HCI

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They did not respond to whether or not they had reported my number to any or all of the credit bureausI want them to state what the status is on that questionAlso they are misrepresenting their deletion of my phone numberTheir statement is that they deleted the number 0n 3-3-This is a statementThey last called me on 3-4-I don't see how this happened unless my number was still in their databaseLet me know if the number was given to any credit bureau or agency and what is the real date my number is supposed to have been removed and I'll close this complaint
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
It does not matter what the original creditor did. The fact the collections company placed something or threatened to place something in collections without verifying the media which should have been provided is uncalled for and possibly illegal. When a collection agency acts, it should be based upon the verification of the debt. In this case they should have viewed the medical explanation of benefits in which the diagnosis and procedure can be blacked out. HCI is irresponsible at the very least for NOT doing this. Simply washing their hands as if the problem is solved when it is not is not acceptable. THEY OWE ME AT THE VERY LEAST AN APOLOGY

*** ***,We validated this debt with an itemized statement and signed condition of admittance on 3/22/We have also reported this account to the credit bureaus as a disputed account. Thank you

We stand by the chronology of events presented in our first responseWe have provided the complainant's response to our response to the original creditor for their reviewOnce a decision has been made by the original creditor on what course of action they want to take, we will provide it to the complainantIf he would like to speak to me directly, he can reach me at ###-###-####.Cordially,*** ***

Mr***,I mailed you an itemized statement and a letter on 04/20/to *** *** *** ** *** ** ***If this is the incorrect address please let me know and I can remail to a correct address. Thank you

I filed a complaint with Revdex.com on Healthcare Collections in PhoenixFiling did not resolve the issueOnly after repeated requests to hospital to convey information about incorrect billing to this collection agency was the issue resolvedHCI did nothing with Revdex.com complaint or my dispute with themThey should correct errors IMMEDIATELY, not when they feel like it and then lie about it by saying they've corrected an issue

We received your written request for validation on 4/3/We then sent the information to our client asking for validation of your debtAt this time we are still waiting on our client's responseOnce the validation is received we will forward you that informationThe client did report to us on 4/15/that you had paid the account in full onlineThe balance is our office is currently $0.00.Thank you*** ***

Please consider this response as proof that the bill in question is settled in full and has a zero balance
Cordially,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference,...

details of the offer I reviewed appear below.The business may have confirmed to my bank that this debt was paid, but that is not the same thing as providing me with a receipt that shows a zero balance. If this debt should happen to appear on my credit reports in the future, I have no way of showing that it was paid if full. I want something, in writing, sent to me by mail or email, that shows that this debt is resolved. Even having the payment to HCI showing on my bank statement is not sufficient proof that this debt was paid, because the original debt was discounted so the payment is for a different amount than the original debt. Also, the payment could have been for another debt, altogether. I want proof, in writing from HCI that this debt was considered paid in full. 
Regards,
[redacted]

In response to the complaints listed, as well as the desired settlement, our response is as follows:
HCI does follow the [redacted]. Complainant asserts that HCI did not verify that the bill was a valid debt. Complainant did not dispute the debt on our initial verbal communication with him...

on 6/25/14. During our next verbal communication on 6/27/14, the complainant stated that the ** should have paid this and for us cease communication with him. Our review of the account at the time shows that our client billed the **, and the response back from the ** was that they could not identify the patient. Therefore, they denied the claim. We received a call from the wife of the complainant on 7/18/14 where she stated that she wanted to provide us with the "correct address" for the ** to be billed at. We informed her that we had been directed to cease and desist all communication on this account, and asked if she would like to lift that restriction. She stated that she would send a letter to us instead. This complaint is the first correspondence that we have received from the complainant.
Regarding the harassment claim, Our office called the complainant once on 6/25/14, and we spoke with him. We called the complainant on 6/27/14 and did not get an answer. We called back on 6/27/14 and spoke with the complainant. We then received an inbound call from the wife of the complainant on 7/18/14. We strongly disagree that calling the complainant back once after not getting an answer is harassment. 
We have requested that our client review the account and re-bill the **, per the complainant's request. The account is on hold and will not be credit reported until the client informs us of the results of their review and re-billing. If the complainant wishes to have us contact him regarding the results of that review, I would request that the complainant revoke his request to have our office cease and desist communicating with him.

