyota of Tampa Bay and immediately began having issues with it, including: the gas tank door not opening, tires making a horrible rubbing noise every time I turned, having a strange noise and hard start up when I start the car, squeaking and rattling noise coming from the engine, the brakes giving resistance when pressed and a drive not operating properly and as smoothly as a vehicle shouldThe first time I went for service, there was no resolution for the gas tank door issue and I was also told that the tire rubbing and break resistance were both safety features not to be concerned aboutI do not believe this because the tire noise has since subsided a bit, but still comes and goesI have never heard of such a safety feature and if it were one, it would be consistentI was als

Lied to by mechanicsMy mother is years old taking care of my retired vietnam veteran father, who doesn't have much moneyVery bad business My mother specasked if the hybrid engine in her prius was NOT the prohlem with the car, if not then she would put the money in the car to fix itShe was told all it needed was the volt battery, and a few other minor things She spent $on Jan26,Inv.#TOCSXXXXX Advisor-Jordan [redacted] The car was driven maybe miles, and on April 10,the car sputtered, we barely made it home, had it towed to Toyota of tampa bay and was told the Hybrid Battery was goneThe car was dead in the waterThey completely swindled my mother out of her money They live on a fixed income and have to spend alot of money on my father's healthcare and medications, she NEVER EVER would have spent that money on the car if the big battery wad going to goThat is why she asked if she spent this money, was it worth it to fix what THEY SAID

The financial officer should have cancel our warranty package years ago but he did notAnd we already signed the cancelation agreement Dear officer, I am one of the consumer of Toyota of Tampa BayOn June 2013, My sister and I purchased a camry hybrid in Toyota, we signed an contract for the warranty package, which costed about $The second day we went back to cancel the package because we don't think it is useful for usBut the financial officer [redacted] Wsaid he will email us the cancellation agreement but he did notWe went back a lot of times and waited for an hour to see him and other manager Mike EThis issue is not solvedBut he promised me to cancel it again a year ago but he just lied to me

I purchased a used VW car "as is"Intermittent EPC dash lightTurns out it was time stamped months earlier and never fixed before sale
I purchased a used VW car "as is" from Toyota of Tampa Bay on July 11, When driving home, a yellow EPC light lit up on the dashI wasn't sure what it wasOver the next few days that same EPC light would come on and off intermittentlyI called the dealer to make an appointment for service as we were promised we were getting a reliable car for my partner to travel for work inWe brought the car back to the dealer for the service appointmentThe EPC light was not on when we arrived to the service appointmentSo they said they couldn't do anythingI told them which light kept coming on and the service person said it was absolutely nothing to worry aboutI expressed my concerns as I told the service person that I did not feel comfortable with my partner driving the car long distances for work if she was going to get stranded on the side o

Incorrect Price, Unwanted Service Contract, Deceptive Financial Practices
On May 26, I took delivery of a new Toyota Camry After some negotiation with salesman Tom K***, we agreed on a price of $18,for the car, plus taxes, tag, title, and dealer feesThe bottom line that I accepted was under $21,000, and this was presented to me as a written offer, which I signed I was already pre-approved for a loan through Bank of America, so I asked the dealer to originate the loan with Bank of AmericaThe dealer's financial officer agreed, and I gave the dealer a $3,down paymentDuring the financial closing, I did not sign any documents that contained the agreed-upon price of the car, or the dollar amounts were deliberately hidden from meDespite multiple requests for copies of the documents we had executed, the financial person said that he would mail copies to meI realize now that not providing me with the paperwork was a mechanism that the dealer apparently uses to dec

This dealership doesn't deliver what they promise to customers Repairs were to be made to used vehicle purchased and still,not complete
I purchased a used vehicle at the end of June In the negotiations the sales person named Ash along with his sales manager agreed to repairs to the body of the truckThe doorhandles on the right side, but dent in the left rear of the chrome bumper, a dent in the tailgate, and a dent in the front bumper was also to be repaired or replaced Everything was fixed except for the front bumperWhen I was called to pick up the truck I let it be known then with the sales person and the sales manager on duty at the time that they repair it if they tried to do on the front bumper was not satisfactory I was told then that they needed to speak with the sales manager who was working when the truck was sold to me and if they would get back to me the following day I was called the next day by Ash the sales person who informed me that they would be rep

Since November upon taking delivery of the Toyota Highlander I've asked the dealership for a second key to the vehicle key without success
Since November upon taking delivery of the Toyota Highlander that I paid over $40k I've asked the dealership for a second key fob to the vehicle I contacted Megan Dozier our sales person times, approached the sales manager, and most recently service manager Steve GalileoAccording to Megan the second key Fob was left in the back of the car trunk with the Matt we purchasedAfter numerous back and forth discussions I finally purchased a key fob on my ownNow the dealership wants to charge me $to reprogram a key rob they never delivered to meI and my family have purchased four cars through this dealershipI am requesting the dealership reprogram a key fob which they never provided at no cost

Paid Toyota for repair, had to return weeks later for the same problemto be told I would have to pay again to fix the same problem in another area
I went into toyota on 4/23/because I had dashboard lights on VSC, TRAC LIGHT AND ENGINE LIGHT, of course you have to pay this large amount of money for them to check it out, but what gets me is I am paid all this money for Toyota of Tampa Bay the experts to check out my car and you tell me whats wrong and and say you have to order the part, you tell me you fixed it and tell me if I have any problems to come back that I have a year warranty, and weeks later the same problem and you tell me its another leak that you should have found the first time and told me the whole truth no matter the price and let me decide if I want to allow you to fix but toyota when I returned I was told by Advisor Antonina Feola the car is old and things like that are expected to happenIf that is the case toyota should have looked for other leaks and n

Untrustworthy and dishonest Always have your mechanic look at a used car before buying