Healthcare Supply Pros

The item on this order is "Made-to-Order" and cannot be cancelled or returned.See: http://medicalfurnishings.healthcaresupplypros.com/[redacted]The production lead time is typically 10-15 business days and varies depending on volume, materials and other variables.The expected...

ship date is April 28, 2015.We will email you tracking information when the items ships.If you have any questions, please contact customer service at [redacted]@healthcaresupplypros.comThank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The response sounds good. The problem still remains with Healthcare Supply Pros that the products were returned per their policy and approval, and a refund was never issued. They received their returned products and kept our money. Please advise.
Regards, [redacted]

[redacted] - Case #[redacted]. In order to prevent credit card fraud, we are legally bound to ship products to the address provided during checkout. The order was shipped to the address on file and accepted at the destination...

address. Since the item was delivered as addressed, the carrier is also unable to open a claim. Without the product we are also unable to process your request for a refund. If you have any other questions, you can contact us at 855-[redacted] (M-T, 9am to 4pm CT) Thank you for your business.Customer Service Healthcare Supply Pros

Generally speaking, Medline scrubs run large. This is indicated on the website on the product page as well as on the size chart.
Also, according to the manufacturer, these scrubs shrink about 15% after the first few washes, which is also indicated on the site.
We have issued an RMA...

in case you'd still like to return the product.
[redacted]
Please return the product with a copy of the RMA and we will process it promptly.
If you have any questions, please refer to the return policy available on the website at: [redacted]return-policy
Thank you for your business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that at this time this resolution is satisfactory to me. The company has contacted me and stated the order will be shipped this afternoon. Thank you for your help in this matter.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was charged for products I never received.  It's a shame that this has been going on for months and the company is unwilling to work with me on this.  But I plan on pursuing this claim until we reach an agreement.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although they did not give me instructions as far as an address to send the return. Also do I  just write the RMA number on the box I am shipping it back in?
Regards,
[redacted]

[redacted] - Case #[redacted]. Scrub Sizing: Medline scrubs are made from un-shrunk materials and according to the manufacturer, shrink half a size after the first few washes. If you...

compare a brand new pair to a seasoned scrub with the same size tag, the new, un-shrunk, pair will always be larger. All you have to do is wash them a few times and they will shrink to size. Being the largest distributor of Medline Scrubs, we communicate these facts to all of our customers along with a size chart provided to us by the manufacturer.QA Process: Since you were not satisfied, your customer service rep escalated the issue and opened a quality complain with the manufacturer. This process allows the manufacturer to physically inspect the product to make sure its made to specification. You were provided with a prepaid return label and the items were sent to the manufacturer for a review. The manufacturer inspected the items and found them to be in accordance with their manufacturing specifications. The QA process can take up anywhere from 30-45 days and that window is beyond our control.Refund: All refund are processed with 24-48 hours of receipt. A credit memo is issued after completion for your record. Depending on your bank's policy, it could take up to 10 business days for credit to appear in your statement.Communication: Since you are not an authorized representative, the manufacturer cannot provide you with any status updates. The most they can do is direct you to our customer service. If you have any other questions, you can contact us at ###-###-#### (M-T, 9am to 4pm CT) Thank you for your business.Customer Service Healthcare Supply Pros ###-###-####