Ms. [redacted],
In order for you to file a dispute you must register on our website and then there is a section to contact us. The reason for the registration is so that was may identify we are giving the information to the correct person. Whether you would call in, write us a letter, or in...

your case dispute an account on our website we must identify who we are giving the information to. You are happy to call us and dispute your account at [redacted]. You may also write us a letter or register online and communicate that way. For the second part of your complaint we mailed your letter on 4/9/2016 and did not start calling you until 4/15/2016, 6 days after we mailed your letter. 
Thank you 
Mac J[redacted]

We did not reporting anything dealing with you to the credit bureaus.Thank you[redacted]

Tell us why here.Ms. [redacted],
We did receive your dispute through the credit bureaus on 11/14/2015 and responded with reaffirmation that you owe the debt on 12/6/2015. The second request was received via mail in our office on 12/21/2015, this request however was asking for...

documentation and we had been waiting for that. The documentation has been mailed to you. The second request also came within 30 days of your credit bureau dispute and we are not required to reinvestigate the dispute if your disputes are both of the same nature, which was saying that this debt is not yours. ..

Ms. [redacted] We did receive your settlement requests and informed you with a letter dated 03/12/2015, that we cannot accept those amounts per our client’s guidelines. We also informed you in the letter that once the accounts are paid in full we will report them as “Paid” to all three credit...

bureaus.  We will not be returning these accounts to the original creditor nor will we delete them from your credit. Thank you Mac J[redacted]

Ms. W[redacted],
Healthcare Collections sent you an itemized statement to validate you debt to [redacted] on 9/19/2016. We have also validated this debt through the credit bureaus on 9/14/16, 9/15/16, and 11/10/2016.
 
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. [redacted],Once we received your complaint, we checked with the original creditor on your balance.  Total charges for your 10/20/2014 date of service were $1,068.45, there was an adjustment taken on the account for $935.14 leaving a balance due as of 12/26/2014 of...

$133.31. You then made a payment on 6/16/2015 of $76.81 leaving a balance of $56.50. This information came from our client on 8/17/2015. We are sorry that you somehow received incorrect information on the balance due, but again at this time the original creditor is showing the $56.50 still due on your account.Thank you[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This response is filled with blatant lies. I did leave them a voicemail the day I received their letter in the mail and once again provided the insurance information and requested a call back.As far as their "attempt to call me back" on 4/14/14 at 10:18AM, this is a blatant lie. I have attached my call history covering 4/14/14 and there is NO CALL from them. Also, do they not leave voicemails? They didn't call. Plain and simple.As far as presenting my insurance information on the date of service, I have a witness who drove me to [redacted]'s location, helped me check in and assisted me with the forms. He witnessed me provide my insurance information to the receptionist and she actually handed him back the 2 cards because I had already been taken back I had to meet with him after my discharge to get my insurance cards back. His name is [redacted] and his phone number is ###-###-####. Please feel free to contact him to verify this information.As far as the calls made from [redacted] on 8/6/12 and 10/17/12, I provided the insurance information again along with the card number for my flexible spending account both times. There was absolutely NO MENTION of [redacted] and to suggest there was is absolutely ridiculous. I make well over 6 figures and have some of the best health coverage available. According to the man who called from [redacted], I would hear back from them if any additional information was needed. I BEG you to PLEASE review their call recordings to verify this. It's obvious these companies are lying to try and cover their mistake, which could have so easily been fixed. I have provided my insurance and billing information 3 times now and they can't get it straight. I have attached copies of my insurance card and the HSA account card that they should have on record.If they do not get this straightened out and correct the erroneous credit report entry immediately, I will retain counsel and file suit for damages. I will have their call records subpoenaed and will have no problem producing a witness ([redacted])who will testify that I gave my insurance information at the time of service. Due to my profession, I am required to maintain spotless credit history. Their error could potentially cost me my position with [redacted].Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
please have the business send me an updated bill and payment history
Regards,
[redacted]