Healthcare Supply Pros

All returns that are not for reason of defect, damage, or error will be subject to the following restocking amount, based on the date of the original invoice:Return from Date of Invoice - Re-Stocking Fee as a % of the Invoice Amountto Days - 20%/$minimum + FreightOver Days - Not returnable These fees will be deducted from the credit issuedAll quality issues, damaged product or returns that are result of a shipping error, will be returned at our expense.A qualified refund will be issued to the original form of payment within days of receiving the returned item at our warehouse.Our policies are in line with other online medical supply stores.http:// [redacted] /return-policyhttp:// [redacted] /policy/returns-policy/#return-stock-feeshttp:// [redacted] /customer/portal/articles/ [redacted] -what-is-your-return-policy-http:// [redacted] /pages/terms-of-use.html

The item on this order is "Made-to-Order" and cannot be cancelled or returned.See: http://medicalfurnishings.healthcaresupplypros.com/ [redacted] The production lead time is typically 10-business days and varies depending on volume, materials and other variables.The expected ship date is April 28, 2015.We will email you tracking information when the items ships.If you have any questions, please contact customer service at ***@healthcaresupplypros.comThank you

Dear Customer, As our voicemail states it takes up to business hours to respond to emails or ticketsYour email was received yesterday and the hour period has not passed yetHowever, the information requested has been sentThank you

We requested a serial number from the customer to file a quality complaint with the manufacturer in order to send him a replacementSince the customer failed to provide us with the information we needed it caused unnecessary delay in the replacement orderHowever the damaged part has been shipped out via Fedex on the 17th of AprilPlease let us know if we can be of any further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that at this time this resolution is satisfactory to meThe company has contacted me and stated the order will be shipped this afternoonThank you for your help in this matter Regards, [redacted]

Generally speaking, Medline scrubs run largeThis is indicated on the website on the product page as well as on the size chart Also, according to the manufacturer, these scrubs shrink about 15% after the first few washes, which is also indicated on the siteWe have issued an RMA in case you'd still like to return the product [redacted] Please return the product with a copy of the RMA and we will process it promptlyIf you have any questions, please refer to the return policy available on the website at: [redacted] return-policy Thank you for your business

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough they did not give me instructions as far as an address to send the returnAlso do I just write the RMA number on the box I am shipping it back in? Regards, [redacted]

To whom it may concern,We agree that the customer may have called a dozen times but as the message suggests, we are currently only communicating with customer via emailWe have to receive an email in order for us to take actions on any customer requestsWe have done a through search to find an email from this customer after receiving Revdex.com's communication but our search yielded no resultsWe have extended an RMA email to the customer's provide email address ( [redacted] ) today, 7/12/2015, if the customer has any further questions or concerns they can feel free to email and we will provide a response within 24-business hours.Sincerely,HSP Mgt

The customer placed an order on Friday 5/19, and selected the 1-business day delivery timeThe product is out for delivery today via UPS [redacted] With one regular weekend and one long weekend the product is being delivered on the 9th business day as promisedOur support lines are usually busy and it tells every customer to email us at [redacted] and a ticket will be opened promptlyWe have no open tickets from this customer and just because her call was not answered does not mean there is no other way to get help with the order.If a customer wishes quick delivery they have the option to choose a 1-day delivery which is more expensiveThe original order is attached for your reference.Thanks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: You still owe me the pantsThe original agreement was for me to return the pants which I did and you were to send me a smaller size like a Medium you never did that, I never asked for a refund, you decided to do that on your ownThis whole ordeal makes me sick so let's never do business with each other againYour rep that answered told me one thing and turned around and did whatever he or you all felt like Regards, [redacted] ***

One of our warehouse in Dallas, which is where the product was suppose to be shipped from, had been floodedWe had notified the customer of this fact and the customer was also notified that their order would be delayed because of
thisA package from a different warehouse was shipped to the customer with the following UPS tracking number and had reached the customerPlease see the tracking number below:
***

Dear Customer,The order was shipped and delivered to the address you provided at the time of checkout.Your payment processor has already investigated the situation and verified that the items were indeed delivered to the correct address.Please do not hesitate to contact us if you have any other concerns.Regards,Customer ServiceHealthcare Supply Pros

Carlos Perez - Case #***Medline scrubs are made from un-shrunk materialsAccording to the manufacturer, 100% cotton scrubs shrink about a size after the first few washesWe issued an RMA for the return as requested
The items were received and the customer's account was credited for the balanceIf you have any other questions, you can contact us at 855-*** (M-T, 9am to 4pm CT) Thank you for your businessCustomer Service Healthcare Supply Pros

Generally speaking, Medline scrubs run largeThis is indicated on the website on the product page as well as on the size chartAlso, according to the manufacturer, these scrubs shrink about 15% after the first few washes, which is also indicated on the site.We have issued an RMA in case you'd
still like to return the product.*** ***Please return the product with a copy of the RMA and we will process it promptly.If you have any questions, please refer to the return policy available on the website at: ***return-policyThank you for your business

We apologize for the inconvenience but the item ordered is on a manufacturing back order and not scheduled to ship until next monthIt is rare for the manufacture to inform us before the item is on a back orderThe customer has been refunded in full and should have a confirmation from Paypal
reflecting the refund amount.Thanks

To Whom It May Concern,As stated in the message on our Toll-Free numberWe are currently accepting customer communication only via email and phone calls or outbound only for the time beingA voicemail has be left for the customer to notify the of all the information that is being presented
here. Upon receiving the Revdex.com complaint there was an internal investigation performed to confirm if there was any communication received from the customerWe found emails from the customer that were blocked as "Spam"In order to resolve the customer's concern we are sending out the shortage in question, without performing any tasks associated with shortage complaints, immediatelyThe tracking number for the new package being sent to the customer is USPS ***We hope this action is ample to rectify the situationPlease let us know if we can be of further assistance.Sincerest Regards,Healthcare Supply Pros

To whom it may concern,We agree that the customer may have called a dozen times but as the message suggests, we are currently only communicating with customer via emailWe have to receive an email in order for us to take actions on any customer requestsWe have done a through search to
find an email from this customer after receiving Revdex.com's communication but our search yielded no resultsWe have extended an RMA email to the customer's provide email address (***) today, 7/12/2015, if the customer has any further questions or concerns they can feel free to email and we will provide a response within 24-business hours.Sincerely,HSP Mgt

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I did not know I would have to pay a restocking fee of I would prefer not to pay $restocking fee, if possible. Everything thing else is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***